--- title: 20i Reviews meta_title: '20i Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 165 reviews by the users' company size, role or industry to find out how 20i works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 165 scale: '5' date_modified: '2026-08-07' parent_category: name: Web Hosting url: https://www.g2.com/categories/web-hosting --- # 20i Reviews **Vendor:** 20i **Category:** [VPS Hosting Platforms](https://www.g2.com/categories/vps-hosting-platforms) **Average Rating:** 4.9/5.0 **Total Reviews:** 165 ## About 20i High-performance managed hosting for every occasion. Join over 1 million agencies, freelancers, businesses and side-hustlers for unmatched speed and reliability. Our expert Support Team are web hosting enthusiasts with rave reviews. Get help from real people who love what they do, not canned responses. Migrating to 20i is easy, and you can transfer unlimited sites and email from any host in just a click, for free, whenever you like. ## 20i Pros & Cons **What users like:** - Users commend the **fantastic and speedy support** from 20i, providing reliable assistance during technical challenges. (22 reviews) - Users commend the **helpful support team** of 20i for their prompt assistance and problem-solving skills. (15 reviews) - Users commend the **exceptional technical support** of 20i, appreciating their reliability and creative problem-solving skills. (13 reviews) - Users highlight the **quick and genuine human support** from 20i, enhancing their overall hosting experience significantly. (9 reviews) - Users commend the **ultra-reliable hosting** of 20i, consistently delivering exceptional performance and support throughout their experience. (9 reviews) - Staff Expertise (9 reviews) - Staff Competence (8 reviews) - Affordable (7 reviews) - Easy Setup (7 reviews) - Migration Ease (7 reviews) **What users dislike:** - Users feel that **hosting issues** arise from limited data centers and constrained options for Windows hosting and backup services. (3 reviews) - Users experience **slow performance** with loading times and control panel responsiveness, impacting overall satisfaction. (3 reviews) - Users note **hosting limitations** with outdated Windows server options and restricted database sizes in 20i's reseller environment. (2 reviews) - Users notice **limited functionality** in 20i, particularly with outdated Windows Server options and learning curve for control panel. (2 reviews) - Users report occasional **slow loading** times, especially with the control panel and support ticket creation. (2 reviews) - Slow Loading Speed (2 reviews) - Slow Server Performance (2 reviews) - Slow Speed (2 reviews) - Slow Speeds (2 reviews) - Version Incompatibility (2 reviews) ## 20i Reviews ### 1. Best hosting company with reasonable pricing out there **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Web Developer and Owner of MB-sites.com, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about 20i?** Customer support is second to none. They respond super quickly and their responses are very helpful, not like the generic nonsense you get as the first response from other hosting companies just so they can claim short response time. Every person on the support team I have had the pleasure to deal with so far has been brilliant and I cannot complain. Massive thanks to Sam T, Jake E, Rob, Peter H, Joshua S, Louie R, James S, Morgan C, Callum B, Cory S, Arron H, Robyn H, Nathan N for helping me sort out my issues migrating everything from another hosting company. I highly recommend 20i. I trust them with all of my clients websites, 72 in total. **What do you dislike about 20i?** There is nothing to dislike. Great hosting company! **What problems is 20i solving and how is that benefiting you?** Fast and very helpful customer support. Fast feature-rich hosting that is more than enough for all my needs. ### 2. 20i has been a learning curve but worth it! **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about 20i?** The support has been great. Not only timely but friendly and knowledgable. The AI bot could learn a thing or two from the real support people! Pricing has become a big factor these days and I have moved from a dedicated server elsewhere to shared server with 20i. The savings are considerable, even when I added Timeline Pro backup. I also saved money by using their WHMCS licence, although I haven't yet configured WHMCS with their own module to automate some tasks. **What do you dislike about 20i?** Not so much least helpful but more of a difference is their control panel. My customers and I were used to cpanel and there is a learning curve with regards to finding things and differing terminology (maybe that is why the AI bot struggles?). Some of their terminology can lead to misunderstanding. As a reseller I am used to Joomla and Wordpress sites, Content Management Systems, and was quite surprised to find that the white label approach was HTML and CSS based. So setting up a website that would be seamless with the Host Shop was a step too far for now. I will stick with WHMCS and their themes. **What problems is 20i solving and how is that benefiting you?