# Best UCaaS Platforms

## How Many UCaaS Platforms Products Does G2 Track?

**Total Products under this Category:** 225

### Category Stats (Jul 2026)

- **Average Rating:** 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+6.93%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: July 27, 2026_

## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 98,800+ Authentic Reviews
- 225+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for UCaaS Platforms
 ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=95230)

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=ringover)

**Sponsored**

### Techmode

Titanium 3CX Partner | Sapphire Avaya Partner Techmode was founded in 2003 and has been providing businesses the best in business phone systems for over 20 years. From private instance UCaaS to advanced Contact Center solutions, Techmode provides white glove installation and concierge level support to every client. TechmodeGO Collaboration Suite UCaaS Experience seamless collaboration with TechmodeGO’s all-in-one communication platform tailored for your business needs. Contact Center- Techmode offers a variety of Contact Center options to suite any business including Amazon Connect. SMS/MMS Business Texting Single Instance, private, high availability cloud phone systems

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-07-27T20%3A57%3A03Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1810487&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fopen_modal_url%3D%252Fproducts%252F2talk-llc-2talk%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fucaas-platforms%2526source%253Dcategory&secure%5Btoken%5D=d7f32f9a2c843f2cdd518a7c2f4ab39fe0b33c25c59973899c17effee0941f94&secure%5Burl%5D=https%3A%2F%2Fwww.techmode.com%2Ftechmodego-collaboration-suite%2F%3Futm_source%3DG2%26utm_medium%3DG2%26utm_campaign%3DG2&secure%5Burl_type%5D=custom_url)

### [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and scheduling—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context. From spontaneous chats to scheduled meetings and calls, everything stays connected, searchable, and secure—powered by one intuitive platform built for how modern teams work. Zoom Productivity: Workflows Connected, Work Effortless Transform how work gets done with AI-first collaboration that keeps people, content, and actions in one place. From brainstorming on whiteboards to co-creating in docs, sharing clips, and automating follow-ups, Zoom connects every step of your workflow. With Zoom Hub and integrated video management, knowledge stays organized, accessible, and actionable—so teams can move from idea to outcome without friction. Zoom Spaces: Smarter, Connected Workplaces for Every Team Bring your physical and hybrid environments to life with intelligent, connected spaces. Zoom Spaces unifies meeting rooms, desk reservations, digital signage, and visitor management into one seamless experience—making it simple to collaborate, navigate, and manage the workplace. Whether employees are remote, hybrid, or on-site, Zoom creates a consistent, secure, and flexible environment that keeps teams connected wherever work happens. Zoom Employee Engagement: Connect, Inspire, and Empower Every Employee Foster belonging and alignment with Workvivo by Zoom—a modern employee experience platform that unites communication, culture, and community in one place. From company-wide updates to recognition, feedback, and social engagement, Workvivo gives every employee a voice and a sense of connection. Built right into Zoom Workplace, it helps organizations strengthen culture, boost engagement, and keep teams informed and inspired—no matter where they work.

**Average Rating:** 4.5/5.0

**Total Reviews:** 53,545

#### How Do G2 Users Rate Zoom Workplace?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zoom Workplace?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** https://www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom (1,042,714 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 51% Small, 31% Medium

#### What Do G2 Reviewers Say About Zoom Workplace?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** with Zoom Workplace, enjoying convenient access to multiple features in one place.
- Users love the **easy team meetings** on Zoom, with features like breakout rooms and seamless screen sharing enhancing collaboration.
- Users commend the **reliability** of Zoom Workplace, ensuring seamless connections even during challenging internet conditions.
- Users appreciate the **ease of use and reliability** of Zoom Workplace for seamless meetings and effective collaboration.
- Users value the **easy-to-use video conferencing** features of Zoom Workplace, enhancing collaboration and productivity across teams.

##### Cons

- Users note the **limited features** of Zoom Workplace, expressing a desire for improved tools and streamlined functionality.
- Users often experience **Zoom issues** like fatigue and connectivity problems, making long meetings challenging and impersonal.
- Users often experience **meeting issues** like fatigue, cluttered interface, and connectivity problems, impacting overall satisfaction.
- Users note the **missing features** of Zoom Workplace, highlighting the need for improved chat access and recording sharing.
- Users experience **connection issues** with Zoom Workplace, affecting usability and overall satisfaction compared to alternatives like Google Meet.

