Eugene M.

CEO

Small-Business (50 or fewer emp.)

1/6/2022

"We like 13chats popup feature"

5/5

What do you like best about 13Chats?

13chats is really easy to use, and I like their popup widgets constructor with events and triggers Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

Hard to say, maybe the overall speed of work in the dashboard when many users are online. In general, I do not have any serious problems Review collected by and hosted on G2.com.

Recommendations to others considering 13Chats:

get an LTD on SaasMantra, worth it Review collected by and hosted on G2.com.

What problems is 13Chats solving and how is that benefiting you?

We use both live chat and popup widgets generator. Popups are for the exit intent users to return them back, and live chat for quick communications with potential clients. Review collected by and hosted on G2.com.

Maryna K.

Marketing Specialist

Mid-Market (51-1000 emp.)

10/6/2021

"I am in love with 13Chats"

5/5

What do you like best about 13Chats?

The user-friendly interface of the admin panel and applications and a lovely modern minimalistic website.

An option to test the service for free without a time limit. You need to switch to a paid pricing plan only if you reach the limits.

A straightforward drag&drop builder for making a Facebook chatbot.

There are a lot of smart ready-made templates and pop-ups based on the behavior and actions of website visitors. Tested: they don't annoy users and convert well!

Fast, humane support. Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

It would be great to enable operators and customers to exchange files via chat. And a chatbot that is built into the online chat is my dream :) Review collected by and hosted on G2.com.

What problems is 13Chats solving and how is that benefiting you?

Our support has completely transferred to 13Chats, and in just a week, we noticed changes: no more complaints from our operators that the working software was buggy. Statistics showed that those customers who communicated with support in the chat were more willing to register on our website and bought paid pricing plans. I'm glad we tried this service! Review collected by and hosted on G2.com.