** Primarily a financial saving. ### 3. Seriously Good Hosting. Support That Actually Supports You **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about 20i?** 20i stands out as key provider for my business for one main reason: proper, human support. It’s not outsourced or robotic, it’s fast, intelligent, and genuinely helpful. Every time I’ve raised an issue or asked a question, I’ve had someone who knows what they’re talking about reply quickly and always with the solution. The UI is clean and logical and it feels like it was built by people who actually use it. No digging through nonsense to find DNS or backups, it’s all where it should be. They’re based in the UK, which makes a huge difference to me. Speeds are great, and I’m not stuck in a different timezone if I need help. As for tools: staging, backups, reseller stuff, it’s all there and works really well. If you're a designer, dev, or agency who values your time and sanity, 20i is worth it for the support alone. **What do you dislike about 20i?** Nothing major, but I’d love to see even more detailed analytics built into the dashboard. It’s not a deal-breaker, I just love data. **What problems is 20i solving and how is that benefiting you?** It’s taken the stress out of hosting. I no longer waste time chasing support tickets or wrestling with clunky interfaces because 20i gives me fast, UK-based support, a clear dashboard, and tools that actually help, like staging, backups, and simple site migrations. That means fewer headaches, happier clients, and more time to focus on the actual work ### 4. Affordable, Fast and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about 20i?** I use them as a reseller for hosting, but they offer tons of things. I thought it was afforable for what I use it for then I found out I can create my own shop right from the dashboard. Everything is easy to find and use. The support is quick, very human and easy to understand. It is so easy for me to go around the dashboard, Other companies are so hard to navigate. **What do you dislike about 20i?** The only negative thing I can think of is that my bank card wont do foreign transactions so I have to pay with paypal. But thats really no big deal and not their fault at all. **What problems is 20i solving and how is that benefiting you?** All my clients websites are in one place, easy to navigate and i can even turn hosting off easily for overdue accounts, and turn it right back on if they pay. ### 5. Excellent speedy customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jules H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about 20i?** Superhelpful customer service, easy to make multiple sites. I'm not hugely experienced with DNS and site migration, had problems with my previous provider and wanted a more reliable company. 20i were extremely helpful and I've now migrated all my sites. The sitebuilder was also easy to use and has a clean look - ideal for a couple of calling-card projects I needed to put online. **What do you dislike about 20i?** Nothing. Everything so far has been smooth and the communication is clear and user-friendly. **What problems is 20i solving and how is that benefiting you?** My previous provider let a business-critical domain lapse, and I didn't get good or responsive customer service. So I was looking for a different provider, and needed to migrate several small sites quickly. The migration was straightforward, 20i took the strain and I was able to do a lot myself, because the communication was so clear. My sites are now up-to-date and easier to manage. I'm so happy to have the complicated proliferation of providers and legacy sites under one roof now. ### 6. By Far the Best UK Hosting Company....Trust me Ive used them all! **Rating:** 5.0/5.0 stars **Reviewed by:** Liam B. | Website Developer & Magento Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about 20i?** As someone who has been using UK hosts for over 20 years from 1&1 (now ionos) Fast Hosts, Host Gator, DIY Host, UK2, Heart Internet to name a few, Ive learnt they always start off good but then 6 months in they seem to drop the ball and the support or hosting (ie performance) quality drops. So far I have been with 20i for 18 months and the support is excellent and any small issues I have they are on it and very supportive. **What do you dislike about 20i?** A couple of things, somtimes the control panel (especially selecting the create support ticket tab) is super slow and makes you miss the menu, clicking something else, The only other little thing i dislike is when you mark a ticket as urgent it should override the requirement to wait for the Ai to answer (for urgent only) as a few times I have forgot its done this, gone back to my work and realised despite being urgent its not been responded. Although I understand the need for ai to save on unnecessary human intevention (which is actualy really good 70% of the time) i think for urgent tickets this should be disabled or at least a question asked before do you want ai to try and answer or push direct to a human **What problems is 20i solving and how is that benefiting you?