The G2 on 20i

20i Pros and Cons: Top Advantages and Disadvantages

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Generated from real user reviews

Users highlight the exceptional customer support of 20i, consistently delivering prompt and helpful assistance. (62 mentions)

Users commend 20i for its exceptional support staff, who are prompt, knowledgeable, and consistently helpful. (46 mentions)

Users praise the quick response times of 20i, with support available 24/7 and immediate assistance. (27 mentions)

Users praise the exceptional technical support at 20i, noting their responsiveness and helpfulness in resolving issues. (27 mentions)

Users acknowledge the exceptional reliability of 20i, experiencing consistent performance and stable operation over the years. (26 mentions)

Users highlight the ease of use of 20i, appreciating its intuitive platform and seamless feature implementation. (22 mentions)

Users find the pricing to be quite steep, but feel it is justified by excellent customer support. (7 mentions)

Users find the pricing of 20i to be quite steep, though the quality and support may justify the cost. (6 mentions)

Users report slow performance with download speeds and webmail, impacting their overall experience with 20i. (5 mentions)

Users note the high cost of 20i, though many feel the service quality justifies the price. (4 mentions)

Users face hosting issues with limited choices for backups and peculiarities during intra account migrations affecting performance. (4 mentions)

Users report poor customer support, particularly due to unhelpful responses and lack of human interaction when needed. (3 mentions)

Top Pros or Advantages of 20i

1. Customer Support

Users highlight the exceptional customer support of 20i, consistently delivering prompt and helpful assistance.

See 62 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"reseller - easy to make money"

What do you like about 20i?

support staff are very good and never let you down

Andrew S.

Small-Business (50 or fewer emp.)

5.0/5

"20i are THE best hosting company like EVER!"

What do you like about 20i?

20i take all the complexity out of hosting, email, and more. Their support is hands down the best I’ve ever received from any hosting provider.

2. Helpful

Users commend 20i for its exceptional support staff, who are prompt, knowledgeable, and consistently helpful.

See 46 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"reseller - easy to make money"

What do you like about 20i?

support staff are very good and never let you down

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding UK customer service"

What do you like about 20i?

An exemplar of a modern hosting company. Having worked with several large scale and enterprise hosting companies over the years, I can confidentl

3. Quick Response

Users praise the quick response times of 20i, with support available 24/7 and immediate assistance.

See 27 mentions

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Sarah M.

Small-Business (50 or fewer emp.)

5.0/5

"Affordable, Fast and Helpful"

What do you like about 20i?

I use them as a reseller for hosting, but they offer tons of things. I thought it was afforable for what I use it for then I found out I can create my

Stephen L.

Small-Business (50 or fewer emp.)

5.0/5

"An extremely trusted partner to our web design and hosting business"

What do you like about 20i?

Their systems and service levels are the best I have encountered in over 25 years of being in this business. All support requests are usually answered

4. Technical Support

Users praise the exceptional technical support at 20i, noting their responsiveness and helpfulness in resolving issues.

See 27 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"reseller - easy to make money"

What do you like about 20i?

support staff are very good and never let you down

Andrew S.

Small-Business (50 or fewer emp.)

5.0/5

"20i are THE best hosting company like EVER!"

What do you like about 20i?

20i take all the complexity out of hosting, email, and more. Their support is hands down the best I’ve ever received from any hosting provider.

5. Reliability

Users acknowledge the exceptional reliability of 20i, experiencing consistent performance and stable operation over the years.

See 26 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Hosting Platform for All Sizes of Business"

What do you like about 20i?

The platform is stable and comes with a plethora of features and utilities. Their prices are highly competitive, especially for domain name purchase a

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Support and Service"

What do you like about 20i?

Support team at 20i doing amazing job. Very helpfull with huge websites migration. Server offering is good and their platform is vell build. Big thank

6. Ease of Use

Users highlight the ease of use of 20i, appreciating its intuitive platform and seamless feature implementation.

See 22 mentions

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Sarah M.

Small-Business (50 or fewer emp.)

5.0/5

"Affordable, Fast and Helpful"

What do you like about 20i?

I use them as a reseller for hosting, but they offer tons of things. I thought it was afforable for what I use it for then I found out I can create my

Paul L.

Small-Business (50 or fewer emp.)

4.5/5

"A few confusing elements to the service but a fantastic support team"

What do you like about 20i?

The support are always responsive and they listen to the information that you give to them Communication is clear and timely The server options avai

Top Cons or Disadvantages of 20i

1. Pricing Issues

Users find the pricing to be quite steep, but feel it is justified by excellent customer support.

See 7 mentions

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Lewis E.

Small-Business (50 or fewer emp.)

