--- title: 360 SMS APP Reviews meta\_title: '360 SMS APP Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how 360 SMS APP works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 81 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360 SMS APP Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by 360 SMS APP but has limited features. Are you part of the 360 SMS APP team? [Upgrade your plan](https://my.g2.com/360-sms-app/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! 360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel. * * * Seller [360SMS App](https://www.g2.com/sellers/360sms-app) Discussions [360 SMS APP Community](https://www.g2.com/products/360-sms-app/discuss) Languages Supported Afrikaans, Arabic, Azerbaijani, Bashkir, Bengali, Bulgarian, Catalan, Cebuano, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Burmese, Romanian, Russian, Spanish, Tibetan Solution Type Best-of-Breed Overview by Pooja Gupta (Digital Marketing Manager) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ## Top-Rated Alternatives [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Attentive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Attentive") Attentive 4.5/5(1,483) ](https://www.g2.com/products/attentive/reviews) [ ![Textedly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Textedly") Textedly 4.6/5(1,398) ](https://www.g2.com/products/textedly/reviews) [ View All Alternatives ](https://www.g2.com/products/360-sms-app/competitors/alternatives) ## User Insights Average based on 81 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Pranit C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranit C.") PC Pranit C. Small-Business (50 or fewer emp.) 7/27/2023 "Easy integration with SF and great tech support" 4/5 What do you like best about 360 SMS APP? 360 SMS integrated very easily with our SF. Their support team especially Kshitij was very helpful with the launch. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? So far so good, I believe the UX could use a little bit of work but other than that it's a good product. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? I am using 360 SMS for better outreach with our clients. It has beneffited me especially with the SMS and VM options. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LC Laura C. Small-Business (50 or fewer emp.) 8/4/2023 "Great experience and excellent customer service/support." 5/5 What do you like best about 360 SMS APP? 360 SMS is a great software if you want to implement and automatize communication with clients and potential leads. They are very knowledgeable and have many features in their packages. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Nothing! They are very responsive anytime I have an issue, and get a solution right away. I highly recommend 360 SMS to all companies that are struggling with communication with their clients. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? I had issues when trying to send SMS inside the contacts object in Salesforce, and they responded very quickly and solved the problem in a timely manner. They really take care of their clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Fiona D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fiona D.") FD Fiona D. Mid-Market (51-1000 emp.) 8/8/2023 "Great help!" 5/5 What do you like best about 360 SMS APP? As a Salesforce Admin, I find that the app itself does not require much maintenance as the 360 SMS team is of great assistance. Thank you Ashutosh & Deeptansh! Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? I wish that I did not need a license myself in order to gain visibility as an Admin, however with the little maintenance the app needs, it is not a large problem. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? We actually use the app for onboarding and support, and its of good value to us to have that consistent communication with our customer base. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jatin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin A.") JA Jatin A. Senior Technical Lead Mid-Market (51-1000 emp.) 10/22/2023 "Best Communication App" 5/5 What do you like best about 360 SMS APP? This app supports all the communication channels like sms, whatsapp, viber, etc Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? UI needs to be updated and the app is little bit slow in functioning, (1-2 sec delay) Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? It makes the business communication very smooth, it's not just a texting app, it's a complete communication package Review collected by and hosted on G2.com. Show More 4/22/2024 Validated ReviewerIncentivizedSource: G2 invite SG Spencer G. Small-Business (50 or fewer emp.) 7/24/2023 "Easy to Use and Very Customizable" 5/5 What do you like best about 360 SMS APP? The customer serivce and ease of use of the product. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? There can always be some technical hiccups especially with a product that is so customizable. But their team is very quick to resolve those! Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? We were in need of a one-stop texting platform for direct-to-consumer contact, mass texts and automations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/25/2023 "Top Salesforce SMS Solution" 5/5 What do you like best about 360 SMS APP? I've worked with 5 other SMS systems while doing consulting -- 360 SMS is my favorite. The data is all in Salesforce which means I can trigger my flows, create reports, formula fields, etc in an interaction with the data. I can even create a flow that will automatically send a text message based on my criteria. Way more powerful than other solutions! Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? .... With increased power also comes increased complexity. 360 SMS isn't difficult to use, and the support is great, but there is a definite learning curve with getting everything setup and understanding how everything works. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? 360 allows the businesses I work with to easily reach out to leads in a way that is faster and more relevant than email. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Amy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy B.") AB Amy B. Marketing Systems Support Coordinator Mid-Market (51-1000 emp.) 8/24/2023 "Very easy to use and setup" 5/5 What do you like best about 360 SMS APP? Daksh & Shalini were very helpful and instrumental in the setup and explanation of the app. I could not ask for a more intelligent crew. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? There is nothing that I dislike about this app. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? We did not have a way to capture and track our text messages with prospects or a way to send a mass text message out to multiple leads. This app solves this problem! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LH Lawrence H. Small-Business (50 or fewer emp.) 7/31/2023 "Ashutosh was super helpful and got my problem resolved in a timely manner" 4.5/5 What do you like best about 360 SMS APP? The ease of use with Salesforce to communicate with our customers. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? The response time when it comes to issues tend to be delayed. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? The ease of using one application to communicate with our customers on Salesforce. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 8/4/2023 "Above and beyond support experience." 5/5 What do you like best about 360 SMS APP? The feature set and integration are intuitive and work exactly as one would expect. The support team is incredible, not only working through issues that are raised by my team, but also proactively reaching out about possible SFDC updates that could impact platform usage. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Not to answer the question indirectly, but the only issues that I experience with the platform are intrinsic to the SFDC platform altogether. They're doing what they can with the platform that they're given, so I can't fault them for general CRM issues. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? In both Sales and Support, 360 SMS is used for: 2-way SMS client, surveys, bulk messaging, and automated status updates. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DW Dipanshu W. Medical practitioner Computer Games Small-Business (50 or fewer emp.) 5/9/2023 "A tool that helped my business get a boost in a short span of time." 5/5 What do you like best about 360 SMS APP? It helps the user communicate directly to its consumers or in my case, the insured for any business related matters. The application is too good from ZipWhip that I used earlier but had to replace it with 360 SMS APP because of its technicalities. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? There is nothing that I thought is not working out. I really love this application and there maybe some bug fixes that need to take place, else everything is top notch. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? My business was too restricted as I could not contact with my customers, but this application made my work easy and more productive. The performance of my business took a boost because of this app. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about 360 SMS APP? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 360 SMS APP ](https://www.g2.com/products/360-sms-app/discussions/new) KL Katelijne Lefevere • Last activity over 3 years ago How do I send out SMS messages to a whole campaign of contacts in Salesforce? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-send-out-sms-messages-to-a-whole-campaign-of-contacts-in-salesforce) GU Guest User What is 360 SMS APP used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-360-sms-app-used-for) [ View all Discussions ](https://www.g2.com/products/360-sms-app/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ##### ##### 360 SMS APP Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/360-sms-app/features) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) ##### Explore More [Which patient identity resolution platforms work best for a hospital system trying to eliminate duplicate patient records and improve matching accuracy?](https://www.g2.com/discussions/which-patient-identity-resolution-platforms-work-best-for-a-hospital-system-trying-to-eliminate-duplicate-patient-records-and-improve-matching-accuracy)[Top platforms for self-service customer support knowledge](https://www.g2.com/discussions/top-platforms-for-self-service-customer-support-knowledge)[Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support) [Which MEP tools maintain ease of setup and performance when handling large, complex project files?](https://www.g2.com/discussions/which-mep-tools-maintain-ease-of-setup-and-performance-when-handling-large-complex-project-files)[Which note-taking app provides the most customizable templates?](https://www.g2.com/discussions/which-note-taking-app-provides-the-most-customizable-templates)[Pros and Cons Details](https://www.g2.com/products/360-sms-app/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)