--- title: Zoho Assist Reviews meta_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 699 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 699 scale: '5' date_modified: '2026-06-17' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 699 ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons **What users like:** - Users find Zoho Assist to be **extremely user-friendly** , appreciating its simple setup, management, and efficient reporting features. (138 reviews) - Users appreciate the **easy setup and seamless remote access** provided by Zoho Assist, enhancing their support capabilities. (96 reviews) - Users value the **fast and user-friendly remote support** offered by Zoho Assist, making assistance seamless. (79 reviews) - Users find the **easy setup** of Zoho Assist to be efficient and smooth, enhancing their overall experience. (69 reviews) - Users value the **reliability** of Zoho Assist, noting its great connection quality and seamless setup process. (68 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users face challenges with **remote access issues** in Zoho Assist, making connections difficult and less efficient. (30 reviews) - Users often find **feature limitations** in Zoho Assist, feeling that many advanced tools require additional purchases for full functionality. (21 reviews) - Users often face **connection issues** with Zoho Assist, making remote access challenging and frustrating at times. (16 reviews) - Users find the **interface not user-friendly** , facing challenges with navigation and initial setup due to its complexity. (16 reviews) - Users express concern over **high pricing** of Zoho Assist, suggesting it affects their repurchase intentions and professionalism. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Aryabrata D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Zoho Assist?** Step by step instructions provided for the customer end module software. Convenient for customer to understand the instructions and clear display to customer about who is trying to access the device with company name and person name. Builds trust for the customer. Hence, denial rate has greatly reduced. Mobile and desktop both. The Zoho assist universal add on for customer end was a pleasant surprise. The integrations with other softwares are comprehensive. There is no lag or latency and the interface is instantaneous. Being included as a part of the Zoho One suit is a great boon as there is no additional cost to the company being a part of the Zoho One suite. The software is intelligent and the reporting featiures make it beneficial. **What do you dislike about Zoho Assist?** It is all good and excellently designed. No complaints. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist is helping us troubleshoot our customer's mobile and desktop/laptop devices saving time for the technician to travel for any software issues. ### 2. Seamless Zoho Desk Integration Makes Support Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Wessam B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Zoho Assist?** We used to use another product, and there was no integration between it and Zoho Deks, so it made sense for me to pilot Zoho Assist. To be honest, I could not wait until the other product licence expires so I can sign up with Zoho Assist. It is so easy to support a user from the helpdesk directly without having to open another system, etc... **What do you dislike about Zoho Assist?** I really think customising the grid would be very useful. We use the unattended function, and customising the grid is essential. For example, there is no location field, and if you want to use the note field, it is not available to be added into the grid **What problems is Zoho Assist solving and how is that benefiting you?** The speed of access to the user's PC / Laptop is brilliant. Also, the tools included are Command Prompt, PowerShell commands, and the Event Viewer, too many to mention, which are very useful to diagnose and help the user, especially the remote users. ### 3. Reliable, Fast Remote Login with Unattended Access That Saves the Day **Rating:** 5.0/5.0 stars **Reviewed by:** Jay M. | Freelance Video Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zoho Assist?** One of the most reliable and consistent remote login apps I've ever used. The unattended access feature has saved me when in a pinch multiple times, in the speed and efficiency of bouncing between multiple devices or needing to access a device in another location. **What do you dislike about Zoho Assist?** Zoho seems to have so many different apps and systems, I sometimes struggle in being redirected to other logins or finding the right place to get to my unattended access panel, but it's rare and not a major issue. **What problems is Zoho Assist solving and how is that benefiting you?** The main issue Zoho Assist is solving is allowing me to access systems that are in multiple locations around our business, and more importantly, on a variety of operating systems. I work primarily on a Mac, and being able to access a Windows device FROM my Mac has been a gamechanger. Rather than having to install those terrible dual OS systems, I can just remote in and get done what I need. ### 4. Zoho Assist Unattended Access: Exactly What I Needed, Incredibly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Zoho Assist?** Zoho Assist does exactly what I need it to do. I mainly use the Unattended Access service, and the interface couldn’t be easier to use. I also like that I can add notes in the computer name section, which helps me remember which computers belong to whom. **What do you dislike about Zoho Assist?** The only downside I’ve found with Zoho Assist Unattended Access is that I can’t join a PC if it’s powered down, but that’s just the nature of the beast. Other services are the same. They also have a lot of add on services, so much so I have not been able to take a look at them all yet, which is a good thing but can easily forget where to navigate to complete tasks. **What problems is Zoho Assist solving and how is that benefiting you?** It saves me a lot of time. I work at two schools, and being able to log in remotely keeps me from having to drive back and forth between different buildings. It’s also helpful to be able to see who is logged in to which station at any given time. ### 5. Simple, organized, and with fast connection: invitation by email and immediate permissions **Rating:** 4.5/5.0 stars **Reviewed by:** Robert D. | Gerente de Proyectos, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Zoho Assist?** It's simple and organized: the attendance invitation is sent by email to the user and they just need to log in. Apply the permissions immediately and take control of the machine with limited privileges, without being invasive. **What do you dislike about Zoho Assist?** We are still in the testing phase, but compared to AnyDesk, the connection times and the simplicity of connecting are unsurpassably better. Compared to TeamViewer, the smoothness is only matched by the paid version. **What problems is Zoho Assist solving and how is that benefiting you?