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[
 ![Immagine avatar del prodotto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Immagine avatar del prodotto")

 ![Ricompensa per buone recensioni di Freshdesk](https://images.g2crowd.com/uploads/report_medal_translation/image/33912/medal.svg "Ricompensa per buone recensioni di Freshdesk")
](/it/products/freshdesk/reviews)

[

Freshdesk

](/it/products/freshdesk/reviews)

(3,751)4.4/5

Freshdesk (un prodotto di Freshworks Inc.) è una soluzione moderna di servizio clienti potenziata dall'IA con capacità aziendali senza la complessità aziendale. Freshdesk unifica canali, conversazioni, capacità di intelligenza artificiale, approfondimenti sui clienti e gestione avanzata dei ticket in un unico luogo nel Freshdesk Command Center, così gli agenti sono pronti a risolvere. Con Freddy, l'IA incentrata sulle persone, i team di servizio clienti possono attivare agenti IA in pochi minuti per risolvere completamente query complesse e semplici, ottenere assistenza per risposte e risoluzioni dall'IA copilota e rimanere al passo con le intuizioni dell'IA. Freshdesk è anche dotato di flussi di lavoro avanzati, automazioni e self-service, così puoi facilmente configurare e scalare il servizio clienti su qualsiasi canale, che tu sia un team di supporto di 10 o 500 persone. Freshdesk è rapido da configurare, facile da usare e progettato per un impatto rapido: offre un ROI del 225%, un tasso di risoluzione al primo contatto omnicanale del 95% e fino all'80% di risoluzioni con agenti IA.

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### 61

Discussions

### 77

Participants

### 60.0

Nps Score

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 ![Fissato da G2 come domanda comune](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fissato da G2 come domanda comune")
G2

Fissato da G2 come domanda comune

•

oltre 2 anni fa

Altre opzioni
- 

[
# A cosa serve Freshdesk?
](/it/discussions/what-is-freshdesk-used-for)
A cosa serve Freshdesk?

[

Digital Customer Service Platforms

](https://www.g2.com/it/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/it/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/it/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/it/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/it/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/it/tags/live-chat-software)[

help desk software

](https://www.g2.com/it/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/it/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/it/tags/customer-communications-management-software)

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\<0\>0\>Upvotes

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4 Commenta

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.&title=Discussioni+Freshdesk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss)

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Fissato da G2 come domanda comune](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fissato da G2 come domanda comune")
G2

Fissato da G2 come domanda comune

•

quasi 4 anni fa

Altre opzioni
- 

[
# Qual è l'uso di Freshdesk?
](/it/discussions/what-is-the-use-of-freshdesk)
Qual è l'uso di Freshdesk?

[

Shared Inbox Software

](https://www.g2.com/it/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/it/tags/conversational-support-software)[

Social Customer Service Software

](https://www.g2.com/it/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/it/tags/live-chat-software)

[

help desk software

](https://www.g2.com/it/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/it/tags/customer-self-service-software)

Show More

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\<0\>0\>Upvotes

* * *

3 Commenta

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.&title=Discussioni+Freshdesk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss)

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[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Fissato da G2 come domanda comune](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fissato da G2 come domanda comune")
G2

Fissato da G2 come domanda comune

•

circa 2 anni fa

Altre opzioni
- 

[
# Quali strategie innovative di servizio clienti stanno implementando le aziende utilizzando Freshdesk?
](/it/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk)
Quali strategie innovative di servizio clienti stanno implementando le aziende utilizzando Freshdesk?

[

Digital Customer Service Platforms

](https://www.g2.com/it/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/it/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/it/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/it/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/it/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/it/tags/live-chat-software)[

help desk software

](https://www.g2.com/it/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/it/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/it/tags/customer-communications-management-software)

Show More

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\<0\>0\>Upvotes

* * *

1 Commenta

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.&title=Discussioni+Freshdesk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss)

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Fissato da G2 come domanda comune](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fissato da G2 come domanda comune")
G2

Fissato da G2 come domanda comune

•

oltre 2 anni fa

Altre opzioni
- 

[
# Come viene utilizzato Freshdesk per migliorare l'efficienza operativa e l'esperienza utente nel suo specifico settore?
](/it/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field)
Come viene utilizzato Freshdesk per migliorare l'efficienza operativa e l'esperienza utente nel suo specifico settore?

