# Migliori Software di chat dal vivo - Pagina 30

## How Many Software di chat dal vivo Products Does G2 Track?

**Total Products under this Category:** 464

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Software di chat dal vivo Products?

**Perché puoi fidarti delle classifiche software di G2:**

- 30 Analisti ed Esperti di Dati
- 100,800+ Recensioni autentiche
- 464+ Prodotti
- Classifiche Imparziali

Le classifiche software di G2 si basano su recensioni verificate degli utenti, moderazione rigorosa e una metodologia di ricerca coerente mantenuta da un team di analisti ed esperti di dati. Ogni prodotto è misurato utilizzando gli stessi criteri trasparenti, senza posizionamenti a pagamento o influenze dei venditori. Sebbene le recensioni riflettano esperienze reali degli utenti, che possono essere soggettive, offrono preziose informazioni su come il software si comporta nelle mani dei professionisti. Insieme, questi input alimentano il G2 Score, un modo standardizzato per confrontare gli strumenti all'interno di ogni categoria.

## G2 Grid® for Software di chat dal vivo
 ![G2 Grid® for Software di chat dal vivo plotting products by satisfaction and market presence](https://www.g2.com/it/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=19432)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, e Birdeye.

Underlying data: [Grid® JSON](https://www.g2.com/it/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=birdeye)

**Sponsored**

### LiveChat

LiveChat è una piattaforma completa di servizio clienti con funzionalità di chat online e analisi web. È progettata specificamente per fornire un servizio clienti straordinario e alimentare le vendite. Questa piattaforma di servizio clienti tutto-in-uno è utilizzata da oltre 38.000 clienti in 150 paesi. Si distingue per il suo design semplice e intuitivo, rendendola facile da usare sia per gli agenti di supporto che per i clienti fin da subito. LiveChat ti permette di personalizzare la comunicazione con i clienti per soddisfare e superare le loro aspettative. Si concentra nel fornire un servizio senza interruzioni con potenti funzionalità che supportano i team di servizio clienti. Può essere utilizzata su dispositivi mobili, quindi puoi essere sicuro di non perdere mai alcun contatto, anche quando sei in movimento. La chat mobile può anche funzionare in background, quindi non importa cosa fai sul tuo telefono, l'applicazione continuerà a invitare visitatori potenziali e a notificarti delle chat in arrivo. Il widget di chat di LiveChat è completamente personalizzabile, il che lo fa sembrare e sentire come una parte naturale del tuo sito web. Una delle funzionalità più potenti in termini di acquisizione di contatti è il saluto automatico, che ti permette di offrire aiuto ai visitatori prima ancora che si rivolgano al team di supporto. Gli inviti automatici alla chat possono anche essere personalizzati in base al comportamento del cliente, migliorando l'esperienza complessiva dei clienti con il marchio. Con LiveChat, i team di supporto clienti possono gestire più sessioni di chat contemporaneamente. Gli agenti possono utilizzare un'anteprima per vedere cosa stanno digitando i clienti prima che premano il pulsante "invia" e utilizzare risposte predefinite, che li aiutano a ridurre il tempo medio di gestione e a deliziare i clienti. Per rendere il loro servizio amichevole e personalizzato, gli agenti possono utilizzare i dettagli del cliente visualizzati nella barra laterale durante la conversazione. Fornisce informazioni molto necessarie sui dati più importanti di un cliente. Gli agenti possono etichettare ogni sessione di chat, il che permette loro di individuare successivamente le richieste più comuni e migliorare il loro prodotto o servizio. Con le capacità avanzate di reporting di LiveChat, i team di supporto e vendita possono monitorare le loro prestazioni, individuare miglioramenti, aumentare la produttività e, di conseguenza, ottenere clienti felici e godere di più vendite. LiveChat aiuta a gestire i messaggi dei clienti, automatizzare il flusso di lavoro e collaborare all'interno dei team. Supporta i chatbot, permettendo ai marchi di costruire e lanciare chatbot conversazionali senza codifica e distinguersi con il servizio clienti. Offre anche una base di conoscenza autonoma per un servizio autonomo rapido e senza sforzo. LiveChat fornisce oltre 200 integrazioni potenti che permettono alle aziende di estendere il valore dei loro strumenti esistenti. Si integra perfettamente con soluzioni CRM popolari, come Hubspot e Pipedrive, servizi di ecommerce come Shopify e BigCommerce, e app di messaggistica, come WhatsApp e Facebook - permettendo di sincronizzare facilmente i dati dei clienti e mantenere la comunicazione in un unico posto. Supporta servizi di pagamento, come PayPal o Stripe, permettendo ai clienti di effettuare ordini e pagamenti direttamente dalla chat. Funziona con servizi email come Mailchimp, aiutando a raccogliere e coltivare contatti dopo una chat. Ci sono molte altre integrazioni disponibili che supportano le aziende nel fornire un eccellente servizio clienti e aumentare le loro vendite. Il team di LiveChat è sempre pronto ad assistere con qualsiasi cosa 24/7/365. Gli Eroi del Supporto di LiveChat forniscono la migliore esperienza di servizio clienti rispondendo rapidamente alle domande, risolvendo i problemi e fornendo soluzioni.

