# Oracle Service Cloud (formerly RightNow) vs eGain Chat Comparison

| | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 134 | 10 | 
| **Largest Market Segment** | Impresa (57.7% delle recensioni) | Impresa (70.0% delle recensioni) | 
| **Entry Level Price** | Nessun prezzo disponibile | Nessun prezzo disponibile | 

---
## Top Pros & Cons

### Oracle Service Cloud (formerly RightNow)

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Bugs (1 reviews)
- Contact Management (1 reviews)

### eGain Chat

**Not enough data**

---
## Ratings Comparison
| Rating | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
  | **Soddisfa i requisiti** | 8.3 (94 reviews) | 9.3 (9 reviews) | 
  | **Facilità d'uso** | 7.9 (93 reviews) | 9.8 (9 reviews) | 
  | **Facilità di configurazione** | 6.8 (66 reviews) | Dati insufficienti | 
  | **Facilità di amministrazione** | 7.3 (67 reviews) | Dati insufficienti | 
  | **Qualità del supporto** | 7.4 (87 reviews) | 9.6 (8 reviews) | 
  | **Ritiene che the product sia stato un valido partner commerciale?** | 7.5 (65 reviews) | Dati insufficienti | 
  | **Direzione del prodotto (% positivo)** | 6.6 (90 reviews) | 10.0 (8 reviews) | 

---
## Pricing

### Oracle Service Cloud (formerly RightNow)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### eGain Chat

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 |
| **eGain Chat** | N/A | N/A |

#### Gestione di Ticket e Casi

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Esperienza utente nella creazione di ticket** | 8.8 (31 reviews) ✓ Verified | Dati insufficienti | 
| **Esperienza utente di risposta ai ticket** | 8.4 (31 reviews) ✓ Verified | Dati insufficienti | 
| **Flusso di lavoro** | 8.2 (30 reviews) ✓ Verified | Dati insufficienti | 
| **Automazione della Risposta** | 8.7 (29 reviews) ✓ Verified | Dati insufficienti | 
| **Gestione SLA** | 7.6 (29 reviews) | Dati insufficienti | 
| **Allegati/Registrazioni schermo** | 8.3 (29 reviews) | Dati insufficienti | 
| **Collaborazione sui biglietti** | 8.8 (30 reviews) | Dati insufficienti | 
| **Database di Clienti e Contatti** | 8.1 (27 reviews) ✓ Verified | Dati insufficienti | 

#### Intelligenza Artificiale Generativa

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Generazione di Testo AI** | Dati insufficienti | Dati insufficienti | 
| **Riassunto del testo AI** | Dati insufficienti | Dati insufficienti | 

#### Agente AI - Servizio di Assistenza

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Esecuzione Autonoma dei Compiti** | Dati insufficienti | Dati insufficienti | 
| **Interazione in Linguaggio Naturale** | Dati insufficienti | Dati insufficienti | 
| **Assistenza Proattiva** | Dati insufficienti | Dati insufficienti | 

#### Canali di comunicazione

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Portale Clienti** | 8.6 (29 reviews) ✓ Verified | Dati insufficienti | 
| **Email a Caso** | 8.9 (29 reviews) ✓ Verified | Dati insufficienti | 
| **Chat/Supporto Live** | 8.3 (28 reviews) ✓ Verified | Dati insufficienti | 
| **Integrazione Sociale** | 7.0 (16 reviews) | Dati insufficienti | 
| **Voce** | 8.3 (19 reviews) | Dati insufficienti | 

#### Piattaforma

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Supporto Utente Mobile** | 8.2 (10 reviews) ✓ Verified | Dati insufficienti | 
| **Personalizzazione** | 8.0 (41 reviews) ✓ Verified | Dati insufficienti | 
| **Gestione di Utenti, Ruoli e Accessi** | 8.0 (23 reviews) ✓ Verified | Dati insufficienti | 
| **Integrazione** | 7.7 (20 reviews) ✓ Verified | Dati insufficienti | 
| **Segnalazione** | 7.6 (29 reviews) ✓ Verified | Dati insufficienti | 
| **Cruscotti** | 7.6 (29 reviews) ✓ Verified | Dati insufficienti | 

