2Checkout Reviews & Product Details

I like the fact that they offer payment processing solutions to a wide range of countries and territories. Review collected by and hosted on G2.com.

I dislike their shady business practices that simply enables them to hold merchants money for a longer amount of time in the name of risk management. With 2checkout rest assured you are not in charge of your account, someone else is. Their so called Risk team might put your account on hold on any Estimated pay date.

Although they will advertise their processing fee is (3.5% + 0.30 Euro)2sell, (4.5% + 0.40 Euro)2subscribe, (6.5% +0.50)2monetize but they will actually retain a significant portion of original transaction in the name of refund. Which they will release after 3 months. If that doesn't match minimum withdrawal limit they won't bother to merge it with future transactions.

Although they will advertise that there is no fees associated with refunds on Merchant support FAQs section of their website, you will notice a big negative balance after requesting refund for your customer from merchant dashboard. Their support / risk / financial team colleagues will consider that negative balance as your debt. Review collected by and hosted on G2.com.

2Checkout Customer Service makes me feel Secured and Valued! This business is way far better than the others because of their outstanding Customer Service. I signed up on their website, the automatically connected me with an operator who had my laundry pickup coordinated. Had my laundry fresh and clean to building with ease. A great service for those that want to ditch the long lines at laundromats. Try it! Great results, ty Spin city! You've got yourself a repeat customer Review collected by and hosted on G2.com.

Nothing! Because the business is perfect for me. Why I will send a complaint if the company is able to provide the resolution in a timely manner and the team was able to provide me details how to avoid this problem to happen in the future. Laundry has sweet and fresh scent. Thank you for making sure the whites are separated from the rest. Almost 1 month worth of laundry and no complaints from your staff. Thank you for the free pick up and delivery. Happy customer here. ⭐️⭐️⭐️⭐️ Review collected by and hosted on G2.com.

They operate in south american countries like Argentina, where other gateways do not give any support. They promptly reply to me inquiries and they always helped me in any problems I've had.

They accept payment methods that are also available in Argentina such as Payoneer and Paypal as deposit methods. They are also very kind and quick to help, be it a technical issue or an accounting issue. All in all they are a well balanced company and the fact that they are the few (if not the only one) that allows you to operate from Argentina and still allow you to operate internationally is one big plus. You cannot do that with local payment gateways like Rapipago or MercadoPago. Review collected by and hosted on G2.com.

I can't say I have anything negative to report. They always provided help when I needed it and they never let me down. If I had to name one: they need to improve the information provided on the backend as it's confusing for small companies. They should allow for setups between small and big companies in order to make the information more easy to read. Review collected by and hosted on G2.com.

It is a reliable platform based on monetization for companies in general, because it ensures that these monetary processes are carried out successfully in its entirety, it is used by multiple companies and their customers to make payments for any purchase or any term of service offered, without excluding that some of the fantastic features it acquires, is that its security to identify and solve errors and attacks against fraud, are unique and great, because this programming system is impeccable, having a very low margin of failure. Review collected by and hosted on G2.com.

One of the disadvantages that are quite frustrating, in relation to the financial processes of this application, is that the verification of payment and the confirmation of the purchase take a long period of time, being something uncomfortable and annoying, for the new users that use this software to carry out their economic operations, as much of emitting transfers as the receiving ones, acquiring a margin of high negative commentaries, by this nonconformist situation. Review collected by and hosted on G2.com.

The platform is mature and reliable. They always pay on time. Ordering form works well and looks good. Fraud screening works pretty well. Takes care of all taxes. Review collected by and hosted on G2.com.

They never make suggested improvements, no matter how reasonable or simple. They are expensive. Their processing fee is on the amount that includes taxes/VAT, making them more expensive than they advertise. They take advantage of you on currency exchange. The chargeback fee is $45, which is surely the highest in the industry. They tell you to process direct debit orders before the money has even arrived, making fraud trivially easy. The inline shopping cart does not support all payment methods, making it unusable. There is no way to display the product price in the user's local currency, as detected from their IP address. Can't use them for subscriptions because when the customer renews, they don't report the original order reference number, making it impossible to connect the customer to their existing account. Review collected by and hosted on G2.com.

