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1Channel Return & Claims Management Software

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1Channel Return & Claims Management Software processes sales returns at the retailer, distributor, super stockist, and field sales levels, with automatic credit note generation once a return is approved by the higher-level party in the hierarchy. Damage, expired, and defective stock claims move through configurable approval routing based on role or reporting hierarchy, with up to seven approval levels available for complex distribution networks. GRN discrepancies trigger an automatic notification instead of blocking the goods receipt, and credit limit exceptions are flagged automatically so a manager can approve the exception and update the limit in the same step. Field teams can raise and track returns directly from the mobile app during market visits, with pending approvals visible in real time, and every return rolls into analytics across 24+ report types with GST-compliant invoicing built in.

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