Roselyne F.
RF
Roselyne F.
Sr Affiliate Manager
Internet
Small-Business (50 or fewer emp.)
"Great payment gateway for international transactions"
4/5
What do you like best about 2Checkout Monetization Platform?

2Checkout supports a large variety of currencies which is very important to us as we have international customers. 2Checkout offers optimization tools, customization of shopping carts, email notifications. Also, 2Checkout makes me feel that there are persons behind the company. Additionally, they work with us to see how we can improve our sales with solutions such as cart abandonment improvement, CRO (conversion rate optimization). Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Nothing to dislike, really, but there is always room for improvement. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Worst payment gateway after verifone acquired"
0/5
What do you like best about 2Checkout Monetization Platform?

Earlier it is best but now it is bad. I dont suggest to signup this Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

its changed all the rules. It is enforced to use PayPal to make the payment. no card option or some ase it is not showing any payment option also. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hello there! Thank you for addressing your concerns.

First, we'd like to apologize for any inconvenience that this change might have caused to your business.

We value our partnership and have been actively working to reactivate payment processing for Mastercard and grow the number of payment methods that you can offer to your clients.

Therefore, we added the processing of credit card payments via PayPal to offer your customers a seamless payment experience and the option to pay via Visa/Mastercard and via American Express and Diners.

We remain available at supportplus@2checkout.com for more information. Thank you!

IK
Ioana K.
e
Enterprise (> 1000 emp.)
"Awesome to work with"
5/5
What do you like best about 2Checkout Monetization Platform?

There are many perks and privileges to working with 2Co, but I think the most important features are platform stability, reliable, the fact that it is very user-friendly and intuitive. You also get great support, and communication is a breeze!

What's improved in the last year? Well, the support is even faster and helpful! Who would have imagined it's possible! Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

I am not sure that there is something I dislike now, because complaint was taken care of and fixed. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"I trust them with my money."
4.5/5
What do you like best about 2Checkout Monetization Platform?

They pay on time.

They do not rip me off on fees.

Excellent uptime.

Good payment options.

They deal with taxes properly.

They respond promptly to my support questions.

You get an actual human supporting you if you when you need it. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Cart experience is looking a bit old.

I have been using them since the old Avangate days before it was 2checout, and it all feels dated now.

No app to keep tabs on things while I am out of the office. Not cool via browser, on mobile.

All seems a bit dated and convoluted, but the others I have looked at are no better. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hello there!

Thanks a lot for your review! We are happy you are enjoying our platform and services and we are grateful you took the time to give us feedback.

For us to be able to improve your cart experience, we need further information regarding the cart you are referring to. Could you please provide us with more details at supportplus@2checkout.com so we can further look into this?

Looking forward to hearing from you! Thank you!

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great to work with"
4/5
What do you like best about 2Checkout Monetization Platform?

I have been working with 2Checkout for more than ten years. What I like most about it is that they are continuously making improvements: both for the platform and customer service. I love how helpful and reliable our customer success manager is! Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Sometimes it takes a bit more time than expected to resolve technical cases. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hello!

Thank you a lot for your review! We are happy to hear that you are having a positive experience with our platform and services.

Regarding your concern, please know that our Technical Support team works 24/7 to provide fast assistance to the merchants regardless of their location. However, our Development and Engineering teams do not work on a 24/7 schedule and this may cause delays if a platform defect generates the issue.

However, we are always doing our best to solve all the issues promptly.

We wish you the best of luck with your business, and we'll continue doing our best to help you grow it.

Irina S.
IS
Irina S.
Lead Marketing Manager
Computer Software
Mid-Market (51-1000 emp.)
"Reliable long-term partnership"
4/5
What do you like best about 2Checkout Monetization Platform?

Our company has been using 2Checkout, formerly Avangate, as the main e-commerce platform provider since 2007. Avangate excelled its competitors in flexibility, functionality and rates. Unsurprisingly, 2Checkout keeps providing services up to the high standards set by Avangate. The key features are optimization tools, a great variety of local payment methods, optimized shopping cart templates, tax and affiliate management, rich reporting. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Although the staff is ready to help and open for discussion, in some cases, there is a certain amount of red tape to overcome. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hi Irina!

Thank you a lot for your review! We are happy you are enjoying our platform and services and we are grateful you took the time to give us feedback. It is highly appreciated in our efforts to improve our services.

Mahfuz N.
MN
Mahfuz N.
CEO
Small-Business (50 or fewer emp.)
"Shady Business Practices"
0/5
What do you like best about 2Checkout Monetization Platform?

