# Best Live Chat Software

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Social Intents

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-10T13%3A03%3A12Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Fopen_modal_url%3D%252Fproducts%252F11za-1-company-1-chat%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Flive-chat%2526source%253Dcategory&secure%5Btoken%5D=ea4c8c8a3740e5a0bbb2376c09a58382a762e9787b35a20eb5e6afcca00f1483&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=custom_url)

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,660

#### How Do G2 Users Rate Zendesk for Customer Service?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows.
- Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing.
- Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities.
- Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management.
- Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking.

##### Cons

- Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively.
- Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup.
- Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise.
- Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk.
- Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)

**["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/it/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud è il CRM AI numero 1 al mondo per il servizio, dove gli esseri umani con agenti AI guidano insieme il successo del cliente. Service Cloud consente una collaborazione senza soluzione di continuità tra agenti AI e umani, per ogni tipo di servizio, su qualsiasi canale e in qualsiasi settore, per offrire esperienze senza sforzo dal primo contatto alla risoluzione finale. Con agenti autonomi, puoi trasformare interazioni a basso contatto e ad alto volume in esperienze senza contatto, trasferendole senza problemi ai tuoi agenti umani solo quando necessario per interazioni più complesse ad alto contatto. L'AI integrata nel flusso di lavoro aiuta i tuoi team di servizio a raggiungere nuovi livelli di produttività, migliorare la soddisfazione del cliente e stimolare la crescita. Tutte queste capacità sono costruite sulla piattaforma Salesforce con Agentforce e Data Cloud che consentono alle organizzazioni di servizio in tutto il mondo di: - Fornire supporto proattivo con dati dai tuoi prodotti, asset e servizi - Fornire servizio cross-channel 24/7 e risolvere rapidamente i problemi con agenti AI - Aumentare la produttività e accelerare la crescita con una piattaforma integrata

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,970

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.7/10 (Category avg: 9.1/10)
- **Sviluppo del Lead:** 8.5/10 (Category avg: 8.5/10)
- **Personalizzazione:** 8.3/10 (Category avg: 8.5/10)
- **Co-Navigazione:** 7.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Venditore:** [Salesforce](https://www.g2.com/it/sellers/salesforce)
- **Sito web dell'azienda:** www.salesforce.com
- **Anno di Fondazione:** 1999
- **Sede centrale:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti amano la **facilità d'uso** del servizio Agentforce, apprezzando la rapida configurazione e le funzionalità utili.
- Gli utenti apprezzano l' **interfaccia intuitiva e le capacità di reporting efficaci** di Agentforce Service, migliorando l'efficienza nella gestione dei casi.
- Gli utenti apprezzano la **gestione dei casi semplificata** di Agentforce Service, che rende facile l'organizzazione e il trasferimento tra i reparti.
- Gli utenti apprezzano l' **efficienza** del servizio Agentforce, che consente un'installazione senza problemi e una gestione semplificata delle attività di servizio clienti.
- Gli utenti apprezzano le **guide utili e la facilità di configurazione** , migliorando la loro esperienza complessiva con Salesforce Service Cloud.

##### Cons

- Gli utenti trovano che la **complessità** del servizio Agentforce possa richiedere un ampio addestramento e pianificazione per un uso efficace.
- Gli utenti trovano la **curva di apprendimento ripida** per i nuovi utenti, richiedendo un notevole tempo e pianificazione per utilizzare appieno le funzionalità.
- Gli utenti trovano la **ripida curva di apprendimento** del servizio Agentforce impegnativa, soprattutto per l'inserimento di nuovi membri del team.
- Gli utenti trovano **i prezzi e i componenti aggiuntivi costosi** , richiedendo una pianificazione attenta per gestire efficacemente i costi delle licenze.
- Gli utenti trovano la **complessità d'uso** del servizio Agentforce impegnativa, in particolare durante la configurazione e la personalizzazione per le funzionalità avanzate.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["L'evoluzione del servizio: colmare il divario tra dati e azione."](https://www.g2.com/it/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/it/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**[""Revisione quotidiana dell'uso di Salesforce Service Cloud nelle collezioni""](https://www.g2.com/it/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/it/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [In che modo Salesforce Service Cloud contribuisce a creare un'esperienza di servizio clienti più reattiva ed efficiente?](https://www.g2.com/it/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [Come viene utilizzato Salesforce Service Cloud per migliorare l'efficienza operativa e l'esperienza utente nel suo specifico settore?](https://www.g2.com/it/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/it/discussions/what-does-customer-self-service-require)
- [Che cos'è la community dei clienti di Salesforce?](https://www.g2.com/it/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/it/discussions/what-is-feedback-management-system)

### [Qualified](https://www.g2.com/it/products/qualified/reviews)

Qualified è la piattaforma di marketing agentico per le aziende B2B in tutto il mondo. Con sede a San Francisco, Qualified è progettata per modernizzare e massimizzare la generazione di pipeline inbound con Piper, l'agente SDR AI. Piper coinvolge autonomamente i visitatori del sito web, cattura i lead e li converte in pipeline senza alcun intervento umano. Con Piper, Qualified sta trasformando la generazione di pipeline come la conosciamo oggi. Il tuo sito web è la porta d'ingresso della tua attività e il culmine della generazione di pipeline, ma cosa succede quando gli acquirenti interessati vogliono saperne di più? Compilano un modulo web e vanno avanti. Quei lead vengono aggiunti a una coda per un rappresentante di sviluppo vendite (SDR) inbound che deve seguirli e coltivarli per la pipeline del tuo team di vendita. Quanto tempo ci vuole perché un lead inbound riceva una risposta? Possono passare ore, se non giorni. Nel mondo delle vendite e del marketing, la velocità è cruciale poiché il 78% degli acquirenti sceglie il fornitore che risponde per primo. Il problema è che è impossibile rispondere rapidamente con il processo attuale perché è dolorosamente manuale, richiede tempo ed è basato su una capacità umana limitata. Ma non deve essere così. Nell'era dell'IA, possiamo mettere la generazione di pipeline in modalità automatica. Incontra Piper, l'agente SDR AI. Opera su tutto il tuo movimento inbound e lavora instancabilmente per convertire gli acquirenti qualificati in pipeline, 24 ore su 24, 7 giorni su 7. Piper sa tutto sui tuoi acquirenti. Profila ogni visitatore del sito web per capire se è qualificato e dove si trova nel percorso d'acquisto, quindi lavora per raggiungere i suoi obiettivi di conversione. Piper trasforma anche ogni punto di contatto sul tuo sito web in un'opportunità di conversione con chat dal vivo, prenotazione di incontri e offerte di marketing personalizzate. Inoltre, Piper gestisce la casella di posta per inviare rapidamente email di follow-up personalizzate e di nurturing a ciascun lead. Centinaia dei marchi leader mondiali, tra cui Crunchbase, Demandbase, Greenhouse, Plaid e Suse, hanno assunto Piper, l'agente SDR AI, per far crescere la loro pipeline inbound e stanno vedendo risultati aziendali concreti e tangibili.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,531

#### How Do G2 Users Rate Qualified?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.9/10 (Category avg: 9.1/10)
- **Sviluppo del Lead:** 9.5/10 (Category avg: 8.5/10)
- **Personalizzazione:** 9.4/10 (Category avg: 8.5/10)
- **Co-Navigazione:** 9.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Qualified?

