This is my first year of using 17hats and it has already simplified running my business (i.e. admin and paperwork are less time consuming) while simultaneously helping me to grow the number of leads, conversions to customers, and provide a far better and more responsive customer service. It was easy to integrate and implement 17hats into my existing business workflow and is now my go-to-daily hub to. manage my leads and customers. In addition, the customer support provided by the 17hats team and community is first class. Review collected by and hosted on G2.com.

I really can't think of anything that I would say I dislike. There are some features that I'd like to see on the 17hats roadmap, and I'm talking with 17hats to see whether they're something that might come in future updates. Review collected by and hosted on G2.com.

What I liked best about 17hats was its ability to simplify and centralize my client management workflows. As a consultant juggling multiple accounts, the all-in-one dashboard—combining CRM, scheduling, contracts, invoicing, and email automation—was a game-changer. It helped me stay organized, respond faster, and deliver a more professional experience to clients. The automation features, especially for follow-ups and reminders, saved me hours each week and allowed me to focus more on strategic enablement work rather than administrative tasks. Review collected by and hosted on G2.com.

What I disliked about 17hats was its limited flexibility when it came to customization and scalability. While the platform worked well for managing individual client workflows, I found the design options for templates and forms to be somewhat rigid, which made it harder to tailor communications to specific client segments. Additionally, the bookkeeping features felt basic and lacked the depth needed for more advanced financial tracking or reporting. As my consulting needs grew, I also noticed that 17hats didn’t integrate as seamlessly with other enterprise tools, which eventually became a barrier to continued use. Review collected by and hosted on G2.com.

I love how easy to use 17hats is from an interface stand point which from integration to daily use it is a solution you will purchase and will actually use. On the day to day the different automations allow for seamless communications with clients without having to spend much time other than the initial set up of workflows. Review collected by and hosted on G2.com.

17hats is great for managing multiple businesses, but the one short coming at this point is that the calendars from each account do not have an internal option to sync together. Review collected by and hosted on G2.com.

This software does so much, but the best thing it offers is a great onboarding experience for my customers. Starting with instant automated replies from my lead forms on my website, sending a quote for approval, my Terms of Service, and finally the Invoice. Review collected by and hosted on G2.com.

This software offers bookkeeping and syncing with your bank. Initially, I was unable to sync with my bank and found it harder to use than going through QuickBooks. However, they have integrated so many features since I started using it, and they offer QuickBooks integration now, so I may need to try it again. Review collected by and hosted on G2.com.

I was using a CRM for years that wa always like pulling teeth, they never answered my support questions or needs in a timely manner. After years of working with them, I finally had the guts to move over to 17hats! What a difference! There iis no-one easier and more growth oriented for my small business than 17hats. I love how easy it is to personalize 17HATS amazing number of features available to small business owners. Review collected by and hosted on G2.com.

There is a learning curve, not too difficult but there is one,HOWEVER WORRY NOT- there is always help from support. I DO wish there was support on weekends. Review collected by and hosted on G2.com.

What I love most about 17hats is that even as it grows with powerful new features, it never loses its simplicity. The tools stay easy to use, yet the system is robust enough to scale with my business. It saves me time, streamlines my daily operations, and comes with excellent support—so I can stay focused on actually running my business, not just managing it. Review collected by and hosted on G2.com.

There aren't any down sides that I can find. 17hats is a CRM system that meets me where I am in my business needs and grows as I do. Review collected by and hosted on G2.com.

The automation and use of workflows from the first step of lead capture all the way through the fulfillment process makes things smooth and effortless. I continually have customers praising our clear and consistent communication. It's all done through 17Hats. I use 17Hats constantly for my entire schedule. Review collected by and hosted on G2.com.

17Hats is continuing to grow on a regular basis. It's great to see continuing development and the development team listening to the feedback of business owners. However, integrations with other software and even Zapier at times can be limited. Review collected by and hosted on G2.com.

The platform is user friendly and the company values support and connection whether you are just starting with the 17 Hats software or a novice there is always a training or support opportunity to ensure that you're getting the best use out of the platform. Additionally being able to streamline and automate my processes has been a game changer. I use 17 hats everyday for various client facing functions or event functions. It also has been easy to integrate 17 Hats with other programs we use for efficiency. Review collected by and hosted on G2.com.

The only thing that I dislike which I was able to find a workaround for is that I can't integrate my outlook calendar just my google calendars. Review collected by and hosted on G2.com.

I love having everything about my business and for my business in one place, being able to see a snapshot all on one screen. But that's just the beginning. The level of automation with workflows, questionnaires, invoices, reminders, and the best ever online scheduling means that over time I've been able to handle more work with less effort. As a celebrant who has legal requirements to meet - it gives me peace of mind that everything is done when it should be. I don't know how I'd sleep without it! Review collected by and hosted on G2.com.

There's not much to dislike, but some of the (non-core) features are not available outside of the US, Review collected by and hosted on G2.com.

17hats is like my virtual assistant. It allows me to run my business seamlessly while I'm out of the office, living my life. It's intuitive to set up (and they have tons of support and resources if you need extra help). There are tons of integrations available, and once you've set up your workflows and automation, your business can run without you! I use it every day! Review collected by and hosted on G2.com.

I don't think there's anything I don't like about 17hats, but they're super open to feature requests if anything ever comes up! Review collected by and hosted on G2.com.