[Visita il sito web](https://www.g2.com/it/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-15T10%3A04%3A42Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fit%2Fcategories%2Flive-chat%3Fpage%3D30&secure%5Btoken%5D=0875a8158e7936169e302eb1eb12fc05d203cf2fc082b2041787d01a38efb038&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial)

### [Parker Software Live Chat](https://www.g2.com/products/parker-software-live-chat/reviews)

Your specialist for secure live chat and AI Advanced chat technology for enterprise businesses

#### Who Is the Company Behind Parker Software Live Chat?

- **Seller:** [Parker Software](https://www.g2.com/sellers/parker-software)
- **Year Founded:** 2003
- **HQ Location:** Stoke-on-Trent, Staffordshire
- **Twitter:** @ParkerSoftware  
31,891 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba0e5f03b7c8d80a752781e71d0c55a26330f33ef4fd6b3ff18f569b133d8a2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F200884%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

### [Pigeon Business](https://www.g2.com/products/pigeon-business/reviews)

Pigeon is the only customer service platform you need to wow your customers. Our technology allows a business of any size to build a professional, multi-department directory for customer communication. It then makes it easy for your customers to interact with your business in one secure place – all while maintaining privacy, collaborating internally and externally and monitoring real-time insights. Core features include: Live Chat with Customers, Group Chat, Forwarding, Internal Chats, Case Notes and Management, Archiving, Real-time Announcements, Contact Directory, Analytics/Ratings, Notifications, Appointments, Web, App

#### Who Is the Company Behind Pigeon Business?

- **Seller:** [Pigeon Platform](https://www.g2.com/sellers/pigeon-platform)
- **HQ Location:** Englewood, US
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3560f3687f88714e09330b51fe43c9a9e0184a6bec10d4bde80a7db87df14417&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fgetpigeon&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Pingstreams](https://www.g2.com/products/pingstreams/reviews)

Pingstreams is a self-hosted, AI-powered customer service platform offering live chat, intelligent chatbots, and workflow automation. With 53+ bot actions, 6 LLM model support, and multi-channel messaging (WhatsApp, Messenger, Email), Pingstreams delivers enterprise-grade customer support at a fraction of the cost. Unlike per-resolution pricing models, Pingstreams offers transparent, flat-rate pricing starting at $41/month. Features include: AI chatbots with knowledge base integration, real-time live chat, shared inbox, team management, analytics & reporting, custom branding, and self-hosted deployment options. Trusted by 15,000+ businesses worldwide.

#### Who Is the Company Behind Pingstreams?

- **Seller:** [Pingstreams](https://www.g2.com/sellers/pingstreams)
- **HQ Location:** Sheridan, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a3dbea51668de134ad93ed0d6edb4efe8c9492a65bd64b688cdd8aa4b880fb2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpingstreams%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [Pipz](https://www.g2.com/products/pipz/reviews)

An advanced, easy to use marketing automation platform

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Pipz?

- **Seller:** [eCentry](https://www.g2.com/sellers/ecentry)
- **Year Founded:** 1999
- **HQ Location:** Florianópolis, BR
- **Twitter:** @maildocker\_  
70 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5fcf5956fb008a4cde57f2afc1e56c32f4f2cdbf28d7bcb46dbf34b08ac2b47&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F795786&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Pipz?