- **Venditore:** [Salesforce](https://www.g2.com/it/sellers/salesforce)
- **Sito web dell'azienda:** www.salesforce.com
- **Anno di Fondazione:** 1999
- **Sede centrale:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Operations Manager, Sales Development Representative
- **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi
- **Company Size:** 67% Medium, 21% Large

#### What Do G2 Reviewers Say About Qualified?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti elogiano il **supporto clienti eccezionale** fornito da Qualified, migliorando significativamente l'implementazione e il valore continuo.
- Gli utenti trovano il **supporto dedicato e la visibilità** di Qualified inestimabili per un'implementazione di successo e un'ottimizzazione continua.
- Gli utenti elogiano Qualified per la sua **interfaccia intuitiva e le caratteristiche innovative** che migliorano la qualificazione dei lead e il coinvolgimento.
- Gli utenti apprezzano la **facilità d'uso** di Qualified, rendendo l'integrazione e la massimizzazione dei benefici delle funzionalità senza soluzione di continuità ed efficiente.
- Gli utenti apprezzano il **servizio clienti eccezionale** , sentendosi supportati dai membri del team dedicati durante l'implementazione e oltre.

##### Cons

- Gli utenti hanno difficoltà con la **curva di apprendimento** di Qualified, in particolare per quanto riguarda l'usabilità e l'intuitività in varie aree.
- Gli utenti trovano le **funzionalità mancanti** nella funzionalità di limite qualificato, influenzando l'estrazione dei dati e l'esperienza utente.
- Gli utenti notano una **ripida curva di apprendimento** per utilizzare Qualified in modo efficace, anche se il supporto aiuta a facilitare la transizione.
- Gli utenti desiderano più **opzioni di personalizzazione** per gli elementi grafici e scorciatoie specifiche per l'esperienza per migliorare l'interazione dell'utente.
- Gli utenti trovano la **complessità** delle regole di instradamento e della configurazione impegnativa, richiedendo tempo e supporto significativi per padroneggiarla.

#### What Are Recent G2 Reviews of Qualified?

**["Il miglior fornitore tecnologico che abbiamo mai implementato. Coinvolgimento istantaneo, riunioni migliori, supporto fenomenale"](https://www.g2.com/it/survey_responses/qualified-review-13193222)**

**Rating:** 5.0/5.0 stars

_— Layne P._

[Read full review](https://www.g2.com/it/survey_responses/qualified-review-13193222)

**["Partnership eccezionale e SDR AI 24/7 che accelera il tempo per ottenere valore"](https://www.g2.com/it/survey_responses/qualified-review-13191342)**

**Rating:** 5.0/5.0 stars

_— David B._

[Read full review](https://www.g2.com/it/survey_responses/qualified-review-13191342)

#### What Are G2 Users Discussing About Qualified?

- [A cosa serve Qualified?](https://www.g2.com/it/discussions/what-is-qualified-used-for)
- [What skills does a software developer need in 2020?](https://www.g2.com/it/discussions/what-skills-does-a-software-developer-need-in-2020)
- [What qualities do you need to be a software developer?](https://www.g2.com/it/discussions/what-qualities-do-you-need-to-be-a-software-developer)
- [What is qualified io?](https://www.g2.com/it/discussions/what-is-qualified-io)

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,733

#### How Do G2 Users Rate Fin?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lead Development:** 8.2/10 (Category avg: 8.5/10)
- **Customization :** 8.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13188941)

**["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/fin-review-13196970)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

## FAQs About Live Chat Software

Generated using AI

Last updated: June 3, 2026

### Which live chat software is best for ecommerce

Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows.
- [Fin](https://www.g2.com/products/fin) — answers simple questions using help content.
- [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility.

### Best live chat options for business websites

Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation.
- [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions.
- [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows.

### Leading live chat apps to improve customer support

Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing.
- [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions.
- [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support.

### What should buyers look for in live chat software

According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down.

### What are the most important features in live chat software

According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly.

### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses.

**Average Rating:** 4.4/5.0

**Total Reviews:** 7,582

#### How Do G2 Users Rate Zoho Desk?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.4/10 (Category avg: 8.5/10)
- **Customization :** 8.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Zoho Desk?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Company Website:** www.zoho.com
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Zoho Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **intuitive and user-friendly interface** of Zoho Desk, enhancing ticket management and customer communication seamlessly.
- Users appreciate the **intuitive interface and automation features** of Zoho Desk, enhancing support operations and team performance.
- Users highly value the **efficient ticket management** of Zoho Desk, noting its seamless operation and valuable automation features.
- Users appreciate the **seamless integrations** in Zoho Desk, enhancing collaboration and streamlining customer interaction management.
- Users love the **intuitive interface** of Zoho Desk, making ticket management and communication seamless and efficient.

##### Cons

- Users face a **difficult learning curve** with Zoho Desk due to an inconsistent UI and complex reporting processes.
- Users face a **steep learning curve** with Zoho Desk due to inconsistent UI and complex customization processes.
- Users find **limited customization** challenging, as it complicates maintenance and onboarding in Zoho Desk.
- Users find the **complexity of advanced features** in Zoho Desk can be frustrating and time-consuming to navigate.
- Users find Zoho Desk's **non-intuitive interface** challenging, making navigation and functionality harder to grasp.