** I had the paid version of TeamViewer, and due to their billing issues, a misunderstanding occurred. Finally, we are no longer their clients and were evaluating new tools. Upon remembering that we have Zoho Mail and Zoho Workplace, we did some research and saw that this fully meets our basic user support needs: one technician and fewer than 60 workstations. 100% recommended. ### 6. Easy-to-Use, Secure Browser-Based Remote Support with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Oleg G. | IT Support Engineer | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2026 **What do you like best about Zoho Assist?** Zoho Assist is very easy to use and quick to deploy when supporting users remotely. I like that I can start a session quickly without requiring complex installation on the user’s side, which is helpful when assisting non-technical users. The interface is straightforward and reliable, and it allows me to troubleshoot issues, run commands, and guide users through problems in real time. It’s also convenient that everything runs securely through the browser, which makes remote support efficient. **What do you dislike about Zoho Assist?** Overall it works very well, but sometimes the connection can feel slightly slower compared to some other remote support tools, especially when working on devices with lower bandwidth. The interface could also be a bit more streamlined in certain areas, such as navigating between sessions or accessing advanced tools. However, these are relatively minor issues and don’t affect the overall usability much. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows me to provide remote IT support to users without needing to be physically present. This saves a lot of time when troubleshooting issues such as software configuration, system errors, or user guidance. It also helps resolve problems much faster because I can directly access the user’s screen instead of trying to guide them step by step over the phone. Overall it improves response times and makes support more efficient. ### 7. Effortless Unattended Access with a Lightweight, User-Friendly Client **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | IT Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Zoho Assist?** The ability for my customers to easily download the unattended client and for me to quickly and without effort connect to them, diagnose the problem, and allow them to get on with their work with minimum fuss. The client footprint is small and is easy for the end user to understand. **What do you dislike about Zoho Assist?** The integration bar on the side sometimes doesn't work as it should, requiring me to readjust the screens to get the options to appear correctly. **What problems is Zoho Assist solving and how is that benefiting you?** The major issue that Zoho Assist solves is allowing me quick access to my customers' machines without having to pay a high premium and giving me more tools than the other products that do remote access. ### 8. Easy-to-Use, Great-Value One-Time Remote Support with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Zoho Assist?** I used Zoho Assist for several years while working at two different Managed Service Providers, mainly as a one-time remote support tool. I really enjoyed it, and I found it very easy to use. When I started my own business, I went straight back to Zoho Assist. It was simple to add the remote support integration to my website, and I can direct clients to that page whenever they need remote support. For the price, it’s a great option if you’re looking for a one-time remote support tool. **What do you dislike about Zoho Assist?** Honestly, I haven’t found any downsides to using Zoho Assist so far. It’s been a smooth experience for me, and I haven’t run into any issues worth mentioning. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist as an on-demand, one-time remote support tool when a client needs help. I typically don’t use the unattended access feature, although I have used it in the past. Overall, it’s a secure way to remotely access a client’s computer so I can troubleshoot and resolve issues without having to go onsite. I’ve also used it personally—for example, to help my brother transfer data from his old laptop to his new one, even though he lives several states away. For the price and the ease of use, I really enjoy using Zoho Assist. ### 9. Reliable Remote Support with Stellar Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** W R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Zoho Assist?** I really like Zoho Assist because it's a reliable product that we've been using for ten years without any issues. The customer service is great, and their chat feature is wonderful. The people who handle the chat at Zoho Assist are always very helpful and resolve any connectivity or download issues we've had. The initial setup is very easy; it's just a matter of sending a link that the employee downloads, making remote access straightforward. I also appreciate that the screen change is obvious, ensuring employees know when we're accessing their computers. It's nice to have clarity without any sneaky access vibes. **What do you dislike about Zoho Assist?** We have been using the product for ten years and cannot think of anything we dislike. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist to manage remote employees, administer accounts, set up emails, download programs, and resolve technical issues when employees can't troubleshoot themselves. You are also able to send files to and from a machine which is very helpful. ### 10. Remote support and distance training with a simple link and extremely practical use **Rating:** 5.0/5.0 stars **Reviewed by:** Davi M. | Software Developer and Data and System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Zoho Assist?** I consider the tool extremely efficient and practical for remote support and distance training. The ease of use is a great differentiator: the ability to generate a simple access link eliminates the need to install additional software on the client's device. This speeds up service, reduces technical complications, and contributes to a smoother user experience. **What do you dislike about Zoho Assist?** As the solution is cloud-based, the quality of remote access can be affected by slow or unstable connections, both on the support side and the client side. This can result in low resolution, slowness during use, or even disconnections. **What problems is Zoho Assist solving and how is that benefiting you?** The integration with Zoho Meeting is a valuable resource for our routine. This functionality allows us to easily initiate remote access to the client's computer during a video conference or remote training, without needing to switch between different programs or platforms. This makes the service process smoother and more efficient, benefiting both our team and the clients. ### 11. Zoho Assist Makes Remote Support Fast, Easy, and Fully Functional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zoho Assist?