Rommel A.
RA
Rommel A.
Business Development Manager
Small-Business (50 or fewer emp.)
"2checkout is a great gateway"
5/5
What do you like best about 2Checkout Monetization Platform?

Everything was set up for online business however it was one of the most difficult and stressful times for not being able to link the website to a payment gateway until i finally found 2checkout.

it is one of the most professional companies to work with. Their online chat support , educative blog and webinars and extremely valuable and i wouldn't hesitate to recommend their services anywhere. You are great and i love you guys! Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

I wish they have a program to promote companies dealing with them on all levels. something like advertising or SEO. i wish the minimum transfer would be less than 300 USD. (just saying!) Review collected by and hosted on G2.com.

Ateeq R.
AR
Ateeq R.
Customer Success Manager
Computer Software
Small-Business (50 or fewer emp.)
"Have given me power to do things i couldn't imagine without 2checkout"
4.5/5
What do you like best about 2Checkout Monetization Platform?

No matter i want to sell products, services and even subscriptions. 2checkout is always helpful and provide great platform to receive payments internationally. The support staff of 2checkout is always helpful and provide you best solution as well. My clients are always happy to pay me through 2checkout as they also feel secure with peace of mind. 2checkout help me to receive payments by credit/debit cards as well with paypal. I just can say i am highly satisfied with this awesome service. Another powerful thing about 2checkout is their API documentation which makes it really easy to sell through your website securely. Its easy to generate payment links and send invoices to clients. As well integrate 2checkout platform on website to run an e-commerce website. Payment clearance takes couple of hours once its in your account you can receive within a week. Thanks 2checkout for awesome service keep it up! Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

They hold part of my money for 90 days, which isn't good but they pay every week on Thursday which is good thing. Review collected by and hosted on G2.com.

Md Golam A.
MA
Md Golam A.
Principal Officer (Business- Lease/Loan)
Small-Business (50 or fewer emp.)
"The best online based payment processing service provider"
4.5/5
What do you like best about 2Checkout Monetization Platform?

It accepts all the available credit cards and PayPal. Thus a company will not lose a customer. One more thing is no hidden charge. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

It takes approximately 7 days to get approved and received payments. Review collected by and hosted on G2.com.

CC
Carlos C.
Manager
Small-Business (50 or fewer emp.)
"Excellent service, good customer service"
5/5
What do you like best about 2Checkout Monetization Platform?

2checkout has allowed my business to grow internationally, by making it possible for my clients to pay for my services from anywhere in the world. It also gives me security in each payment, it gives me confidence and I dedicate myself to what my business is, I do not worry about keeping number of cards and all that that entails.

And all of the above at minimum cost. Relatively satisfied with 2checkout Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

I really don't see much to improve, maybe a little faster response when using email support Review collected by and hosted on G2.com.

Zahid I.
ZI
Zahid I.
CEO - MZ Creative Studio
Information Technology and Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Excellent Service Provider & Professional Support Team"
5/5
What do you like best about 2Checkout Monetization Platform?

The best feature of using 2Checkout as our trusted payment processor is that our customers can pay in their local currency with multiple payment options. The backend interface provides detailed reporting with graphs about transactions. Their support team is professional and always willing to help. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

All perfect for now! We have no complains. Review collected by and hosted on G2.com.

RT
Rami T.
Rami Talalweh
Small-Business (50 or fewer emp.)
"Scamming small businesses with their money and horrible customer support"
0/5
What do you like best about 2Checkout Monetization Platform?

As long as your account is active (if you are lucky), you can enjoy their services. The nightmare begins when you face a trouble and requires support. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

They do not provide any customer support especially for merchants. Due to some policy conflicts our merchant account got locked by 2co team. As per the T&C, we were requested to wait for a period of 6 months and they withheld all the pending funds in our account.

After the waiting period, we contacted the 2co support team to initiate the fund transfer which had been pending on hold for more than 6 months. The support team confirmed and assured that the fund transfer request had been initiated and that all the funds would be credited to our bank account by the end of the month. That was the last response we received from them in our support ticket.