### Chat dal vivo

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 |
| **eGain Chat** | N/A | N/A |

#### Intelligenza Artificiale Generativa

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Generazione di Testo AI** | Dati insufficienti | Dati insufficienti | 
| **Riepilogo del testo AI** | Dati insufficienti | Dati insufficienti | 
| **Sintesi vocale AI** | Dati insufficienti | Dati insufficienti | 

#### Comunicazione

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Chat pop-up** | 8.5 (30 reviews) ✓ Verified | Dati insufficienti | 
| **Notifiche** | 8.1 (30 reviews) ✓ Verified | Dati insufficienti | 
| **Email mirate** | 8.8 (22 reviews) ✓ Verified | Dati insufficienti | 
| **Messaggistica in-app** | 8.4 (15 reviews) ✓ Verified | Dati insufficienti | 
| **Co-Navigazione** | Dati insufficienti | Dati insufficienti | 

#### Uso Interno

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Personalizzazione** | 8.0 (41 reviews) ✓ Verified | Dati insufficienti | 
| **Archiviazione delle conversazioni** | 8.7 (29 reviews) ✓ Verified | Dati insufficienti | 
| **Sviluppo del Lead** | 7.9 (16 reviews) | Dati insufficienti | 
| **Base di conoscenza** | 8.0 (32 reviews) ✓ Verified | Dati insufficienti | 
| **Posta in arrivo del team** | 8.4 (23 reviews) ✓ Verified | Dati insufficienti | 
| **Profili dei clienti** | 8.1 (32 reviews) ✓ Verified | Dati insufficienti | 

### Servizio clienti self-service

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 |
| **eGain Chat** | N/A | N/A |

#### Intelligenza Artificiale Generativa

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Riassunto del testo AI** | Dati insufficienti | Dati insufficienti | 

#### Esperienza Self-Service

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Base di conoscenza** | 8.3 (43 reviews) | Dati insufficienti | 
| **Articoli Ricercabili** | 8.0 (40 reviews) | Dati insufficienti | 
| **Forum della Comunità** | 7.8 (24 reviews) | Dati insufficienti | 
| **Ottimizzazione Mobile** | Dati insufficienti | Dati insufficienti | 
| **Personalizzazione** | Dati insufficienti | Dati insufficienti | 

#### Piattaforma Self-Service

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Branding** | Dati insufficienti | Dati insufficienti | 
| **Automazione** | Dati insufficienti | Dati insufficienti | 
| **Intelligenza Artificiale** | Dati insufficienti | Dati insufficienti | 
| **Integrazioni** | Dati insufficienti | Dati insufficienti | 

#### AI agentico - Servizio clienti self-service

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Esecuzione autonoma dei compiti** | Dati insufficienti | Dati insufficienti | 
| **Pianificazione a più fasi** | Dati insufficienti | Dati insufficienti | 
| **Integrazione tra sistemi** | Dati insufficienti | Dati insufficienti | 
| **Apprendimento Adattivo** | Dati insufficienti | Dati insufficienti | 
| **Interazione in Linguaggio Naturale** | Dati insufficienti | Dati insufficienti | 
| **Assistenza Proattiva** | Dati insufficienti | Dati insufficienti | 
| **Prendere decisioni** | Dati insufficienti | Dati insufficienti | 

### Servizio Clienti Sociale

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 |
| **eGain Chat** | N/A | N/A |

#### Intelligenza Artificiale Generativa

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Generazione di Testo AI** | Dati insufficienti | Dati insufficienti | 
| **Riassunto del testo AI** | Dati insufficienti | Dati insufficienti | 

#### Processa

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Menzioni** | 7.7 (11 reviews) | Dati insufficienti | 
| **Biglietti** | 8.2 (14 reviews) | Dati insufficienti | 
| **Macro** | 8.0 (10 reviews) | Dati insufficienti | 