#### What Are Recent G2 Reviews of Zoom Workplace?

**["Reliable All-in-One Collaboration with Excellent Audio/Video and Time-Saving AI Features"](https://www.g2.com/survey_responses/zoom-workplace-review-13158009)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/zoom-workplace-review-13158009)

**["Smooth, Reliable Team Collaboration in One Place with Zoom Workplace"](https://www.g2.com/survey_responses/zoom-workplace-review-13077396)**

**Rating:** 4.5/5.0 stars

_— Ayush S._

[Read full review](https://www.g2.com/survey_responses/zoom-workplace-review-13077396)

### [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews)

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one, Webex Suite delivers exceptional value, world-class user experiences, and incredible audio and video, anywhere on any device. With a variety of collaboration and AI innovations, such as Webex AI Assistant, Real-time Translation, Background Noise Removal, and more, Webex Suite delivers rich and innovative experiences for employees and customers, enabling them to seamlessly connect, collaborate, engage and get work done. Webex Suite is powered by the industry-leading Webex Platform that is secure, compliant, and easily managed with built-in pervasive intelligence, bringing AI innovations across the entire Webex portfolio. The entire Webex Suite can be managed via the single-pane-of-glass management tool, Webex Control Hub. Webex Suite is backed by Cisco’s industry-leading security and networking infrastructure that ensures the best quality video and audio communications. Webex Suite Workflows: Meetings: Drive more productive meetings with AI-powered experiences and high-quality audio and video. Messaging: Collaborate async with rich messaging, secure file sharing, and digital whiteboarding to keep work flowing between meetings. Calling: Stay connected with modern business phone system and flexible calling options. Webinar: Host high quality webinars and drive engagement with immersive content and interactive audience experiences. Events: Power virtual, in-person, and hybrid events with immersive multi-track agendas, ticketing, attendee networking, analytics, and more. Polling: Enable active participation in every meeting with quizzes, polling, and interactive Q&A. Whiteboarding: Unleash creativity with a digital whiteboarding solution for everyone, on any device. Video Messaging: Record, share ideas, engage, and facilitate real-time feedback with intuitive video messaging.

**Average Rating:** 4.2/5.0

**Total Reviews:** 17,665

#### How Do G2 Users Rate Webex Suite?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 9.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.2/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Webex Suite?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** https://www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,366 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 50% Large, 31% Medium

#### What Do G2 Reviewers Say About Webex Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Webex Suite, enjoying smooth communication and simple setup for seamless collaboration.
- Users value the **seamless integration** of Webex Suite, enhancing organization and responsiveness across multiple tools.
- Users value the **high reliability** of Webex Suite, benefiting from excellent audio and video quality consistently.
- Users appreciate the **all-in-one nature** of Webex Suite, seamlessly integrating video conferencing, messaging, and essential tools.
- Users commend the **excellent video quality** of Webex Suite, ensuring seamless and clear communication during meetings.

##### Cons

- Users experience **slow loading** times and lag, affecting productivity and usability, especially on slower networks.
- Users often experience **performance issues** with Webex Suite, including lag, freezes, and a complex setup process.
- Users find Webex Suite to be **not user-friendly** , often struggling with its interface and overall complexity, especially when learning.
- Users find the **lack of intuitiveness** in Webex Suite can lead to a challenging and complicated user experience.
- Users find the **poor user experience** of Webex Suite challenging, with a complex setup and a cluttered interface.

#### What Are Recent G2 Reviews of Webex Suite?

**["Dependable All-in-One Collaboration with Webex Suite"](https://www.g2.com/survey_responses/webex-suite-review-13068771)**

**Rating:** 4.0/5.0 stars

_— Prathyusha B._

[Read full review](https://www.g2.com/survey_responses/webex-suite-review-13068771)

**["Rock Solid and User-Friendly for Virtual Meetings"](https://www.g2.com/survey_responses/webex-suite-review-10780203)**

**Rating:** 5.0/5.0 stars

_— Ema B._

[Read full review](https://www.g2.com/survey_responses/webex-suite-review-10780203)

### [Nextiva](https://www.g2.com/products/nextiva/reviews)

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,557

#### How Do G2 Users Rate Nextiva?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.5/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nextiva?

