# Migliori Software di Assicurazione della Qualità per Contact Center - Pagina 10

## How Many Software di Assicurazione della Qualità per Contact Center Products Does G2 Track?

**Total Products under this Category:** 167

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Software di Assicurazione della Qualità per Contact Center Products?

**Perché puoi fidarti delle classifiche software di G2:**

- 30 Analisti ed Esperti di Dati
- 35,100+ Recensioni autentiche
- 167+ Prodotti
- Classifiche Imparziali

Le classifiche software di G2 si basano su recensioni verificate degli utenti, moderazione rigorosa e una metodologia di ricerca coerente mantenuta da un team di analisti ed esperti di dati. Ogni prodotto è misurato utilizzando gli stessi criteri trasparenti, senza posizionamenti a pagamento o influenze dei venditori. Sebbene le recensioni riflettano esperienze reali degli utenti, che possono essere soggettive, offrono preziose informazioni su come il software si comporta nelle mani dei professionisti. Insieme, questi input alimentano il G2 Score, un modo standardizzato per confrontare gli strumenti all'interno di ogni categoria.

## G2 Grid® for Software di Assicurazione della Qualità per Contact Center
 ![G2 Grid® for Software di Assicurazione della Qualità per Contact Center plotting products by satisfaction and market presence](https://www.g2.com/it/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=4215&focus%5B%5D=88148&focus%5B%5D=9177&focus%5B%5D=5511&focus%5B%5D=130653)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, Genesys Cloud CX, evaluagent, ScorebuddyCX, Talkdesk, e Hiya Connect Branded Call.

Underlying data: [Grid® JSON](https://www.g2.com/it/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=evaluagent&focus%5B%5D=scorebuddycx&focus%5B%5D=talkdesk&focus%5B%5D=hiya-connect-branded-call)

**Sponsored**

### SuccessKPI

Un sistema operativo potenziato dall'IA per contact center ad alte prestazioni che offre approfondimenti, azioni e automazione. Reportistica BI completa, gestione della qualità potenziata dall'IA, WFM, analisi del parlato e del testo, automazione degli agenti e altro ancora. - Visibilità e controllo unificati: Vedi cosa sta accadendo attraverso canali, team, sistemi e flussi di lavoro in un unico posto, in modo che nulla di importante sia nascosto e nulla di critico sia lasciato non gestito. - Approfondimenti che portano direttamente all'azione: Vai oltre i dashboard e i report per ottenere approfondimenti che ti dicono cosa fare dopo, chi dovrebbe farlo e dove concentrarti per migliorare i risultati. - Strumenti per migliorare persone e processi su larga scala: Identifica opportunità di coaching, interruzioni di processo e candidati all'automazione tra migliaia di agenti senza aggiungere sforzi manuali. - Progettato per la complessità e la regolamentazione aziendale: Progettato per funzionare all'interno di grandi ambienti regolamentati con la sicurezza, la governance e la flessibilità richieste dai team aziendali. Invece di monitorare il 3-5% delle chiamate campionate, SuccessKPI ti consente di monitorare il 100% dei contatti con i clienti, permettendo alle aziende di individuare problemi, identificare opportunità di upsell e ridurre il turnover degli agenti. I nostri clienti riportano un miglioramento medio del 10% nel NPS. Business Intelligence: Unifica i dati CX e EX attraverso ogni canale e strumento in una singola base sicura. Misura e migliora la tua esperienza cliente con la BI per i contact center. Analisi del Parlato e del Testo: Porta alla luce approfondimenti in tempo reale, anomalie e segnali da ogni interazione con il cliente con l'analisi del parlato, del testo e del sentimento potenziata dall'IA. Assistenza in Tempo Reale per Agenti e Supervisori: Fornisci azioni e indicazioni migliori agli agenti e dai potere ai supervisori con potenti capacità in tempo reale. Monitoraggio della Qualità: Risparmia tempo, migliora le prestazioni degli agenti e mitiga i rischi di conformità modernizzando la tua gestione della qualità. Potenzia la tua esperienza con valutazioni e punteggi potenziati dall'IA. Gestione della Forza Lavoro: Prevedi le interazioni, genera automaticamente i programmi e ottieni la capacità di monitorare in tempo reale fornendo approfondimenti a tutti, dall'agente al supervisore. Costruttore di Playbook: Porta in vita l'IA più potente nella piattaforma d'azione più flessibile e robusta disponibile per i contact center. Metti in azione gli approfondimenti istantaneamente e ottieni risultati migliori. Connettività dell'Ultimo Miglio: Rileva, agisci e automatizza la risoluzione dei problemi di connettività dell'ultimo miglio prima che si aggravino. Tieni sotto controllo i problemi tecnici che affliggono gli agenti remoti come problemi di desktop, rete e cuffie che creano una cattiva CX da quelle che avrebbero dovuto essere interazioni di successo.

