--- title: 360 SMS APP Reviews meta\_title: '360 SMS APP Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how 360 SMS APP works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 81 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360 SMS APP Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by 360 SMS APP but has limited features. Are you part of the 360 SMS APP team? [Upgrade your plan](https://my.g2.com/360-sms-app/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! 360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel. * * * Seller [360SMS App](https://www.g2.com/sellers/360sms-app) Discussions [360 SMS APP Community](https://www.g2.com/products/360-sms-app/discuss) Languages Supported Afrikaans, Arabic, Azerbaijani, Bashkir, Bengali, Bulgarian, Catalan, Cebuano, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Burmese, Romanian, Russian, Spanish, Tibetan Solution Type Best-of-Breed Overview by Pooja Gupta (Digital Marketing Manager) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ## Top-Rated Alternatives [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Attentive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Attentive") Attentive 4.5/5(1,483) ](https://www.g2.com/products/attentive/reviews) [ ![Textedly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Textedly") Textedly 4.6/5(1,398) ](https://www.g2.com/products/textedly/reviews) [ View All Alternatives ](https://www.g2.com/products/360-sms-app/competitors/alternatives) ## User Insights Average based on 81 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) KJ Kunal J. Enterprise (\> 1000 emp.) 2/4/2024 "Really good App for Whatsapp on salesforce" 5/5 What do you like best about 360 SMS APP? 1. Meets all user requirements 2. Service Quality is top notch 3. Easy to Use 4. Great functionalities 5. Easy to integrate multiple whatsapp accounts Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Nothing really, we have been able to meet all our requirements Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Marketing and Sales via Whatsapp Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 5/27/2022 "Always Responsive Outstanding Support" 5/5 What do you like best about 360 SMS APP? It's integrated with salesforce so it's user-friendly and easy to use. Support staff are very responsive to all inquiries I make. Experienced and knowledgeable support staff are genuinely friendly and gracious, easy to work with. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Manager users must have a particular license to be able to view user sms reports. Review collected by and hosted on G2.com. Recommendations to others considering 360 SMS APP: If your 360SMS team installs the managed app and constructs the initial configuration for your business, be well aware of and clearly understand each setting in object setup and general settings to ensure that you've configured the app in the most effective way for your business. The documentation (https://360smsapp.com/wp-content/uploads/2018/12/360-SMS-Configuration-Guide-1.pdf) available online today has improved greatly. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Texting is the preferred way of communicating per our audience, so having the convenience integrated with our CRM and being able to respond immediately is business critical. Review collected by and hosted on G2.com. Show More 7/31/2023 Current UserValidated ReviewerSource: Organic ![Saud A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saud A.") SA Saud A. Small-Business (50 or fewer emp.) 7/31/2023 "Efficient and user-friendly sms tool" 5/5 What do you like best about 360 SMS APP? I'm highly satisfied with the 360 SMS App. Its diverse features, including bulk SMS, automated campaigns, and Salesforce CRM integration, greatly streamline our business communication. The team's excellent customer service and consistent updates reflect their commitment to user needs. Highly recommended! Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? I've been thoroughly satisfied with the 360 SMS App and its performance. At this point, I have not encountered any significant issues or aspects that I dislike. Its diverse functionalities and ease of use have consistently met my communication needs. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? The 360 SMS App enhances my business communication by automating SMS campaigns, enabling efficient mass messaging, and supporting two-way customer interactions. It integrates smoothly with Salesforce CRM for improved customer communication tracking, while its real-time messaging feature ensures prompt responses. Overall, it simplifies and streamlines my communication tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KM Kim M. Mid-Market (51-1000 emp.) 7/25/2023 "Business Systems Analyst and Salesforce Administrator" 4.5/5 What do you like best about 360 SMS APP? We use 360SMS in Salesforce for our main sms tool. I love that it is a native integration with Salesforce and they have been able to automate everything I have requested. The tool allows our salespeople to be very efficient with follow up and initial customer service. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Group texting. It's not a downside to 360SMS. It's a functionality we need inside salesforce through 360SMS but the technology in the SMS industry just isn't there yet. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Reliable and Seamless SMS functionality with automations that lead to efficiency. Review collected by and hosted on G2.com. Show More 7/28/2023 Current UserValidated ReviewerSource: Organic CB Chris B. Small-Business (50 or fewer emp.) 7/24/2023 "Great Support" 5/5 What do you like best about 360 SMS APP? The support team is great. They respond quickly and get to the bottom of the issue. Most recently, Pankaj, Kshitij, and Ankita Kanwar helped me resolve some configuration issues in a flash. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Pictures should be able to be marked up and sent back. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Receiving support issues and replying with pre-configured templates containing literature and images to help solve their issue. This has allowed our technical support team to help more people and not be tied up on the phone talking as long. Review collected by and hosted on G2.com. Show More 7/28/2023 Current UserValidated ReviewerSource: Organic ![David C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David C.") DC David C. ACCOUNT MANAGER Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 5/20/2023 "Increase the efficiency of your sales teams with 360 SMS" 4.5/5 What do you like best about 360 SMS APP? With 360 SMS offering various features and advantages that make it useful for diverse situations. For example, it improves direct and effective communication, allows for the automation and scheduling of messages, helps with personalization and segmentation, the registration of prospects, and the integration of existing systems. In addition to providing security and regulatory compliance. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? As in any application, it is important to keep in mind that each tool has its strengths and limitations. Although 360 SMS offers various advantages, there are also some considerations or less useful aspects, for example: the dependence on network connectivity, additional costs and limitations in SMS protocols, and depending on the country where you use it, you may be exposed to regulatory restrictions and could face some competition and saturation of the text message channel. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Four important problems you can solve with 360 SM, as it improves communication with customers, saving through automation. It enhances marketing effectiveness, in addition to optimizing sales processes by managing events and appointments. And of course, it helps improve internal coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Sahil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sahil S.") SS Sahil S. Mid-Market (51-1000 emp.) 7/21/2023 "Best Feedback from 360" 5/5 What do you like best about 360 SMS APP? The 360 Product is easy to use and Very helpfull, Support persons are very ineractive and friendly. Overall best Support team. Pankaj and Shripad were very helpfull and resolved my issue in Seconds, which was very effective. I personally worked with Pankaj alot of times and every time it was always a pleasure working with him. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Their's nothing in this app which a person can not like. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? It is used to send bulk SMS out from the org Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim S.") JS Jim S. Chief Technical Officer Mid-Market (51-1000 emp.) 8/10/2023 "Great team of developers with awesome response times." 5/5 What do you like best about 360 SMS APP? Automated texting, scheduled texting, campaign SMS dripping. All of these features helped our sales time be more productive and accounted for better conversion. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Some of the inbound SMS routing could be improved, but overall I am satisfied with the product. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Better and more timely communication with leads. A consitent message for alll prospects. We are more productive by utilizing list SMS messages. We expect conversion to increase. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/26/2023 "360 My oh My!!" 4/5 What do you like best about 360 SMS APP? It is a very customizeable NATIVE salesforce app. It is easy to use with both out of the box salesforce objects and custom ones. The product does have ocasional hiccups but the 360 support team especially Yash, Harsh,Tarun, Sahil , Shobit and Gourav are quick to repond and engage thier dev resources when needed! Most important thing to remember is 360 takes your requests seriously and is willing to accomodate customizations that work for you. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Since there are so many customizeable pieces of the configuration it can take some time to fully dial in the product to individual customer needs. Users must have basic salesforce knowledge to administer and maintain. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? 360 helps us provide multi chjannel communication to our clients in addition to our marketing recipeants . It is one of the easiest international texting and calling soloutions on the market , and you seriously cant beat the price!! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![RUCHIKA G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RUCHIKA G.") RG RUCHIKA G. QA Support consultant Hospital & Health Care Mid-Market (51-1000 emp.) 8/10/2023 "One of the Best app for messaging" 4.5/5 What do you like best about 360 SMS APP? The best thing about 360 SMS is that you can send messge from various providers and it supports messaging to instagram,facebook ,whatsapp to the users.You can also send message to the group of users by creating reports also. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? There is nothing that I dislike about this app .More and more updates and functionalities are implemented in this app .So ,making it more user friendly. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? It is making our team to message salesforce users,leads all at once.Never faced any outgoing and incoming issues till now.I can also send campaigns,templates,images,link,Surveys through this app.Helping alot and making my stuff easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about 360 SMS APP? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 360 SMS APP ](https://www.g2.com/products/360-sms-app/discussions/new) KL Katelijne Lefevere • Last activity over 3 years ago How do I send out SMS messages to a whole campaign of contacts in Salesforce? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-send-out-sms-messages-to-a-whole-campaign-of-contacts-in-salesforce) GU Guest User What is 360 SMS APP used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-360-sms-app-used-for) [ View all Discussions ](https://www.g2.com/products/360-sms-app/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ##### ##### 360 SMS APP Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/360-sms-app/features) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) ##### Explore More [Which patient identity resolution platforms work best for a hospital system trying to eliminate duplicate patient records and improve matching accuracy?](https://www.g2.com/discussions/which-patient-identity-resolution-platforms-work-best-for-a-hospital-system-trying-to-eliminate-duplicate-patient-records-and-improve-matching-accuracy)[Top platforms for self-service customer support knowledge](https://www.g2.com/discussions/top-platforms-for-self-service-customer-support-knowledge)[Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support) [Which MEP tools maintain ease of setup and performance when handling large, complex project files?](https://www.g2.com/discussions/which-mep-tools-maintain-ease-of-setup-and-performance-when-handling-large-complex-project-files)[Which note-taking app provides the most customizable templates?](https://www.g2.com/discussions/which-note-taking-app-provides-the-most-customizable-templates)[Pros and Cons Details](https://www.g2.com/products/360-sms-app/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)