---
title: 11Sight Reviews
meta_title: '11Sight Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 70 reviews by the users' company size, role or industry to
  find out how 11Sight works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 70
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# 11Sight Reviews
**Vendor:** 11Sight  
**Category:** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 70
## About 11Sight
At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending.



## 11Sight Pros & Cons
**What users like:**

- Users love the **user-friendly interface** of 11Sight, enabling seamless, instant video conversations for effective communication. (12 reviews)
- Users love the **time-saving benefits** of 11Sight, enabling fast communication and efficient lead qualification seamlessly. (10 reviews)
- Users love 11Sight's **frictionless video calls** , enabling instant, hassle-free connections that boost customer satisfaction and sales. (10 reviews)
- Users love the **easy setup** of 11Sight, enabling quick integration and smooth onboarding without cumbersome installations. (9 reviews)
- Users benefit from **instant video conversations** with 11Sight, enhancing lead qualification and fostering natural interactions. (9 reviews)
- Users value the **efficiency** of 11Sight, enjoying seamless video calls and time-saving communication with clients. (8 reviews)
- Users value the **high appointment booking rate** of 11Sight, enhancing lead qualification and customer engagement efficiently. (8 reviews)
- Setup Ease (8 reviews)
- Easy Access (7 reviews)
- Integrations (7 reviews)

**What users dislike:**

- Users note the **limited customization** options in 11Sight, impacting branding consistency and usability across teams. (5 reviews)
- Users find the **lack of essential features** in 11Sight limits team functionality and brand consistency. (5 reviews)
- Users are seeking improvements in **limited analytics** for better tracking of interactions and performance metrics. (4 reviews)
- Users cite **limited features** in 11Sight, particularly for team collaboration and customization, impacting overall effectiveness. (4 reviews)
- Users find the **interface lacks intuitiveness** , causing frustration during usage and hindering the overall experience. (3 reviews)
- Limited Reporting (3 reviews)
- Not Intuitive (3 reviews)
- Users note that some **improvements can be made to the UI** of the dashboard for a better experience. (3 reviews)
- Editing Limitations (2 reviews)
- Feature Issues (2 reviews)


## 11Sight Discussions
  - [Will it be open sourced?](https://www.g2.com/discussions/38843-will-it-be-open-sourced) - 1 comment, 1 upvote
  - [What is 11Sight used for?](https://www.g2.com/discussions/what-is-11sight-used-for) - 1 comment

- [View 11Sight pricing details and edition comparison](https://www.g2.com/products/11sight/reviews?page=3&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A21%3A56+-0500&secure%5Bsession_id%5D=895526b0-5c3a-4c70-81ef-0c7c61a6c576&secure%5Btoken%5D=4360fec5170c0c8b0cbaf9916bb2489adc2cd80b6f348dbad2a733a4e8109246&format=llm_user)

## 11Sight Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Messenger**
- Sequencing
- AI
- Video Chat
- Customization Interface
- Generative AI

**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Collaboration Tools**
- Screen Sharing
- Presentations
- Whiteboarding
- Real-Time Chat
- Hand Raising
- File Sharing
- Private Chat
- Real-Time Chat

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)
- Multi-Language

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection
- Natural Language Processing
- Simulation and Scenario Generation

**Channels**
- Social Media Integration
- Website
- Text Message (SMS)
- Voice Assistants
- Other
- Multi-Channel Marketing

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs
- Third-Party Integrations
- Meeting Management
- Calendar Management
- Call Management
- Document Management
- Contact Management
- Task Management
- Lead Management
- Content Management
- Notes Management
- Sales Activity Management
- Email Management

**Meeting Coordination**
- Scheduling
- Video Call Recording
- Participant Permissions
- One-Click Join
- Video Streaming
- On-Demand Recording
- Call Recording
- Call Recording
- Event Scheduling

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop
- Drag & Drop Editor
- Human-in-the-loop (HITL)

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Customers**
- Audience Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion
- Customer Service Analytics
- Reporting/Analytics

**Performance Analysis**
- Coaching 
- Peformance Tracking
- Email Tracking
- Call Tracking

**Software Type**
- Mobile
- Browser Application

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Agent Collaboration
- Data Governance
- Prompt Engineering
- Feedback Management
- For No-Code Development
- Version Control
- Role-Based Permissions
- Dynamic Modeling
- API
- Memory Management
- Monitoring
- Scalability
- Cost Management
- Scheduling
- Natural Language Interface
- Access Controls/Permissions
- Multiple LLM Models
- Integration Management
- Customizable Frameworks
- Pre-built Templates
- Analytics
- Intent Recognition
- Contextual Guidance
- Rules-Based Workflow
- Attended Automation
- Drag & Drop
- For Sales/Marketing
- Generative AI
- Business Process Automation
- AI Copilot
- Third-Party Integrations
- Multi-Channel Communication
- Sentiment Analysis
- Deep Learning
- Code-free Development
- Compliance Management
- Automated Responses
- Knowledge Management
- Transfers/Routing
- Personalization
- Activity Dashboard
- Customer Experience Management
- Virtual Personal Assistant (VPA)
- Chatbot
- Speech Recognition
- Reporting/Analytics
- Task Management
- Customer Engagement
- AI/Machine Learning
- Configurable Workflow
- Unattended Automation
- Conversation Intelligence
- Workflow Automation
- Proactive Error Detection

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Agentic AI - Video Conferencing**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Video Support
- AI/Machine Learning
- Attendance Management
- Collaboration Tools
- Single Sign On
- Registration Management
- Email Management
- Calendar Management
- Transcripts/Chat History
- Activity Dashboard
- Data Security
- Document Storage
- Document Management
- Alerts/Notifications
- Customizable Branding
- Two-Way Audio & Video
- Drag & Drop
- Conferencing
- Breakout Rooms
- Third-Party Integrations
- API
- Generative AI
- Chat/Messaging
- Whiteboard
- Reminders
- Reporting & Statistics
- Meeting Management
- Brainstorming
- Presentation Streaming
- Surveys & Feedback
- Mobile Access
- Video Conferencing
- User Management
- AI Copilot
- SSL Security
- File Transfer
- Email Reminders
- Remote Access/Control
- Content Management
- Microsoft Outlook Integration
- CRM
- Auto Framing
- On-Demand Webcasting
- Automatic Transcription
- Two Way Audio & Video
- User Profiles
- Video Management
- Polls/Voting
- Event Management
- Brand Management
- HD Audio/Video
- Presentation Tools
- Communication Management
- Host Controls

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- AI/Machine Learning

**Additional Functionality**
- Email Response Control
- Speech Recognition
- Customer Engagement
- Dashboard
- Chat/Messaging
- AI Writing Assistant
- For Sales Teams/Organizations
- Sales Automation
- Alerts/Notifications
- CRM
- Predictive Analytics
- Lead Scoring
- Templates
- Reminders
- Email Templates
- SMS Messaging
- Personalization
- Reporting/Analytics
- Conversation Intelligence
- Lead Engagement
- Customer Database
- AI Copilot
- Omnichannel Outreach
- Workflow Automation

## Top 11Sight Alternatives
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,562 reviews)
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