#### What Are Recent G2 Reviews of Zoho Desk?

**["Efficient and clear solution for customer service"](https://www.g2.com/survey_responses/zoho-desk-review-13218904)**

**Rating:** 4.5/5.0 stars

_— Thomas A._

[Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13218904)

**["Helps us keep track of customer messages easily"](https://www.g2.com/survey_responses/zoho-desk-review-13233241)**

**Rating:** 4.0/5.0 stars

_— Mustafa E._

[Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13233241)

#### What Are G2 Users Discussing About Zoho Desk?

- [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote
- [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote
- [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote

### [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)

The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, this API provides a unique opportunity for businesses to build meaningful relationships with their audience. Ideal For: - Businesses seeking to send marketing messages, enhance customer engagement through transactional messages, authentication messages and support messages - Enterprises looking to automate routine communication tasks - Marketers aiming to leverage WhatsApp's vast user base for targeted campaigns Benefits: - Improved Customer Experience: Provide instant support and personalized interactions - Increased Efficiency: Automate routine tasks, freeing up resources for more strategic initiatives - Enhanced Data Insights: Gain valuable insights into customer behavior Key Features: - Scalable Messaging: Send and receive messages programmatically - Multimedia Support: Share text, images, documents, and links - Personalized Interactions: Use customer data to create tailored experiences - Omnichannel Support: Integrate WhatsApp with existing channels - Robust Analytics: Track key metrics to optimize campaigns - High Uptime and Security: Enjoy 99.9% uptime and SOC2 and ISO 27001 certifications

**Average Rating:** 4.6/5.0

**Total Reviews:** 237

#### How Do G2 Users Rate WhatsApp Business Platform?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind WhatsApp Business Platform?

- **Seller:** [Meta Platforms, Inc](https://www.g2.com/sellers/meta-platforms-inc)
- **Company Website:** about.meta.com
- **Year Founded:** 2008
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Meta  
9,891,711 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ddd5ae494d43c8871a4a073a634fa2f05131a85b5f7f4df13a9fc1cffa0ec84&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmeta%2F&secure%5Burl_type%5D=linkedin_company_website)  
158,764 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 65% Small, 25% Medium

#### What Do G2 Reviewers Say About WhatsApp Business Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users find WhatsApp Business Platform to be **extremely user-friendly** , facilitating seamless communication and efficient customer interactions.
- Users appreciate the **automation capabilities** of WhatsApp Business Platform, enabling efficient communication and business scaling effortlessly.
- Users value the **quick and automated reply feature** of WhatsApp Business, enhancing customer engagement effortlessly.
- Users appreciate the **valuable business features** of WhatsApp Business Platform, enhancing connectivity and marketing efficiency.
- Users value the **easy communication** offered by WhatsApp Business Platform, enhancing trust and fostering effective connections with customers.

##### Cons

- Users face **scalability issues and complications** during setup, limiting the accessibility and efficiency of WhatsApp Business Platform.
- Users are frustrated by **messaging issues** like visible typing indicators and disorganized customer interactions on WhatsApp Business.
- Users find WhatsApp Business lacking in **advanced features** , limiting its effectiveness compared to full CRM tools.
- Users find the **template issues** frustrating, as they complicate communication and can lead to increased costs.
- Users find the **expensive costs** for template usage and bulk messages a barrier to effective communication on WhatsApp Business.

#### What Are Recent G2 Reviews of WhatsApp Business Platform?

**["Simple, Reliable Customer Communication with WhatsApp Business Platform"](https://www.g2.com/survey_responses/whatsapp-business-platform-review-13125659)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/whatsapp-business-platform-review-13125659)

**["Simple, Efficient Customer Communication with WhatsApp Business"](https://www.g2.com/survey_responses/whatsapp-business-platform-review-13173208)**

**Rating:** 5.0/5.0 stars

_— Rahul K._

[Read full review](https://www.g2.com/survey_responses/whatsapp-business-platform-review-13173208)

### [Podium](https://www.g2.com/it/products/podium/reviews)

Podium è una piattaforma di comunicazione nativa AI che impiega Dipendenti AI per aiutare le imprese locali a trasformare ogni conversazione—testo, chiamata o chat web— in ricavi. Fidato da oltre 100.000 imprese locali—dai concessionari auto e servizi HVAC ai centri estetici e rivenditori—Podium cattura e converte i lead 24/7, generando nuovi affari e clienti abituali. Oggi, il 78% dei clienti acquista dalla prima azienda che risponde—ma la maggior parte delle aziende impiega un'ora o più per rispondere. Podium colma questo divario istantaneamente con "Jerry", il tuo Dipendente AI sempre attivo. Dal primo giorno, Jerry comprende il tuo inventario, risponde entro due minuti, programma appuntamenti, prenota test drive, invia promozioni mirate, richiede recensioni e risponde persino ai feedback dei clienti su Google. Jerry libera il tuo staff per concentrarsi su compiti di alto valore, garantendo che ogni cliente riceva un servizio di alta qualità. Le aziende che utilizzano i Dipendenti AI di Podium riportano: - Aumento del 30% delle vendite - Tasso di presentazione agli appuntamenti più alto del 56% - 80% in più di appuntamenti fuori orario - Tasso di conversione da lead a vendita più alto del 50% Con strumenti che includono Telefoni, Recensioni, Pagamenti, Webchat, Messaggistica di massa e oltre 200 integrazioni DMS/CRM, Podium offre interazioni rapide e personalizzate che trasformano le conversazioni in vendite—tracciando automaticamente i ricavi con ogni punto di contatto con il cliente. Podium è costruito su oltre un decennio di dati e intuizioni dei clienti, guadagnando riconoscimenti da Forbes Cloud 100, Inc. 5000 e dalle aziende più innovative di Fast Company. Ma è più orgoglioso delle sue valutazioni a cinque stelle del 92%—guadagnate quotidianamente da utenti soddisfatti.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,026

#### How Do G2 Users Rate Podium?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.2/10 (Category avg: 9.1/10)
- **Sviluppo del Lead:** 8.6/10 (Category avg: 8.5/10)
- **Personalizzazione:** 8.2/10 (Category avg: 8.5/10)
- **Co-Navigazione:** 7.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Podium?

- **Venditore:** [Podium](https://www.g2.com/it/sellers/podium)
- **Sito web dell'azienda:** www.podium.com
- **Anno di Fondazione:** 2014
- **Sede centrale:** Lehi, UT
- **Twitter:** @PodiumHQ  
4,178 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,569 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, General Manager
- **Top Industries:** Automobilistico, Vendita al dettaglio
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Podium?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti elogiano Podium per il suo **design intuitivo** , garantendo una facile navigazione e una gestione efficace dei clienti.
- Gli utenti elogiano Podium per il suo **supporto fantastico e le caratteristiche facili da usare** , migliorando in definitiva le operazioni aziendali e il coinvolgimento dei clienti.
- Gli utenti apprezzano le **capacità di comunicazione unificate** di Podium, che integrano senza problemi i messaggi su varie piattaforme in un'unica dashboard intuitiva.
- Gli utenti trovano **facile comunicazione** con Podium vitale per il coinvolgimento dei clienti in tempo reale e l'accesso ai messaggi precedenti.
- Gli utenti elogiano il **eccellente supporto clienti** di Podium, migliorando le operazioni aziendali e aumentando la soddisfazione del cliente senza problemi.