[Visita il sito web](https://www.g2.com/it/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-15T09%3A45%3A24Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126944&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fit%2Fcategories%2Fcontact-center-quality-assurance%3Fpage%3D10&secure%5Btoken%5D=023a3492633b8edd881e85c3e6fb14431ba5bb5ac985a0b7c9e1086afa91cde7&secure%5Burl%5D=https%3A%2F%2Fsuccesskpi.com%2Fsolutions&secure%5Burl_type%5D=paid_promos)

### [Mitel Workforce Optimization](https://www.g2.com/products/mitel-workforce-optimization/reviews)

Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.

#### Who Is the Company Behind Mitel Workforce Optimization?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [MosaicVoice](https://www.g2.com/products/mosaicvoice/reviews)

MosaicVoice is an AI-powered platform designed to enhance contact center operations by providing real-time agent assistance and automated quality assurance. By integrating seamlessly with existing dialers, MosaicVoice delivers dynamic guidance during customer interactions, ensuring conversations are accurate, compliant, and empathetic. This solution accelerates agent training, simplifies complex workflows, and maintains high-quality customer experiences across various industries, including healthcare, utilities, hospitality, and business process outsourcing (BPO). Key Features and Functionality: - Real-Time Agent Guidance: Utilizes AI to understand customer intent and offers agents relevant talking points, keeping conversations on track. - Intelligent Objection Handling: Detects customer objections and provides agents with proven responses instantly, transforming challenges into opportunities. - Automated Quality Assurance: Monitors compliance in real-time, alerts managers to breaches, and guides agents with remediation plans before calls conclude. - CRM-Ready Summaries: Generates detailed call reports and transcripts automatically, with sensitive information redacted, ready for seamless CRM integration. - Powerful Analytics: Offers deep insights into call patterns, agent performance, and customer satisfaction to continuously improve operations. Primary Value and Solutions Provided: MosaicVoice addresses common challenges in contact centers by enhancing agent performance, ensuring compliance, and improving customer satisfaction. It reduces agent training time, decreases compliance violations, and lowers agent churn by empowering agents with tools they appreciate. By automating quality assurance and providing real-time guidance, MosaicVoice enables contact centers to deliver exceptional customer experiences efficiently.

#### Who Is the Company Behind MosaicVoice?

- **Seller:** [MosaicVoice](https://www.g2.com/sellers/mosaicvoice)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0abb0607f7a703462f4949c4890dd7092ef4217001da8411774f497774ceca41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmosaicvoice&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

### [My Audition](https://www.g2.com/products/my-audition/reviews)

Audition is an AI-powered voice simulation platform built for contact centres. It runs realistic, scored phone call simulations for recruitment screening, agent training, and leadership coaching. Powered by OpenAI's Realtime API, every simulation is a live voice conversation with an AI persona that adapts in real time. Instant automated scoring across five dimensions, live coaching nudges, call recordings, and transcripts included.

#### Who Is the Company Behind My Audition?

- **Seller:** [My Audition](https://www.g2.com/sellers/my-audition)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [OneContact Gamification](https://www.g2.com/products/onecontact-gamification/reviews)

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected to OneContact WFO, OneContact CC and 3rd party software. Key Benefits 1. Boost performance and results with a healthy competitive spirit; 2.Improve engagement by making the workplace more enjoyable and fun; 3.Identify top talent for promotions and provide extra motivation for agents that are not performing so well.

#### Who Is the Company Behind OneContact Gamification?

- **Seller:** [Collab](https://www.g2.com/sellers/collab-58132644-e921-4144-be2c-a4303506daa0)
- **Year Founded:** 2003
- **HQ Location:** Lisbon, Lisbon, Portugal
- **Twitter:** @CollabPortugal  
146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cb9522a849e76eae874778f59d8d744b86a5f03759d3d4ad638d0561c3a6150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcollab&secure%5Burl_type%5D=linkedin_company_website)  
110 employees on LinkedIn®

