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1Channel Payment & Credit Management

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1Channel Payment & Credit Management gives distributors and FMCG brands a single system to record incoming payments, enforce credit discipline, and keep high-value orders under control. Payments from retailers and distributors are allocated against pending invoices automatically or manually, with support for cash, cheque, and bank transfer modes, and outstanding balances tracked in real time. Credit limits are configured per customer, with three ways to handle a breach: stop further orders, allow one more order, or block the account until outstanding dues are cleared. A dedicated over-limit customer view helps collections teams prioritize follow-up. Returns and credit notes are handled in the same module, with partial returns automatically generating a credit note against the original invoice. Orders that exceed a retailer's credit limit are routed through a configurable, multi-level approval workflow of up to seven levels, with approvers notified by email or WhatsApp and every decision logged for audit. Invoice settings such as GST, PAN, and bank details are configured once and applied automatically to every invoice. A payment analytics suite with 24+ reports gives finance and sales leadership visibility into collections, outstanding exposure, and approval turnaround time, integrated with the same platform used for order and distributor management.

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