1. [Home](https://www.g2.com/it) 2. ... 3. [Software per Contact Center](https://www.g2.com/it/categories/contact-center) 4. [Freshcaller Discussioni](https://www.g2.com/it/products/freshcaller/discuss) [ ![Immagine avatar del prodotto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e451e891e2c66c50b6b216028e20d4b5/freshcaller.png "Immagine avatar del prodotto") ](/it/products/freshcaller/reviews) [ Freshcaller ](/it/products/freshcaller/reviews) (132)4.1/5 Freshdesk Contact Center (precedentemente Freshcaller) è un software per contact center basato su cloud semplice e affidabile che aiuta le aziende a connettersi con i clienti in modo conveniente. Con numeri di telefono in oltre 90 paesi, Freshdesk Contact Center consente ai clienti di configurare il loro contact center in pochi semplici passaggi e senza hardware telefonico. Freshdesk Contact Center si integra con diversi strumenti CRM e di helpdesk, permettendo ai team di vendita e supporto di lavorare senza problemi. Con potenti report e analisi, gli amministratori possono ottenere informazioni in tempo reale sull'esperienza del cliente e sulla produttività degli agenti. Con Freshdesk Contact Center (precedentemente Freshcaller), gli agenti possono rispondere alle chiamate sui loro desktop, laptop o telefoni (sia Android che iOS), per creare un contact center completamente remoto ma connesso. Man mano che le esigenze aziendali cambiano, gli amministratori possono aggiungere licenze per agenti, acquistare numeri aggiuntivi, aggiungere crediti telefonici e aggiornare il piano tariffario. Freshdesk Contact Center (precedentemente Freshcaller) offre cinque piani tariffari che sono progettati per soddisfare diverse esigenze di chiamata. Freshdesk Contact Center (precedentemente Freshcaller) di Freshworks è un sistema telefonico veramente moderno e affidabile, fidato da oltre 7000 clienti in tutto il mondo. Show More * * * ### 41.0 Nps Score Hai già Freshcaller? ### Tutte le Freshcaller Discussioni Cerca Più commentatiPiù utiliFissato da G2Più recenti Tutte le DiscussioniDiscussioni con CommentiFissato da G2Discussioni senza Commenti FiltroFiltro Filtra perEspandi/Comprimi Ordina per Più commentati Più utili Fissato da G2 Più recenti Filtra per Tutte le Discussioni Discussioni con Commenti Fissato da G2 Discussioni senza Commenti ![Fissato da G2 come domanda comune](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fissato da G2 come domanda comune") G2 Fissato da G2 come domanda comune • quasi 3 anni fa Altre opzioni - [ # A cosa serve Freshdesk Contact Center? ](/it/discussions/what-is-freshdesk-contact-center-used-for) A cosa serve Freshdesk Contact Center? [ Contact Center Quality Assurance Software ](https://www.g2.com/it/tags/contact-center-quality-assurance-software)[ VoIP Providers ](https://www.g2.com/it/tags/voip-providers)[ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/it/tags/call-center-infrastructure-cci-software) [ Contact Center Software ](https://www.g2.com/it/tags/contact-center-software)[ Conversational Support Software ](https://www.g2.com/it/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.&title=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Utente verificato](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Utente verificato") G2 Utente verificato • quasi 5 anni fa Altre opzioni - [ # Speed Racer Points ](/it/discussions/speed-racer-points) I am a Speed Racer point extraordinaire; however, how do you get Sharp Shooter Points? I do find it a bit tricky when a person replies 'Thanks' to your email and you lose those points for completing a ticket... [ Conversational Support Software ](https://www.g2.com/it/tags/conversational-support-software)[ Contact Center Operations Software ](https://www.g2.com/it/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/it/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software) [ VoIP Providers ](https://www.g2.com/it/tags/voip-providers)[ Contact Center Quality Assurance Software ](https://www.g2.com/it/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.&title=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Utente verificato](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Utente verificato") G2 Utente verificato • oltre 6 anni fa Altre opzioni - [ # Do you have any other better software for Customer Services in comparison to this based on the reviews that you get? ](/it/discussions/24928-do-you-have-any-other-better-software-for-customer-services-in-comparison-to-this-based-on-the-reviews-that-you-get) I need an honest advice, that too, only from the users of Freshcaller [ Contact Center Operations Software ](https://www.g2.com/it/tags/contact-center-operations-software) * * * \<0\>0\>Upvotes * * * 0 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.&title=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Utente verificato](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Utente verificato") G2 Utente verificato • oltre 6 anni fa Altre opzioni - [ # What are the top 10 indicators to assure the best customer experience regards phone support and how to measure them? ](/it/discussions/what-are-the-top-10-indicators-to-assure-the-best-customer-experience-regards-phone-support-and-how-to-measure-them) The purpose is to truly enhance CSAT. How can we measure if our phone support is within the customer expectation? Which are the main indicators that has to be pursued? How can we motivate the team members to achieve, as a team, those indicators and truly be worried about customer experience. We... [Leggi di più](/it/discussions/what-are-the-top-10-indicators-to-assure-the-best-customer-experience-regards-phone-support-and-how-to-measure-them) [ Contact Center Operations Software ](https://www.g2.com/it/tags/contact-center-operations-software) * * * \<0\>0\>Upvotes * * * 0 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.&title=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Utente verificato](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Utente verificato") G2 Utente verificato • circa 6 anni fa Altre opzioni - [ # How you setup the BYOC for outbound calls? ](/it/discussions/29419-how-you-setup-the-byoc-for-outbound-calls) Does it not affect the Virtual Queue? [ Contact Center Quality Assurance Software ](https://www.g2.com/it/tags/contact-center-quality-assurance-software)[ Contact Center Operations Software ](https://www.g2.com/it/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/it/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software) [ VoIP Providers ](https://www.g2.com/it/tags/voip-providers) Show More * * * \<0\>0\>Upvotes * * * 0 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.&title=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Freshcaller+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Freshcaller+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Ffreshcaller%2Fdiscuss%0aFai+domande+su+Freshcaller+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Freshcaller.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Inizia una nuova discussione sul software Hai una domanda sul software? Ottieni risposte da utenti reali ed esperti [Inizia una Discussione](/it/products/freshcaller/discussions/new) * * * ![Immagine avatar del prodotto](https://images.g2crowd.com/uploads/product/hd_favicon/4b8c6f2479d2d05f412ff37379ba0884/freshcaller.svg "Immagine avatar del prodotto") ### Hai mai usato Freshcaller prima? Rispondi a qualche domanda per aiutare la comunità di Freshcaller [ Sì ](javascript:void(0))[ Sì ](https://www.g2.com/it/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshcaller%2Fdiscuss%3Fsmall_ask%3Dfreshcaller) No ## Principali contributori in Freshcaller 1 ![Jodie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jodie S.") JS Caricamento in corso... ### [Jodie S.](https://www.g2.com/it/users/930169a6-d595-4ab7-a90f-571a3d04e13d "Jodie S.") Nurse Consultant 1 pt