Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Outstanding UK customer service"
5/5
What do you like best about 20i?

An exemplar of a modern hosting company.

Having worked with several large scale and enterprise hosting companies over the years, I can confidently say 20i are the best I've ever used. Everything I've ever needed to do is easy to use and available within just a click or two, and support when getting stuck has been almost immediate and always incredibly helpful.

They're ahead of the game in terms of domain security with several features I haven't seen supported via the UI and for free with any other suppliers (SPF, DNS-SEC, MTA-STS, DMARC etc) and they make it very easy to transfer sites and domains across. Review collected by and hosted on G2.com.

What do you dislike about 20i?

Really nothing. The monthly bill is very reasonable for the range and standard of services offered Review collected by and hosted on G2.com.

Sam G.
SG
Sam G.
Small-Business (50 or fewer emp.)
"I use 20i's white label reseller hosting for my business"
5/5
What do you like best about 20i?

20i's unique hosting infrastructure, using a built in CDN, Clustered / Load balanced technology and whitelable hosting is superb. Superfast loading, and nearly 100% uptime. There support is unbeatable, with responces within less than 10 minutes on all cases. I login to 20i most days, and host over 45 seperate domains with them. Creating new sites and linking to WHMCS is super easy, and overall there implimentation of many features is everything i need. Review collected by and hosted on G2.com.

What do you dislike about 20i?

The only downside to 20i, is you have to pay extra to enable backups. Most hosting providers offer this as part of there service, however 20i have many features that lots of other providers dont have. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Absolutely Amazing Support"
5/5
What do you like best about 20i?

They are first class in regards to support always go over and above. Recently I had a site that was deleted in error but 20i immediately restored the back up. First rate 5 stars Review collected by and hosted on G2.com.

What do you dislike about 20i?

There is nothing I dislike about 20i let's hope that continues Review collected by and hosted on G2.com.

JA
Jalal A.
Small-Business (50 or fewer emp.)
"My success partners always"
5/5
What do you like best about 20i?

Everything about them is amazing, such as services, customer service, and technical support. They are wonderful, and I always tell them that you are my success partners. Review collected by and hosted on G2.com.

What do you dislike about 20i?

There is nothing annoying coming from them that would cause dissatisfaction Review collected by and hosted on G2.com.

CW
Charlie W.
Small-Business (50 or fewer emp.)
"20i provide very proactive and effective customer support"
5/5
What do you like best about 20i?

Both over the last year, since I signed up to 20i, and in the most recent case the level of support and their responsiveness have impressed me.

In the most recent incident Callum responded almost instantly and when we couldn't find an immediate resolution to my enquiry the ticket was escalated and the issue resolved. Any delays in the progress of the ticket were more down to my response times rather than on the part of Callum or 20i. This, I have learnt over the few support tickets I’ve raised, is the norm.

I’m very satisfied with my decision to pull my physical servers from my previous data centre and open a reseller account with 20i using their own cloud hosting. The service thus far has been exemplary and the management of their services using the 20i control panel has made management of the 30+ sites that I currently manage a breeze. Being able to set-up customised individual control panels for individual clients where needed has also streamlined my operations and impressed the clients that want that level of control. Review collected by and hosted on G2.com.

What do you dislike about 20i?

None really. Recent change from unlimited number of sites for one price to a tiered tariff is something of a negative. Though in reality not a great hardship as the costs are still manageable given the allowances within each tier. Review collected by and hosted on G2.com.

Tracy H.
TH
Tracy H.
Web Designer
Small-Business (50 or fewer emp.)
"Highly Recommend"
5/5
What do you like best about 20i?

Not only is the hosting incredibly reliable, but the support is second to none. One of my biggest reasons for using them is they offer green hosting which ticks my business ethos. Review collected by and hosted on G2.com.

What do you dislike about 20i?

Not found any downsides to using 20i. They are a brilliant company to work with. Review collected by and hosted on G2.com.

Gary M.
GM
Gary M.
Small-Business (50 or fewer emp.)
"Always prepared to go a bit further"
5/5
What do you like best about 20i?

Most useful aspect is that support tickets are read by humans at the first step rather than auto replied and then having to re explain as a human has clearly not read the request Review collected by and hosted on G2.com.

What do you dislike about 20i?

Hosting is occasionally not as fast as I'd hope for on shared hosting Review collected by and hosted on G2.com.

JL
Jon L.
Small-Business (50 or fewer emp.)
"Excellent support with prompt answers"
5/5
What do you like best about 20i?

I have been using 20i for 5 years and have in excess of 100 hosting accounts. Up-time has been excellent and they offer a wide range of services. On the rare occassion I need some help, the support team have been excellent, often responding to my questions in less than an hour, at any time of day or night. Review collected by and hosted on G2.com.

What do you dislike about 20i?

Nothing comes to mind. Everything I need has been provided and it's really straightforward. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Great Support and Service"
5/5
What do you like best about 20i?

Support team at 20i doing amazing job. Very helpfull with huge websites migration. Server offering is good and their platform is vell build. Big thanks to expoerts at 20i Connor B, Callum B, Peter H, Joshua S, Braydon W, Nathan N, Arron H, Jake E for amazing support. Review collected by and hosted on G2.com.

What do you dislike about 20i?

Noting to dislike at the moment. They doing good job. Review collected by and hosted on G2.com.

DI
David I.
Small-Business (50 or fewer emp.)
"20i.com superior support"
5/5
What do you like best about 20i?

The best thing is supporting these guys helped me a ton and saved me multiple times. Then the whole system and a friendly user panel. Review collected by and hosted on G2.com.

What do you dislike about 20i?

Currently, I can't use Hostshop as I can't translate it into my language Slovenian.

The second problem is my Nacional domain .si is four times more expensive here because of that I am forced to use other registrars. Review collected by and hosted on G2.com.