##### Cons

- Gli utenti riscontrano **problemi di messaggistica** in Podium, lottando per gestire grandi volumi e recuperare la corrispondenza passata in modo efficiente.
- Gli utenti notano la **mancanza di funzionalità aggiuntive** in Podium, influenzando le loro offerte di servizi e l'esperienza di interazione con i clienti.
- Gli utenti trovano che Podium abbia **funzionalità limitate** , rendendo difficile gestire grandi volumi di messaggi e mancando di integrazione con Hubspot.
- Gli utenti trovano i prezzi di Podium **eccessivi** , in particolare per le piccole imprese che cercano funzionalità avanzate.
- Gli utenti sono frustrati con **un supporto clienti scadente** , affrontando ritardi e ostacoli inutili durante il processo di cancellazione.

#### What Are Recent G2 Reviews of Podium?

**["Podium ha trasformato la comunicazione della nostra agenzia con integrazioni senza soluzione di continuità su richiesta"](https://www.g2.com/it/survey_responses/podium-review-12909019)**

**Rating:** 5.0/5.0 stars

_— Kenya A._

[Read full review](https://www.g2.com/it/survey_responses/podium-review-12909019)

**["Meno come uno strumento di raccolta recensioni e più come una reception digitale"](https://www.g2.com/it/survey_responses/podium-review-12877946)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/it/survey_responses/podium-review-12877946)

#### What Are G2 Users Discussing About Podium?

- [Podium è un CRM?](https://www.g2.com/it/discussions/is-podium-a-crm) - 2 comments
- [Cosa fa l'azienda Podium?](https://www.g2.com/it/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/it/discussions/what-is-podium-app)

### [Tidio](https://www.g2.com/it/products/tidio/reviews)

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,893

#### How Do G2 Users Rate Tidio?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.2/10 (Category avg: 9.1/10)
- **Sviluppo del Lead:** 8.8/10 (Category avg: 8.5/10)
- **Personalizzazione:** 8.9/10 (Category avg: 8.5/10)
- **Co-Navigazione:** 8.6/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Tidio?

- **Venditore:** [Tidio](https://www.g2.com/it/sellers/tidio)
- **Anno di Fondazione:** 2013
- **Sede centrale:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Vendita al dettaglio, Marketing e pubblicità
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti amano la **facilità d'uso** di Tidio, migliorando la comunicazione del team e fornendo un'interazione senza soluzione di continuità con i clienti.
- Gli utenti apprezzano Tidio per le sue **capacità di supporto clienti immediato** , migliorando l'engagement e la soddisfazione con un'assistenza tempestiva.
- Gli utenti sono impressionati dall' **efficiente chatbot AI** di Tidio, che migliora la comunicazione e il supporto ai clienti durante i periodi di punta.
- Gli utenti elogiano la **facile configurazione** di Tidio, rendendo l'impostazione iniziale fluida ed efficiente per iniziare rapidamente.
- Gli utenti amano le **funzionalità di coinvolgimento in tempo reale** di Tidio, rendendo l'interazione con i clienti fluida ed efficace su più piattaforme.

##### Cons

- Gli utenti trovano Tidio **costoso** , soprattutto per i liberi professionisti che cercano opzioni di licenza convenienti che soddisfino le loro esigenze.
- Gli utenti trovano le **funzionalità mancanti** in Tidio, come la geolocalizzazione, costose e carenti di flessibilità.
- Gli utenti trovano **frustrante la limitata personalizzazione** di Tidio, desiderando un maggiore controllo sulle impostazioni e sui flussi di lavoro del chatbot.
- Gli utenti trovano i prezzi di Tidio **troppo costosi** e suggeriscono un modello di pagamento più flessibile per una migliore accessibilità economica.
- Gli utenti desiderano **più funzionalità** in Tidio, come stili di chatbot aggiuntivi e capacità di modifica migliorate su dispositivi mobili.

#### What Are Recent G2 Reviews of Tidio?

**["Coinvolgimento Efficiente del Cliente, Configurazione Facile"](https://www.g2.com/it/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/it/survey_responses/tidio-review-13183557)

**["Dashboard pulito e personalizzabile con integrazione fluida del chatbot WordPress"](https://www.g2.com/it/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/it/survey_responses/tidio-review-13177684)

#### What Are G2 Users Discussing About Tidio?

- [Come posso configurare e ottimizzare i chatbot in Tidio per il mio sito di e-commerce?](https://www.g2.com/it/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [A cosa serve Tidio?](https://www.g2.com/it/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [Come disinstallare Tidio?](https://www.g2.com/it/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/it/discussions/is-tidio-safe) - 7 comments
- [Come si usa Tidio?](https://www.g2.com/it/discussions/how-do-you-use-tidio) - 2 comments

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,070

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.7/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews.
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient.
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly.
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation.
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication.

##### Cons

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements.
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience.
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues.
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology.
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience.

#### What Are Recent G2 Reviews of Birdeye?

**["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451)

**["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)**

**Rating:** 5.0/5.0 stars

_— Terry Lind S._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [HubSpot Service Hub](https://www.g2.com/it/products/hubspot-service-hub/reviews)

