--- title: 360 SMS APP Reviews meta\_title: '360 SMS APP Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how 360 SMS APP works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 81 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360 SMS APP Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by 360 SMS APP but has limited features. Are you part of the 360 SMS APP team? [Upgrade your plan](https://my.g2.com/360-sms-app/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! 360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel. * * * Seller [360SMS App](https://www.g2.com/sellers/360sms-app) Discussions [360 SMS APP Community](https://www.g2.com/products/360-sms-app/discuss) Languages Supported Afrikaans, Arabic, Azerbaijani, Bashkir, Bengali, Bulgarian, Catalan, Cebuano, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Burmese, Romanian, Russian, Spanish, Tibetan Solution Type Best-of-Breed Overview by Pooja Gupta (Digital Marketing Manager) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ## Top-Rated Alternatives [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Attentive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Attentive") Attentive 4.5/5(1,483) ](https://www.g2.com/products/attentive/reviews) [ ![Textedly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Textedly") Textedly 4.6/5(1,398) ](https://www.g2.com/products/textedly/reviews) [ View All Alternatives ](https://www.g2.com/products/360-sms-app/competitors/alternatives) ## User Insights Average based on 81 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Geoffrey P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geoffrey P.") GP Geoffrey P. Systems Admin Building Materials Small-Business (50 or fewer emp.) 8/4/2023 "Wonderful Product, Excellent Support" 5/5 What do you like best about 360 SMS APP? We have only recently started using the 360 SMS App, but as each day goes by we learn more about how wonderful of a product it is. We are excited to leverage every feature in order to further facilitate communication with our leads, and our customers! The support is also absolutely top notch. A huge thank you to Deeptansh, Yash, and Daskh for all of their help in activating and getting the app ready to go in our Production org. Very friendly and supportive! Thank you. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Again, we absolutely love the app, and have no issues with it whatsoever. The excellent support as well makes it a breeze to get past any issues that have occured/may occur. Thank you again to the 360 SMS Team (Deeptansh, Yash, Daskh, Justin, Shaurya, and many others) for the support! Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? The app helps us reach our customers in different ways that before, was not possible with the standard Salesforce Production. It will also help us further improve our marketing capabilities to prospective leads/customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ben B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben B.") BB Ben B. Small-Business (50 or fewer emp.) 7/26/2023 "10/10 Support, 10/10 Product" 5/5 What do you like best about 360 SMS APP? I have been using this SMS product integrated with Salesforce for several months now, and I must say, it has completely transformed the way we handle our sales communication. The seamless integration with Salesforce makes it incredibly easy to send personalized SMS messages to our leads and clients directly from the platform. What truly sets this product apart, however, is the exceptional support team behind it. Whenever we encountered any questions or minor hiccups during setup, their support team was there to assist us promptly. Their responsiveness and knowledge have been beyond impressive, ensuring that we were up and running smoothly in no time. The automation features have been a game-changer for our sales team, allowing us to send targeted messages and follow-ups at the right time, leading to increased engagement and conversions. The reporting and analytics functionalities have also been incredibly helpful in analyzing the effectiveness of our SMS campaigns. Additionally, the user interface is intuitive and easy to navigate, making it simple for team members to get on board quickly without extensive training. This SMS product has seamlessly integrated into our existing workflows, saving us time and effort while enhancing our customer communication. In summary, I highly recommend this SMS product for Salesforce users. The product itself is excellent, but the standout feature is the top-notch support team that goes above and beyond to ensure a smooth experience. With this tool at your disposal, you'll undoubtedly see a positive impact on your sales efforts and customer relationships. Kudos to the support team for their outstanding work! Special thank you to Rohit Ahuja, Shripad, and Sanket Moon Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Nothing, defenitely takes development knowledge / background to grasp the product. However, most features are built directly for end users. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? The integration with Salesforce is seamless, making it a breeze to set up and manage automated text campaigns Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Akshay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay K.") AK Akshay K. Small-Business (50 or fewer emp.) 7/27/2023 "Must have app for Salesforce" 5/5 What do you like best about 360 SMS APP? 360 SMS is a native salesforce application. Unlike other 3rd party SMS/CTI apps, 360 SMS has all the data and the configurations stored in Salesforce. It's a very flexible tool for creating automations for sending messages, scheduling them to go on a specified date and most importantly on a specified time. It also considers the customer's time zones for sending the messages so you don't have to worry about the messages getting delivered at odd times. It also has a chat bot functionality which when combined with flows can be used to gather customer insights by sending the meaningful questions and capturing their responses in Salesforce. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Sometimes I face issues with SMS deliveries. However, when compared to competitor apps, it's beats them all. The support is very prompt in rectifying the issues. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? We have all types of use cases for 360 SMS - Drip Campaigns, iTexts, Voicemails, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MR Muhammad R. Enterprise (\> 1000 emp.) 1/29/2024 "Review on G2 SMS App - Good" 4.5/5 What do you like best about 360 SMS APP? It delivers the SMS almost immediately, and rarely has issues in general Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? When there are issues, it took time to resolve. Ususally need to go through plenty of email exchanges. Not sure if there is a support number to call or direct chat via MS Teams (or other channel) for quicker resolution. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Users in certain countries likes to communicate to the candidates and possibly clients via SMS. This feature help them to integrate the comms process into single salesforce portal Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic OK Olga K. Mid-Market (51-1000 emp.) 7/27/2023 "Good automatic verification tool but takes a while to fix issues" 2.5/5 What do you like best about 360 SMS APP? Quick verification of our leads which helped us decrease our bounce rates by more than half and thus increase our deliverability and the likelyhood of our emails being seen Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? While we had a very smooth relationship for over a year, once we faced an issue and started digging deaper into the smoothness of the process, some issues rose to the surface end of May. Not it's end of July and they are still being fixed which is a lot longer than I would like. Even though our rep has been contantly communicating with us, the backend fix is delayed. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? We verify lead emails that come into the system right away and only transfer the verified ones into SFMC from where we then send email campaigns to get them to convert. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic IB Indu B. Small-Business (50 or fewer emp.) 9/21/2023 "One of the best SMS App for Salesforce" 5/5 What do you like best about 360 SMS APP? It is easy to set up. It offers a wide range of features like we can send SMS, Bulk SMS, Scheduled SMS, ringless voice mails, etc. The best it has is to automate text messages which is amazing. Overall experience with this SMS app is excellent. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Sometimes while sending the bulk SMS I found that some of the receivers were not able to get the messages but that was a temporary issue and was fixed by the 360 SMS team Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? It helps me to send one-to-one SMS, It helps me to increase productivity when I need to send the same SMS to many users using its SEND BULK SMS feature, It offers me to send ringless voice mails which is an excellent feature. The feature that I like and use the most is automating the text and Scheduled SMS. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 3/1/2024 "Excellent support!" 5/5 What do you like best about 360 SMS APP? The integration with our CRM solution was very seemless. The support team is responsive, knowledgeable, and goes the extra mile to resolve any issues we encounter. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? The UI can be a bit more modern. A bit slow while sending WhatsApp messages in bulk. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Sending marketing messages via SMS and WhatsApp channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matt G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt G.") MG Matt G. Mid-Market (51-1000 emp.) 4/9/2024 "Ashutosh Chauhan was Very Helpful Solving my Issue. Thank You!" 5/5 What do you like best about 360 SMS APP? Ease of use with setup and end use, and customer support Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? No Complaints this far, everything has been great. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Customer out reach and retargeting campaigns Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sean P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean P.") SP Sean P. Small-Business (50 or fewer emp.) 8/10/2023 "Good Service" 4/5 What do you like best about 360 SMS APP? The product provides solution for what we need. Customer service is on it. I have been helped my many different reps -including Gourav. I haven't compared too much to others. At the time of needing the service, 360 was the only native product to Salesforce that we needed. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Sometimes it feels clunky. Their SMS user interface is not that friendly for mass reading of SMS. It is very developer based and sometimes I feel lacks the user friendliness of a non-developer user. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Mass marketing through SMS. We also use their phone service. They have a lot of integrations with SF that we use a decent amount of. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Florian E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Florian E.") FE Florian E. IT Application Developer Mid-Market (51-1000 emp.) 11/17/2021 "Great App, Great Team, Great Support" 5/5 What do you like best about 360 SMS APP? The app itself of course and the great support team. They respond to the questions, understand the problem and find a suitable solution within a very short time. Simply great Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Sometimes it was difficult to understand everything during the phone calls, but this may be due to the connection between Germany and India. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? To get in touch with our candidates and to get a response. With 360SMS App we can reach our candidates via What's App and got a swift and high response rate. Asynchronous communication via messenger is the communication channel of our target group and 360SMS app offers us the possibility to Review collected by and hosted on G2.com. Show More 7/26/2023 Current UserValidated ReviewerSource: Organic ## Questions about 360 SMS APP? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 360 SMS APP ](https://www.g2.com/products/360-sms-app/discussions/new) KL Katelijne Lefevere • Last activity over 3 years ago How do I send out SMS messages to a whole campaign of contacts in Salesforce? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-send-out-sms-messages-to-a-whole-campaign-of-contacts-in-salesforce) GU Guest User What is 360 SMS APP used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-360-sms-app-used-for) [ View all Discussions ](https://www.g2.com/products/360-sms-app/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ##### ##### 360 SMS APP Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/360-sms-app/features) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) ##### Explore More [Is employee identity theft protection worth adding to the benefits package for a company under 200 people?](https://www.g2.com/discussions/is-employee-identity-theft-protection-worth-adding-to-the-benefits-package-for-a-company-under-200-people)[Leading sales management apps for enterprises](https://www.g2.com/discussions/leading-sales-management-apps-for-enterprises)[What statistical analysis techniques and tools are most useful for a business intelligence or research team that needs to go beyond basic pivot tables?](https://www.g2.com/discussions/what-statistical-analysis-techniques-and-tools-are-most-useful-for-a-business-intelligence-or-research-team-that-needs-to-go-beyond-basic-pivot-tables) [Where to find reliable partner relationship management tools](https://www.g2.com/discussions/where-to-find-reliable-partner-relationship-management-tools)[Gong vs Salesloft for a sales enablement team that wants call coaching and rep development without paying for two separate subscriptions?](https://www.g2.com/discussions/gong-vs-salesloft-for-a-sales-enablement-team-that-wants-call-coaching-and-rep-development-without-paying-for-two-separate-subscriptions%20)[Pros and Cons Details](https://www.g2.com/products/360-sms-app/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)