In my part of the World finding an effective eCommerce Payment gateway was a real headache for me & the search took years and the convenience I've gotten from 2Checkout has been priceless for my budding business. I feel my business is in safe hands and look forward to a fruitful relationship with the Service provider. Review collected by and hosted on G2.com.

The rigorous application process is lengthy and frustrating. Building a successful business online is very difficult and the last thing you want to feel as an Entrepreneur is to be subjected to scrutiny that makes you feel like you're a criminal when you just want to do business the right way. They need to make it more fluid and customer centred. Review collected by and hosted on G2.com.

It works great for taking payment with credits cards from Costa Rica or international clients. Review collected by and hosted on G2.com.

The activation process took too long if they could speed up the process that would be great, the interface to change currency could be better. Review collected by and hosted on G2.com.

2 checkout It is a very versatile e-commerce platform, especially it is worldwide, this makes it one step further than payonner or PayPal. Review collected by and hosted on G2.com.

Like everything good, it always has a heel of Achilles and this is that the monthly freight and per transaction is very high, this makes the product more expensive and discourages. Buyer as well as seller to implement in your e-commerce. Review collected by and hosted on G2.com.

I need to sell digital goods and I was looking for a payment provider which could meet my requirements. Finally, I have chosen 2Checkout and work with them for more than 5 years.

After launching a new dashboard, the company made what is required according to modern tendencies: intuitive UI. Beginners can even sell products without ecommerce solution. But as for me, what is really important is reliable and quick support and integration with PayPal which is a must-have since my clients ofter use this payment method.

I am glad to use this nice payment platform. Review collected by and hosted on G2.com.

There is no log file to see the status of each transaction. It could be nice to get such option which can help with debugging (it is suitable for developers who work on the integration). Review collected by and hosted on G2.com.

I set up my company with 2checkout in May, I used only paypal before but some of my customers had asked to pay by cards, I wish I had never done this. They now have over €3,000 of my money and will not communicate with me as to how I can get it. Every e-mail I send I'm told it's being referred to the risk team and I hear nothing from the risk team. If I had not signed up to the 2checkout service all this money would have gone through paypal and I would have had direct access to it. You have been holding my money so long that even though postage is taking a really long-time customers have received their orders. But it's mostly the total lack of communication, I can't pay my staff at month end and I can't tell them when it will be because your company does not think communication is important. You are effectively my bank and you are behaving like some bloody fraudsters; I'm getting concerned that I will never get the money myself and my staff have worked really hard to earn. I'm discussed and I'm having my IT people remove the possibility to use 2checkout until someone can reassure me that you are not a bunch of crooks who have just taken my money. I've been e-mailing for 3 weeks with one small response asking for tracking, I’ve offered what I can but NOTHING, NOTHING, NOTHING back, I'm so frustrated I'm now writing to your CEO on LinkedIn to try and get some resolution, I'm e-mailing every hour. I need to be paid so my staff can be paid. Review collected by and hosted on G2.com.

They have my money are are completely refusing to communicate with me as to how I get my money Review collected by and hosted on G2.com.

It was easy to sign up back in the day. Now there are much easier options like Square and Stripe. Review collected by and hosted on G2.com.

It has become such a pain to deal with 2Checkout. Constant issues and terrible support. Review collected by and hosted on G2.com.

Its very easy to install in your website - ecommerce with Ecwid or Woocommerce, and also you can send the money to many countries. Review collected by and hosted on G2.com.

The prices of the banks transfers could be high for small bussiness. Review collected by and hosted on G2.com.

I like the user interface. On both the management and user side, the interface is simple and well-designed. The default checkout design is simple for most customers to navigate. I think the pricing is good and competitive with most of the primary payment solutions available these days. I like being able to add multiple items at once and have much of the product formatting already set upon import. Review collected by and hosted on G2.com.

It is sometimes hard to set custom configurations with 2Checkout. It works well for quick integrations, but may require more expert assistance for advanced integrations. Review collected by and hosted on G2.com.

Multi-currency support (of up to 87 currencies)

easy integration with all major eCommerce platforms Review collected by and hosted on G2.com.

2Checkout will withhold 5% of your transactions for 90 days, on a rolling basis. Review collected by and hosted on G2.com.

