--- title: 11Sight Reviews meta\_title: '11Sight Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how 11Sight works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 70 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### 11Sight Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **user-friendly interface** of 11Sight, enabling seamless, instant video conversations for effective communication. [(12 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=1582697&qs=pros-and-cons#reviews) Users love the **time-saving benefits** of 11Sight, enabling fast communication and efficient lead qualification seamlessly. [(10 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=1582004&qs=pros-and-cons#reviews) Users love 11Sight's **frictionless video calls** , enabling instant, hassle-free connections that boost customer satisfaction and sales. [(10 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=1582244&qs=pros-and-cons#reviews) Users love the **easy setup** of 11Sight, enabling quick integration and smooth onboarding without cumbersome installations. [(9 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2312444&qs=pros-and-cons#reviews) Users benefit from **instant video conversations** with 11Sight, enhancing lead qualification and fostering natural interactions. [(9 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=1582459&qs=pros-and-cons#reviews) Users note the **limited customization** options in 11Sight, impacting branding consistency and usability across teams. [(5 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2442850&qs=pros-and-cons#reviews) Users find the **lack of essential features** in 11Sight limits team functionality and brand consistency. [(5 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2443243&qs=pros-and-cons#reviews) Users are seeking improvements in **limited analytics** for better tracking of interactions and performance metrics. [(4 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2443224&qs=pros-and-cons#reviews) Users cite **limited features** in 11Sight, particularly for team collaboration and customization, impacting overall effectiveness. [(4 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2442970&qs=pros-and-cons#reviews) Users find the **interface lacks intuitiveness** , causing frustration during usage and hindering the overall experience. [(3 mentions)](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2443468&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 11Sight ##### 1. Ease of Use Users love the **user-friendly interface** of 11Sight, enabling seamless, instant video conversations for effective communication. [ See 12 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=1582697&qs=pros-and-cons#reviews) See Related User Reviews TD Tiara D. 4.5/5 "Instant Connectivity, Professional Impact" What do you like about 11Sight? I use 11Sight to connect instantly with people through video, audio, or chat without them needing to download anything. It's like having a face-to-fac ![Bhavesh L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh L.") BL Bhavesh L. 4.0/5 "Instant Engagement with Seamless Conversations" What do you like about 11Sight? I mainly use 11Sight to turn website visitors into instant video conversations with our team, which helps us respond faster and qualify leads in real ##### 2. Time-saving Users love the **time-saving benefits** of 11Sight, enabling fast communication and efficient lead qualification seamlessly. [ See 10 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=1582004&qs=pros-and-cons#reviews) See Related User Reviews ![Bhavesh L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh L.") BL Bhavesh L. 4.0/5 "Instant Engagement with Seamless Conversations" What do you like about 11Sight? I mainly use 11Sight to turn website visitors into instant video conversations with our team, which helps us respond faster and qualify leads in real HW Hannah Claire W. 4.5/5 "Instant, Seamless Client Calls Made Easy" What do you like about 11Sight? I use 11Sight mainly for quick, face-to-face video calls with clients and customers. It saves me time by making it easy to connect with people instant ##### 3. Video Calls Users love 11Sight's **frictionless video calls** , enabling instant, hassle-free connections that boost customer satisfaction and sales. [ See 10 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=1582244&qs=pros-and-cons#reviews) See Related User Reviews TD Tiara D. 4.5/5 "Instant Connectivity, Professional Impact" What do you like about 11Sight? I use 11Sight to connect instantly with people through video, audio, or chat without them needing to download anything. It's like having a face-to-fac HW Hannah Claire W. 4.5/5 "Instant, Seamless Client Calls Made Easy" What do you like about 11Sight? I use 11Sight mainly for quick, face-to-face video calls with clients and customers. It saves me time by making it easy to connect with people instant ##### 4. Easy Setup Users love the **easy setup** of 11Sight, enabling quick integration and smooth onboarding without cumbersome installations. [ See 9 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2312444&qs=pros-and-cons#reviews) See Related User Reviews ![Bhavesh L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh L.") BL Bhavesh L. 4.0/5 "Instant Engagement with Seamless