They do not provide any customer support especially for merchants. Due to some policy conflicts our merchant account got locked by 2co team. As per the T&C, we were requested to wait for a period of 6 months and they withheld all the pending funds in our account.
After the waiting period, we contacted the 2co support team to initiate the fund transfer which had been pending on hold for more than 6 months. The support team confirmed and assured that the fund transfer request had been initiated and that all the funds would be credited to our bank account by the end of the month. That was the last response we received from them in our support ticket.
At the end of the month, after we received no funds in our account, we contacted the support team again to follow up on our request. THEY IGNORED ALL OUR MESSAGES AFTER THAT (emails, calls, even messages in support ticket). If there was a delay due to some technical error, the least thing a customer could expect is a prior notice or at least a response back from the team after numerous attempts of contact.
The act of utter negligence towards their customers is totally unprofessional. We even tried to contact them through another support ticket using a second account of our team member and provided the original support ticket as a reference. The only response we received from them was that they escalated the situation to the concerned department. After that their "concerned department" took no concern whatsoever to resolve our issue or even bothered to respond back.
Finally, we ended up losing all our money and wasted all our time (6 months on hold period + 2 months on customer support) in sheer frustration while waiting for their team to respond. TOTALLY NOT WORTH IT.
Reference Ticket Numbers:
1) Original ticket #3753812
2) Follow up ticket #3848137 Review collected by and hosted on G2.com.