Everything was set up for online business however it was one of the most difficult and stressful times for not being able to link the website to a payment gateway until i finally found 2checkout.

it is one of the most professional companies to work with. Their online chat support , educative blog and webinars and extremely valuable and i wouldn't hesitate to recommend their services anywhere. You are great and i love you guys! Review collected by and hosted on G2.com.

I wish they have a program to promote companies dealing with them on all levels. something like advertising or SEO. i wish the minimum transfer would be less than 300 USD. (just saying!) Review collected by and hosted on G2.com.

No matter i want to sell products, services and even subscriptions. 2checkout is always helpful and provide great platform to receive payments internationally. The support staff of 2checkout is always helpful and provide you best solution as well. My clients are always happy to pay me through 2checkout as they also feel secure with peace of mind. 2checkout help me to receive payments by credit/debit cards as well with paypal. I just can say i am highly satisfied with this awesome service. Another powerful thing about 2checkout is their API documentation which makes it really easy to sell through your website securely. Its easy to generate payment links and send invoices to clients. As well integrate 2checkout platform on website to run an e-commerce website. Payment clearance takes couple of hours once its in your account you can receive within a week. Thanks 2checkout for awesome service keep it up! Review collected by and hosted on G2.com.

They hold part of my money for 90 days, which isn't good but they pay every week on Thursday which is good thing. Review collected by and hosted on G2.com.

It accepts all the available credit cards and PayPal. Thus a company will not lose a customer. One more thing is no hidden charge. Review collected by and hosted on G2.com.

It takes approximately 7 days to get approved and received payments. Review collected by and hosted on G2.com.

2checkout has allowed my business to grow internationally, by making it possible for my clients to pay for my services from anywhere in the world. It also gives me security in each payment, it gives me confidence and I dedicate myself to what my business is, I do not worry about keeping number of cards and all that that entails.

And all of the above at minimum cost. Relatively satisfied with 2checkout Review collected by and hosted on G2.com.

I really don't see much to improve, maybe a little faster response when using email support Review collected by and hosted on G2.com.

The best feature of using 2Checkout as our trusted payment processor is that our customers can pay in their local currency with multiple payment options. The backend interface provides detailed reporting with graphs about transactions. Their support team is professional and always willing to help. Review collected by and hosted on G2.com.

All perfect for now! We have no complains. Review collected by and hosted on G2.com.

As long as your account is active (if you are lucky), you can enjoy their services. The nightmare begins when you face a trouble and requires support. Review collected by and hosted on G2.com.

They do not provide any customer support especially for merchants. Due to some policy conflicts our merchant account got locked by 2co team. As per the T&C, we were requested to wait for a period of 6 months and they withheld all the pending funds in our account.

After the waiting period, we contacted the 2co support team to initiate the fund transfer which had been pending on hold for more than 6 months. The support team confirmed and assured that the fund transfer request had been initiated and that all the funds would be credited to our bank account by the end of the month. That was the last response we received from them in our support ticket.

At the end of the month, after we received no funds in our account, we contacted the support team again to follow up on our request. THEY IGNORED ALL OUR MESSAGES AFTER THAT (emails, calls, even messages in support ticket). If there was a delay due to some technical error, the least thing a customer could expect is a prior notice or at least a response back from the team after numerous attempts of contact.

The act of utter negligence towards their customers is totally unprofessional. We even tried to contact them through another support ticket using a second account of our team member and provided the original support ticket as a reference. The only response we received from them was that they escalated the situation to the concerned department. After that their "concerned department" took no concern whatsoever to resolve our issue or even bothered to respond back.

Finally, we ended up losing all our money and wasted all our time (6 months on hold period + 2 months on customer support) in sheer frustration while waiting for their team to respond. TOTALLY NOT WORTH IT.

Reference Ticket Numbers:

1) Original ticket #3753812

2) Follow up ticket #3848137 Review collected by and hosted on G2.com.

There is nothing to like about 2Checkout, that competitors wouldn't have Review collected by and hosted on G2.com.

Lack of customer support - No phone number available - Awful customer service - Horrific platform - Sloppy 2 Factor Authentification Review collected by and hosted on G2.com.