1-800Accountant Reviews & Provider Details

Customer care at escalation TRIED to be helpful, but overpromised and failed. Review collected by and hosted on G2.com.

I never had any actual accounting advice from 1-800Accountant. Nearly everything I was told was along the lines of 'we can't help with that.' despite it being in our scope. When they did prepare taxes, they were inaccurate and significantly late, which caused us fees for items we needed them for. They were disorganized internally and unable to communicate with each other. They even owe *us* money and in addition, never processed my cancellation last year. There was no communication between team members. They missed important deadlines, even though we provided everything months in advance. The portal rarely worked, sent messages to wrong users, sending sensitive business files to my ex husband and vice versa, and files regularly disappeared. Representatives told us to bypass the portal as it didn't work properly. When they sent taxes through DocuSign, they had wrong names and signature fields. Everything they did was sloppy and incorrect. We had a different accountant or account manager every week it seemed (that's hyperbole, but it was typically different by every third or fourth message). We needed back taxes adjusted and re filed for another legal matter deadline. The months long delay meant we may not make the deadline and have to pay a thousands-dollars more filing fee. When I spoke with the gentleman (Rubio I think) in escalation, he assured me that we WILL still make the deadline or 1800 will pay the additional fees we incur. I asked and confirmed 2 or 3 times on that call to confirm he was truly guaranteeing this. That deadline came and went with no tax return, no communication, and the actual file was received days after the deadline with no explanation, and sudden amnesia to that guarantee despite me confirming with that person that the call was recorded and could be referenced if needed. We literally felt held hostage by them, and canceled once we finally received the last return. To top it off, today, I got an auto renewal notice indicating the cancelation must not have been processed, which is what prompted me to come here as apparently I've paid another two years? I've never, ever worked with a more disorganized and deceitful company. Review collected by and hosted on G2.com.

Every person I have interacted with on the phone has been lovely. Review collected by and hosted on G2.com.

Over the last four months I've had four different Tax Advisors, multiple meetings cancelled last minute, can't get responses to questions I message my Advisor, and can only schedule 30 minute meetings like once every 2 weeks. So imagine trying to figure this all out on your own for the first time, paying for support, and then basically not being able to get ahold of anyone that is actually supposed to give you the support.

I would not recommend this service for anyone who expects them to have a strong hands-on approach with you. Review collected by and hosted on G2.com.

Nothing. Awful, chaotic, time suck of a mistake Review collected by and hosted on G2.com.

Ugh, the chaos. I have been a customer for 23 LONG days and am now asking for a full refund. This is NOT for solopreneurs, and I can't imagine it would be a good fit for anyone. I am frustrated at the lack of communication when I attempted to salvage the relationship - no one responded. You did me a favor.

P.S. Beware if they tell you you can get a refund if you cancel with them within the first 30 days. They are keeping $692 for my 23 days with them, for which I have received no services (!!!!) Review collected by and hosted on G2.com.

I used 1-800Accountant to do both my business (S Corp.) and my personal taxes. Review collected by and hosted on G2.com.

The thing I liked the most was the messaging and chat feature that allows you to directly send messages to your accountant. They are not always quick to respond, but they do eventually get back to you. I also like the ability to schedule an appointment with the accountant if you have that service available to you. Review collected by and hosted on G2.com.