At the end of the month, after we received no funds in our account, we contacted the support team again to follow up on our request. THEY IGNORED ALL OUR MESSAGES AFTER THAT (emails, calls, even messages in support ticket). If there was a delay due to some technical error, the least thing a customer could expect is a prior notice or at least a response back from the team after numerous attempts of contact.

The act of utter negligence towards their customers is totally unprofessional. We even tried to contact them through another support ticket using a second account of our team member and provided the original support ticket as a reference. The only response we received from them was that they escalated the situation to the concerned department. After that their "concerned department" took no concern whatsoever to resolve our issue or even bothered to respond back.

Finally, we ended up losing all our money and wasted all our time (6 months on hold period + 2 months on customer support) in sheer frustration while waiting for their team to respond. TOTALLY NOT WORTH IT.

Reference Ticket Numbers:

1) Original ticket #3753812

2) Follow up ticket #3848137 Review collected by and hosted on G2.com.

Response from Roxana Gaina of 2Checkout Monetization...

Hello, Rami! Thanks for your honest feedback. We appreciate you taking the time to review our platform and services, and we apologize for the inconvenience you have experienced.

Kindly note that according to our company policy, after the account is closed, the remaining funds are released after 180 days in order to cover any potential refunds or chargebacks opened by the customers afterward. If the necessary payout documents were not provided in this timeframe, this could have lead to a delay in the final payout.

We have verified your request and can confirm that our Financial team had the funds transferred to your account on October 25th, 2019.

We recommend to always contact our financial team at pay@2checkout.com if you have any financial inquiries or if the funds did not reach your Payoneer account. We do not have a phone line for the Merchant Support or Financial department.

Thank you for your understanding and let us know if we could assist you further!

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"2Checkout has scam-like practices"
0/5
What do you like best about 2Checkout Monetization Platform?

There is nothing to like about 2Checkout, that competitors wouldn't have Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Lack of customer support - No phone number available - Awful customer service - Horrific platform - Sloppy 2 Factor Authentification Review collected by and hosted on G2.com.

Response from Roxana Gaina of 2Checkout Monetization...

Hello! Thanks for your honest feedback. We appreciate you taking the time to review our platform and services, and we apologize for any inconvenience you may have experienced. We can assure you that we are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations.

We would like to help solve your problem, so for further information, please feel free to reach out directly at service@2checkout.com. Looking forward to hearing from you!

Mohsin B.
MB
Mohsin B.
Project Manager
Small-Business (50 or fewer emp.)
"Best Merchant Solution & professional team"
5/5
What do you like best about 2Checkout Monetization Platform?

2 checkout can accept payment from almost every part of the world, Good payout system, best and trained customer support. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Everything is good, but I would like to give one suggestion if they can implement manual credit card processing, Everything is perfect, marketing, website API integration, everything is perfect. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"It's a hihgly optimized and easy to use e-commerce platform"
5/5
What do you like best about 2Checkout Monetization Platform?

I like the low commission rates, plenty of charging functionalities, and naturally, the Affiliate system is great Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

nothing at all, I am quite satisfied with 2checkout/Avangate Review collected by and hosted on G2.com.

VL
Victor L.
Web Designer
Small-Business (50 or fewer emp.)
"A flexible payment solution for small and large implementations"
4/5
What do you like best about 2Checkout Monetization Platform?

2Checkout goes beyond the simple task of payment processing and provides us with the ability to obtain advanced transaction reporting and execute complex integrations. It is great for both straightforward payment processing with standard website payment buttons or connecting to shopping carts for custom programming jobs. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Working with 2Checkout has generally been a positive experience, but the pricing is higher than many other similar solutions. We do get more in terms of features and overall platform quality, but for simpler payment processing needs, we don't always need the complete package that 2Checkout offers. Review collected by and hosted on G2.com.