[

Digital Customer Service Platforms

](https://www.g2.com/it/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/it/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/it/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/it/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/it/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/it/tags/live-chat-software)[

help desk software

](https://www.g2.com/it/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/it/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/it/tags/customer-communications-management-software)

Show More

* * *

\<0\>0\>Upvotes

* * *

1 Commenta

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.&title=Discussioni+Freshdesk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss)

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Fissato da G2 come domanda comune](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fissato da G2 come domanda comune")
G2

Fissato da G2 come domanda comune

•

circa 3 anni fa

Altre opzioni
- 

[
# Qual è la differenza tra Freshdesk e Freshservice?
](/it/discussions/what-is-the-difference-between-freshdesk-and-freshservice)
Qual è la differenza tra Freshdesk e Freshservice?

[

Digital Customer Service Platforms

](https://www.g2.com/it/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/it/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/it/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/it/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/it/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/it/tags/live-chat-software)[

help desk software

](https://www.g2.com/it/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/it/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/it/tags/customer-communications-management-software)

Show More

* * *

\<0\>0\>Upvotes

* * *

2 Commenta

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.&title=Discussioni+Freshdesk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss)

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Fissato da G2 come domanda comune](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fissato da G2 come domanda comune")
G2

Fissato da G2 come domanda comune

•

oltre 3 anni fa

Altre opzioni
- 

[
# Is freshdesk a CRM?
](/it/discussions/is-freshdesk-a-crm)
Is freshdesk a CRM?

[

Digital Customer Service Platforms

](https://www.g2.com/it/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/it/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/it/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/it/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/it/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/it/tags/live-chat-software)[

help desk software

](https://www.g2.com/it/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/it/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/it/tags/customer-communications-management-software)

Show More

* * *

\<0\>0\>Upvotes

* * *

3 Commenta

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.&title=Discussioni+Freshdesk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss)

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Fissato da G2 come domanda comune](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fissato da G2 come domanda comune")
G2

Fissato da G2 come domanda comune

•

circa 4 anni fa

Altre opzioni
- 

[
# Che cos'è il software Freshdesk?
](/it/discussions/what-is-freshdesk-software)
Che cos'è il software Freshdesk?

* * *

\<0\>0\>Upvotes

* * *

1 Commenta

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Utente verificato in Tecnologia dell'informazione e servizi](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Utente verificato in Tecnologia dell'informazione e servizi")
G2

Utente verificato in Tecnologia dell'informazione e servizi

•

quasi 11 anni fa

Altre opzioni
- 

[
# Quali sono i diversi canali attraverso i quali Freshdesk può supportare i clienti?
](/it/discussions/what-are-the-different-channels-through-which-freshdesk-can-support-customers)
In Freshdesk crediamo nel dare potere a VOI, i nostri clienti, per essere in grado di fornire un supporto clienti senza interruzioni su più canali. Inclusi i canali di supporto tradizionali come email e telefono, Freshdesk ti consente anche di fornire supporto tramite i seguenti canali: 1.... [Leggi di più](/it/discussions/what-are-the-different-channels-through-which-freshdesk-can-support-customers)

[

Shared Inbox Software

](https://www.g2.com/it/tags/shared-inbox-software)[

Customer Self-Service Software

](https://www.g2.com/it/tags/customer-self-service-software)[

help desk software

](https://www.g2.com/it/tags/help-desk-software)[

Social Customer Service Software

](https://www.g2.com/it/tags/social-customer-service-software)

[

Conversational Customer Engagement Software

](https://www.g2.com/it/tags/conversational-customer-engagement-software)[

Live Chat Software

](https://www.g2.com/it/tags/live-chat-software)

Show More

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\<0\>0\>Upvotes

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1 Commenta

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Mic H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mic H.")
MH

Caricamento in corso...

[Mic H.](https://www.g2.com/it/users/e8cb1c06-e745-497e-a988-f5c8f351262b "Mic H.")