** What I like best about Zoho Assist is how easy it makes remote support without sacrificing functionality. It’s a cloud-based tool, so you can instantly connect to a user’s device from anywhere without complicated setup, which is a huge time-saver. **What do you dislike about Zoho Assist?** What I dislike about Zoho Assist is that while it works well for basic remote support, it can feel limited and inconsistent in more demanding scenarios. One common issue is performance. Remote sessions can sometimes lag or experience connection drops, especially on slower networks or when handling larger tasks, which can interrupt workflow **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist solves the core problem of providing fast, reliable technical support without needing physical presence. Instead of waiting for on-site visits, it allows instant remote access to a user’s device, which significantly reduces downtime and speeds up issue resolution. It also addresses the challenge of managing multiple systems or users across different locations. With features like unattended access, I can troubleshoot or maintain devices anytime without requiring the user to be present, making ongoing support much more efficient. ### 12. Reliable Remote Support with Clean UX, Great Value, and Top-Notch Zoho Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zoho Assist?** Zoho Assist uses a unique, home-grown backend that consistently works even when other platforms and products fail. There is a substantial sub-system that maintains connectivity and provides ease-of-access to customers. We use Zoho Assist as an emergency support tool and as a redundant remote access tool for vital business systems. It further integrates with all of our custom operations systems with a clean UX. We regularly use AI with it to update information and reach out to customers. For the price it is the best value to performance proposition on the market. When seeking support there is no better team than the Zoho Team. **What do you dislike about Zoho Assist?** From time to time we find that certain integration paths are dead-ends and some opportunities for optimizations seem to function poorly or not at all. Often in these times the Zoho Support team provides alternative paths that work quite well. **What problems is Zoho Assist solving and how is that benefiting you?** We use this with our end user customers as emergency remote access and with our critical business systems that require redundant remote access. ### 13. Smooth, Easy Remote Sessions for Managing Multiple Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | Principal, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Zoho Assist?** Technicians can quickly start sessions, reboot remote machines, and manage multiple devices without a steep learning curve. Performance is generally smooth. **What do you dislike about Zoho Assist?** Remote control sessions from a mobile phone works well, however it was hard to move a window to the second screen using just your fingers and a small phone. Best to have the user on the other end do that and talk them through the steps. **What problems is Zoho Assist solving and how is that benefiting you?** Another standout feature is the unattended access capability. It allows secure access to remote computers anytime, making it ideal for IT support teams and managed service providers. ### 14. Good solution for MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Aldo R Z. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Zoho Assist?** From a technical standpoint, it offers solid features and delivers decent speed once the session is established. Starting sessions is simple, and sending invites is straightforward. The pricing also feels affordable. I especially like being able to see whether the end user has opened the invite and begun downloading the agent. **What do you dislike about Zoho Assist?** The video quality could be better. I also can’t find my chat after the session has ended. While sending invites is straightforward, less tech-savvy users can get confused by the number of instructions, which can delay the connection. The price for additional technicians should be lower, since that would encourage bringing more staff onboard instead of having to pick and choose. **What problems is Zoho Assist solving and how is that benefiting you?** Cloud-based remote assistance that includes useful IT features and is easy to deploy. I also like being able to keep track of previous sessions. ### 15. Enables Seamless Remote Work, Needs Speed Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Zoho Assist?** I like that Zoho Assist is easy to access via a web browser, which makes it really convenient. It's pretty seamless once a technician accepts their invite as it's just a matter of ensuring the client tool is on the machine; there's not much more to it. Zoho Assist allows our employees to work from home and, as a result, increase productivity. It replaced our old VPN system and gave us back the needed functionality. **What do you dislike about Zoho Assist?** The biggest area for improvement would be making things run faster. It's kind of sluggish. Maybe it's because it's running over a web browser, but the experience doesn't totally emulate the response you would have in the office. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows employees to work from home, increasing productivity by providing seamless remote access via a web browser. ### 16. Best remote software ever... **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Mom's personal tech guy..., Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Zoho Assist?** The ease of use. It always works. Support is prompt and efficient. Unattended remote access is a blessing when you are trying to support someone (Mom) that has a hard time understanding what you are saying. **What do you dislike about Zoho Assist?** Not a thing. It always works when I need it to. **What problems is Zoho Assist solving and how is that benefiting you?** Somehow I became my Moms IT guy and then my friends It guy. Both are well in their years and are stubborn. They always insist that what you are describing to them is not on the screen. The unattended access allows me to prove them wrong :-) and allows me to keep more of my hair... I don't need to support them to often but its nice to know that there is a free software out there that allows me to support a couple of people without having to buy licenses. ### 17. Efficient Remote Management Despite Minor Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** David S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Zoho Assist?