--- title: Teamviewer DEX Reviews meta\_title: 'Teamviewer DEX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 60 reviews by the users' company size, role or industry to find out how Teamviewer DEX works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 60 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Teamviewer DEX Reviews & Product Details Visit Website The TeamViewer DEX platform is a real-time autonomous Digital Employee Experience (DEX) solution that fixes digital workforce problems fast and forever, improving compliance, reducing costs, and delivering a superior digital experience for users.​ Key Capabilities: Autonomous Digital Workplace Management​ Endpoint Troubleshooting Endpoint Automation Employee sentiment surveys and notifications Experience Analytics Patch management Virtual Assistant for ServiceNow ServiceNow embedded troubleshooting and remediation Application Experience Management (AXM) Hardware and software asset management Virtual Desktop Experience (VDX) Software Reclaim Content Distribution for Microsoft Configuration Manager Hardware Lifecycle Management Digital Experience Observability Real-time actions for Microsoft Intune Low code/no code automation​ AI insights and recommendations Business Impact dashboard M365 application monitoring Unified Communications app monitoring Network monitoring * * * Product Website Teamviewer DEX Seller [TeamViewer](https://www.g2.com/sellers/teamviewer) Discussions [Teamviewer DEX Community](https://www.g2.com/products/teamviewer-dex/discuss) Languages Supported English Solution Type All-in-One Overview by McKayla Young Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/teamviewer-dex/pricing) TeamViewer Solutions (1) See how TeamViewer products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") TeamViewer ONE SolutionBy TeamViewer ](/sellers/teamviewer/solutions/teamviewer-one) Show More ## Teamviewer DEX Integrations (1) What do users say about integrations? Verified by Teamviewer DEX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews) Show More ![Kurt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kurt D.") KD Kurt D. Chief Information Officer Enterprise (\> 1000 emp.) 2/22/2023 "The Swiss army knife to manage your user eperience" 4.5/5 What do you like best about Teamviewer DEX? 1E is a technology company offering several solutions that perform various activities. My preferred tool is Tachyon; I call it a Swiss army knife because it has many applications. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? The tools of 1E are very powerful, but you need, or needed, good technical people to get the maximum value out of it. In the last two years, they worked on making the UI more user-friendly and more accessible Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? Tachyon provides us visibility on our assets, integrated with ServiceNow. It allows us to get visibility on how users experience their office environment, and it will enable our technical engineers to manage the OS and applications quickly and clearly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/19/2023 "Long Time 1E Custome" 4/5 What do you like best about Teamviewer DEX? Nomad was the first thing that brought us to 1E. It has been a very big part of our OSD stratagy for getting new machines stood up. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? Getting harder and harder to reach support and 1E is losing a lot of familiar faces\voices. Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? Helping get our imaged deployed and control our data usage Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JP James P. Computer Engineer Enterprise (\> 1000 emp.) 8/19/2022 "1E's Tachyon core was able to solve a huge issue that was being passed from team to team." 5/5 What do you like best about Teamviewer DEX? 1E's Tachyon core was able to solve a huge issue that was being passed from team to team and increased our client health and compliance where regular policies and other applications like CM or Qualys could not. Great service and response for issues and the ability to have the product malleable for future features or updates, allowing the product to grow and match concerns for real-world issues. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? Some of the other components aren't mature for a larger enterprise corporation. Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? Resolved a major issue that was being transferred from team to team, enhancing our client health and compliance where standard policies and other applications like CM or Qualys were ineffective. Improved computer health and the ability to troubleshoot issues in real-time by accessing current data instead of relying on outdated information from multiple databases, and determining the authoritative record. Enabled interrogation of a device or thousands of devices in real-time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/22/2023 "Great utility for any environment" 4.5/5 What do you like best about Teamviewer DEX? The flexibility provided by being able to create custom instructions to perform practically anything on a device. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? Some of the web sites are hard to navigate. Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? Applying security fixes to devices that are not being remediated by Group Policy for one reason or another. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Enterprise (\> 1000 emp.) 6/30/2022 "Working with 1E is always easy and a pleasure, they are always helpful" 5/5 What do you like best about Teamviewer DEX? Best of 1E is the team, they are super skilled and they always care about their customers, they put customers in the center of their bussiness model. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? So far I've not found anything I dislike about them. If there is something they can improve, that would be the documentation, sometimes it can be confusing, although quality is great and you always find what you're looking for, and if not, you can drop them a message and they always come back with the information you need. Review collected by and hosted on G2.com. Recommendations to others considering Teamviewer DEX: Thre is no other partner that can support you the way 1E does, it's just amazing. Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? 1E has helped on reducing and maintain WAN usage under control. They are also helping us to implement DEX which means being more proactive while monitoring and solving end-user problems. Review collected by and hosted on G2.com. Show More 11/24/2022 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign MM Mick M. Mid-Market (51-1000 emp.) 5/23/2023 "Brilliant solution of future" 5/5 What do you like best about Teamviewer DEX? Flexibility, integration, implementation ease, and benefits to organizations of multiple sizes. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? Pricing might be not as flexible as with the rest of the competitors. Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? Customers' incident reports, device high availability, and performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![David S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David S.") DS David S. IT Systems Administrator Enterprise (\> 1000 emp.) 6/9/2022 "Long time user and still happy!" 5/5 What do you like best about Teamviewer DEX? 1E Tachyon being able to communicate and perform queries or actions on all corporate computers outside of our firewall, and the speed in which we get reults returned. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? There are new patches released often, which isn't a bad thing, but we have historically had issues when trying to upgrade our software to a new major version. They have been good about working with us to get everything functional again if we have problems after the upgrade. Review collected by and hosted on G2.com. Recommendations to others considering Teamviewer DEX: Know what features you want and find out if they are adding or removing any functionality. Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? We now have a large number of employees that have adopted a hybrid work scenario between the office and home, and potentially do not connect to our network often. Using 1E Tachyon, we can continue to keep the hardware and software inventory current, receive performance analytics, and have some access to the devices. Previously, the computers would completely disappear from our radar when they were not connected to the corporate network directly from an office or through VPN. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/22/2023 "1E Tachyon" 5/5 What do you like best about Teamviewer DEX? Tachyon provides an excellent platform for the automation of tasks throughout the environment. It allows either cost reduction or resource shifting to tackle other assignments. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? Nothing so far. Product functions as advertised. Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? Standardizing the environment. Reducing ticket volume through automation and improving the overall user experience through fewer disruptions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") EG Verified User in Government Administration Enterprise (\> 1000 emp.) 7/5/2022 "1E: Great products, Great Support" 5/5 What do you like best about Teamviewer DEX? In working with the 1E sales and support teams over the past several years, I have found them to be both professional and very supportive. They have provided us with demonstrations and two separate Proof of Concepts (POCs), both free of charge, that have enabled us to delve into their product offerings. Through the POCs we have been able to investigate their Tachyon, Nomad, Experience and AppClarity products within our environment. This has helped us to verify, through real-world data, the value for money provided to our department that we can expect from procuring and implementing all four of these products. This value was also evident to our senior management and they correspondingly approved our funding requests. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? Although Shared Services Canada (SSC) themselves have procured and are utilizing 1E's products, at present the procurement of 1E within the Canadian Federal Government requires sole source justification. This requires additional documentation and administrative overhead, adds time to the procurement process due to SSC's RFQ step, and also carries the risk that SSC may deny the sole source request. That said, we have been successful in procuring and renewing several 1E products over the past several years and the products' benefits are certainly worth this effort. Review collected by and hosted on G2.com. Recommendations to others considering Teamviewer DEX: Take advantage of the opportunity to perform an on-premise POC and ensure to include senior management in the review phase. Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? We have been leveraging 1E's Nomad product for the past several years to help us to minimize the network impact of deploying applications, patches and operating systems. This has been especially helpful in light of our hybrid working environment, where we have a large number of clients working remotely and therefore pulling their content via our Internet pipe. Nomad's real-time intelligent bandwidth management and threshold setting options have enabled us to continue to maintain our fleet of devices while at the same time minimizing the impact on our Internet firewall's limited bandwidth. We look forward to leveraging 1E's AppClarity product to help us get a handle on our software licensing, which at present is tracked through spreadsheets and is difficult to maintain. Tachyon (in addition to its Efficiency Server component which also supports Experience and AppClarity) will help us to empower our front-line staff to quickly remediate our client's technical issues via automated fixes. This reduces the time required and the impact of the agent remotely connecting to the client's device to resolve their issue. 1E's Experience software was a key component of our most recent POC and proved its ability to provide helpful insight into applications and client endpoints' performance, stability and responsiveness. This will be a powerful tool in helping to prioritize our lifecycle resources as well as to be more proactive in addressing our client's application and device issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/30/2022 "1E Tachyon review" 3.5/5 What do you like best about Teamviewer DEX? 1E has many products of which i am familiar with Tachyon, which is a decent end user experience management tool.Tool is easy to learn.. The product consulting/customer success team is pretty knowledgeable about the product and flexible to help. Review collected by and hosted on G2.com. What do you dislike about Teamviewer DEX? Tachyon as a tool needs to mature. Even though it has a lot of useful info, some basic things like options to export data, etc are missing. A long way to go if Tachyon wants to be the leader in the experience management space. Some 1E support agents are good and some needs improvement. Review collected by and hosted on G2.com. What problems is Teamviewer DEX solving and how is that benefiting you? Tachyon helps with gathering end-user device experience data which helps my team to take proactive steps to mitigate issues thereby giving end users a better IT experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Teamviewer DEX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Teamviewer DEX ](https://www.g2.com/products/teamviewer-dex/discussions/new) GU Guest User What is 1E used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-1e-used-for) [ View all Discussions ](https://www.g2.com/products/teamviewer-dex/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/teamviewer-dex/pricing) Teamviewer DEX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3edd72ff0866361dd76d8609f4eca1a8/nexthink.jpg "Product Avatar Image") Nexthink 4.6/5(394) [ Compare Now ](https://www.g2.com/compare/nexthink-vs-teamviewer-dex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3e679c6c560a5a591f167638fde4a906/systrack-digital-experience-monitoring.png "Product Avatar Image") SysTrack Digital Experience... 4.5/5(22) [ Compare Now ](https://www.g2.com/compare/systrack-digital-experience-monitoring-vs-teamviewer-dex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_56b4436f4fba75befd9898684ddac6e5/controlup-technologies-controlup.png "Product Avatar Image") ControlUp 4.7/5(11) [ Compare Now ](https://www.g2.com/compare/controlup-technologies-controlup-vs-teamviewer-dex) ##### ##### Teamviewer DEX Features Experience Telemetry Collection Feedback Management Digital Experience Score Alerts Budget Analysis Performance Troubleshooting Uptime Monitoring Performance Monitoring [ View More Features ](https://www.g2.com/products/teamviewer-dex/features) ## Top-Rated Alternatives [ ![Nexthink](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nexthink") Nexthink 4.6/5(394) ](https://www.g2.com/products/nexthink/reviews) [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/teamviewer-dex/competitors/alternatives) ##### Categories on G2 [Endpoint Management](https://www.g2.com/categories/endpoint-management)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Autonomous Endpoint Management (AEM)](https://www.g2.com/categories/autonomous-endpoint-management-aem) [Endpoint Management](https://www.g2.com/categories/endpoint-management)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Autonomous Endpoint Management (AEM)](https://www.g2.com/categories/autonomous-endpoint-management-aem)[Digital Employee Experience (DEX) Management](https://www.g2.com/categories/digital-employee-experience-dex-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Affordable session replay services for medium-sized ecommerce sites](https://www.g2.com/discussions/affordable-session-replay-services-for-medium-sized-ecommerce-sites)[Recommended digital asset management app for cross-platform use](https://www.g2.com/discussions/recommended-digital-asset-management-app-for-cross-platform-use)[Which automotive marketing platforms maintain responsiveness after implementation based on dealership reviews and feedback?](https://www.g2.com/discussions/which-automotive-marketing-platforms-maintain-responsiveness-after-implementation-based-on-dealership-reviews-and-feedback) [Types of Advertising](https://www.g2.com/articles/types-of-advertising)[data observability software](https://www.g2.com/discussions/looking-for-the-best-data-observability-software-in-2025)[Pros and Cons Details](https://www.g2.com/products/teamviewer-dex/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)