### [OnScript AI](https://www.g2.com/products/onscript-ai/reviews)

OnScript AI: The All-in-One Platform All features are included in our platform (OnStarter and up). No add-on fees. No per-seat licenses. Pillar 1: Automated Quality & Compliance The complete suite to score 100% of interactions and ensure compliance. • Automated Scorecards: A comprehensive call scoring and evaluation system, fully automated. • Compliance Shield: Monitor 100% of calls for compliance scripts, violations, and required disclosures. o Immediate Alerting: Because our AI understands tone and intent, it can trigger immediate alerts for compliance issues, incorrect information, or potential complaints, letting you protect your business in real-time. • PII and/or PHI Redaction: Automatically find and redact sensitive PII (for PCI) and/or PHI (for HIPAA). o Our Advantage: Unlike tools that fully redact transcripts (making them useless), we can selectively redact only PHI, letting you maintain PII for customer tracking and analysis. • Data Validation: Real-time data validation and compliance checking during the call. Pillar 2: Agent Performance & Coaching Tools to make agents and managers more effective, all in one place. • Conversational Coaching: AI-powered insights to identify coachable moments. We go beyond "did they say the words" and coach on how they said it—flagging sarcasm, dismissive or rushed tones, and coaching for true empathy. • Agent Trend Analysis: Track agent performance trends over time with powerful, actionable dashboards. • Shareable Reporting & Links: Instantly share performance reports in a presentable format to anyone with a secure link. (Also exportable, available in-app, or sent to your system via webhook). • Daily Digest Reports: Comprehensive daily performance summaries delivered to your inbox. Pillar 3: Deep Conversation Intelligence The true LLM-powered analytics that drive business decisions. • Disposition & Intent: Automated call categorization and a deep understanding of why the customer is calling. • Sentiment & Vocalytics: Real-time sentiment analysis, tone, and advanced voice analytics. • Key Fact Extraction: Automatically extract key facts, information, and call summaries. • Webhook & API Automation: Seamlessly integrate OnScript data into your CRM or other tools, and automatically post facts and summaries back to your customer database to reduce after-call work. Enterprise-Grade Trust & Security • Certifications: SOC 1, SOC 2, and ISO 27001 • Compliance: HIPAA and PCI compliant

#### Who Is the Company Behind OnScript AI?

- **Seller:** [OnScript AI](https://www.g2.com/sellers/onscript-ai)
- **HQ Location:** St. Petersburg, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebe9dee12e245b346dd63d055191b54e83fd0df15a7bd428af8007032b557439&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonscript-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

### [Operata](https://www.g2.com/products/operata/reviews)

Operata is the experience management platform for cloud contact centers. Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Operata helps diagnose issues, automate actions and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.

#### Who Is the Company Behind Operata?

- **Seller:** [Operata](https://www.g2.com/sellers/operata)
- **Year Founded:** 2017
- **HQ Location:** Denver, US
- **LinkedIn® Page:** [au.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0bbef2e5bace4f550af2692382d7976d18d7a0d2a1a6f2bd3e638852d7a22ca6&secure%5Burl%5D=https%3A%2F%2Fau.linkedin.com%2Fcompany%2Foperata&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

### [OttoQA](https://www.g2.com/products/ottoqa/reviews)

OttoQA is an AI-powered call center quality assurance platform that automates the QA scoring process. It adapts to your existing QA forms and processes, providing 95% accurate AI call scoring without per-seat licensing. OttoQA analyzes calls in under one minute (even 10-15 minute calls), delivers agent coaching insights, sentiment analysis, customer KPI predictions, and detailed call summaries. It supports QA in any language including Spanish, Mandarin, and Hindi. Features include question-level scoring, agent strengths and improvement areas identification, and the unique Redo feature that lets supervisors turn poorly executed calls into training opportunities. Pricing is based on call volume with month-to-month flexibility and no long-term contracts.

#### Who Is the Company Behind OttoQA?

- **Seller:** [OttoQA](https://www.g2.com/sellers/ottoqa)
- **Year Founded:** 2023
- **HQ Location:** Erie, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=773f18bdccf0de31be7c1ac579b88025efe43c21a880a7beb35e1fd154f502d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fottoqa%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Performline](https://www.g2.com/products/performline/reviews)

PerformLine is a marketing compliance software for financial institutions that automates pre-publication review, omni-channel monitoring (web, social, email, voice, chat), AI Response monitoring and risk mitigation. Proprietary rulebooks flag AI-washing, missing disclosures, and regulatory violations aligned with federal and state regulators (such as CFPB, NY DFS, State AGs, and FTC requirements; UDAAP, TILA, Reg Z, and more). Cut manual review time, ensure brand safety, and discover unknown affiliate content across all consumer touchpoints with scalable marketing compliance technology.

