I like how easy it is to create a campaign with 11x. The customer success manager is awesome and helps a lot whenever I need it. He's quick to respond to emails. Review collected by and hosted on G2.com.

We just switched over to 11x about two or three weeks ago, maybe about a month now, so it's still pretty new. It would have been helpful if there were training videos to assist us, so we didn't have to schedule a call, enabling us to learn on our own time. Review collected by and hosted on G2.com.

I really like the automation in 11x because it writes great messaging if prompted correctly. The automation doesn't sound robotic and it relates back to recent job changes or company news of the prospect. It tailors the messaging in an effective way, which I find really helpful. Review collected by and hosted on G2.com.

It populates prospects that fit the criteria but then takes a while to actually send out messaging to them. It gets hung up a little too easily. I've run campaigns that have been in sequence for over 10 days and only reached out to 40-50 prospects, but it should be well over 100. Review collected by and hosted on G2.com.

11x.ai is becoming a standout tool in our revenue GTM! With a relatively small total addressable market, we needed help with automating outreach that was intentional, high quality and hyper-personalised.

This tool is helping us do just that and we have seen a much higher positive response rate than most campaigns that were sent manually through our CRM.

Additionally, the people behind it (specifically mentioning James Manasseh) has provided excellent support not just at onboarding but also throughout our journey as a customer. Everything has been smooth, easy and seamless and I would recommend this to anyone who is either super familiar with auto-mating their GTM processes or those that need extra hand holding! James has consistently been on hand to build out our campaigns, offer support and even encourage momentum from our Sales Enablement function which is greatly appreciated.

I would highly recommend 11x.ai for prospecting and outreach - their team is brilliant and the tool is a game-changer. Review collected by and hosted on G2.com.

Every single time you want to go in and edit the messaging (copy) of a campaign, it runs the entire AI again. Ideally it would just save the last version and if you want to re-run it, then you hit a button.

Speed of the email generation could improve slightly but it is still fairly quick! Review collected by and hosted on G2.com.

I love how 11x streamlines the prospecting process, making it incredibly efficient for identifying leads. The way Alice, our AI agent, can locate and identify specific leads that I direct her to find is amazing. I love her ability to create customized and unique messages tailored to each lead, which adds a personal touch that enhances our engagement strategy. Another feature I particularly love is how she updates our Salesforce account information efficiently. This task is typically very time-consuming for a Sales Development Representative, but Alice makes it seamless, saving me a significant amount of time. Furthermore, the initial setup of 11x was fairly easy, thanks to Alice our 11x representative being extremely hands-on and helpful, meeting with me weekly to ensure I understood the process. The continued support has been incredible, providing me with ongoing assistance tailored to my team’s needs. The overall experience with 11x and their supportive team has been very satisfying. Review collected by and hosted on G2.com.

At this time I have no complaints, I feel like whenever I bring an issue to my rep, they are able to help me understand it and or fix it immediately. Review collected by and hosted on G2.com.

I love how customizable the agents are and the onboarding/continued customer service has been as solid as I've ever experienced with any kind of new tech roll out. When weighing the alternative of partnering with a full-blown 24/7 call center, 11x has proven to be a better choice for us. Alice Qu on the deployments team has been extremely helpful related to our onboarding, initial launch, and our continued tweaks to the agents/use cases. Review collected by and hosted on G2.com.

There is a lack of analytics and reporting in the current iteration, however there have been many updates to the platform since we've joined and I'm confident more robust reporting is coming soon. At the agent level we are able to get pretty granular, however we would benefit from more global reporting options spanning across all of the agents. Review collected by and hosted on G2.com.

I like how, when you prompt 11x, it allows you to be very specific and does a great job of articulating what you want. It finds information about people and makes sure it’s well-correlated in emails. It also does a really great job of making people feel good about themselves, their company, and our company, which leads to more meetings. Review collected by and hosted on G2.com.

I just wish it was less or no limit outreach flow. I wish it was less limits. Review collected by and hosted on G2.com.

The 11x team has been incredibly hands-on and responsive, taking feedback seriously and continuously refining the experience. I especially appreciate that they paired us with an account manager who truly understood our industry, which helped us get even more value out of the system. You can tell the whole team is invested in our success. Review collected by and hosted on G2.com.

There are still moments where “Alice” gets a bit too creative with data or statistics, but the pace of improvement and their willingness to listen make 11x a partner we’re excited to keep working with. Review collected by and hosted on G2.com.

It saves a lot of time. We don't have to waste our time on constant follow-ups and reminders. It also helps to find the ICP. Review collected by and hosted on G2.com.

We manually have to stop each email if we get a positive response like for a meeting reply or a demo reply or different questions. Review collected by and hosted on G2.com.

I appreciate 11x for its outstanding ease of setup, thanks to the dedicated full-time account representative who was always available to assist us. This personal support made launching and configuring the software remarkably straightforward, allowing us to quickly get up and running by identifying targets and setting up processes effortlessly. Additionally, the AI agent named Alice is particularly impressive; the ability to nudge her in the right direction during campaigns is invaluable. Alice efficiently identifies targets and composes emails, and we can adjust our campaigns by adding or removing criteria to make our outreach more targeted. This flexibility to refine our messaging over time is a significant advantage. Beyond the technical features, the customer service from 11x is exceptional. The team, especially Nick and his boss Lauren, went above and beyond to ensure our success with the application, consistently offering their availability for immediate support through various communication channels like quick calls and Slack. This level of service made all the difference for us, making it the key reason to choose 11x despite other available options in the market. Review collected by and hosted on G2.com.

I find the credit system in 11x to be a source of anxiety within my organization. Although the system is designed to control the bandwidth of outbound messages, there's a constant concern that we might consume more credits than we have. While customer support, notably our partner Nick, is quick to add credits if needed, the anxiety stemming from potential credit shortages persists despite knowing that support is readily available. Review collected by and hosted on G2.com.

I like 11x for creating scalable and consistent outreach. The customer service is incredible. I value the live web research and the LLM that 11x built, which writes very humanlike. The initial setup was very easy, thanks to working with Matt Sonderman, who's the best in the game. Review collected by and hosted on G2.com.

hard to find something that i dislike at this moment Review collected by and hosted on G2.com.