Conversations" What do you like about 11Sight? I mainly use 11Sight to turn website visitors into instant video conversations with our team, which helps us respond faster and qualify leads in real HW Hannah Claire W. 4.5/5 "Instant, Seamless Client Calls Made Easy" What do you like about 11Sight? I use 11Sight mainly for quick, face-to-face video calls with clients and customers. It saves me time by making it easy to connect with people instant ##### 5. Helpful Users benefit from **instant video conversations** with 11Sight, enhancing lead qualification and fostering natural interactions. [ See 9 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=1582459&qs=pros-and-cons#reviews) See Related User Reviews TD Tiara D. 4.5/5 "Instant Connectivity, Professional Impact" What do you like about 11Sight? I use 11Sight to connect instantly with people through video, audio, or chat without them needing to download anything. It's like having a face-to-fac ![Bhavesh L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh L.") BL Bhavesh L. 4.0/5 "Instant Engagement with Seamless Conversations" What do you like about 11Sight? I mainly use 11Sight to turn website visitors into instant video conversations with our team, which helps us respond faster and qualify leads in real ### 5 Cons or Disadvantages of 11Sight ##### 1. Limited Customization Users note the **limited customization** options in 11Sight, impacting branding consistency and usability across teams. [ See 5 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2442850&qs=pros-and-cons#reviews) See Related User Reviews ![Bhavesh L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh L.") BL Bhavesh L. 4.0/5 "Instant Engagement with Seamless Conversations" What do you dislike about 11Sight? One thing that could be improved is having more customization options for how the video button looks on the website. At times the settings also feel a HW Hannah Claire W. 4.5/5 "Instant, Seamless Client Calls Made Easy" What do you dislike about 11Sight? Sometimes the interface could be more intuitive, and a few more customization options would make it even better. ##### 2. Missing Features Users find the **lack of essential features** in 11Sight limits team functionality and brand consistency. [ See 5 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2443243&qs=pros-and-cons#reviews) See Related User Reviews TD Tiara D. 4.5/5 "Instant Connectivity, Professional Impact" What do you dislike about 11Sight? I think notifications and reminders could be smarter, also, features for bigger teams could be stronger. Specifically, maybe stronger push notificatio ![messai c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "messai c.") MC messai c. Enterprise (\> 1000 emp.) 4.5/5 "Instant Video Calls Made Effortless" What do you dislike about 11Sight? Some customization options could be more flexible and additional reporting features could be helpful. Customization options could be improved by offer ##### 3. Limited Analytics Users are seeking improvements in **limited analytics** for better tracking of interactions and performance metrics. [ See 4 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2443224&qs=pros-and-cons#reviews) See Related User Reviews TD Tiara D. 4.5/5 "Instant Connectivity, Professional Impact" What do you dislike about 11Sight? I think notifications and reminders could be smarter, also, features for bigger teams could be stronger. Specifically, maybe stronger push notificatio ![Bhavesh L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh L.") BL Bhavesh L. 4.0/5 "Instant Engagement with Seamless Conversations" What do you dislike about 11Sight? One thing that could be improved is having more customization options for how the video button looks on the website. At times the settings also feel a ##### 4. Limited Features Users cite **limited features** in 11Sight, particularly for team collaboration and customization, impacting overall effectiveness. [ See 4 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2442970&qs=pros-and-cons#reviews) See Related User Reviews TD Tiara D. 4.5/5 "Instant Connectivity, Professional Impact" What do you dislike about 11Sight? I think notifications and reminders could be smarter, also, features for bigger teams could be stronger. Specifically, maybe stronger push notificatio ![Bhavesh L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavesh L.") BL Bhavesh L. 4.0/5 "Instant Engagement with Seamless Conversations" What do you dislike about 11Sight? One thing that could be improved is having more customization options for how the video button looks on the website. At times the settings also feel a ##### 5. Intuitiveness Users find the **interface lacks intuitiveness** , causing frustration during usage and hindering the overall experience. [ See 3 mentions ](https://www.g2.com/products/11sight/reviews?filters%5Bsentiment_snippet%5D=2443468&qs=pros-and-cons#reviews) See Related User Reviews HW Hannah Claire W. 4.5/5 "Instant, Seamless Client Calls Made Easy" What do you dislike about 11Sight? Sometimes the interface could be more intuitive, and a few more customization options would make it even better. TJ Torres J. 4.5/5 "Effortless Screen Sharing, Perfect for Quick Demos" What do you dislike about 11Sight? The call recording feature is a bit