#### Who Is the Company Behind Performline?

- **Seller:** [PerformLine](https://www.g2.com/sellers/performline)
- **Year Founded:** 2007
- **HQ Location:** Morristown, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c5c31b6d73c9d8b363c669de5fcd55b0db498688055f50718a9496a538eac38&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fperformline-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
85 employees on LinkedIn®

### [Proponisi](https://www.g2.com/products/proponisi/reviews)

Proponisi is a Contact Center Intelligence platform that turns customer conversations into measurable outcomes. By analyzing 100% of interactions across calls, chats, and feedback channels, Proponisi uncovers key insights, automates coaching and training, and equips agents with real-time knowledge to perform at their best. The platform also helps reduce call volume, lower operating costs, and eliminate inefficiencies—driving better customer experiences and more scalable, cost-effective contact center operations.

#### Who Is the Company Behind Proponisi?

- **Seller:** [Proponisi](https://www.g2.com/sellers/proponisi)
- **Year Founded:** 2015
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3beceede548459d81cd3f7e5e43cb4a28ff22b3344a44bd67783435343d7585f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproponisi%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [PulseAI360](https://www.g2.com/products/pulseai360/reviews)

PulseAI360 is an AI-powered contact center platform developed by Trellissoft Inc. that is designed to transform quality assurance, agent coaching, and compliance management in modern contact centers, especially for BPOs, MSPs, and large-scale operations.

#### Who Is the Company Behind PulseAI360?

- **Seller:** [Trellissoft](https://www.g2.com/sellers/trellissoft-96fa1f54-a317-407c-97af-5200759c1524)
- **HQ Location:** San Jose, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7341107dc9034922a9502e4fc6adcefbc79686f99c77244edf85a857c8bd5e3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrellissoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

### [PumpCX](https://www.g2.com/products/pumpcx/reviews)

PumpCX was founded in 2013 to help organisations with automated, continuous testing and quality assurance systems for contact centres. Our origin moment was triggered watching a valuable customer struggle to execute their transformation project. They needed to perform regression testing, load testing, and operate a large dynamic platform that is in a state of agile flux in a safe and secure way, their existing toolset did not enable this.

#### Who Is the Company Behind PumpCX?

- **Seller:** [PumpCX](https://www.g2.com/sellers/pumpcx)
- **Year Founded:** 2013
- **HQ Location:** Stanmore, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d004b45fa3d811e2854a319eef893d97a7036060f54fb3e3cbbc41013367c3dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpump-cx&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Qualiteam.ai](https://www.g2.com/products/qualiteam-ai/reviews)

Qualiteam.ai is an AI-driven platform that helps companies monitor and improve the quality of customer communication. Instead of manually reviewing a small sample of conversations, Qualiteam analyzes 100% of interactions and evaluates them based on custom quality standards. With Qualiteam, you can track how well your team communicates key business initiatives at scale — from promotions and upsells to retention efforts and policy updates.

#### Who Is the Company Behind Qualiteam.ai?

- **Seller:** [Qualiteam](https://www.g2.com/sellers/qualiteam)
- **Year Founded:** 2025
- **HQ Location:** Barcelona, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b01882da5da28966713f0bd91b1b5fddc2019f75e2c2cd0fd041af7b95f4fc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqualiteam-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [QualityDesk](https://www.g2.com/products/qualitydesk/reviews)

QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact center software, but doesn't need them in order to work. Features: - Scorecard builder. - Dimension builder. - Coaching form builder, for example, one-to-ones, coaching sessions, etc. - Calendar invites with the coaching forms. - You can build all the forms as you like and modify them as you please. - No limits in forms or dimensions. - Automatic data deletion for GDPR. - Multiple reports in real-time, automatic email reports. - API. - Azure AD SSO. - Integrations to contact center softwares. - Integrations to survey tools. - Integrations to HR Systems. QualityDesk's user NPS is 88. Results, our customers have had using QualityDesk: - 30% increase in additional sales in customer service. - 15 points better NPS. - 19% increase in agent effectiveness. - 50% faster training of new agents. - 25% increase in order confirmations in telesales

#### Who Is the Company Behind QualityDesk?

- **Seller:** [QualityDesk](https://www.g2.com/sellers/qualitydesk)
- **Year Founded:** 2017
- **HQ Location:** Tampere, FI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90669e6727fc744512241f95c51b62b5dad514edff324797d6a69e5aae4db776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqualitydesk-nordics&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Quality Hub](https://www.g2.com/products/quality-hub/reviews)