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva (21,295 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup.
- Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support.
- Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless.
- Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process.
- Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process.

##### Cons

- Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams.
- Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform.
- Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines.
- Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively.
- Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management.

#### What Are Recent G2 Reviews of Nextiva?

**["Easy-to-Manage Phone System with Outstanding Support"](https://www.g2.com/survey_responses/nextiva-review-12554662)**

**Rating:** 5.0/5.0 stars

_— Jerry S._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-12554662)

**["Nextiva’s Anywhere Access Makes Taking Calls Easy"](https://www.g2.com/survey_responses/nextiva-review-13120042)**

**Rating:** 5.0/5.0 stars

_— Yula M._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-13120042)

### [RingEX](https://www.g2.com/products/ringex/reviews)

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,382

#### How Do G2 Users Rate RingEX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind RingEX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** https://www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral (61,963 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** CEO, Office Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates.
- Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction.
- Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use.
- Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration.
- Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences.

##### Cons

- Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance.
- Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges.
- Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience.
- Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support.
- Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration.

#### What Are Recent G2 Reviews of RingEX?

**["Seamless Communication, Unifies Our Workflow"](https://www.g2.com/survey_responses/ringex-review-12983792)**

**Rating:** 5.0/5.0 stars

_— Suhasu U._

[Read full review](https://www.g2.com/survey_responses/ringex-review-12983792)

**["Stable calls, solid messaging, and AI that actually helps after meetings"](https://www.g2.com/survey_responses/ringex-review-13097268)**

**Rating:** 4.5/5.0 stars

_— Omar S._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13097268)

### [Webex Calling](https://www.g2.com/products/webex-calling/reviews)

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 614

#### How Do G2 Users Rate Webex Calling?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Webex Calling?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** https://www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,366 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Associate
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 32% Small

#### What Do G2 Reviewers Say About Webex Calling?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Webex Calling, enjoying its simple setup and intuitive interface.
- Users commend the **reliability** of Webex Calling, noting its clear call quality and stable connectivity during use.
- Users enjoy the **impeccable call quality** of Webex Calling, appreciating its stability and smooth integration within the suite.
- Users appreciate the **seamless integration of Webex Calling** within the Cisco ecosystem, enhancing communication efficiency across locations.
- Users value the **seamless integrations** of Webex Calling, optimizing workflows and enhancing communication efficiency across platforms.

##### Cons

- Users find **call routing configuration complex** , making automation feel more labor-intensive than handling tasks manually.
- Users find the **lack of intuitiveness** in Webex Calling frustrating, complicating basic tasks and setting configurations.
- Users often experience **slow performance** with Webex Calling, especially during meetings or on lower bandwidth connections.
- Users report **performance issues** with Webex Calling, noting lags and glitches that disrupt the overall experience.
- Users desire **more advanced customization options** in Webex Calling to tailor their user experience effectively.

#### What Are Recent G2 Reviews of Webex Calling?

**["Seamless Setup with Powerful Features, Minor Device Switching Hiccups"](https://www.g2.com/survey_responses/webex-calling-review-12647737)**

**Rating:** 4.5/5.0 stars

_— Kieran P._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-12647737)

**["Webex Calling Makes Switching Between Calls Effortless"](https://www.g2.com/survey_responses/webex-calling-review-12721066)**

**Rating:** 4.0/5.0 stars

_— Soumi C._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066)

### [8x8 Work](https://www.g2.com/products/8x8-work/reviews)

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.

**Average Rating:** 4.2/5.0

**Total Reviews:** 896

#### How Do G2 Users Rate 8x8 Work?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 8x8 Work?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** https://www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8 (11,056 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 54% Small, 35% Medium

#### What Do G2 Reviewers Say About 8x8 Work?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward.
- Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices.
- Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality.
- Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives.
- Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management.

##### Cons

- Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution.
- Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations.
- Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction.
- Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities.
- Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work.

