2Checkout's distributed payment processing dropped our decline rates, and their subscription service is great!

But the best thing about using 2Checkout's Merchant-on-Record service is not having to care about taxes for international sales. Takes a huge load off our backs. Review collected by and hosted on G2.com.

There can be times with every enterprise business system where you are forced to work around issues, like features that you would have liked to see. But that's to be expected with any similar software. Review collected by and hosted on G2.com.

i like that they are available in my region Review collected by and hosted on G2.com.

I dislike the fact that I haven't receive any customer support for my issue. everytime i try to submit my application it says product description url invalid and it isn't Review collected by and hosted on G2.com.

2Co has lower transaction fees than PayPal. Review collected by and hosted on G2.com.

Where can I begin? Firstly, timezones for invoices are locked to TRT (Turkey) which creates a nightmare for financial recordkeeping which we can compensate for with a bit of extra work, so we've been bearing with 2Co till now.

However, over 2 weeks ago, we used the extra security feature recommended to us by 2Co in which only the IP Address provided by our company can access the 2Co merchant account. After turning on the feature, we were never allowed back in 2Co, into OUR OWN ACCOUNT. Using the same environmental conditions we used to turn on the feature in the first place (same user, same computer, same WiFi router connection) we keep getting an error that "You are not allowed to login from this IP address". We've contacted merchant support for over 2 weeks now and we've just been put in their hot potato CS system where they just list arbitrary tiers (You're case is now level 3 tier of importance) and pass the case to a different person with no actual results. WE'RE STILL LOCKED OUT. We've used the service for over $100k of transactions (which amounts to at least $2k in 2Co transactional fees) and yet they are offering no support, and no way to get back into our account.

This is a huge problem because:

1. We cannot access OUR funds, for OUR products that WE sold.

2. A customer needs to get a refund from 2Co and is waiting for nearly 3 weeks to get their money back, which DAMAGES OUR COMPANY BRAND AND IMAGE.

2Co, are you willing to be liable for damages you're causing our company? This is the worst customer support I've ever received. If we do not receive some sort of resolution within 3 business days, we will seek financial restitution through legal means, and we will never use 2Co again. Review collected by and hosted on G2.com.

2Checkout is one of the most versatile platforms with astonishing features. It is easy to use and have some great insights options which really make them unique. I would like to suggest to all who want an e-commerce tailor-made solution. The billing and subscription management service is really great. Review collected by and hosted on G2.com.

Nothing to be considered as negative apart from one linmitation i.e. no telephone support. However, they have live chat support which solves your issues immediately. Review collected by and hosted on G2.com.

It was easy to integrate into my eCommerce system. The checkout was secure, and transaction details were really good. Setup an account verification is smooth Review collected by and hosted on G2.com.

Horrible customer service; they treat you very, very badly and are rude. Review collected by and hosted on G2.com.

The personal account manager (we have Iana Petrila) is an excellent experience. Review collected by and hosted on G2.com.

The monitoring tool gives no accurate information. The health tool shows green, whereas the service is down (https://status.2checkout.com/)

We open a few High priority requests regarding CR/AR low rates (unexpectedly down). No prompt support since July. Now it's the end of October.

Support service is poor, not coming on time/ not with informative answers.

Support emails come with links to the Salesforce tool, which doesn't work at all. We cannot add comments to tickets.

Request for developments takes months to implement, too long, a lot of errors Review collected by and hosted on G2.com.

Nothing was good about my interactions with 2Checkout, I will inform business associates and friends to avoid 2Checkout. Review collected by and hosted on G2.com.

I tried to renew antivirus software from Malwarebytes using the same business credit card I purchased the original license only to be told this time the charges will not go through, 2Checkout who processes those transactions would only tell me “Call your bank". I called the bank multiple times and they tell me they are not even seeing charges being submitted for authorization. I took it up to the parent company of my business credit card (Elan Financial Services) and they checked all the issues 2Checkout said was causing the problem and again they are not seeing any purchases being submitted for authorization, so there is a problem in between my bank and 2Checkout. I went back to 2Checkout to find if they can find out more details to get this issue fixed, who exactly is denying the purchases (this is the second time, the first time I was told they would get back to me and never did)? I was again told that I should call my bank, I asked for more information about where the purchase was being denied and the 2Checkout service representative got angry, told me to "tell your bank to do a better job, I do my job" so I asked for a supervisor and was told there are none available and if you do speak to one it will have to be in the morning and they will tell you the same thing, it is 10pm here so no supervisors will be in until the morning, I could do the math to figure out when that was. I will now change out all of my software for both my business and home, Malwarebytes loses a customer and I will look to see if 2Checkout is handing the credit card processing for any future purchase and if they are then I will go elsewhere. What a shame, you benefit by handling the sales transactions but will not even try to resolve an issue but instead treat customers poorly, play the blame game and now even your clients suffer. Review collected by and hosted on G2.com.

They take care of the entire process of selling to clients: order form, credit card processing, fraud detection, collecting recurring revenue, invoicing, and many more. Review collected by and hosted on G2.com.

Not that many things, we've been using the service for 8 years and don't plan on changing. Review collected by and hosted on G2.com.

The order, Subscription, and refund management work excellent Review collected by and hosted on G2.com.

Other shopping carts are more modern in design and can select one theme.

Testing A/B it is not possible Review collected by and hosted on G2.com.

- many payment options

- great customer support

- easy interface

- highly customizable Review collected by and hosted on G2.com.

Until now (May 2021), they still haven't added cryptocurrency as payment options which is something I really would like to see. Review collected by and hosted on G2.com.