[ Teamvie... Reviews ](https://www.g2.com/products/teamviewer-dex/reviews) [ Teamvie... Reviews ](https://www.g2.com/products/teamviewer-dex/reviews) # Teamviewer DEX Features ##### ## ServiceNow Apps (2) ServiceNow Integration How satisfied are you with this app/integration in the ServiceNow ecosystem? Value How valuable is it to be able to use this product with ServiceNow? Show More ##### ## Experience (2) Telemetry Collection Deploys an agent directly to the employee endpoint and measure real-time end-user experience from that vantage point. Feedback Allows for the collection of feedback (e.g. push notifications and surveys) to collect feedback from employees. Show More ##### ## Management (5) Digital Experience Score Measure, manage and act on the key drivers of your digital employee experience, Alerts Alert on easily configurable events over email to multiple parties. Budget Analysis Provides information related to unnecessary spending and unused resources relating to employee technologies. Remediation Provides prebuilt scripts and configurable solutions which allow IT to remediate issues. Optimization Gives clear guidance on what issues to prioritize, based on experience impact. Show More ##### ## Performance (5) Troubleshooting Enables troubleshooting across devices, applications, virtualization, and networks, to identify the likely root causes of issues. Uptime Monitoring Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events. Performance Monitoring Provides tools to track and measure application or website performance. Issue Tracking Track problems and manage resolutions related to end-user experience issues. Resource Monitoring Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Show More ##### ## Generative AI (1) AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - ServiceNow Store Apps (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Generative AI - Autonomous Endpoint Management (3) Behavioral Analysis Creates detailed models of normal user and device behavior across endpoints. Adaptive Generates new security policies or modifies existing ones to adapt to evolving threats. Predictive Analyze patterns and predicts potential endpoint failures or security breaches before they occur to proactively perform maintenance tasks or apply security patches, reducing downtime and preventing incidents. Show More ##### ## Monitoring and Management - Autonomous Endpoint Management (4) Patch Management Automatically deploys software updates and security patches to ensure all endpoint devices remain up-to-date with the latest protection against vulnerabilities. Oversees Automatically discovers and maintains an updated inventory of all endpoints within the network, ensuring accurate asset management. Self-Healing Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention. Centralized Dashboard Provides centralized monitoring of endpoint status and health, enabling remote troubleshooting and management for IT teams. 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