#### What Are Recent G2 Reviews of 8x8 Work?

**["Feature-Rich Phone System with Great Ring Groups & Analytics"](https://www.g2.com/survey_responses/8x8-work-review-13060988)**

**Rating:** 5.0/5.0 stars

_— Joseph A._

[Read full review](https://www.g2.com/survey_responses/8x8-work-review-13060988)

**["Modern interface, easy configuration, and fast chat support"](https://www.g2.com/survey_responses/8x8-work-review-12980303)**

**Rating:** 4.5/5.0 stars

_— Leon K._

[Read full review](https://www.g2.com/survey_responses/8x8-work-review-12980303)

### [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items

**Average Rating:** 4.4/5.0

**Total Reviews:** 4,036

#### How Do G2 Users Rate Dialpad Connect?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialpad Connect?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** https://Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ (60 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About Dialpad Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication.
- Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly.
- Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management.
- Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency.
- Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features.

##### Cons

- Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging.
- Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience.
- Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management.
- Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability.
- Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience.

#### What Are Recent G2 Reviews of Dialpad Connect?

**["Portable, Phone-Mirroring, Connected"](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)**

**Rating:** 5.0/5.0 stars

_— Elizabeth A._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)

**["User-Friendly Transcripts and Easy Contact Management"](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)**

**Rating:** 5.0/5.0 stars

_— Alina M._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 7.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.9/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,211 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

### [Ringover](https://www.g2.com/products/ringover/reviews)

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.

**Average Rating:** 4.6/5.0

**Total Reviews:** 467

#### How Do G2 Users Rate Ringover?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 9.5/10 (Category avg: 8.8/10)
- **Video Conferencing:** 10.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ringover?

- **Seller:** [Ringover](https://www.g2.com/sellers/ringover)
- **Year Founded:** 2018
- **HQ Location:** Montrouge
- **Twitter:** @ringoverapp (832 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (283 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Staffing and Recruiting, Computer Software
- **Company Size:** 76% Small, 21% Medium

#### What Do G2 Reviewers Say About Ringover?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Ringover, highlighting its intuitive interface and smooth onboarding experience.
- Users praise the **responsive and caring customer support** of Ringover, enhancing their overall experience with the app.
- Users commend the **reliability** of Ringover, highlighting its excellent customer support and quality connections.
- Users praise Ringover for its **efficient and reliable customer support** , enhancing their experience and productivity.
- Users appreciate the **intuitive interface** of Ringover, making it easy and efficient to use daily.

##### Cons

- Users feel that Ringover's service has a **high cost** that may not justify its performance and reliability issues.
- Users find Ringover **expensive** , especially for small businesses, with fluctuating call quality impacting customer interactions.
- Users report experiencing **glitches** during calls, especially after updates, affecting text transcription accuracy.
- Users have noted the lack of **essential features** like CRM integration and improved SMS synchronization in Ringover.
- Users note **integration issues** with Meta and LOXO, wishing for smoother setup and synchronization options.

#### What Are Recent G2 Reviews of Ringover?

**["Seamless Embedded Calling with Ringover—and Truly Responsive Support"](https://www.g2.com/survey_responses/ringover-review-12851244)**

**Rating:** 5.0/5.0 stars

_— Wouter K._

[Read full review](https://www.g2.com/survey_responses/ringover-review-12851244)

**["Ringover: quick start, top Pipedrive integration, and really useful AI"](https://www.g2.com/survey_responses/ringover-review-13109839)**

**Rating:** 4.5/5.0 stars

_— Victoria M._

[Read full review](https://www.g2.com/survey_responses/ringover-review-13109839)

### [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews)

One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid work. Communication and collaboration that cuts through EX to CX across all departments of an organization. Online meeting or web conferencing is a rapidly growing segment of the Internet as more businesses opt to connect with customers and partners remotely. Zoho Meeting is the easiest and most affordable online web conferencing tool to enhance the business collaboration with screen/application sharing, whiteboard sharing, remote control, audio, and video conferencing. It provides single users as well as small and large size organizations, a quick and easy way to host and conduct secure and cost-effective online meetings. Host product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser. Zoho Meeting is typically used in the following scenarios. You can host secure, robust web meetings and share your screen online with your remote audience using any browser or computer operating system. Your remote audience can be from any part of the world and they can be in different locations. Zoho Meeting saves time, travel and money by providing real-time virtual meetings - While face-to-face meetings are still a necessity and irreplaceable in many circumstances; the power of a Zoho Meeting provides the next best thing. Online meeting is also tightly integrated with Zoho CRM, Zoho Projects, Microsoft Teams, Slack, Gmail, and more. Now you can schedule, invite, host meetings and view reports and recording from your Zoho CRM account. You can organize cost-effective sales and marketing meetings with a few simple clicks of your mouse. Demonstrate your products and services to potential clients, connect with your colleagues for discussions and periodic meetings, engage larger audiences and even perform after-sales support. Simplify your sales process with online presentations, conduct web meetings for business strategy and marketing; communicate efficiently and quickly with your customers anywhere, anytime. You can target new prospects or announce new product launches to your existing customer base using Zoho Meeting. Host large virtual events and live stream them on social platform. Webinars and media launches can effectively be managed to save you a bundle in time and money.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,139