** I like being able to run the command prompt on my local device while it's executing on my remote device. The data analytics is especially useful because it gives me insights into each device that I access, providing live analytics about what's going on with the device. I also appreciate being able to open device manager and see the details usually available from a control panel, as it is very helpful. Additionally, organizing and grouping my team devices separately from customer devices is a huge plus. Zoho Assist also helps my team work together with the technicians by easily adding remote or unattended access devices, and that functionality is very helpful. I find it a really easy way to access it from any point, anywhere, at any time. Setting it up was quite easy, even with some custom additions I wanted to incorporate. **What do you dislike about Zoho Assist?** Zoho Assist, like any other remote platform, can be a bit laggy, and I do have to sometimes shut down my stuff. The full screen sometimes isn't working, and then the tabs on the left don't go away sometimes. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist for remote support and managing unattended devices. It gives live analytics and easy access anytime. It helps me execute tasks remotely, simplifies my workflow, organizes device groupings effectively, and saves time by running command prompts locally. ### 18. Quick Remote Support via a Simple Link—Fix Issues Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zoho Assist?** It is useful for us while taking the remote access of the system. We can connect to a user's system by just sending a link, which makes it easier for us to check and fix the issues. It helps us in fixing issues quickly without a complicated setup. **What do you dislike about Zoho Assist?** One thing which I disliked is that Assist has limitations when working on a Linux Systems using Wayland. Occasionally during a session , the connection gets disconneted which can interrupt the work. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps me provide remote support and resolve user issues. I can quickly connect to their system and fix issues directly. The Unattended access feature helped me to connect to a system even when the user is not available., so I can handle updates, checks and routine fixes more efficiently. ### 19. Remote Assistance Made Easy from the comfort of my Home Office **Rating:** 4.0/5.0 stars **Reviewed by:** Carldon K. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Zoho Assist?** I like that I have the ability to assists others with their phone or PC without having to be present with them **What do you dislike about Zoho Assist?** The installation process. Most of the people that require remote assistance rarely have the technological know how to install and run apps. It would be so much easier if they could just have one click acknowledgements and approvals without having to install anything. **What problems is Zoho Assist solving and how is that benefiting you?** Sometimes a Client needs assistance/training do something that I cannot do on their behalf. This allows them to do it themselves while being walked through the process, remotely. Otherwise they would need another person with the skills they lack to be physically present with them. ### 20. Powerful Yet Simple—The Perfect Remote Access Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Israel S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Zoho Assist?** What really stands out is the balance between powerful features and simplicity. File transfer, multi‑monitor navigation, unattended access, and session recording all work exactly as expected without unnecessary complexity. The security measures are also solid, giving both my team and clients confidence during every session. **What do you dislike about Zoho Assist?** As someone who manages operations and technical support, I appreciate tools that reduce friction and help me deliver a better experience. Zoho Assist does exactly that. It saves time, improves client satisfaction, and integrates seamlessly into a modern support workflow. Highly recommended for any business looking for a dependable, user‑friendly remote support solution. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist has quickly become one of the most reliable and efficient remote support tools in my workflow. The platform is lightweight, intuitive, and incredibly easy for clients to use—even those who aren’t tech‑savvy. Sessions connect fast, the interface is clean, and the performance is consistently smooth with minimal lag. ### 21. Effortless Remote Support with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Zoho Assist?** I use Zoho Assist for remoting into field technician laptops and troubleshooting problems as they occur. I like that it lets us see problems in real-time without having to translate them over the phone or a chat program. It is easy to use for the end user, which is the best thing I can say about it. Zoho Assist was cheaper and easier to use with our testing, and the initial setup was as easy as it can be. **What do you dislike about Zoho Assist?** If there was an app on the phone or QR code that could be generated, that would make it better. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist to remote into field technician laptops, seeing problems in real time without phone or chat translations. ### 22. Effortless Remote Access with Top-Notch Security and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** VAMSI g. | Sr Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Zoho Assist?** Easy Setup: The interface is intuitive, and starting a remote session takes just a few clicks. Cross-Platform Support: Works well across Windows, macOS, and mobile devices. Security: End-to-end encryption ensures safe data transfer during sessions. Collaboration Features: Allows screen sharing, file transfer, and remote control, making troubleshooting and support seamless. **What do you dislike about Zoho Assist?** Performance on Low Bandwidth: Can experience slight lag if the internet connection is weak. Limited Advanced Features: Compared to some competitors, lacks certain enterprise-level customization options. Occasional Session Drop: Rare but noticeable in long-duration sessions. **What problems is Zoho Assist solving and how is that benefiting you?** Remote Troubleshooting No need for physical presence to fix issues on client or employee machines. Ideal for distributed teams or customers in different locations. Secure Remote Access Provides encrypted sessions, reducing security risks compared to traditional remote tools. Cross-Platform Compatibility Works on Windows, macOS, Linux, and even mobile devices, eliminating OS-related barriers. Unattended Access Allows IT teams to manage systems even when users are offline, saving time and effort. File Transfer & Collaboration Quick sharing of files during sessions for faster resolution. Benifits: Time Efficiency: Faster issue resolution without travel. Cost Savings: Reduces operational costs by minimizing on-site visits. Improved Customer Experience: Immediate support builds trust and satisfaction. Scalability: Supports multiple sessions and devices, making it suitable for growing businesses. Compliance & Security: Meets industry standards for secure remote connections. ### 23. A Life Saver for Far-Away Older People in Your Life **Rating:** 5.0/5.0 stars **Reviewed by:** Marty C. | Helpful Daughter-in-Law, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Zoho Assist?