**["The best brazilian Marketing Automation tool for now"](https://www.g2.com/survey_responses/pipz-review-830279)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/pipz-review-830279)

### [Pulsedesk](https://www.g2.com/products/pulsedesk/reviews)

A multichannel helpdesk system for receiving and managing customer requests in a single window with an artificial intelligence module. The system helps to automate and to speed up the processing of customer requests so that it requires minimal time and effort. The helpdesk is easily customizable, so any business can adjust it to its needs. Analytics tools make the work of operators more transparent and efficient.

#### Who Is the Company Behind Pulsedesk?

- **Seller:** [Pulsedesk](https://www.g2.com/sellers/pulsedesk)
- **HQ Location:** West Kensington, GB
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f1b828f71de3e077ac143b16b90554a6dc2ffac3287a88eb75eda4fed51b39d&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2F85924438%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Raq.com](https://www.g2.com/products/raq-com/reviews)

Powerful tools to get real work done, fast. One platform, pay as you go, with tools that replace the subscriptions piling up on your bank statement. AI chat, e-signatures, document design, forms, image optimisation, receipt extraction and more. Most tools are free or pay-as-you-go, and credits never expire. New modules are shipping daily, and the community (you) votes on what gets built next. 3,000 free credits when you sign up.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Raq.com?

- **Seller:** [Raq.com](https://www.g2.com/sellers/raq-com)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=612dd3b00fdd1f637506efd8893f714fafd67f309422f68f92fe06400b51cd10&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fraq-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Raq.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Raq.com to be **easy to use and implement** , enhancing their organization and tracking of important opportunities.
- Users find the **implementation ease** of Raq.com beneficial for tracking grants and professional development efficiently.
- Users find Raq.com **easy to use for tracking** grants and opportunities essential for filmmakers and professionals.

#### What Are Recent G2 Reviews of Raq.com?

**["It's like my own intelligence, surveillance and reconnaissance team"](https://www.g2.com/survey_responses/raq-com-review-9861824)**

**Rating:** 5.0/5.0 stars

_— Tristan O._

[Read full review](https://www.g2.com/survey_responses/raq-com-review-9861824)

### [ReachLocal Live Chat](https://www.g2.com/products/reachlocal-live-chat/reviews)

GET LEADS WHILE YOU SLEEP WITH LIVE CHAT

#### Who Is the Company Behind ReachLocal Live Chat?

- **Seller:** [USA TODAY Co.](https://www.g2.com/sellers/usa-today-co)
- **Year Founded:** 1906
- **HQ Location:** Gannett Co., Inc. 1675 Broadway, 23rd Floor New York, NY 10019
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=65dc8c58123a4e0b1575ef00b11f1e89f596276532208c053019987fa8bf6ce2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgannett%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,795 employees on LinkedIn®
- **Ownership:** NYSE: GCI

### [ReferralYogi](https://www.g2.com/products/referralyogi/reviews)

A SaaS platform for businesses to engage with its customers via Meta's & Google's messaging channels. Its a "easy to use" platform to send maketing drip campaigns, handle incoming enquiries and measure customer feedback via WhatsApp API, Instagram & Google's Business Messages. Our GenAI powered GPT Reviews module auto responds to customer reviews and provides deep "Voice of Customer" Insights.

#### Who Is the Company Behind ReferralYogi?

- **Seller:** [ReferralYogi](https://www.g2.com/sellers/referralyogi)
- **Year Founded:** 2017
- **HQ Location:** Chennai, IN
- **Twitter:** @referralyogi  
23 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=903389a02a06faeb2309dcfded62fd371627695337d523ae431e398b1ad9cca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freferralyogi&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Remark](https://www.g2.com/products/remark-remark/reviews)

AI shopping assistant

#### Who Is the Company Behind Remark?

- **Seller:** [Remark](https://www.g2.com/sellers/remark)
- **Year Founded:** 2012
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ab8ded3af91c01619eb41cb299c1ee8bd918389e2b1d910f81f51178433e05a8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwithremark%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

### [SAAS First](https://www.g2.com/products/saas-first/reviews)

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate SAAS First?

- **Customization :** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SAAS First?

- **Seller:** [GBD Software as a Service Private Limited Company](https://www.g2.com/sellers/gbd-software-as-a-service-private-limited-company)
- **Year Founded:** 2016
- **HQ Location:** Lakitelek, HU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83150621f7abcaae8cb73d3f4f64a27cb57d60c10395ba527e66d355b7634426&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmillionverifier%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of SAAS First?