#### How Do G2 Users Rate Zoho Meeting?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 9.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.2/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zoho Meeting?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,880 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 80% Small, 14% Medium

#### What Do G2 Reviewers Say About Zoho Meeting?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Zoho Meeting, enjoying its simple setup and intuitive features for all skill levels.
- Users value the **easy setup** of Zoho Meeting, allowing quick access to meetings without any downloads.
- Users appreciate the **cost-effective features** of Zoho Meeting, offering a great combination of tools for productivity.
- Users find Zoho Meeting's **simplicity** enhances their experience, making meetings easy to start and use.
- Users find Zoho Meeting to be **affordable** , offering quality solutions at a budget-friendly price for small teams.

##### Cons

- Users experience **lag and blurry video quality** during calls, affecting their overall satisfaction with Zoho Meeting.
- Users experience **audio issues** in Zoho Meeting, struggling with sound quality and participant connectivity during calls.
- Users find **missing features** in Zoho Meeting, noting limitations in customization and engagement tools compared to competitors.
- Users find a lack of **essential functionality** , such as limited access to recordings and insufficient addon explanations.
- Users experience **poor quality** with lag, blurry video, and audio issues affecting their overall meeting experience.

#### What Are Recent G2 Reviews of Zoho Meeting?

**["Sharing my screen saves me from a lot of back-and-forth"](https://www.g2.com/survey_responses/zoho-meeting-review-13064237)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/survey_responses/zoho-meeting-review-13064237)

**["Zoho Meeting Just Works: Easy Setup, Reliable Webinars, Great Value"](https://www.g2.com/survey_responses/zoho-meeting-review-13071020)**

**Rating:** 5.0/5.0 stars

_— Beyond T._

[Read full review](https://www.g2.com/survey_responses/zoho-meeting-review-13071020)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 10.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** https://www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9 (14,856 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement.
- Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly.
- Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience.
- Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities.
- Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.

##### Cons

- Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience.
- Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality.
- Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing.
- Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service.
- Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

### [Dialaxy](https://www.g2.com/products/dialaxy/reviews)

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

**Average Rating:** 4.5/5.0

**Total Reviews:** 226

#### How Do G2 Users Rate Dialaxy?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialaxy?

- **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc)
- **Year Founded:** 2023
- **HQ Location:** Dover, US
- **Twitter:** @dialaxyapp (21 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/dialaxy (23 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Sales Executive, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Small, 40% Medium

#### What Do G2 Reviewers Say About Dialaxy?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Dialaxy to be **easy to use** , simplifying the process of buying numbers and managing calls efficiently.
- Users rave about the **exceptional customer support** from Dialaxy, making it easy to resolve issues quickly.
- Users praise the **reliability** of Dialaxy, highlighting excellent call quality and seamless communication for managing client interactions.
- Users appreciate the **helpful customer support** of Dialaxy, offering quick resolutions and a user-friendly experience.
- Users value the **excellent call quality** of Dialaxy, enjoying clear and quick connections for communication.

##### Cons

- Users find the **number options limited** to US and Canada, wishing for more international choices.
- Users find the **missing features** in Dialaxy, such as templates and CRM options, a limitation in their experience.
- Users note the **limited features** of Dialaxy, hindering their experience with message notifications and integrations.
- Users dislike the **geographical restrictions** limiting Dialaxy to US and Canadian numbers, complicating access for international users.
- Users find the **complex processes** for obtaining numbers outside the US cumbersome and time-consuming.

