1. [Home](https://www.g2.com/it) 2. ... 3. [Software per la gestione della forza lavoro del contact center](https://www.g2.com/it/categories/contact-center-workforce) 4. [Aspect Workforce Discussioni](https://www.g2.com/it/products/aspect-workforce/discuss) [ ![Immagine avatar del prodotto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Immagine avatar del prodotto") ![Ricompensa per buone recensioni di Aspect Workforce](https://images.g2crowd.com/uploads/report_medal_translation/image/35772/medal.svg "Ricompensa per buone recensioni di Aspect Workforce") ](/it/products/aspect-workforce/reviews) [ Aspect Workforce ](/it/products/aspect-workforce/reviews) (314)4.2/5 Aspect offre una piattaforma intelligente per la gestione della forza lavoro che aiuta le imprese a prevenire le interruzioni, proteggere i livelli di servizio e ridurre lo sforzo manuale integrando l'intelligenza direttamente nelle operazioni quotidiane. La nostra promessa di marca è una guida e automazione in tempo reale, consapevole delle politiche, che mantiene le decisioni trasparenti, spiegabili e sotto controllo umano, in modo che i team possano prevenire le interruzioni invece di reagire ad esse. Il portafoglio di Workforce Engagement Management (WEM) di Aspect include implementazioni cloud, ibride e on-premises, con funzionalità di previsione, pianificazione, aderenza e gestione intragiornaliera, monitoraggio della qualità e flussi di lavoro di coaching, dashboard di gestione delle prestazioni e KPI, e coinvolgimento dei dipendenti e gamification. È costruito su Aspect WorkforceOS, con API e strumenti di integrazione tramite il Developer Portal, e supporta la connettività attraverso i principali ecosistemi CCaaS, CRM e di collaborazione. Per i leader delle operazioni, i pianificatori, i supervisori e gli agenti, Aspect Workforce aiuta a risolvere le sfide quotidiane della domanda fluttuante, delle regole complesse del lavoro e degli strumenti isolati che costringono i team a un costante spegnimento di incendi. Collegando segnali in tempo reale ad azioni approvate, Aspect migliora l'efficienza e l'accuratezza, aiuta a ridurre gli sprechi di lavoro evitabili e rafforza le prestazioni del servizio, in modo che le organizzazioni possano ridurre i costi migliorando le esperienze della forza lavoro e i risultati per i clienti. Show More * * * ### 46.0 Nps Score Hai già Aspect Workforce? ### Tutte le Aspect Workforce Discussioni Cerca Più commentatiPiù utiliFissato da G2Più recenti Tutte le DiscussioniDiscussioni con CommentiFissato da G2Discussioni senza Commenti FiltroFiltro Filtra perEspandi/Comprimi Ordina per Più commentati Più utili Fissato da G2 Più recenti Filtra per Tutte le Discussioni Discussioni con Commenti Fissato da G2 Discussioni senza Commenti ![Fissato da G2 come domanda comune](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fissato da G2 come domanda comune") G2 Fissato da G2 come domanda comune • oltre 2 anni fa Altre opzioni - [ # A cosa serve Alvaria Workforce? ](/it/discussions/what-is-alvaria-workforce-used-for) A cosa serve Alvaria Workforce? [ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.&title=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Aspect+Workforce+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss%0aFai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.) 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[ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.&title=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Aspect+Workforce+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss%0aFai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.) 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[ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.&title=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Aspect+Workforce+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss%0aFai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.) 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[ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.&title=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Aspect+Workforce+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss%0aFai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.) 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[ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.&title=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Aspect+Workforce+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss%0aFai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Aspect+Workforce+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss%0aFai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") EK Caricamento in corso... [Erin K.](https://www.g2.com/it/users/9af34d69-a60c-4fa4-b3c2-9938efd705b7 "Erin K.") • quasi 7 anni fa WFM Scheduler Altre opzioni - [ # Dove si trova il posto migliore per recuperare i documenti di formazione? ](/it/discussions/13841-where-is-the-best-place-to-retrive-training-docs) Al momento molti dei nostri documenti di formazione richiesti sono fatti in casa, c'è un posto dove ottenere tali documenti o anche video? [ Contact Center Operations Software ](https://www.g2.com/it/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.&title=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Aspect+Workforce+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss%0aFai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussioni+Aspect+Workforce+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss%0aFai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Miguel Braulio G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel Braulio G.") MG Caricamento in corso... [Miguel Braulio G.](https://www.g2.com/it/users/de96337c-4746-4304-843d-ffc1d7953f9c "Miguel Braulio G.") • quasi 7 anni fa Workforce Management senior advisor at Dell Altre opzioni - [ # Quali fattori influenzano il calcolo dell'FTE? Come influisce il modulo di riduzione su quel calcolo? ](/it/discussions/13800-what-factors-affect-the-fte-calculation-how-the-shrinkage-module-impact-that-calculation) Quando eseguo gli idps, sembra che le informazioni non considerino il restringimento. [ Contact Center Operations Software ](https://www.g2.com/it/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/it/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Commenta [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.&title=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussioni+Aspect+Workforce+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussioni+Aspect+Workforce+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fit%2Fproducts%2Faspect-workforce%2Fdiscuss%0aFai+domande+su+Aspect+Workforce+e+ottieni+risposte+da+utenti+esperti+nella+nostra+sezione+Discussioni+Aspect+Workforce.) 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Rispondi a qualche domanda per aiutare la comunità di Aspect Workforce [ Sì ](javascript:void(0))[ Sì ](https://www.g2.com/it/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faspect-workforce%2Fdiscuss%3Fsmall_ask%3Daspect-workforce) No ## Principali contributori in Aspect Workforce 1 ![Shelley H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelley H.") SH Caricamento in corso... ### [Shelley H.](https://www.g2.com/it/users/dc57e039-a845-47a0-9749-87cf573233e8 "Shelley H.") Senior Campaign Manager 1 pt 2 ![Carlos Mauricio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos Mauricio C.") CC Caricamento in corso... ### [Carlos Mauricio C.](https://www.g2.com/it/users/13b5531c-3924-4466-8872-313622e9ac3a "Carlos Mauricio C.") Programmer & Automation Analyst 1 pt 3 EK Caricamento in corso... ### [Erin K.](https://www.g2.com/it/users/9af34d69-a60c-4fa4-b3c2-9938efd705b7 "Erin K.") WFM Scheduler 1 pt 4 SL Caricamento in corso... ### [Sarah L.](https://www.g2.com/it/users/58d9cef8-eb7b-4c39-aac9-54aa6f86b7f4 "Sarah L.") Executive Workforce Dialer Optimization Strategist 1 pt