•

quasi 3 anni fa

COO

Altre opzioni
- 

[
# \*AVVERTENZA\* Freshdesk utilizza pubblicità ingannevole e pratiche commerciali ingannevoli
](/it/discussions/warrning-freshdesk-uses-false-advertisement-and-deceptive-business-practices)
La mia azienda si è iscritta a Freshdesk basandosi su ciò che Freshdesk "prometteva" di offrire e pubblicizzava di offrire. Tuttavia, una volta iscritti, ciò che si ottiene è molto diverso da quanto pubblicizzato. Freshdesk pubblicizzava la possibilità di portare il proprio operatore (BYOC), che... [Leggi di più](/it/discussions/warrning-freshdesk-uses-false-advertisement-and-deceptive-business-practices)

[

Digital Customer Service Platforms

](https://www.g2.com/it/tags/digital-customer-service-platforms)[

Shared Inbox Software

](https://www.g2.com/it/tags/shared-inbox-software)[

Conversational Support Software

](https://www.g2.com/it/tags/conversational-support-software)[

Complaint Management Software

](https://www.g2.com/it/tags/complaint-management-software)

[

Social Customer Service Software

](https://www.g2.com/it/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/it/tags/live-chat-software)[

help desk software

](https://www.g2.com/it/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/it/tags/customer-self-service-software)[

Customer Communications Management Software

](https://www.g2.com/it/tags/customer-communications-management-software)

Show More

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\<0\>0\>Upvotes

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1 Commenta

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshdesk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshdesk%2Fdiscuss%0aFai+domande+su+Freshdesk+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshdesk.)

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Michael H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael H.")
MH

Caricamento in corso...

[Michael H.](https://www.g2.com/it/users/9db6952e-289e-422a-89fd-557198e63865 "Michael H.")

•

oltre 4 anni fa

Property Manager

Altre opzioni
- 

[
# Qual è il modo migliore per utilizzare le automazioni del flusso di lavoro?
](/it/discussions/what-is-the-best-way-to-use-workflow-automations)
Le uniche riserve che avevamo riguardo al software FreshDesk di FreshWorks sarebbero le funzionalità del widget e del bot. Queste sono predefinite, mentre i modelli di automazione del flusso di lavoro non lo sono; se esistessero modelli, gli utenti potrebbero avere un tempo più facile per... [Leggi di più](/it/discussions/what-is-the-best-way-to-use-workflow-automations)

[

Customer Self-Service Software

](https://www.g2.com/it/tags/customer-self-service-software)[

help desk software

](https://www.g2.com/it/tags/help-desk-software)[

Live Chat Software

](https://www.g2.com/it/tags/live-chat-software)[

Social Customer Service Software

](https://www.g2.com/it/tags/social-customer-service-software)

[

Conversational Support Software

](https://www.g2.com/it/tags/conversational-support-software)[

Shared Inbox Software

](https://www.g2.com/it/tags/shared-inbox-software)

Show More

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\<0\>0\>Upvotes

* * *

1 Commenta

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

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## Inizia una nuova discussione sul software

Hai una domanda sul software?

Ottieni risposte da utenti reali ed esperti

[Inizia una Discussione](/it/products/freshdesk/discussions/new)

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 ![Immagine avatar del prodotto](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Immagine avatar del prodotto")

### Hai mai usato Freshdesk prima?

Rispondi a qualche domanda per aiutare la comunità di Freshdesk

[
Sì
](javascript:void(0))[
Sì
](https://www.g2.com/it/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fsmall_ask%3Dfreshdesk)
No

## Principali contributori in Freshdesk

1

 ![Hitesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hitesh P.")
HP

Caricamento in corso...

### [Hitesh P.](https://www.g2.com/it/users/0ea93f6a-0528-4ba3-b37a-81f89f9f7033 "Hitesh P.")

Digital Marketing Specialist

7 pt

2

 ![mariamo p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mariamo p.")
MP

Caricamento in corso...

### [mariamo p.](https://www.g2.com/it/users/7a17880f-a439-4326-a28b-5acb4793399f "mariamo p.")

Founding Director

3 pt

3

 ![Daniel F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel F.")
DF

Caricamento in corso...

### [Daniel F.](https://www.g2.com/it/users/41fb1b15-b706-4b06-86b9-ae6377d55863 "Daniel F.")

Director of Information Technology

1 pt

4

 ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.")
JH

Caricamento in corso...

### [Jason H.](https://www.g2.com/it/users/2ade0f45-1a43-4941-a94d-4319c5e19510 "Jason H.")

Executive

1 pt

5

 ![Graham W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Graham W.")
GW

Caricamento in corso...

### [Graham W.](https://www.g2.com/it/users/b6919305-331f-4359-8d93-57043048150f "Graham W.")

Oracle Support Coordinator and Database Administrator

1 pt