#### What Are Recent G2 Reviews of Dialaxy?

**["A tool for Managing Business Spam Calls"](https://www.g2.com/survey_responses/dialaxy-review-13120888)**

**Rating:** 4.0/5.0 stars

_— Meera H._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13120888)

**["A Robust Cloud Solution for Our Global Remote Team"](https://www.g2.com/survey_responses/dialaxy-review-13082601)**

**Rating:** 4.0/5.0 stars

_— Marcus O._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13082601)

### [Avaya IP Office](https://www.g2.com/products/avaya-ip-office/reviews)

Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions. The integrated Avaya Call Reporting functionality allows you to record and document incoming calls comprehensively, creating a valuable archive for compliance, quality assurance, and training purposes. Beyond basic recording, the platform enables detailed call analytics that help you identify trends, measure performance metrics, and optimize your communication strategies. For contact centers and customer service operations, IP Office delivers real-time call center agent dashboards that transform how your team handles customer interactions. These intuitive dashboards provide agents with immediate visibility into call queues, wait times, and routing information, enabling more efficient call handling and improved first-contact resolution rates. Supervisors gain access to real-time monitoring capabilities, allowing them to coach agents and manage workforce productivity effectively. Flexibility for Modern Work Environments In today's dynamic workplace, employee mobility is essential. Avaya IP Office empowers your remote and mobile workforce by delivering the same powerful communication capabilities whether employees work from the office, home, or any location worldwide. This seamless experience ensures that distributed teams maintain productivity and collaboration without compromising on features or functionality. Remote workers gain access to the full suite of IP Office capabilities—including advanced call handling, presence information, unified messaging, and integrated collaboration tools. This consistency eliminates the frustration of limited functionality for remote staff and enables your organization to attract and retain talented employees who increasingly expect flexible work arrangements. Enterprise-Grade Features Beyond the essentials, Avaya IP Office includes comprehensive unified communications capabilities that integrate voice, video, messaging, and presence into a single platform. The solution supports video conferencing, instant messaging, voicemail-to-email transcription, and intelligent call routing that ensures customers and colleagues reach the right person efficiently. The on-premises deployment model gives your organization complete control over your communications infrastructure, data security, and system customization. This approach appeals to enterprises with stringent compliance requirements, data sovereignty concerns, or specific integration needs with existing business systems. Implementation & Support Avaya's global partner network ensures professional implementation, configuration, and ongoing support tailored to your specific requirements. Whether you're a small business with basic needs or a large enterprise requiring sophisticated contact center capabilities, IP Office scales to match your requirements. Next Steps Ready to explore how Avaya IP Office can transform your organization's communications? Our Avaya experts are available to discuss your personalized communication needs and provide a live demonstration of the platform in action. Discover why thousands of organizations worldwide trust IP Office to deliver superior customer experiences and enable productive, engaged employees. Contact an Avaya specialist today to schedule your personalized consultation and see IP Office in action.

**Average Rating:** 4.5/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Avaya IP Office?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Avaya IP Office?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya (36,704 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1494/ (11,775 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 64% Medium, 27% Large

#### What Are Recent G2 Reviews of Avaya IP Office?

**["Anaya IP Office"](https://www.g2.com/survey_responses/avaya-ip-office-review-10794116)**

**Rating:** 4.5/5.0 stars

_— Darshan P._

[Read full review](https://www.g2.com/survey_responses/avaya-ip-office-review-10794116)

**["Avaya IP Office Experience"](https://www.g2.com/survey_responses/avaya-ip-office-review-10298258)**

**Rating:** 5.0/5.0 stars

_— Rajkumar S._

[Read full review](https://www.g2.com/survey_responses/avaya-ip-office-review-10298258)