I like the fact that they offer payment processing solutions to a wide range of countries and territories. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

I dislike their shady business practices that simply enables them to hold merchants money for a longer amount of time in the name of risk management. With 2checkout rest assured you are not in charge of your account, someone else is. Their so called Risk team might put your account on hold on any Estimated pay date.

Although they will advertise their processing fee is (3.5% + 0.30 Euro)2sell, (4.5% + 0.40 Euro)2subscribe, (6.5% +0.50)2monetize but they will actually retain a significant portion of original transaction in the name of refund. Which they will release after 3 months. If that doesn't match minimum withdrawal limit they won't bother to merge it with future transactions.

Although they will advertise that there is no fees associated with refunds on Merchant support FAQs section of their website, you will notice a big negative balance after requesting refund for your customer from merchant dashboard. Their support / risk / financial team colleagues will consider that negative balance as your debt. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hello Mahfuz! Thank you for your honest feedback. We appreciate you taking the time to review our platform and services, and we apologize for any inconvenience you may have experienced.

Please note that deposit rates are set in proportion to the level of risk of each merchant. While risk can never be entirely eliminated, it can be managed. Merchants who take an active role in preventing fraudulent claims often receive a lower deposit rate as a result.

Managing risk can be inherently more difficult in some industries. For example, intangible goods are much riskier than tangible goods from a fraud perspective, simply due to their nature. It is much easier to prove that a tangible good was shipped to a customer than to prove that a service was provided or an intangible good was delivered. This is why merchants who provide intangible goods receive more fraudulent claims.

The deposits retained are released after 90 days from the date they were retained and are included in the payout amount. However, the payout is only released if the minimum transfer limit set on the account has been reached. If you need more information regarding payouts, please refer to this article: https://knowledgecenter.2checkout.com/Onboarding/Payouts

While there are no charges associated with refunding an order, the order processing commissions already received by 2Checkout will not be returned. This means that if you have only one order on your account and it is refunded, we will return the entire amount that the customer has paid. However, the processing fees will become a negative balance on your account, as there are no other transactions on the account to cover those fees.

The difference in the negative balance is generated by the fact that a deposit is retained from the total sales in the reporting period. But since the full amount of the sales was refunded, the deposit could no longer be retained. Paying the negative balance will cover the processing fees and the deposit retained, however, the deposit will be returned after 90 days from the date it was retained.

Thank you for your understanding and let us know if we could assist you further! You can reach out to us directly at supportplus@2checkout.com.

Lama J.
LJ
Lama J.
Administrative Assistant
Small-Business (50 or fewer emp.)
"A long lasting relationship lol"
4/5
What do you like best about 2Checkout Monetization Platform?

I really like the customer service those guys offer; fast, reliable, and really helpful.

They do go an extra mile for you to get things done in the easiest way possible. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Since April 2021, they stopped processing MasterCard payments which is a big done side when accepting payments online. Businesses might lose sales even if they state that other payment methods are accepted. Once a customer receives a "failed attempt", he/she would lose interest quickly and just drop the purchase. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hello Lama!

Thank you very much for your feedback! We're happy that you're enjoying our platform and services.

Regarding the Mastercard issue, we sincerely apologize for the inconvenience this may cause. We realize how critical this is and we are actively working to resolve the situation as soon as possible.

We will keep you informed of important updates. Should you have further questions or concerns, feel free to contact us at supportplus@2checkout.com. Thank you!

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"It is a friendly user platform."
4.5/5
What do you like best about 2Checkout Monetization Platform?

- management of orders and products

- the platform is dynamic

- the possibility of concurrent editing Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

I do not know what to mention here as there is nothing to dislike. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hello!

Thank you so much for taking the time to leave us feedback. We are happy you are enjoying our platform and that it simplifies the eCommerce process for you.

Good luck with your online business! We'll do our best to assist you in this growth journey.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Verifone Review"
3.5/5
What do you like best about 2Checkout Monetization Platform?

Ease and accessibility of the UI. The ability to change product data in real-time. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

The customer service is not easy to get phone support or real-time fixes in California (or the USA) since most, if not all, of the customer service for Verifone is based in Europe, this is frustrating when you have a customer issue and you have to tell the customer to hold on until you can get an answer to a question(s) or fix an issue. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization...

Hello!

We really appreciate you taking the time to leave us feedback! Our customers' opinions are very important to us and it's actually what drives us to come up with improved products and services.

Regarding your concern, please know that while our Technical Support team does not currently provide phone support, they work 24/7 to provide fast assistance to the merchants regardless of where they are based. Additionally, the Shopper Support team also works on a 24/7 schedule and has phone support for your customers.

Our Development and Engineering teams do not work on a 24/7 schedule and this may cause delays if a platform defect generates the issue. However, we are always doing our best to solve all the issues in a timely manner.

Good luck with your subscription business!