** Zoho Assist is always reliable and easy to use from both sides of the connection. **What do you dislike about Zoho Assist?** Everything is great. Even the price. I wish more people knew about this to help older/compromised people in their lives. **What problems is Zoho Assist solving and how is that benefiting you?** This might be an unusual application of Zoho Assist, but we use it to monitor and help my 91-year-old mother-in-law's computer 3,000 miles away. Even though she is pretty with it, she'd been almost scammed a few times via her iMac. I had used Zoho Assist for some remote work before, so I got it again. For several years now, whenever we do her bills with her, or some scumbag is trying to take advantage of her, we hop on and are able to help. It's given us such piece of mind. I've also used it when an elderly friend was getting scammed. I coordinated to get on his computer and got it all sorted out. The only thing is that we have to say to them every time that they shouldn't let anyone else access their computer the way that we do. My mother-in-law now knows to just call us any time anything is even a little fishy and we use Zoho assist to keep her computer and data safe. LOVE it. Between having cameras with speakers in her house and Zoho Assist, we are able to take care of her safety from the other coast. ### 24. Helpful Interface and Modules That Make Remote Sessions Smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Renato G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Zoho Assist?** The interface, tools and all of the modules during a remote session are helpful. You can chat with the client too easy, video chat, text chat or voice chat. You can add groups, departments, multiple roles. **What do you dislike about Zoho Assist?** The pop up keys for Windows key is not working properly on MacOS. Add or delete devices is a little confusing. If you are connected in your laptop as a technician on a session and you want to connect your phone in the same session, just one device can have the access **What problems is Zoho Assist solving and how is that benefiting you?** You can adapt the price of your subscription according to your operation and that can start to save money for another software ### 25. Zoho Assist: Easy Deployment, Stable Remote Sessions, and Great Value for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Zoho Assist?** As a small MSP currently testing Zoho Assist during a trial period, we’ve been impressed with the results so far. What stands out most is how easy it is to deploy and configure unattended access across client machines. The setup process has been straightforward, which is important for a small team like ours. The remote session performance has been stable during our testing, and the interface is clean and intuitive for both technicians and end users. We also appreciate the browser-based option, which simplifies starting support sessions without adding unnecessary steps for clients. So far, Zoho Assist appears to offer the core functionality we need—reliable remote control, file transfer, and multi-monitor support—at a price point that seems attractive for a small MSP. We’re still evaluating it, but the early experience has been very positive. **What do you dislike about Zoho Assist?** Since we’re still in the trial phase, it’s hard to point to major drawbacks at this stage. That said, there are a few areas we’re still evaluating. The interface, while clean, can take a little time to fully understand all available features and settings, especially when configuring unattended access policies across multiple endpoints. We’re also comparing it closely with other remote support tools to see how it integrates into our existing MSP workflows and tool stack. Some advanced automation and integration options may require higher-tier plans, so we’re still assessing long-term scalability as our client base grows. Overall, nothing has been a deal-breaker so far, but we’re continuing to test it thoroughly before making a final decision. **What problems is Zoho Assist solving and how is that benefiting you?** As a small MSP, Zoho Assist is helping us streamline remote support and reduce the time it takes to assist clients. Instead of walking users through complicated troubleshooting steps over the phone, we can quickly establish a remote session and resolve issues directly. This improves response times and increases overall efficiency for our team. It also allows us to centralize unattended access to client machines, which is critical for proactive support and after-hours maintenance. Being able to securely connect to endpoints without requiring the end user to be present helps us deliver more consistent service. During our trial, we’ve already seen how it can reduce support friction, improve client experience, and potentially lower remote access costs compared to some other tools. For a small MSP, having a reliable and cost-effective remote support platform directly benefits both operational efficiency and scalability. ### 26. Intuitive, Multi-Platform Remote Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Zoho Assist?** I like Zoho Assist for its ease of use and the ability to customize the UI and agents with my own branding, like my logo and business info. It's great that it supports multiple platforms including Windows, OSX, and Android. I appreciate how intuitive and easy to navigate the platform is, making it simple to use all features. The initial setup was very smooth and navigation was clear. I also like that I don't have to host the platform on my own server, which adds to the convenience. Overall, Zoho Assist has excelled at everything I've used it for, and I was impressed enough to switch from RustDesk. **What do you dislike about Zoho Assist?** I can't think of anything at the moment. It has excelled at everything I have used so far. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist to access remote desktops, troubleshoot, and support clients on multiple platforms. It’s intuitive, customizable, and doesn’t require hosting on my server, making it easy to brand and use across Windows, OSX, Android, etc. ### 27. Great Multi-Screen Visibility, But Access Codes via Email Slow Things Down **Rating:** 3.5/5.0 stars **Reviewed by:** Stacy S. | Senior IT Service Desk Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Zoho Assist?** For me what I liked best was the multi screen visibility. Can view one screen at a time of all at once. **What do you dislike about Zoho Assist?** Having to open an email to get the enduser code for access access. **What problems is Zoho Assist solving and how is that benefiting you?