### [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews)

Intermedia Unite® is a comprehensive business communications solution designed to streamline collaboration, enhance customer engagement, and improve team productivity. By integrating various communication tools into a single platform, Unite eliminates the need for multiple fragmented applications, allowing users to connect seamlessly from any location. This all-in-one platform is particularly beneficial for organizations looking to foster a collaborative work environment while maintaining efficiency in their operations. Targeted at businesses of all sizes, Intermedia Unite® caters to teams that require a reliable and cohesive communication system. Its user-friendly interface and robust features make it suitable for remote workers, in-office teams, and hybrid environments. The platform is particularly advantageous for organizations that rely heavily on real-time communication, such as customer service teams, sales departments, and project management groups. By consolidating business phone services, video conferencing, team chat, and file sharing, Unite enables employees to collaborate effectively without the hassle of switching between different applications. One of the standout features of Intermedia Unite® is its enterprise-grade calling capabilities, which come equipped with over 100 features designed to enhance communication. This includes integrated customer engagement tools that allow businesses to connect with their clients more effectively. Additionally, the platform offers enhanced experiences for Microsoft Teams users, making it a versatile choice for organizations already utilizing Microsoft products. The mobile and desktop applications ensure that users can make calls, hold meetings, and engage with customers from virtually anywhere, all while preserving a consistent business identity. Intermedia Unite® also leverages AI technology to provide transcription, summaries, and insights, which help teams capture important details and follow up on discussions efficiently. This feature not only saves time but also enhances accountability among team members, ensuring that critical information is not overlooked. Furthermore, with a commitment to reliability, Intermedia Unite® boasts an impressive 99.999% uptime and is backed by J.D. Power-certified support, ensuring that users can depend on the platform for their communication needs. Overall, Intermedia Unite® stands out in the crowded communications landscape by offering a unified solution that enhances productivity and fosters collaboration. Its combination of advanced features, user-friendly design, and reliable performance makes it a valuable tool for any organization looking to improve its communication strategies and customer engagement efforts.

**Average Rating:** 4.5/5.0

**Total Reviews:** 501

#### How Do G2 Users Rate Intermedia Unite?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Intermedia Unite?

- **Seller:** [Intermedia](https://www.g2.com/sellers/intermedia)
- **Company Website:** https://www.intermedia.com/
- **Year Founded:** 1993
- **HQ Location:** Sunnyvale, California
- **Twitter:** @intermedia\_net (4,556 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8903/ (1,395 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 67% Small, 21% Medium

#### What Do G2 Reviewers Say About Intermedia Unite?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **quick and effective customer support** from Intermedia Unite, enhancing their overall experience and reliability.
- Users appreciate the **ease of use** of Intermedia Unite, finding it user-friendly and effective for communication needs.
- Users value the **knowledgeable and responsive customer support** of Intermedia Unite, enhancing their onboarding and technical issue resolution experience.
- Users appreciate the **intuitive design** of Intermedia Unite, making communication seamless and user-friendly for all ages.
- Users value the **reliability** of Intermedia Unite, appreciating consistent performance and excellent support throughout their experience.

##### Cons

- Users face **internet dependency issues** with Intermedia Unite, leading to dropped calls during network challenges.
- Users often face **administrative complexities** in Intermedia Unite, leading to frequent calls for support and concerns over consistency.
- Users report **admin control issues** with Intermedia Unite, leading to complexities that frustrate new administrators.
- Users experience frequent **connection issues** with Intermedia Unite, leading to dropped calls and frustration during use.
- Users often face **poor customer service** , experiencing frustrating transfers and unresolved issues despite polite support staff.

#### What Are Recent G2 Reviews of Intermedia Unite?

**["Automated Scammer Blocker with Reliable Support"](https://www.g2.com/survey_responses/intermedia-unite-review-8999266)**

**Rating:** 5.0/5.0 stars

_— Robert L._

[Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-8999266)

**["Clean, Easy, and Perfect for Simple Setup"](https://www.g2.com/survey_responses/intermedia-unite-review-12603745)**

**Rating:** 5.0/5.0 stars

_— Bruce H._

[Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-12603745)

### [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews)

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...

**Average Rating:** 4.8/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Yeastar P-Series PBX System?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Yeastar P-Series PBX System?

- **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd)
- **Year Founded:** 2006
- **HQ Location:** Xiamen, China
- **Twitter:** @Yeastar (2,504 Twitter followers)
- **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (211 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 75% Small, 21% Medium

#### What Do G2 Reviewers Say About Yeastar P-Series PBX System?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Yeastar P-Series PBX System easy to use** , enjoying its responsive nature and excellent customer support.
- Users value the **extensive and advanced features** of Yeastar P-Series PBX, ensuring comprehensive communication solutions.
- Users appreciate the **wide integration options** of the Yeastar P-Series PBX System, enhancing their telephony experience.
- Users praise the **excellent customer support** of Yeastar P-Series, highlighting its responsiveness and professionalism.
- Users highlight the **easy setup** of Yeastar P-Series PBX, enabling quick installation and seamless global use.