** Things like cloning a website or changing them from staging to live, dns pointing, general little issues arise with websites they are really good! ### 7. An extremely trusted partner to our web design and hosting business **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about 20i?** Their systems and service levels are the best I have encountered in over 25 years of being in this business. All support requests are usually answered within minutes (24x7) by knowledgeable support staff, so the rare issues that do arise are very short lived. **What do you dislike about 20i?** There's not much to dislike only a bit if you need Windows hosting. The offering for that is more limited, with caps on the size of available MS SQL Server databases (1GB) in the reseller environment. Also, they still offer only Windows 2016 Server as a preinstall on a VPS, which is pretty old now, so if you want a later version, you have to upgrade from there with your own license. **What problems is 20i solving and how is that benefiting you?** We used to run our own servers, which took time and effort. Now we have a knowledgeable technical team just a few keystrokes away that quickly get their heads around any issues that arise and solve them - usually in double-quick time. ### 8. 20i: Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Civil Servant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about 20i?** Transferred to 20i after iBrave folded. Thanks to the 20iTeam for taking over the accounts and providing excellent service. Their response time is fast and friendly. They walked me through several hiccups on my end and I really appreciate their expertise. **What do you dislike about 20i?** I didn't have any downsides with 20i. I felt that the pricing was commensurate with the services provided. They have many more features that I was not using as my website was only informational. The 20i Team took care of all transfer requirements from iBrave hosting letting me concentrate on tweaking my web pages. That was a relief for me and I thank them for making it so easy to get my site up and running. **What problems is 20i solving and how is that benefiting you?** I needed my website up and running and they provided the web space for me. ### 9. Relaible and strightforward hosting for resellers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about 20i?** The support is generally excellent - timely and helpful. The control panel is well laid out and easy to use. Adding new packages is painless and straiforward. **What do you dislike about 20i?** 20i uses a custom control panel which means that it may not be familiar to plesk or cpanel users. In addition, there is no control over some of the security features - for example mod security, so any changes to that need to be done via a support ticket. **What problems is 20i solving and how is that benefiting you?** I have consolidated all of my hosting with 20i, which has alleviated the need for additional support to manage other servers. ### 10. Website Reseller Services for businesses of all sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about 20i?** Their entire offering meets my needs as a reseller of website services. It is cost-effective and packed with features from a range of functions and software that can be added to user accounts, backed up by expert staff available every time I need help. **What do you dislike about 20i?** I have been using 20i almost from their inception and I would not still be a customer of theirs were there anything I really disliked. **What problems is 20i solving and how is that benefiting you?** 20i is a true one-stop shop. They have competitive pricing for domain names, and that includes transfer-in from other hosts. They have reseller packages to suit all company sizes and easy route to upgrade as needed. I particularly like the ability to create multiple product sets for my customers and, if needed, to be able to adjust those on the fly. ### 11. Amazing hosting company **Rating:** 5.0/5.0 stars **Reviewed by:** Ian J. | Freelance Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about 20i?** The prices are great and the customer service are second to none, highly recommended **What do you dislike about 20i?** Nothing, I've tried other other companies and they're the best **What problems is 20i solving and how is that benefiting you?** Peace of mind that all my websites run smooth ### 12. reseller - easy to make money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about 20i?** support staff are very good and never let you down **What do you dislike about 20i?** You can't choose which hosting packages should have the 30 day backup service for web hosting or email **What problems is 20i solving and how is that benefiting you?