** This solves a remote tool solution for access to end-users PC's so that we can assist with day to day user issues. ### 28. Effortless Remote Troubleshooting with Minor Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Zoho Assist?** I find Zoho Assist easy to direct users over the phone to connect to a session because it's simple for users to download and join. The multi-screen support is another feature I like. Also, the initial setup was very easy. **What do you dislike about Zoho Assist?** Copy/paste of text between local and remote devices can be clunky and frustrating. You have to copy, leave a screen, go back in and authorize the copy, then leave again to actually copy it. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist makes remote troubleshooting easy with simple access to user workstations. It's easy for users to download and connect to a session and has multi-screen support, making it seamless to direct users over the phone. ### 29. Excellent cost-benefit ratio with monthly payments and attractive discounts **Rating:** 5.0/5.0 stars **Reviewed by:** Gerson Jose M. | Gerente Departamento Asistencia Tecnica , Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Zoho Assist?** The cost-benefit ratio you offer me and the opportunity to pay monthly, as well as the discounts offered for switching to an annual plan, are very attractive. **What do you dislike about Zoho Assist?** the visualization of the reports is impractical and the export process is cumbersome **What problems is Zoho Assist solving and how is that benefiting you?** it allows me to provide remote support to my clients and generate reports for subsequent billing ### 30. Sure beats driving in traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Zoho Assist?** This is an easy-to-use product for remote support. I like how I can start from a customer record in Zoho CRM. The logging and reporting help make billing easier. **What do you dislike about Zoho Assist?** I wish the allowance for free unattended nodes were 10 instead of the lesser amount. **What problems is Zoho Assist solving and how is that benefiting you?** Sure beats driving to customer sites. ### 31. Zoho Assist is easy to use and very afordible with tons of features **Rating:** 5.0/5.0 stars **Reviewed by:** Jon Q. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Zoho Assist?** It is easy to use and has been very reliable, I have been using it for 5+ years. **What do you dislike about Zoho Assist?** I am very happy with Zoho Assist, if I had to complain about anything I would say that it is sometimes difficult to organize computers into groups as you have to go to different pages to move a computer to the correct group. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho to remote control and assist Friends/Family computers. It works great to quickly hop on their computer without alot of trouble from their end of helping me get connected. ### 32. Zoho assist: Reliable, Easy Remote Access with Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Zoho Assist?** When the pandemic hit and we started sending users to work from home we needed a remote support solution that we could get up and running quickly and affordably. Zoho assist gave us a reliable and simple way to remotely conect with user's systems, both unattended and attended. Licensing structure and pricing are simple and reasonable. Overall I would say the product offers excellent usability and affordability. **What do you dislike about Zoho Assist?** I have not had any issues with Zoho Assist, it performs the functions I expect out of it very well. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows me to securely connect to my remotye users' computers without needing them to do anything. It works quickly and reliably. ### 33. Smooth Remote Access with Top-A Reliable and Intuitive Remote Support Solution—Finally! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolò T. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Zoho Assist?** The remote connections are smooth and reliable, making it easy to work from anywhere. The interface is clean and user-friendly, which helps streamline daily tasks. Setting up the software and onboarding new clients is straightforward, and I appreciate the strong security features that give me peace of mind. Overall, I find it to be an excellent value considering the range of features it offers. **What do you dislike about Zoho Assist?** Transferring files requires switching to a specific 'file transfer mode,' as direct drag-and-drop from the main session window is not available. Additionally, I find that the Android app runs noticeably slower during sessions when compared to the desktop version. **What problems is Zoho Assist solving and how is that benefiting you?** For years, ScreenConnect was our preferred remote support tool, fitting our team’s needs perfectly. However, recent updates have made it more cumbersome, introducing unnecessary steps just to connect with clients and noticeably slowing our workflow. In response, we explored many other remote support platforms, but none struck the right balance of features, dependability, and user-friendly design to warrant a switch—until we discovered Zoho Assist. Zoho Assist has finally provided us with a worthy alternative. Its interface is straightforward and easy to navigate, remote sessions remain stable, and the overall experience closely mirrors what we valued in ScreenConnect. It fulfills our team’s requirements in almost every aspect. ### 34. Highly Capable Remote Support Tool Supporting Great Screen Sharing and Quick File Transfer **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron J. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Zoho Assist?** It is easy and fast to connect devices or desktops remotely using this outstanding tool and when it comes to implementation of this remote support tool the process is simple and efficient. **What do you dislike about Zoho Assist?** No flaws with the tool it has always worked and comes in very handy when offering remote support. **What problems is Zoho Assist solving and how is that benefiting you?** It helps me provide faster support and stay more responsive to device issues and through the remote desktop connections I can install software updates and apply security patches. ### 35. Zoho Assist is a real game changer at a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Jim R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Zoho Assist?** We use Zoho Assist every day to guide our customers through their issues while watching them explain at the same time. **What do you dislike about Zoho Assist?** NONE! We love everything about it and wouldn't change a thing **What problems is Zoho Assist solving and how is that benefiting you?** Being able to connect to a user's computer in real time is a life saver for both us and the end user. ### 36. My Experience with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Zbyszek R. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Zoho Assist?