**["Best Saas first"](https://www.g2.com/survey_responses/saas-first-review-8576772)**

**Rating:** 5.0/5.0 stars

_— Reeja Mol P._

[Read full review](https://www.g2.com/survey_responses/saas-first-review-8576772)

**["Seamless Communication, Stellar Support"](https://www.g2.com/survey_responses/saas-first-review-12457550)**

**Rating:** 5.0/5.0 stars

_— Hany M._

[Read full review](https://www.g2.com/survey_responses/saas-first-review-12457550)

### [Sendara](https://www.g2.com/products/sendara/reviews)

We help businesses send iMessages directly from their CRM, helping them 2-3x their response rates compared to SMS.

#### Who Is the Company Behind Sendara?

- **Seller:** [Sendara](https://www.g2.com/sellers/sendara)
- **Year Founded:** 2025
- **HQ Location:** New York City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e8db871261afa53eb640cf5eee22e4292c3b7d188707a076bcbcb6ea63a6395&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsendara-io&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Sinorbis](https://www.g2.com/products/sinorbis/reviews)

Sinorbis is on a mission to simplify how international marketing teams create digital experiences to engage global audiences, wherever they are. Our platform centralises fragmented channels and enables teams to manage the entire customer journey from one place. Reach  - Reach and build an audience wherever they are. Create seamless experiences with localised digital content, assets and collateral. Ensure your brand is discoverable on any channel, in any market. Engage - Engage prospects on the channels they already use like WeChat and WhatsApp. Centralise fragmented messaging channels into a single hub. Nurture your audience at scale in the markets that matter. Convert - Build trust with prospects through direct, one-to-one conversations on the channels they prefer. Share the right localised message and content at the right time. Support decision making and drive outcomes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Sinorbis?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Sinorbis?

- **Seller:** [Sinorbis](https://www.g2.com/sellers/sinorbis)
- **Year Founded:** 2016
- **HQ Location:** Sydney, AU
- **Twitter:** @sinorbistweet  
276 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d96b64afcf01d6f3315e27d13ffd888fdd0c6e2724cdd81d5c6335a1c6c8706&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinorbis&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 20% Medium

#### What Are Recent G2 Reviews of Sinorbis?

**["Fantastic service, great company"](https://www.g2.com/survey_responses/sinorbis-review-1432311)**

**Rating:** 5.0/5.0 stars

_— Paul D._

[Read full review](https://www.g2.com/survey_responses/sinorbis-review-1432311)

**["Easy to use programs in your language"](https://www.g2.com/survey_responses/sinorbis-review-4162000)**

**Rating:** 5.0/5.0 stars

_— Maggie P._

[Read full review](https://www.g2.com/survey_responses/sinorbis-review-4162000)

### [sisCall Center](https://www.g2.com/products/siscall-center/reviews)

Sistema Call Center: aumente a produtividade da sua Central de Atendimento por meio de um Software com Discador Automático, Gestão de Filas, Gravação de Chamadas e URA Ativa e Receptiva!

#### Who Is the Company Behind sisCall Center?

- **Seller:** [pluri sistemas](https://www.g2.com/sellers/pluri-sistemas)
- **Year Founded:** 2016
- **HQ Location:** Juiz de Fora, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df14067d10d2736325af14b4601f9f7c05b05b9ef0d4a26215ebf0fbccedf9d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpluri-sistemas&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [SiteHood](https://www.g2.com/products/sitehood/reviews)

SiteHood offers live chat solution for online sales and service on websites.

#### Who Is the Company Behind SiteHood?

- **Seller:** [SiteHood](https://www.g2.com/sellers/sitehood)
- **Year Founded:** 2009
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e6f880dccbe1f6c247e54c5569a1afe1db34e7bf206659407ad1e4bbd0ed000b&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsitehood&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Swirl](https://www.g2.com/products/swirl-swirl/reviews)

Swirl is an AI-powered solution designed to enhance e-commerce product pages by embedding a native, on-page AI experience that mimics a knowledgeable in-store expert.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Swirl?

- **Seller:** [Swirl](https://www.g2.com/sellers/swirl)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Swirl?