#### Canali

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Email** | 8.2 (16 reviews) | Dati insufficienti | 
| **Sociale** | 7.4 (13 reviews) | Dati insufficienti | 
| **Chat dal vivo** | 8.7 (13 reviews) | Dati insufficienti | 
| **Telefono** | 7.8 (15 reviews) | Dati insufficienti | 
| **Testo** | 8.8 (10 reviews) | Dati insufficienti | 

#### Intuizione

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Sondaggi** | 8.1 (14 reviews) | Dati insufficienti | 
| **Segnalazione** | 8.7 (15 reviews) | Dati insufficienti | 
| **Attività dei visitatori** | 7.9 (14 reviews) | Dati insufficienti | 
| **Help Desk** | 8.4 (15 reviews) | Dati insufficienti | 

### Piattaforme di Servizio Clienti Digitali

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **eGain Chat** | N/A | N/A |

#### Intelligenza Artificiale Generativa

| Feature | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Generazione di Testo AI** | Dati insufficienti | Dati insufficienti | 
| **Riassunto del testo AI** | Dati insufficienti | Dati insufficienti | 

---
## Categories
**Shared Categories (1):** [Software di chat dal vivo](https://www.g2.com/it/categories/live-chat)

**Unique to Oracle Service Cloud (formerly RightNow) (4):** [Software di Servizio Clienti Sociale](https://www.g2.com/it/categories/social-customer-service), [Software di supporto tecnico](https://www.g2.com/it/categories/help-desk), [Software di Self-Service per Clienti](https://www.g2.com/it/categories/customer-self-service), [Piattaforme di Servizio Clienti Digitali](https://www.g2.com/it/categories/digital-customer-service-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Oracle Service Cloud (formerly RightNow) | eGain Chat | 
|---|---|---|
| **Piccola impresa** | 4.5% | 10.0% | 
| **Mid-Market** | 37.8% | 20.0% | 
| **Enterprise** | 57.7% | 70.0% | 

### By Industry

#### Oracle Service Cloud (formerly RightNow)

- **Tecnologia dell'informazione e servizi:** 14.2%
- **Vendita al dettaglio:** 14.2%
- **Software per computer:** 7.1%
- **Servizi Finanziari:** 4.4%
- **Gestione dell'Istruzione:** 3.5%
- **Bancario:** 3.5%
- **Reti di Computer:** 3.5%
- **Utilità:** 2.7%
- **Telecomunicazioni:** 2.7%
- **Automobilistico:** 2.7%
- **Other:** 41.6%

#### eGain Chat

- **Reti di Computer:** 20.0%
- **Dispositivi medici:** 10.0%
- **Internet:** 10.0%
- **Assicurazione:** 10.0%
- **Servizi al Consumatore:** 10.0%
- **Hardware del computer:** 10.0%
- **Media di trasmissione:** 10.0%
- **Bancario:** 10.0%
- **Abbigliamento e Moda:** 10.0%

---
## Alternatives

### Alternatives to Oracle Service Cloud (formerly RightNow)

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/it/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Zendesk for Customer Service](https://www.g2.com/it/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Kustomer](https://www.g2.com/it/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Freshdesk](https://www.g2.com/it/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [LiveChat](https://www.g2.com/it/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Gladly](https://www.g2.com/it/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/it/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Fin](https://www.g2.com/it/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/it/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [LiveAgent](https://www.g2.com/it/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to eGain Chat

- [Zendesk for Customer Service](https://www.g2.com/it/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Freshdesk](https://www.g2.com/it/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/it/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Genesys Cloud CX](https://www.g2.com/it/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/it/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Zoho Desk](https://www.g2.com/it/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Gladly](https://www.g2.com/it/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [LiveAgent](https://www.g2.com/it/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [LiveChat](https://www.g2.com/it/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Sprinklr Service](https://www.g2.com/it/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)

---
## Top Discussions

### Oracle Service Cloud (formerly RightNow)

No discussions available for this product.

### eGain Chat

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/it/compare/oracle-service-cloud-formerly-rightnow-vs-egain-chat)