5.0/5

"Innovative & Superb Customer Support"

What do you dislike about 20i?

Very little. I do find the pricing to be quite steep but that's made up for in terms of customer service and brilliance.

Fábio V.

Small-Business (50 or fewer emp.)

5.0/5

"Migration process"

What do you dislike about 20i?

Nothing to point out. The only thing might be the prices, which are slightly high, but considering the level of customer support provided, it is well

2. Expensive

Users find the pricing of 20i to be quite steep, though the quality and support may justify the cost.

See 6 mentions

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Lewis E.

Small-Business (50 or fewer emp.)

5.0/5

"Innovative & Superb Customer Support"

What do you dislike about 20i?

Very little. I do find the pricing to be quite steep but that's made up for in terms of customer service and brilliance.

Fábio V.

Small-Business (50 or fewer emp.)

5.0/5

"Migration process"

What do you dislike about 20i?

Nothing to point out. The only thing might be the prices, which are slightly high, but considering the level of customer support provided, it is well

3. Slow Performance

Users report slow performance with download speeds and webmail, impacting their overall experience with 20i.

See 5 mentions

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Patrick R.

Small-Business (50 or fewer emp.)

5.0/5

"Absolutely the BEST web hosting platform!"

What do you dislike about 20i?

The webmail feature seems a bit slow to load when you click on read new messages, but this is likely because they have security running in the backgro

Daniel R.

Small-Business (50 or fewer emp.)

5.0/5

"Great hosting"

What do you dislike about 20i?

The download speeds of hosted files can sometimes drop

4. High Cost

Users note the high cost of 20i, though many feel the service quality justifies the price.

See 4 mentions

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Lewis E.

Small-Business (50 or fewer emp.)

5.0/5

"Innovative & Superb Customer Support"

What do you dislike about 20i?

Very little. I do find the pricing to be quite steep but that's made up for in terms of customer service and brilliance.

Fábio V.

Small-Business (50 or fewer emp.)

5.0/5

"Migration process"

What do you dislike about 20i?

Nothing to point out. The only thing might be the prices, which are slightly high, but considering the level of customer support provided, it is well

5. Hosting Issues

Users face hosting issues with limited choices for backups and peculiarities during intra account migrations affecting performance.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"reseller - easy to make money"

What do you dislike about 20i?

You can't choose which hosting packages should have the 30 day backup service for web hosting or email

Stephen L.

Small-Business (50 or fewer emp.)

5.0/5

"An extremely trusted partner to our web design and hosting business"

What do you dislike about 20i?

There's not much to dislike only a bit if you need Windows hosting. The offering for that is more limited, with caps on the size of available MS SQL S

6. Poor Customer Support

Users report poor customer support, particularly due to unhelpful responses and lack of human interaction when needed.

See 3 mentions

See Related User Reviews

Lewis E.

Small-Business (50 or fewer emp.)

5.0/5

"Innovative & Superb Customer Support"

What do you dislike about 20i?

Very little. I do find the pricing to be quite steep but that's made up for in terms of customer service and brilliance.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Constantly impressed by 20i's support team"

What do you dislike about 20i?

Chat support can be a bit tedious but then, that's the same everywhere. Ticker response is so fast that I never both with chat now.

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Verified User in Online Media

Small-Business (50 or fewer emp.)

9/11/2024

"Outstanding Hosting Service with Unmatched Support – My20i Delivers!""

5/5

What do you like best about 20i?

I've been using My20i for some time now, and I have to say, it's one of the best hosting services I've ever come across. First off, the price is fantastic—great value for the quality of service you get. The control panel is incredibly intuitive, making it super easy to set up hosting and emails. Migrating my emails was a breeze, which was a huge relief compared to the headaches I've had with other providers.

But the real standout feature for me is the support. I've never experienced anything like it. Their response times are lightning-fast, and every issue I've had (which have been few and far between) has been resolved quickly and efficiently. It’s clear they genuinely care about their customers. Honestly, I've never had better support anywhere else.

If you're looking for reliable hosting with top-notch support, My20i is a no-brainer. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about 20i?

Honestly, I don’t have anything negative to say. The service has been consistently reliable, and I’ve never encountered any issues worth mentioning. If I had to nitpick, it would be that I haven't found anything to complain about! Review collected by and hosted on G2.com.

What problems is 20i solving and how is that benefiting you?

My20i has been a lifesaver when it comes to resolving technical issues, especially with plugins conflicting with caching and themes not working properly. Their team has also helped me set up cron jobs and command lines, which saved me a lot of time and hassle. What stands out is that they never turn me away—they're always willing to find solutions to any problems I face. Their support has made managing my website so much smoother and stress-free. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

3/28/2025

"reseller - easy to make money"

5/5

What do you like best about 20i?

support staff are very good and never let you down Review collected by and hosted on G2.com.