**["Effortless Comparison, Exceptional Insights"](https://www.g2.com/survey_responses/swirl-review-12590287)**

**Rating:** 5.0/5.0 stars

_— Sagnik D._

[Read full review](https://www.g2.com/survey_responses/swirl-review-12590287)

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Categorie in evidenza

[Software da Acquisto a Pagamento](https://www.g2.com/it/categories/procure-to-pay)

[Software di riconoscimento vocale](https://www.g2.com/it/categories/voice-recognition)

[Sistemi di gestione dell'apprendimento aziendale](https://www.g2.com/it/categories/corporate-learning-management-systems)

[Software di analisi dei prodotti](https://www.g2.com/it/categories/product-analytics)

[Software di Backup SaaS](https://www.g2.com/it/categories/saas-backup)

Categorie simili

- [Help Desk](/it/categories/help-desk)
- [Servizio clienti self-service](/it/categories/customer-self-service)
- [Servizio Clienti Sociale](/it/categories/social-customer-service)
- [Promemoria Appuntamento](/it/categories/appointment-reminder)
- [Centro di Chiamata e Contatto](/it/categories/call-contact-center)

- [Onboarding del cliente](/it/categories/client-onboarding)
- [Co-navigazione](/it/categories/co-browsing)
- [Gestione dei Reclami](/it/categories/complaint-management)
- [Servizi di Outsourcing per Contact Center](/it/categories/contact-center-outsourcing-services)
- [Pagamenti del Centro di Contatto](/it/categories/contact-center-payments)

- [Supporto Conversazionale](/it/categories/conversational-support)
- [Gestione delle Comunicazioni con i Clienti](/it/categories/customer-communications-management)
- [Educazione del cliente](/it/categories/customer-education)
- [Automazione del Servizio Clienti](/it/categories/customer-service-automation)
- [Successo del Cliente](/it/categories/customer-success)

[Browse Chat dal vivo Themes](/it/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Ricercato e scritto da [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Il software di chat dal vivo consente alle aziende di connettersi istantaneamente con i visitatori del sito web attraverso interfacce di chat in tempo reale, permettendo ai team di assistenza clienti di fornire supporto immediato, coinvolgere proattivamente i visitatori con finestre pop-up temporizzate e creare esperienze conversazionali senza interruzioni che migliorano la soddisfazione del cliente e aumentano i tassi di conversione.

### Capacità principali del software di chat dal vivo

Per qualificarsi per l'inclusione nella categoria Chat dal vivo, un prodotto deve:

- Fornire capacità di messaggistica istantanea tra i rappresentanti del servizio clienti e i visitatori del sito web
- Consentire alle finestre di chat di avviare la conversazione o di vivere indipendentemente su un sito web per potenziali richieste

### Casi d'uso comuni per il software di chat dal vivo

I team di assistenza clienti e vendite utilizzano il software di chat dal vivo per coinvolgere i visitatori e risolvere i problemi in tempo reale su siti web e punti di contatto digitali. I casi d'uso comuni includono:

- Fornire supporto immediato per domande sui prodotti, problemi tecnici e navigazione del sito web
- Coinvolgere proattivamente i visitatori con alta intenzione con prompt di chat temporizzati per aumentare la probabilità di acquisto
- Ridurre i tempi di risposta rispetto ai sistemi di supporto basati su ticket per migliorare i tassi di risoluzione al primo contatto

### Come il software di chat dal vivo si differenzia da altri strumenti

La funzionalità di chat dal vivo è spesso inclusa in piattaforme più ampie, tra cui [piattaforme di e-commerce](https://www.g2.com/it/categories/e-commerce-platforms), [software di help desk](https://www.g2.com/it/categories/help-desk) e [software di servizio clienti digitale](https://www.g2.com/it/categories/digital-customer-service-platforms). Serve anche come caratteristica principale e fondamento per strumenti potenziati dall'IA come [chatbot](https://www.g2.com/it/categories/chatbots), [software di supporto conversazionale](https://www.g2.com/it/categories/conversational-support) e [software di automazione del servizio clienti](https://www.g2.com/it/categories/customer-service-automation).

### Approfondimenti da G2 sul software di chat dal vivo

Basato sulle tendenze di categoria su G2, la facilità di configurazione e le funzionalità di coinvolgimento proattivo della chat si distinguono come capacità eccezionali. Queste piattaforme offrono riduzioni nei tempi di risposta e miglioramenti nei punteggi di soddisfazione del cliente come risultati principali dell'adozione.

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