Service Hub offre un servizio clienti potenziato dall'IA su larga scala unificando le informazioni sui clienti, fornendo strumenti di supporto omnicanale e abilitando opzioni di self-service efficienti all'interno di una singola piattaforma. Proposta di Valore Principale: Service Hub affronta tre sfide critiche del servizio clienti: scalare i team di supporto senza aumentare proporzionalmente il numero di dipendenti, mantenere la qualità del servizio su più canali di comunicazione e sfruttare i dati dei clienti per guidare la fidelizzazione e la crescita. La piattaforma collega i dati del servizio clienti con le informazioni di vendita e marketing, fornendo ai rappresentanti del supporto un contesto completo del cliente. Capacità Chiave: Help Desk Omnicanale: Service Hub consolida le richieste di supporto provenienti da più canali di comunicazione in un'unica interfaccia. I team gestiscono tutte le comunicazioni con i clienti senza dover cambiare strumento, garantendo una qualità di risposta coerente su tutti i canali. Efficienza Potenziata dall'IA: La piattaforma include funzionalità di IA che automatizzano l'instradamento dei ticket, suggeriscono articoli pertinenti della base di conoscenza e identificano modelli nei problemi dei clienti per migliorare la velocità di risoluzione e la produttività del team di supporto. Strumenti di Self-Service: Service Hub offre la creazione di una base di conoscenza, funzionalità di chatbot e capacità di portale clienti che consentono ai clienti di trovare risposte in modo indipendente. Questo riduce il volume dei ticket e il carico di lavoro del team di supporto migliorando al contempo la soddisfazione del cliente. Fidelizzazione Basata sui Dati: La piattaforma offre punteggi di salute del cliente, report di efficienza e analisi delle tendenze che aiutano i leader del servizio a identificare gli account a rischio, ottimizzare le prestazioni del team e collegare le attività di supporto alle metriche di crescita aziendale. Service Hub vs. Alternative: A differenza dei sistemi di ticketing standalone che operano in isolamento, Service Hub condivide i dati dei clienti con le piattaforme di vendita e marketing, consentendo ai team di supporto di vedere il contesto completo del percorso del cliente. I rappresentanti possono accedere alla cronologia degli acquisti, alle interazioni di marketing e alle conversazioni di vendita senza dover richiedere informazioni ad altri dipartimenti. Service Hub elimina la necessità di acquistare e integrare strumenti separati per la chat dal vivo, la gestione della base di conoscenza, la raccolta di feedback dei clienti e l'analisi del servizio fornendo queste capacità all'interno della piattaforma unificata di HubSpot. Chi Dovrebbe Usare Service Hub: Service Hub serve i leader dell'esperienza cliente che cercano di scalare il supporto in modo efficiente, i team di supporto che necessitano di un contesto completo del cliente per una qualità del servizio elevata e le organizzazioni che vogliono collegare le metriche del servizio agli esiti di fidelizzazione e crescita. La piattaforma consente ai leader CX di concentrarsi su rappresentanti efficienti potenziati dall'IA. Risultato: Service Hub aiuta i team a fornire un supporto delizioso su larga scala con informazioni unificate sui clienti, creare rappresentanti efficienti potenziati dall'IA e scalare la loro azienda, non la complessità.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,822

#### How Do G2 Users Rate HubSpot Service Hub?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.8/10 (Category avg: 9.1/10)
- **Sviluppo del Lead:** 8.4/10 (Category avg: 8.5/10)
- **Personalizzazione:** 8.1/10 (Category avg: 8.5/10)
- **Co-Navigazione:** 8.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind HubSpot Service Hub?

- **Venditore:** [HubSpot](https://www.g2.com/it/sellers/hubspot)
- **Sito web dell'azienda:** hubspot.com
- **Anno di Fondazione:** 2006
- **Sede centrale:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Success Specialist
- **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano HubSpot Service Hub **eccezionalmente facile da usare** , semplificando la comunicazione e migliorando il processo decisionale senza sforzo.
- Gli utenti apprezzano l' **integrazione senza soluzione di continuità** di HubSpot Service Hub, migliorando la collaborazione e l'accesso alle informazioni attraverso i canali.
- Gli utenti apprezzano il **supporto clienti reattivo** di HubSpot Service Hub, migliorando la loro efficienza nella comunicazione e nel processo decisionale.
- Gli utenti amano l' **efficienza** di HubSpot Service Hub, che semplifica i flussi di lavoro e migliora significativamente la produttività.
- Gli utenti apprezzano il **sistema di ticketing efficiente** in HubSpot Service Hub per gestire le interazioni con i clienti senza problemi.

##### Cons

- Gli utenti trovano le **funzionalità mancanti** in HubSpot Service Hub limitanti, specialmente quando le esigenze crescono e la scalabilità diventa costosa.
- Gli utenti trovano la **personalizzazione limitata** dei contatti e dei design restrittiva, influenzando la funzionalità e l'espressione creativa.
- Gli utenti sono frustrati dalle **funzionalità limitate** , in particolare per quanto riguarda le difficoltà di personalizzazione e integrazione che influenzano la produttività.
- Gli utenti affrontano una **mancanza di funzionalità** in HubSpot Service Hub, ostacolando la collaborazione e complicando l'esperienza utente.
- Gli utenti trovano il **sistema di gestione dei ticket macchinoso** , con limitazioni che influenzano l'efficienza e la gestione dei dati.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/it/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/it/survey_responses/hubspot-service-hub-review-11586632)

**["Gestione dei ticket e supporto centralizzato con automazioni che migliorano l'esperienza"](https://www.g2.com/it/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/it/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [In che modo HubSpot Service Hub contribuisce a creare un'esperienza di servizio clienti più coesa ed efficace?](https://www.g2.com/it/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [A cosa serve HubSpot Service Hub?](https://www.g2.com/it/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [Cosa fa il software HubSpot?](https://www.g2.com/it/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Quali delle seguenti funzionalità sono disponibili sulla piattaforma HubSpot?](https://www.g2.com/it/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [Che cos'è un service hub?](https://www.g2.com/it/discussions/what-is-service-hub) - 2 comments

### [Smartsupp](https://www.g2.com/products/smartsupp/reviews)

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.

**Average Rating:** 4.7/5.0

**Total Reviews:** 959

#### How Do G2 Users Rate Smartsupp?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Smartsupp?

- **Seller:** [Smartsupp](https://www.g2.com/sellers/smartsupp)
- **Year Founded:** 2013
- **HQ Location:** Brno, South Moravia
- **Twitter:** @SmartsuppCOM  
441 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51ac950f8182cc23422a3d00e7f6588c5baf7de60923531f6be2f1962112a290&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5005135%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 96% Small, 3% Medium

#### What Do G2 Reviewers Say About Smartsupp?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms.
- Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze.
- Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement.
- Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices.
- Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience.

##### Cons

- Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility.
- Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction.
- Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance.
- Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp.
- Users find the **chat management lacking** , struggling with limited message editing and poor support communication.