What do you dislike about 20i?

You can't choose which hosting packages should have the 30 day backup service for web hosting or email Review collected by and hosted on G2.com.

gurjit p.

Director

Small-Business (50 or fewer emp.)

6/1/2024

"Brilliant Sales Support, Brilliant Migration suppport, brilliant site performance"

5/5

What do you like best about 20i?

From the start point had a query about hosting , their sales support was amazing. One of their sales team wasnt too sure which server i need to go for he passed my chat to someone more technical who adviced which server i require.

purchased their services in 10 mins from that chat converation they logged a ticket got the process started and what an amazing support. been in the e commerce industry for over 10 years tell you what it was seemless amazing ticketing system they kept me updated got me up and running within a day !

ease of implementation they did all the hard work i sat back provided what ever information they require.

the integration was easy they did all the back up from my old hosting and they migrated all data / database over!! Review collected by and hosted on G2.com.

What do you dislike about 20i?

would be great if they provided a bit of a tour maybe showing how to restore data etc a bit of a quick video or welcome pack would be great BUT saying that , you can navigate very easy cant really say i dislike 20i at the moment not navigated to all the pages etc. Review collected by and hosted on G2.com.

Fábio V.

CEO

Small-Business (50 or fewer emp.)

8/8/2024

"Migration process"

5/5

What do you like best about 20i?

Customer support is exceptional; in addition to operating 24/7, response times are very quick, and most issues are resolved within minutes. Review collected by and hosted on G2.com.

What do you dislike about 20i?

Nothing to point out. The only thing might be the prices, which are slightly high, but considering the level of customer support provided, it is well worth the cost. Review collected by and hosted on G2.com.

What problems is 20i solving and how is that benefiting you?

My previous hosting had many service interruptions; the server would go down, and the response time was too high. There was one instance where a problem caused me to be without service for over 6 hours, which is why I started looking for another hosting company. I already knew about 20i, so the choice was quick. Review collected by and hosted on G2.com.

rob e.

Web Developer

Small-Business (50 or fewer emp.)

7/3/2024

"Unrivalled Support, Goes the extra mile"

5/5

What do you like best about 20i?

Always willing to go the extra mile and help with issues that many other Hosting Companies would not entertain. Support staff are polite, flexible, knowledgeable and really try to make sure they find a solution to your problem, even when it is YOUR problem and nothing to do with their hosting service - a breath of fresh air and sets the bar that most other hosting companies can only dream of reaching. Review collected by and hosted on G2.com.

What do you dislike about 20i?

not a lot TBH - pricing is on par with competitors, but could always be cheaper!! but for what they offer they are priced very competitively, its just we all want somethign for nothing right? Review collected by and hosted on G2.com.

ammar a.

CEO

Small-Business (50 or fewer emp.)

12/28/2024

"i am very happy support is greatly helpful and speed in answer."

5/5

What do you like best about 20i?

the best Customer Support, verry heplfull, speed answer Review collected by and hosted on G2.com.

What do you dislike about 20i?

No think at this time all is good for me Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/29/2025

"Excellent service and timely excellent support"

4.5/5

What do you like best about 20i?

Quick and very well-mannered support team Review collected by and hosted on G2.com.

What do you dislike about 20i?

Not really disliking the service. May be some more data centers/ hosting locations could be added worldwide. Review collected by and hosted on G2.com.

Luca B.

Managing Director

Small-Business (50 or fewer emp.)

11/21/2024

"Superb Support and Services"

5/5

What do you like best about 20i?

Great services, support are very helpful! Very quick responses. Easy to use platform no issues at all Review collected by and hosted on G2.com.

What do you dislike about 20i?

nothing about support/services but would love more flexibility over the Hostshop design etc.. Review collected by and hosted on G2.com.

Alexander R.

Director

Small-Business (50 or fewer emp.)

10/4/2024

"Best support I have found."

5/5

What do you like best about 20i?

Their level of support they offer is second to none. They message back with in minutes and always resolve any issues promptly. This is one of the main reasons I stay hosting with them. Review collected by and hosted on G2.com.

What do you dislike about 20i?

I can't currently think of any reasons. Everything has been great. Review collected by and hosted on G2.com.

Tom C.

Managing Director

Small-Business (50 or fewer emp.)

1/4/2025

"Fantastic and Fast Technical Support when you need it!"

5/5

What do you like best about 20i?

The support is fantastic. As a business owner, but web development skills are limited, but I know I can rely on 20i when I get stuck or things break. Review collected by and hosted on G2.com.

What do you dislike about 20i?

Nothing that I can think of. It is all good. Review collected by and hosted on G2.com.