** Very easy to make money and support customers on topics I know nothing about due to 20i's knowledge base and support staff ### 13. i am very happy support is greatly helpful and speed in answer. **Rating:** 5.0/5.0 stars **Reviewed by:** ammar a. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2024 **What do you like best about 20i?** the best Customer Support, verry heplfull, speed answer **What do you dislike about 20i?** No think at this time all is good for me **What problems is 20i solving and how is that benefiting you?** i came to 20i because of the all-in-one offres tha satisfy my needs. ### 14. Excellent service and timely excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about 20i?** Quick and very well-mannered support team **What do you dislike about 20i?** Not really disliking the service. May be some more data centers/ hosting locations could be added worldwide. **What problems is 20i solving and how is that benefiting you?** 20i is providing great web hosting service. I host my websites and my client's website using 20i. ### 15. Reliable hosting with EXCELLENT, friendly, speedy support when you need it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about 20i?** When you are out of your depth with a technical problem, it confirms you were correct to use 20I when you contact Support and get a speedy response.They have helped us resolve issues of our own making SO MANY TIMES. BRILLIANT HELPFUL SERVICE **What do you dislike about 20i?** There is nothing i wish to add in this section. Their service is fine **What problems is 20i solving and how is that benefiting you?** They provide a platform where we can host and administer clients' domains, websites, emails, etc. The control panel is easy to navigate and gives us great flexibility in how we work with clients. The biggest benefit to us is their Technical Backup which is excellent. ## 20i Discussions - [Do you recommend 20i for web hosting, and what has been your experience so far?](https://www.g2.com/discussions/do-you-recommend-20i-for-web-hosting-and-what-has-been-your-experience-so-far) - 2 comments - [Is Reseller Hosting Profitable?](https://www.g2.com/discussions/is-reseller-hosting-profitable) - 1 comment - [View 20i pricing details and edition comparison](https://www.g2.com/products/20i/reviews?filters%5Bsentiment_snippet%5D=1700703&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A12%3A26+-0500&secure%5Bsession_id%5D=5a9db199-3c4b-4044-885f-9ff878b67d9e&secure%5Btoken%5D=7b7791b1c6e10c91b620525c83ba33ad01e8fb9b809acb0f10c7698858bc1f79&format=llm_user) ## 20i Integrations - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## 20i Features **Functionality** - Developer Tools - Automation - Website Staging **Customization** - Custom DNS name servers - Self branding - Bandwidth support - Flexible hosting plans **Performance** - Plugins and Theme support - Site management - Technical Support - Caching - Free Website Transfers **Performance - Cloud Web Hosting** - Caching - Intuitive Control Panel - Opering System - Server Redundancy **Security - Domain Registrar** - Advanced DNS management - WHOIS privacy protection - Two-factor authentication (2FA) **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools - Remote Access/Control - Third-Party Integration - CMS Integration - Website Hosting - Configuration Management - Data Storage Management - Performance Management - SSL Security **Management** - Web Content Dedication - Website Hosting - Role-Based Permissions **Support** - Scalability - Backup and restoration - cPanel Management - Domain Reseller Account Support **Security** - Backup - Activity monitoring - Malware identification and removal - WAF and DDoS Protectiob **Support - Cloud Web Hosting** - Free SSL - Auto-scaling - Flexible Pricing - Cloud Web Hosting - Support **Convenience and automation - Domain Registrar** - Bulk domain management - Auto-renewal **Additional Functionality** - Generative AI - Virtual Server - Reporting/Analytics - Mail Server Monitoring - Access Controls/Permissions - Resource Optimization - Dashboard - Role-Based Permissions - Control Panel - Monitoring - Backup and Recovery - Uptime Reporting - Bandwidth Monitoring - Server Monitoring - Alerts/Notifications - Resource Allocation & Planning - AI Copilot - Real-Time Updates - Load Balancing - Dedicated Virtual Resources **Support** - CMS Variety - Multi-CMS Support - Compliance **Free Resources** - Email - SSL Certificates **Security - Cloud Web Hosting** - Compliance and Certifications - Backup - Data Security **Support and service - Domain Registrar** - Knowledge base and tutorials - Domain transfer assistance - 24/7 customer support **Advanced management and features - Domain Registrar** - Email forwarding and hosting - Website builder integration ## Top 20i Alternatives - [SiteGround](https://www.g2.com/products/siteground/reviews) - 4.2/5.0 (299 reviews) - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (813 reviews) - [Cloudways](https://www.g2.com/products/cloudways/reviews) - 4.7/5.0 (1,122 reviews)