#### What Are Recent G2 Reviews of Smartsupp?

**["Smartsupp’s All-in-One Live Chat, Chatbots, and Visitor Tracking Boosts Conversions"](https://www.g2.com/survey_responses/smartsupp-review-12542937)**

**Rating:** 5.0/5.0 stars

_— Andrea P._

[Read full review](https://www.g2.com/survey_responses/smartsupp-review-12542937)

**["Effortless Automation with Multilingual Excellence"](https://www.g2.com/survey_responses/smartsupp-review-12259097)**

**Rating:** 4.0/5.0 stars

_— Blessed P._

[Read full review](https://www.g2.com/survey_responses/smartsupp-review-12259097)

#### What Are G2 Users Discussing About Smartsupp?

- [What is Smartsupp used for?](https://www.g2.com/discussions/what-is-smartsupp-used-for)

### [Freshdesk](https://www.g2.com/it/products/freshdesk/reviews)

Freshdesk (un prodotto di Freshworks Inc.) è una soluzione moderna di servizio clienti potenziata dall'IA con capacità aziendali senza la complessità aziendale. Freshdesk unifica canali, conversazioni, capacità di intelligenza artificiale, approfondimenti sui clienti e gestione avanzata dei ticket in un unico luogo nel Freshdesk Command Center, così gli agenti sono pronti a risolvere. Con Freddy, l'IA incentrata sulle persone, i team di servizio clienti possono attivare agenti IA in pochi minuti per risolvere completamente query complesse e semplici, ottenere assistenza per risposte e risoluzioni dall'IA copilota e rimanere al passo con le intuizioni dell'IA. Freshdesk è anche dotato di flussi di lavoro avanzati, automazioni e self-service, così puoi facilmente configurare e scalare il servizio clienti su qualsiasi canale, che tu sia un team di supporto di 10 o 500 persone. Freshdesk è rapido da configurare, facile da usare e progettato per un impatto rapido: offre un ROI del 225%, un tasso di risoluzione al primo contatto omnicanale del 95% e fino all'80% di risoluzioni con agenti IA.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,678

#### How Do G2 Users Rate Freshdesk?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.8/10 (Category avg: 9.1/10)
- **Sviluppo del Lead:** 8.2/10 (Category avg: 8.5/10)
- **Personalizzazione:** 8.1/10 (Category avg: 8.5/10)
- **Co-Navigazione:** 8.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Freshdesk?

- **Venditore:** [Freshworks](https://www.g2.com/it/sellers/freshworks)
- **Sito web dell'azienda:** www.freshworks.com
- **Anno di Fondazione:** 2010
- **Sede centrale:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Owner
- **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Freshdesk, facilitando una rapida gestione dei ticket e un'adozione senza problemi da parte del team.
- Gli utenti apprezzano la **facilità d'uso** in Freshdesk, facilitando una rapida adozione e una gestione efficace dei ticket.
- Gli utenti apprezzano le **funzionalità di automazione** di Freshdesk, riducendo significativamente il carico di lavoro e migliorando l'efficienza nel supporto clienti.
- Gli utenti beneficiano dell' **alta efficienza** di Freshdesk, rendendo la gestione dei ticket e la collaborazione del team senza soluzione di continuità e produttiva.
- Gli utenti apprezzano l' **organizzazione e il tracciamento efficaci dei ticket** in Freshdesk, migliorando la priorità del lavoro e la collaborazione.

##### Cons

- Gli utenti trovano la **funzione di gestione delle risorse mancante** in Freshdesk limitante rispetto al suo prodotto gemello FreshService.
- Gli utenti riscontrano **problemi di ticketing** con Freshdesk, come ticket duplicati e ritardi durante i periodi di alto volume.
- Gli utenti affrontano la **creazione di ticket duplicati** e prestazioni lente durante l'alto volume, influenzando i tempi di risoluzione e l'efficienza.
- Gli utenti trovano che le **funzionalità limitate** di Freshdesk possano essere opprimenti, in particolare per i nuovi utenti che cercano semplicità.
- Gli utenti affrontano **limitazioni sulle funzionalità avanzate e personalizzazioni** in Freshdesk, influenzando soprattutto i team più piccoli e i volumi elevati di ticket.

#### What Are Recent G2 Reviews of Freshdesk?

**["Una piattaforma ricca di funzionalità per gestire il servizio clienti"](https://www.g2.com/it/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/it/survey_responses/freshdesk-review-13171971)

**["Software di helpdesk semplice, potente ed efficace"](https://www.g2.com/it/survey_responses/freshdesk-review-12954417)**

**Rating:** 4.5/5.0 stars

_— Aditya S._

[Read full review](https://www.g2.com/it/survey_responses/freshdesk-review-12954417)

#### What Are G2 Users Discussing About Freshdesk?

- [Quali strategie innovative di servizio clienti stanno implementando le aziende utilizzando Freshdesk?](https://www.g2.com/it/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [Come viene utilizzato Freshdesk per migliorare l'efficienza operativa e l'esperienza utente nel suo specifico settore?](https://www.g2.com/it/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [A cosa serve Freshdesk?](https://www.g2.com/it/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [Qual è la differenza tra Freshdesk e Freshservice?](https://www.g2.com/it/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/it/discussions/is-freshdesk-a-crm) - 3 comments

### [Shopify Inbox](https://www.g2.com/it/products/shopify-inbox/reviews)

Shopify Inbox è uno strumento di messaggistica gratuito progettato per migliorare il coinvolgimento dei clienti e aumentare le vendite, consentendo la comunicazione in tempo reale tra commercianti e acquirenti. Integrato perfettamente nella piattaforma Shopify, permette ai proprietari dei negozi di gestire le conversazioni con i clienti direttamente dal loro pannello di amministrazione o tramite applicazioni mobili dedicate. Fornendo dati live sui clienti, come la cronologia di navigazione, il contenuto del carrello e gli ordini passati, Shopify Inbox consente ai commercianti di offrire supporto personalizzato e raccomandazioni sui prodotti, aumentando così i tassi di conversione e favorendo relazioni più solide con i clienti. Caratteristiche e Funzionalità Principali: - Integrazione Senza Soluzione di Continuità: Aggiungi facilmente la funzionalità di chat al tuo negozio online tramite una configurazione semplice all'interno dell'interfaccia di amministrazione di Shopify. - Risposte Basate su AI: Utilizza l'intelligenza artificiale per generare risposte istantanee e suggerimenti di risposta, consentendo risposte più rapide alle richieste dei clienti. - Approfondimenti sui Clienti: Accedi a profili dettagliati dei clienti, inclusi i prodotti visualizzati, gli articoli nel carrello e la cronologia degli ordini, per personalizzare efficacemente le interazioni. - Condivisione di Prodotti e Sconti: Invia raccomandazioni sui prodotti, immagini e codici sconto direttamente nella chat, facilitando l'upselling e migliorando l'esperienza di acquisto. - Messaggistica Automatica: Imposta saluti automatici, raccolta di informazioni di contatto e risposte alle domande frequenti, risparmiando tempo sia per i commercianti che per i clienti. Valore Primario e Soluzioni Fornite: Shopify Inbox risponde alla necessità di una comunicazione efficiente e personalizzata con i clienti nel settore dell'e-commerce. Offrendo capacità di chat in tempo reale integrate con dati live sui clienti, consente ai commercianti di fornire assistenza immediata, raccomandare prodotti e offrire sconti, tutto ciò che può portare a un aumento delle vendite e della soddisfazione del cliente. Le funzionalità guidate dall'AI e gli strumenti di automazione riducono i tempi di risposta e semplificano i processi di supporto clienti, permettendo alle aziende di gestire le richieste in modo più efficace e concentrarsi sulla crescita.