basic; I’d love it if we could edit or trim the recordings right in the tool instead of having to download and use ## Top-Rated Alternatives [ ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/11sight/competitors/alternatives) TD Tiara D. 2/5/2026 "Instant Connectivity, Professional Impact" 4.5/5 What do you like best about 11Sight? I use 11Sight to connect instantly with people through video, audio, or chat without them needing to download anything. It's like having a face-to-face conversation without the usual friction, so ideas, questions, and decisions happen naturally and instantly. I appreciate how professional it makes me look; my clients or leads see me ready, available, and organized, which builds trust immediately. Review collected by and hosted on G2.com. What do you dislike about 11Sight? I think notifications and reminders could be smarter, also, features for bigger teams could be stronger. Specifically, maybe stronger push notifications, smart reminders for scheduled calls, and customizable alert settings. Additionally, there could be improvements or additions for team member availability and routing, shared inbox or call queue, and analytics and performance tracking. Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? I use 11Sight to connect instantly without downloads, enabling face-to-face conversations so ideas, questions, and decisions happen naturally and instantly. It makes me look professional, building trust with clients quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite HW Hannah Claire W. 2/3/2026 "Instant, Seamless Client Calls Made Easy" 4.5/5 What do you like best about 11Sight? I use 11Sight mainly for quick, face-to-face video calls with clients and customers. It saves me time by making it easy to connect with people instantly without complicated setup. I like 11Sight most because it makes connecting with customers fast, simple, and personal. I really enjoy how smoothly it integrates into my workflow and makes meetings feel more natural. It's also faster and easier to use, making client calls quicker and more seamless. The initial setup was really straightforward and didn’t take long at all. Review collected by and hosted on G2.com. What do you dislike about 11Sight? Sometimes the interface could be more intuitive, and a few more customization options would make it even better. Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? I use 11Sight for face-to-face video calls. It saves me time connecting instantly with clients without setup hassles. I love it for making customer interactions fast, simple, and personal, and its smooth integration makes meetings feel natural. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BS balaji s. Engineer Mid-Market (51-1000 emp.) 2/3/2026 Guest users or non-business users of the software, not included in G2 scores. "Instant One-Click Video Calls with Easy Browser-Based Communication" 4.5/5 What do you like best about 11Sight? It has some good features like Instant one-click video calls, Embed call buttons/links, Browser-based communication, Call management tools Review collected by and hosted on G2.com. What do you dislike about 11Sight? User Interface & Experience Could be Improved, it has Limited Customization & Branding, Call Recording Restrictions, Feature Gaps Compared to Larger Platforms Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? Friction in Customer Communication Problem: Traditional video calls often require downloads, logins, meeting IDs, or account creation friction that scares away customers. 11Sight’s Solution: One-click browser video and audio calls no app download, no login, no training required. Benefit: More conversations happen because users don’t drop off before joining Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![nidhi p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "nidhi p.") NP nidhi p. Wordpress Developer Information Technology and Services Mid-Market (51-1000 emp.) 2/26/2026 Guest users or non-business users of the software, not included in G2 scores. "Instant Video Calls and Seamless Website Integration for Real-Time Customer Connection" 4.5/5 What do you like best about 11Sight? I like 11Sight for its instant video call feature, seamless website integration, and ability to connect with customers in real time without requiring app downloads. It makes communication faster and more personal. Review collected by and hosted on G2.com. What do you dislike about 11Sight? Pricing can be a bit high for small teams, and some advanced customization and integrations require technical setup. Occasional call quality may depend on internet stability. Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? 11Sight solves the problem of delayed customer communication by enabling instant video calls directly from a website without app downloads. This benefits me by increasing real-time engagement, improving customer trust, shortening sales cycles, and reducing back-and-forth emails or scheduling delays. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Brady K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady K.") BK Brady K. 1/31/2026 "Effortless Growth and Cost Savings with 11Sight" 4.5/5 What do you like best about 11Sight? I use 11Sight to grow my business, and it helps me cut costs and boost my net worth. Before using it, I had to do everything manually, so it's been a big improvement. 