** I like Zoho Assist because it is a very easy-to-use tool, even for people without much technical experience. Its intuitive interface makes all the most important features easy to access and logically organized. Another major advantage is the stability of the connection, which allows for smooth and trouble-free remote work without frequent interruptions or delays. In addition, ease of implementation makes it quick to deploy without complicated setup, so it can be used almost immediately. Customer support is responsive and helpful, which gives confidence when assistance is needed. Zoho Assist is also well suited for frequent use, as it remains reliable and efficient even during daily, long-term sessions. Moreover, its ease of integration with other tools and systems makes it a flexible solution that fits well into existing workflows. Overall, it works efficiently and reliably, making Zoho Assist a convenient and effective solution for everyday work. **What do you dislike about Zoho Assist?** I haven’t found it yet. :) **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist solves the problem of providing reliable and secure remote access without complicated setup or technical barriers. It eliminates connection instability, complex configurations, and usability issues that are common in other remote support tools. For me, this means saving time, as I can connect quickly and work without interruptions. The stable connection and intuitive interface allow me to focus on solving tasks instead of dealing with technical issues. Additionally, easy integration and dependable customer support reduce downtime and make remote work more efficient and stress-free. ### 37. Zoho Assist: Easy Setup, Lightweight, and Stable Remote Connections **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Zoho Assist?** The best part of Zoho Assist it its usage easiness. You simply configure the session and share the app over a link with the other side and you're good to go. It's stable enough for the remote connections and very light. **What do you dislike about Zoho Assist?** The most hated part about Zoho Assist is creating apps and links over and over again and share it with the remote side. I know that it's the working logic of it but if you're giving support for many "different" customers and make connections over 4-5 in a day, this process can test your patients after some time. **What problems is Zoho Assist solving and how is that benefiting you?** The remote connections can be problematic if you don't have the right tool because it's not all about making remote connections to the other side, it's also about making the customer expections high for the output while in the session. If there are some disconnections on the session, it can lead negative impact on the customers even if you're one of the best support technicians in the company. So, right tools is always prior for these jobs and Zoho Assist is no different. ### 38. Very Reliable with Excellent Responsiveness on Remote Sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas L. | Technical IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Zoho Assist?** Quick to establish connections on both computer and mobile devices helps provide remote support to many devices and also I can share files during the session which is very helpful. **What do you dislike about Zoho Assist?** I can’t think of any cons and I have never experienced connections issues while using this platform for remote support. **What problems is Zoho Assist solving and how is that benefiting you?** It enables us to securely access a user’s computer to resolve technical problems in real time and this ensures we can troubleshoot software malfunctions quickly. ### 39. Zoho Assist: Unmatched Features and Support, Minor Subscription Setup Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Zoho Assist?** I need to access client computers on a daily basis. Some clients need to be present when I access and other allow me unattended access. Zoho Assist lets me do both. I have used Assist for many years now, and while I have tried alternatives, I have never found anything that could match the features and ease of use. In the few times that I have needed to request support, I have always gotten a LIVE person, and they were able to quickly resolve the issue. **What do you dislike about Zoho Assist?** While licensing is very reasonable, managing the subscription can be a bit cumbersome at first. There are 3 products with multiple levels. However, once you have you choices set its it easy to adjust. **What problems is Zoho Assist solving and how is that benefiting you?** I access my client's computers for a variety on needs. Install, Configure and updating applications. Walk-through of application usage for clients. A minor use is to enable clients to access a desktop while remote. Support of Mobile devices has become another key benefit. ### 40. Zoho Assist: Cost-Effective Remote Support for IT Professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Ken M. | IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zoho Assist?** Zoho Assist is a cost effective remote support tool that has many of the features the more expensive solutions provide. **What do you dislike about Zoho Assist?** I found it was a bit hard to use on iOS to support clients remotely. **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to connect to clients computers and help them resolve issues remotely. This often saves time driving and allows for quicker help. ### 41. Very User-Friendly for Technicians and End Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Zoho Assist?** I like that its very user friendly both from the technician stand point, but also from a user stand point. **What do you dislike about Zoho Assist?** I don't like how it has been caught up on a few anti-virus / malware applications. This makes it harder to give support to a new user, as I have to walk them through or find a different mean to get Zoho Assist whitelisted. **What problems is Zoho Assist solving and how is that benefiting you?** Its solving for me the ability give customers from anywhere in the US, real time support without having to walk them through steps. Rather, I'm able to just log into their system and resolve their request a lot faster, while letting me do research on the side, without them having to be bothered. ### 42. Easy, Convenient Remote Access via the Web with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Marco . | Marketing and IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Zoho Assist?** It’s easy to use, and I really like that I can remotely access our computers through a website without having to install a dedicated viewer. It’s very convenient. **What do you dislike about Zoho Assist?** Compared to other remote viewers, so far there isn’t much I dislike about Zoho Assist. It works the way I need it to, and it does what I expect. **What problems is Zoho Assist solving and how is that benefiting you?