Quality Hub is a New Zealand-based software development company specializing in delivering comprehensive quality management systems tailored to organizations of all sizes and industries. Established in 2009, Quality Hub has built a reputation for implementing robust, secure, and user-friendly solutions, particularly within the health sector, where stringent quality control is essential for patient safety. Key Features and Functionality: - Comprehensive Quality Management Systems: Offers a full suite of systems designed to support successful quality management across various organizational needs. - Robust and Secure Solutions: Develops systems that are both secure and reliable, ensuring the integrity and confidentiality of quality management processes. - User-Friendly Interfaces: Focuses on creating intuitive and accessible systems to enhance user experience and facilitate seamless integration into existing workflows. Primary Value and Problem Solved: Quality Hub addresses the critical need for effective quality management by providing tailored software solutions that enhance operational efficiency and ensure compliance with industry standards. By offering secure, user-friendly systems, Quality Hub empowers organizations to maintain high-quality standards, particularly in sectors where quality control is paramount, such as healthcare. This approach not only mitigates risks but also fosters a culture of continuous improvement and excellence within organizations.

#### Who Is the Company Behind Quality Hub?

- **Seller:** [Quality Hub](https://www.g2.com/sellers/quality-hub)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Quantira Quality Assurance](https://www.g2.com/products/quantira-quality-assurance/reviews)

Control measures to ensure quality across all business processes

#### Who Is the Company Behind Quantira Quality Assurance?

- **Seller:** [Quantira](https://www.g2.com/sellers/quantira)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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Categorie in evidenza

[Software di attribuzione](https://www.g2.com/it/categories/attribution)

[Software per videoconferenze](https://www.g2.com/it/categories/video-conferencing)

[Software di monitoraggio del tempo](https://www.g2.com/it/categories/time-tracking-software)

[Software di gestione del rischio per terze parti e fornitori](https://www.g2.com/it/categories/third-party-supplier-risk-management)

[Software di Gestione del Rischio d'Impresa (ERM)](https://www.g2.com/it/categories/enterprise-risk-management-erm)

Categorie simili

- [Infrastruttura del Call Center (CCI)](/it/categories/call-center-infrastructure-cci)
- [Centro di Contatto](/it/categories/contact-center)

- [Osservabilità dell'AI del Contact Center](/it/categories/contact-center-ai-observability)
- [Base di Conoscenza del Centro di Contatto](/it/categories/contact-center-knowledge-base)

- [Forza lavoro del centro di contatto](/it/categories/contact-center-workforce)
- [Analisi del discorso](/it/categories/speech-analytics)

[Browse Assicurazione della Qualità del Centro di Contatto Themes](/it/categories/contact-center-quality-assurance/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Ricercato e scritto da [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Il software di assicurazione qualità per i contact center è progettato per aiutare le aziende a valutare le prestazioni delle loro operazioni di servizio clienti. Per i call center e i team di servizio clienti, l'assicurazione qualità (QA) è un processo essenziale per migliorare la soddisfazione del cliente e l'engagement dei dipendenti. Il software di assicurazione qualità per i contact center è utilizzato principalmente dai manager del servizio clienti per valutare le prestazioni degli agenti, fornire feedback tempestivi ai dipendenti e aumentare la produttività del dipartimento. Il software di assicurazione qualità per i contact center può essere integrato con altri strumenti di vendita o di servizio clienti come il [software CRM](https://www.g2.com/it/categories/crm) o il [software di help desk](https://www.g2.com/it/categories/help-desk), ma molti offrono anche l'opzione di essere utilizzati come prodotto autonomo.

Sebbene molte aziende offrano soluzioni di assicurazione qualità per i contact center come prodotto autonomo, ci sono alcune che offrono una soluzione all-in-one in cui l'assicurazione qualità è fornita come funzionalità aggiuntiva insieme all'offerta principale del prodotto.

Per qualificarsi per l'inclusione nella categoria Assicurazione Qualità per i Contact Center, un prodotto deve:

- Facilitare la creazione e la personalizzazione di schede di valutazione per valutare le interazioni con i clienti
- Offrire strumenti per fornire feedback personalizzati o sessioni di coaching agli agenti
- Fornire analisi che diano un'idea delle prestazioni del team e degli agenti
- Integrarsi con altri software di servizio clienti o CRM
- Essere specificamente destinato all'uso in un ambiente di call center

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