[ 360HMS ... Reviews ](https://www.g2.com/products/360-mango-solutions-pvt-ltd-360hms/reviews) [ 360HMS ... Reviews ](https://www.g2.com/products/360-mango-solutions-pvt-ltd-360hms/reviews) # 360HMS Features ##### ## Property Management (37) Room Inventory Tracks all guest room and conference room availability for reservation availability. Revenue Management Provides native features or integrates with tools that automate dynamic pricing and rates for maximum revenue. Facility Maintenance Provides asset management and maintenance tracking tools to monitor facility health over time. Distribution Management Connects to various distribution channels to advertise room rates and update in real time as market shifts. Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Discount Management Track products that are for sale at a reduced price or part of coupon promotions Reservations Management Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Restriction Management Establish limitations based on certain conditions Promotions Management Design, communicate, and distribute incentives to perform a specific action Employee Management Track employee schedules, availability, and performance across projects and tasks Channel Management Manage various distribution channels, build relations with channel partners, and track their performance Task Management Create, manage and track all task activities and progression Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Template Management Create, save, and re-purpose templates for emails, forms, etc. Price/Margin Management Track and manage the profit margin between the cost of a product and its selling price. Booking Management Create, update, and manage bookings, itineraries, and reservations Contact Management Manage, organize, and store contact information Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Calendar Management Track and manage schedules and meetings via an integrated calendar Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Inventory Management Track and manage inventory levels to maintain proper supply Front Desk Management Check guests in and out, issue key cards, schedule wake up calls, or other requests Housekeeping Management Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Maintenance Management Manage, maintain and track the performance of assets and equipment Website Management Built-in website builder or integration with third-party site Guest Experience Management Capture guest experience at a granular level and utilize data to deliver tailored services Email Management Manage, store and organize emails within the system or via third-party apps Communications Management Record and track all relevant internal and external communications Reviews Management Track and monitor reviews of products or services Tax Management Implementation of various strategies to manage tax obligations via planning and maintaining compliance Document Management Store, manage, and track all electronic documents in a centralized location Work Order Management Creating, assign, and track jobs and/or tasks for work orders Spa/Activity Management Manage operations/processes associated with spas and other hotel activities Financial Management Plan, manage, and track the financial activities of an individual or organization Rate Management Track/optimize rates in relation to usage Show More ##### ## Guest Management (5) Central Reservation System Allows reservations to be made via online, mobile, or through staff manual input. Marketing and Loyalty Programs Provides tools for sales marketers to communicate with guests to solicit feedback, manage loyalty programs, and advertise deals. Guest Messaging Allows guests to submit service requests or communicate with staff for concierge and general questions. Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) SMS Messaging Send messages via SMS Show More ##### ## Staff Management (3) Housekeeping Assists with scheduling housekeeping as rooms are checked out, and tracks daily room cleanings. Shift Scheduling Provides scheduling tools for managers to organize staff shifts. Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Show More ##### ## Platform (4) Reporting and Analytics Offers basic and customizable templates for financial reporting and data analysis. Channel Manager Integration Integrates with Channel Manager platform. Website Integration Seamlessly integrates with 3rd party websites Channel Analytics Analyze and track performance of channels Show More ##### ## Agentic AI - Hotel Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Marketing Automation Automate workflows and trigger campaigns based on customer actions Show More ##### ## Additional Functionality (39) Billing & Invoicing Create, manage, and send invoices or bills to customers Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Multi-Location Manage and support multiple locations Event Calendar A list of events with their respective dates Mobile Access Access software remotely via mobile devices Customizable Reports Alter the layout and content of reports Customizable Fields Customize data fields to support various needs and use cases Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Online Booking Book meetings and appointments through a website or digital platform Customizable Branding Add customized logos and colors to align with company branding Room Booking Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Email Templates Pre-made examples and templates for emails Electronic Payments Electronically collect payments for goods or services Data Import/Export Import and export data to and from software applications Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Real-Time Data Receive data and information in real time Dynamic Pricing Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Multi-Channel Sync Ability to see leads received from various distribution channels in one place AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Kill Switch Immediately stop the process from executing Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Credit Card Processing Accept and process credit card transactions Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generative AI Use AI to generate content in the form of text, images, videos, etc. Payment Processing Accept, record, and reconcile financial transactions Multi-Currency Manage and handle various international currencies Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer History Access previous interactions or concerns to maintain customer relationships Availability Indicator Indication whether a resource is available or protected from allocation Ratings/Reviews Ratings/Reviews Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Guest Check-in/Check-out Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Single Property One location Show More ## 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