** I was having problems with one of the larger remote access companies, and after switching, everything has been smooth sailing. ### 43. Reasonable Cost and Simple Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Zoho Assist?** Cost is reasonable and deployment is simple. **What do you dislike about Zoho Assist?** File transfer could be simpler Transfer window pops up behind mail control window. **What problems is Zoho Assist solving and how is that benefiting you?** Both unattended and attended remote control of servers and workstations. This is a benefit for after-hours support and it decreases or eliminates travel to client location. ### 44. Zoho Assist: The Best Free Remote Access Software **Rating:** 5.0/5.0 stars **Reviewed by:** Robert L. | Executive officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Zoho Assist?** Zoho Assist is hands down the best free remote access software around **What do you dislike about Zoho Assist?** sometimes it is a little slow to respond but it isn't a deal breaker for me **What problems is Zoho Assist solving and how is that benefiting you?** Zoho assist helps me address my customers hardware/software connection issues no matter where they are in the world. it is easy to start a help session and it is a reasonably good stable connection and is fit for my use. 100% recommended ### 45. Easy, Fast Unattended Access at an Incredibly Low Cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Zoho Assist?** I've gotten a lot of use out of the unattended tools to help manage my enterprise at an incredibly low cost. It's easy and fast when I need to connect, and end users have reported that the UI to connect is easier than our old product. **What do you dislike about Zoho Assist?** Zoho offers a lot of different services, and attempting to bridge them all together with SSO is a struggle. If you're only using one tool, however, this isn't an issue. **What problems is Zoho Assist solving and how is that benefiting you?** My team works out of a central location and using Zoho assist helps us support users across the US easily and affordably. ### 46. My experience with Zoho Assist has been great from day one. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | self employed, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** That I can be anywhere and still access the comps I have, and those of my various family members I have older parents that are on the comps all the time but need assistance quite a bit. Zoho assist lets me do that from anywhere I am on my PC or my phone. I am in my 4th or more years of having Zoho Assist. **What do you dislike about Zoho Assist?** Havn't found anything I dis-like in Zoho Assist **What problems is Zoho Assist solving and how is that benefiting you?** I am able to jump on a family members comp if they are having issues with a email or software or anything. Some are older and tend to get lost sometimes on browsing, or somewhere they shouldn't and I can easily just log in and fix things. ### 47. Remote access via link in the browser: practical and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Davi M. | Software Developer and Data and System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Zoho Assist?** Remote access via link, directly in the browser, with autonomous access: very practical and easy to use. **What do you dislike about Zoho Assist?** I did not find any disadvantages, as it worked well for all clients. **What problems is Zoho Assist solving and how is that benefiting you?** We had a problem solving the installation difficulties of our software, and with Zoho Assist, we found a quick and easy way to resolve these issues. ### 48. Easy Remote Assistance and Control with No Downsides So Far **Rating:** 4.0/5.0 stars **Reviewed by:** Carrie B. | Information Technology Coordinator/Billing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Zoho Assist?** I appreciate the ease of using it both for remote assistance and remote control of my own computer. **What do you dislike about Zoho Assist?** Sometimes the admin control request is a bit tricky. **What problems is Zoho Assist solving and how is that benefiting you?** When power goes out or servers do not restart, this has been a lifesaver. ### 49. Lightning-Fast, Secure Remote Control **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Founder/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Zoho Assist?** Zoho Assist is a powerhouse for remote support and unattended access. 🚀 Secure, fast, and incredibly easy to deploy, it connects you to desktops and mobile devices in seconds. With screen sharing, file transfer, and seamless Zoho integration, it turns support into a smooth, professional experience. Absolutely LOVE it!!! **What do you dislike about Zoho Assist?** Nothing, it just works flawlessly! I am excited to have this as an indispensable tool. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist eliminates back and forth troubleshooting, saves travel time, and lets me securely fix client issues in minutes instead of hours. ### 50. Simple, Cost-Effective, and Amazing for Remote Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Zoho Assist?** Simplicity - It just works! And cost - for us, its the most cost effective solution. **What do you dislike about Zoho Assist?** Nothing! All the features are great. The tools and file sharing are amazing for remote management of employee computers. **What problems is Zoho Assist solving and how is that benefiting you?** Remote support has been completely changed for us, no more driving an hour to hit the power button, no more trips to a users office just clear cookies for them, I can complete the task from my office, and not lose time on what i was doing before. ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-17+11%3A54%3A13+-0500&secure%5Bsession_id%5D=7ffa5841-8d6e-419c-a4ce-cf9452cfd31b&secure%5Btoken%5D=fce4559ea090bff05045d0cf9a18f07270dccc1312f08f1294d716977fb23acd&format=llm_user) ## Zoho Assist Integrations - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [FreePBX](https://www.g2.com/products/freepbx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [ManageEngine ServiceDesk Plus MSP](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [One to One Plus](https://www.g2.com/products/one-to-one-plus/reviews) - [Spectrum](https://www.g2.com/products/trimble-spectrum/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Test IO](https://www.g2.com/products/test-io/reviews) - [VirtualBox](https://www.g2.com/products/virtualbox/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Desk SSIS Components by Devart](https://www.g2.com/products/zoho-desk-ssis-components-by-devart/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) ## Zoho Assist Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording - In-Browser Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Remote Device Control **Security** - Device Enrollment ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,877 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (506 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (477 reviews)