##### Cons

- Users criticize the **missing functionality** in Yeastar P-Series PBX, particularly in video conferencing and integration features.
- Users are disappointed by the **missing features** of Yeastar P-Series, limiting communication and functionality significantly.
- Users find the **high licensing and subscription costs** of Yeastar P-Series PBX System to be a significant drawback.
- Users find the **limited features** of Yeastar P-Series PBX System hinder productivity and communication efficiency.
- Users note the **high cost** associated with the Yeastar P-Series PBX System, burdening those with budget constraints.

#### What Are Recent G2 Reviews of Yeastar P-Series PBX System?

**["Flexible Call Switching and User-Friendly Web Interface"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)**

**Rating:** 4.5/5.0 stars

_— Girish S._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)

**["A powerful PBX system that constantly brings new functions with it"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)**

**Rating:** 5.0/5.0 stars

_— Markus E._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)

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[Browse UCaaS Platforms Themes](/categories/ucaas-platforms/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 3, 2024

UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella.

UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium.

While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel.

To qualify for inclusion in the UCaaS category, a product must:

- Be a cloud-based collaboration and communication platform
- Supply VoIP, video conferencing, business messaging, and file sharing
- Provide cross-channel functionality
- Offer additional collaboration and communication tools natively
- Be flexible enough to incorporate new communication channels as they are developed

Top Tools at a Glance

| 

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AI-powered meeting collaboration with unified workspace

 | 

User Review

"Reliable All-in-One Collaboration with Excellent Audio/Video and Time-Saving AI Features"

 |
| 

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Hybrid meetings with AI-powered inclusivity features

 | 

User Review

"Dependable All-in-One Collaboration with Webex Suite"

 |
| 

 | 

Remote-first call routing with mobility

 | 

User Review

"Nextiva’s Anywhere Access Makes Taking Calls Easy"

 |
| 

 | 

AI call summaries for distributed teams

 | 

User Review

"Seamless Communication, Unifies Our Workflow"

 |
| 

 | 

CRM-integrated call analytics and location-based routing

 | 

User Review

"Seamless Setup with Powerful Features, Minor Device Switching Hiccups"

 |
| 

 | 

Mobile-first calling with Teams integration

 | 

User Review

"Feature-Rich Phone System with Great Ring Groups & Analytics"

 |
| 

 | 

CRM-integrated calling with automatic conversation logging

 | 

User Review

"Seamless Embedded Calling with Ringover—and Truly Responsive Support"

 |
| 

 | 

Zoho-integrated webinars with embedded registration tracking

 | 

User Review

"Sharing my screen saves me from a lot of back-and-forth"

 |

* * *

Show More

* * *

## How Do You Choose the Right UCaaS Platforms?

### What You Should Know About UCaaS Platforms

### What are UCaaS Platforms?

UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it.

Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies.

**What Does UCaaS Stand For?**

UCaaS stands for unified communications as a service.

#### What Types of UCaaS Platforms Exist?

There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users).

**Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams.

**External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information.

**Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly.

**Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** **

### What are the Common Features of UCaaS Platforms?

A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive.

**Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration.

**VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices.

**Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others.

**Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience.

**File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems.

**Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows.

**Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system.

[**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP.

**Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files.

Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility)

### What are the Benefits of UCaaS Platforms?

Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits.

**Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well.

**Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it.

**Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations.

### Who Uses UCaaS Platforms?

The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions.

#### Software Related to UCaaS Platforms

Related solutions that can be used together with UCaaS platforms include:

[Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently.

**Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories.

### Challenges with UCaaS Platforms 

**Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period. 

**Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features. 

### How to Buy UCaaS Platforms

#### Requirements Gathering (RFI/RFP) for UCaaS Platforms

Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business.

The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are:

**Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs.

**Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded.

#### Compare UCaaS Products

**Create a long list**

The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection.

**Create a short list**

Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list. 

**Conduct demos**

Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed.

#### Selection of UCaaS Platforms

**Choose a selection team**

UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs. 

**Negotiation**

Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase. 

**Final decision**

Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.