**Average Rating:** 4.4/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Shopify Inbox?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.3/10 (Category avg: 9.1/10)
- **Sviluppo del Lead:** 6.8/10 (Category avg: 8.5/10)
- **Personalizzazione:** 7.7/10 (Category avg: 8.5/10)
- **Co-Navigazione:** 7.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Shopify Inbox?

- **Venditore:** [Shopify](https://www.g2.com/it/sellers/shopify)
- **Anno di Fondazione:** 2006
- **Sede centrale:** Ottawa, ON
- **Twitter:** @Shopify  
450,909 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a47e88783b7429c2984c8a3e2defbd798a6e43fb11bd4596b012234db02fbbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F784652%2F&secure%5Burl_type%5D=linkedin_company_website)  
28,516 dipendenti su LinkedIn®
- **Proprietà:** NYSE:SHOP

#### Who Uses This Product?

- **Company Size:** 89% Small, 11% Medium

#### What Do G2 Reviewers Say About Shopify Inbox?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facile configurazione** di Shopify Inbox, garantendo che il loro sito funzioni senza problemi.
- Gli utenti apprezzano gli **aggiornamenti affidabili e la facile configurazione** di Shopify Inbox, garantendo prestazioni del sito web senza interruzioni nel tempo.

##### Cons

- Gli utenti trovano la **curva di apprendimento ripida** e desiderano una migliore guida su come navigare e personalizzare Shopify Inbox.

#### What Are Recent G2 Reviews of Shopify Inbox?

**["Shopify Chat ci aiuta a rispondere rapidamente alle domande e a convertire più clienti."](https://www.g2.com/it/survey_responses/shopify-inbox-review-12787449)**

**Rating:** 5.0/5.0 stars

_— Tracey A._

[Read full review](https://www.g2.com/it/survey_responses/shopify-inbox-review-12787449)

**["Chat semplice ed efficace per i clienti su Shopify"](https://www.g2.com/it/survey_responses/shopify-inbox-review-12757383)**

**Rating:** 4.5/5.0 stars

_— Shoaib K._

[Read full review](https://www.g2.com/it/survey_responses/shopify-inbox-review-12757383)

### [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

**Average Rating:** 4.1/5.0

**Total Reviews:** 215

#### How Do G2 Users Rate RingCentral Contact Center?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Lead Development:** 8.7/10 (Category avg: 8.5/10)
- **Customization :** 8.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind RingCentral Contact Center?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Consumer Services
- **Company Size:** 48% Small, 38% Medium

#### What Do G2 Reviewers Say About RingCentral Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management.
- Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams.
- Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication.
- Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience.
- Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options.

##### Cons

- Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral.
- Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively.
- Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges.
- Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively.
- Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience.

#### What Are Recent G2 Reviews of RingCentral Contact Center?

**["Enterprise-Grade Control for Complex Contact Center Operations"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13229806)**

**Rating:** 5.0/5.0 stars

_— Cyprian A._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13229806)

**["RingCentral Contact Center Changed How I Pick Up Conversations Instead of Restarting Them"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)

#### What Are G2 Users Discussing About RingCentral Contact Center?

- [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment
- [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote
- [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
- [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work)
- [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software)

### [Genesys Cloud CX](https://www.g2.com/it/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® è una soluzione di orchestrazione delle esperienze potenziata dall'IA che consente alle organizzazioni di coordinare le interazioni con clienti e dipendenti in ogni punto di contatto. Collegando dati, sistemi e flussi di lavoro in tempo reale, aiuta le aziende a offrire esperienze più coerenti e personalizzate che migliorano la fedeltà, l'efficienza e i risultati aziendali complessivi. La soluzione riunisce IA; coinvolgimento vocale e digitale; instradamento intelligente e automazione; gestione del coinvolgimento della forza lavoro; e orchestrazione del percorso end-to-end in un'unica soluzione cloud unificata. La sua architettura aperta e flessibile consente alle organizzazioni di integrarsi facilmente con i sistemi esistenti, riducendo la complessità e creando un'esperienza più connessa tra i canali, consentendo l'innovazione senza interruzioni. Le organizzazioni utilizzano Genesys Cloud CX per accelerare il tempo di valorizzazione attraverso una rapida implementazione e capacità facili da distribuire, riducendo al contempo i costi di servizio con l'automazione guidata dall'IA. La personalizzazione in tempo reale e le interazioni contestuali aiutano a migliorare la soddisfazione del cliente, mentre le capacità native dell'IA migliorano la produttività degli agenti, semplificano i flussi di lavoro e supportano decisioni più rapide e informate. Un livello di dati unificato fornisce approfondimenti in tempo reale e garantisce esperienze senza soluzione di continuità tra i canali, eliminando i silos e migliorando la visibilità delle operazioni. La governance dell'IA integrata supporta un'adozione sicura, conforme e spiegabile, particolarmente importante per le industrie regolamentate. Progettata per la scala aziendale, la piattaforma offre alta disponibilità, stabilità e sicurezza, con la scalabilità e la flessibilità per supportare operazioni globali e esigenze aziendali in evoluzione mantenendo la resilienza. Genesys Cloud CX è ampiamente utilizzato da organizzazioni di tutte le dimensioni per orchestrare esperienze personalizzate dei clienti su larga scala, migliorare l'efficienza, semplificare lo stack tecnologico e ottenere un ROI misurabile.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.5/10 (Category avg: 9.1/10)
- **Sviluppo del Lead:** 8.4/10 (Category avg: 8.5/10)
- **Personalizzazione:** 8.4/10 (Category avg: 8.5/10)
- **Co-Navigazione:** 8.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Venditore:** [Genesys](https://www.g2.com/it/sellers/genesys)
- **Sito web dell'azienda:** www.genesys.com
- **Anno di Fondazione:** 1990
- **Sede centrale:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Tecnologia dell'informazione e servizi, Servizi finanziari
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano Genesys Cloud CX **eccezionalmente facile da usare** , consentendo agli utenti aziendali di gestire autonomamente le configurazioni.
- Gli utenti apprezzano l' **evoluzione continua delle funzionalità** di Genesys Cloud CX, migliorando le operazioni del contact center e la soddisfazione degli utenti.
- Gli utenti apprezzano l' **affidabilità** di Genesys Cloud CX, elogiando la sua accessibilità e il supporto per la continuità aziendale.
- Gli utenti apprezzano l' **efficienza** di Genesys Cloud CX, migliorando l'agilità e semplificando le operazioni del contact center su più canali.
- Gli utenti apprezzano l' **interfaccia intuitiva** di Genesys Cloud CX, migliorando la gestione delle interazioni con i clienti e delle prestazioni della forza lavoro.