11Sight really stands out from other competitors because everything about it works together so well. I have to thank the developers because they did what I couldn't. My team found the setup to be a piece of cake, even though it looked hard to me. Review collected by and hosted on G2.com. What do you dislike about 11Sight? How long setup took Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? I use 11Sight to grow my business, cutting costs and increasing my net worth. It automates work that I previously did manually. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Annie Joyce D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annie Joyce D.") AD Annie Joyce D. Small-Business (50 or fewer emp.) 4/20/2026 "Effortless Customer Communication and Appointment Management" 4/5 What do you like best about 11Sight? I like that 11Sight solves the problem of customers wanting instant answers when businesses aren't always available fast enough. The one-click appointment booking feature is something I find valuable. Additionally, setting up 11Sight was super easy. Review collected by and hosted on G2.com. What do you dislike about 11Sight? None so far Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? I use 11Sight to manage customer calls and appointments. It solves inefficient appointment scheduling and provides instant answers to customers when businesses can't respond quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nikita T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita T.") NT Nikita T. Webflow developer Small-Business (50 or fewer emp.) 3/20/2026 "Instant Connections Made Simple" 4.5/5 What do you like best about 11Sight? how it makes connecting with customers feel instant and effortless. Instead of going back and forth with emails or forms, it lets people jump straight into real conversations, And has good numbers of feature Review collected by and hosted on G2.com. What do you dislike about 11Sight? Sometimes the setup feels a bit detailed... especially when you’re just getting started and trying to configure everything quickly. Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? It removes the delay between interest and interaction... letting people connect instantly instead of waiting on emails or callbacks, which improves response time and conversions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mayur Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayur Z.") MZ Mayur Z. Web Developer and SEO Expert Small-Business (50 or fewer emp.) 3/18/2026 Guest users or non-business users of the software, not included in G2 scores. "A Powerful Tool for Turning Website Visitors into Real-Time Conversations" 5/5 What do you like best about 11Sight? The ability to connect with visitors instantly through video calls is a game-changer. It improves engagement, builds trust faster, and helps close deals more efficiently. Review collected by and hosted on G2.com. What do you dislike about 11Sight? The pricing can feel high for small businesses, and initial setup or customization may take some time for non-technical users. Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? 11Sight helps convert website visitors into instant video or voice conversations, reducing drop-offs and increasing qualified leads. It removes friction from traditional contact forms and speeds up the sales process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shahrukh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrukh k.") SK Shahrukh k. support advisor Mid-Market (51-1000 emp.) 12/10/2025 "Its Love, 11sight A Perfect Experience" 5/5 What do you like best about 11Sight? i love everything the most I love about 11Sight is how easy it makes connecting with customers. It lets you jump straight into video calls or chats right on your website, without any hassle. Review collected by and hosted on G2.com. What do you dislike about 11Sight? There is nothing to dislike as its already the good i love 11sight forever :) Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? It halps me in many thing however most main in 11Sight is solving the problem of friction in customer communication by making it easy to connect with visitors instantly through video calls or chat on websites. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rahul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul S.") RS Rahul S. Digital marketing executive Mid-Market (51-1000 emp.) 10/10/2025 "Easy way to connect with clients instantly" 5/5 What do you like best about 11Sight? Sight is a useful platform for instant video calls and customer communication. It helps connect with clients directly through links, without any complicated setup. The interface is simple, and it saves a lot of time compared to traditional meeting tools. Review collected by and hosted on G2.com. What do you dislike about 11Sight? Need some improvement and easy to work for us Review collected by and hosted on G2.com. What problems is 11Sight solving and how is that benefiting you? It solved my problem of slow customer response. Now I can instantly connect with clients for quick discussions, which improves communication and saves time. Review collected by and hosted on G2.com. 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