##### Cons

- Gli utenti notano le **funzionalità limitate** di Genesys Cloud CX, in particolare nella traduzione vocale e nella disponibilità degli strumenti.
- Gli utenti notano le **funzionalità mancanti** in Genesys Cloud CX, inclusa la personalizzazione limitata del cruscotto e le opzioni di reportistica complesse.
- Gli utenti trovano la **complessità dell'interfaccia** impegnativa, soprattutto per i nuovi arrivati che navigano tra molteplici funzionalità e impostazioni.
- Gli utenti trovano le **capacità di reporting inadeguate** di Genesys Cloud CX frustranti, richiedendo uno sforzo extra per ottenere informazioni di base.
- Gli utenti trovano la **curva di apprendimento ripida** con Genesys Cloud CX, poiché l'interfaccia e le funzionalità possono essere inizialmente confuse.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Potere Omnicanale Centralizzato con Reportistica in Tempo Reale Intuitiva"](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Utente verificato in Tecnologia dell'informazione e servizi_

[Read full review](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-13150184)

**["Configurazione senza sforzo, potenti integrazioni"](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [A cosa serve Genesys Cloud CX?](https://www.g2.com/it/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [Che tipo di software è Zendesk?](https://www.g2.com/it/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [Quali sono i 4 vantaggi più importanti di Active Directory?](https://www.g2.com/it/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [Cosa fa Genesys Cloud per Salesforce?](https://www.g2.com/it/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/it/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

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Spotlight Categories

[Talent Assessment Software](https://www.g2.com/categories/talent-assessment-software)

[Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos)

[Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

[Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm)

[Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image")](https://www.g2.com/products/zendesk-for-customer-service/reviews)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)[4.3/5(7,016)](https://www.g2.com/products/zendesk-for-customer-service/reviews) | Scalable omnichannel ticket operations | "Unified Omnichannel Support with Powerful Automation and Analytics" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[4.4/5(7,358)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | Salesforce-centered service operations | "“Daily Use Review of Salesforce Service Cloud in Collections”" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a430bfdd87e9a0142ce27fb5c3ee4b0f/qualified.png "Product Avatar Image")](https://www.g2.com/products/qualified/reviews)[Qualified](https://www.g2.com/products/qualified/reviews)[4.9/5(1,540)](https://www.g2.com/products/qualified/reviews) | AI SDR website meeting conversion | "The best tech vendor we've ever implemented. Instant engagement, better meetings, phenomenal support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image")](https://www.g2.com/products/fin/reviews)[Fin](https://www.g2.com/products/fin/reviews)[4.5/5(3,900)](https://www.g2.com/products/fin/reviews) | Knowledge-base AI support deflection | "Fast, Accurate AI Support That Streamlines Help Desk Workflows" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image")](https://www.g2.com/products/zoho-desk/reviews)[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)[4.4/5(7,832)](https://www.g2.com/products/zoho-desk/reviews) | Omnichannel help desk automation | "Efficient and clear solution for customer service" |
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* * *

Show More

### Live Chat Topics

- [What is Live Chat Software?](#what-is-live-chat-software)
- [What are the Common Features of Live Chat Software?](#what-are-the-common-features-of-live-chat-software)
- [What are the Benefits of Live Chat Software?](#what-are-the-benefits-of-live-chat-software)
- [Who Uses Live Chat Software?](#who-uses-live-chat-software)
- [Challenges with Live Chat Software](#challenges-with-live-chat-software)
- [Which Companies Should Buy Live Chat Software?](#which-companies-should-buy-live-chat-software)
- [How to Buy Live Chat Software](#how-to-buy-live-chat-software)
- [Live Chat Software Trends](#live-chat-software-trends)

[
### Live Chat Topics
Expand/Collapse ](#)
- [What is Live Chat Software?](#what-is-live-chat-software)
- [What are the Common Features of Live Chat Software?](#what-are-the-common-features-of-live-chat-software)
- [What are the Benefits of Live Chat Software?](#what-are-the-benefits-of-live-chat-software)
- [Who Uses Live Chat Software?](#who-uses-live-chat-software)
- [Challenges with Live Chat Software](#challenges-with-live-chat-software)
- [Which Companies Should Buy Live Chat Software?](#which-companies-should-buy-live-chat-software)
- [How to Buy Live Chat Software](#how-to-buy-live-chat-software)
- [Live Chat Software Trends](#live-chat-software-trends)

## Learn More About Live Chat Software

### What is Live Chat Software?

Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations.

Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible.

Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer.

#### What Types of Live Chat Software Exist?

**Text only solutions**

Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation.

**Voice or video solutions**

Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text.

### What are the Common Features of Live Chat Software?

Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software:

**Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance.

**Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads.

**Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up.

**Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers.

**Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work.

**Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company.

**Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences.

Many live chat software solutions will also offer the following features:

- [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging)
- [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development)
- [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base)
- [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails)
- [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing)

### What are the Benefits of Live Chat Software?

Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons:

**Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience.

**Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries.

**Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations.

**Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale.

### Who Uses Live Chat Software?

Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents.

**Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software.

**Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record.

#### Software Related to Live Chat Software

Related solutions that can be used together with live chat tools include:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool.

[Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums.

[Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform.

[Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy.

[Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers.

### Challenges with Live Chat Software

Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise.

**Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once. 

**Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions.

**Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers.

### Which Companies Should Buy Live Chat Software?

Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat.

**E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase.

**Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered.

Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel.

### How to Buy Live Chat Software

#### Requirements Gathering (RFI/RFP) for Live Chat Software

Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider.

First, buyers must evaluate the need for live chat software, and ask the following questions:

- Who will be using the product most often?
- How many users (or seats) do we need? 
- Will it be used for customer service or technical support? 
- Will the sales team use it for lead generation or guiding customers on their buying journey?

At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk.

#### Compare Live Chat Software Products

**Create a long list**

Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers.

**Create a short list**

After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features.

**Conduct demos**

Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch.

#### Selection of Live Chat Software

**Choose a selection team**

The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents.

**Negotiation**

Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans.

**Final decision**

Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives.

### Live Chat Software Trends

**Screen sharing**

Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent.

**Automation**

Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.