# Migliori Fornitori di servizi di outsourcing per contact center - Pagina 2

## How Many Fornitori di servizi di outsourcing per contact center Products Does G2 Track?

**Total Products under this Category:** 167

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ExpertCallers (+0.08%) - Among all products in this category, ExpertCallers recorded the largest rating increase compared to last month

_Last updated: August 12, 2026_

## How Does G2 Rank Fornitori di servizi di outsourcing per contact center Products?

**Perché puoi fidarti delle classifiche software di G2:**

- 30 Analisti ed Esperti di Dati
- 500+ Recensioni autentiche
- 167+ Prodotti
- Classifiche Imparziali

Le classifiche software di G2 si basano su recensioni verificate degli utenti, moderazione rigorosa e una metodologia di ricerca coerente mantenuta da un team di analisti ed esperti di dati. Ogni prodotto è misurato utilizzando gli stessi criteri trasparenti, senza posizionamenti a pagamento o influenze dei venditori. Sebbene le recensioni riflettano esperienze reali degli utenti, che possono essere soggettive, offrono preziose informazioni su come il software si comporta nelle mani dei professionisti. Insieme, questi input alimentano il G2 Score, un modo standardizzato per confrontare gli strumenti all'interno di ogni categoria.

## G2 Grid® for Fornitori di servizi di outsourcing per contact center
 ![G2 Grid® for Fornitori di servizi di outsourcing per contact center plotting products by satisfaction and market presence](https://www.g2.com/it/categories/contact-center-outsourcing-services/grids.png?focus%5B%5D=1349625&focus%5B%5D=45136&focus%5B%5D=47038&focus%5B%5D=1387123&focus%5B%5D=546&focus%5B%5D=1448563&focus%5B%5D=85138&focus%5B%5D=81839)

Highlighted products: ExpertCallers, WOW24-7, SupportYourApp, RFS Business Solutions, TTEC, EverHelp, TaskUs, e Liveops.

Underlying data: [Grid® JSON](https://www.g2.com/it/categories/contact-center-outsourcing-services/grids.json?focus%5B%5D=expertcallers&focus%5B%5D=wow24-7&focus%5B%5D=supportyourapp&focus%5B%5D=rfs-business-solutions&focus%5B%5D=ttec&focus%5B%5D=everhelp-everhelp&focus%5B%5D=taskus&focus%5B%5D=liveops-liveops)

**Sponsored**

### Connext

Connext Global Solutions è un fornitore di personale offshore e team dedicati, abilitato dalla tecnologia e guidato dall'IA, progettato per aiutare le aziende statunitensi e globali a costruire team remoti ad alte prestazioni in paesi come le Filippine, la Colombia, il Messico e l'India. A differenza delle tradizionali aziende di Business Process Outsourcing (BPO) o dei fornitori transazionali di Employer of Record (EOR), Connext si specializza nella creazione di team offshore completamente personalizzati e dedicati, allineati con i processi unici, la cultura e la strategia di crescita di ciascun cliente. Questo approccio consente a Connext di funzionare come un'estensione della tua organizzazione piuttosto che come un semplice call center. Il pubblico target di Connext include una vasta gamma di settori, come sanità, private equity, contabilità e finanza, tecnologia, servizio clienti, gestione del ciclo dei ricavi, mutui, servizi IT e operazioni di back-office. Le aziende che cercano di migliorare la loro efficienza operativa possono beneficiare dei servizi di Connext, sia che necessitino di specialisti in fatturazione medica, supporto contabile, sviluppatori software, rappresentanti del servizio clienti, professionisti del help desk IT o team operativi trasversali. Offrendo soluzioni di forza lavoro scalabili, Connext è posizionata per supportare la crescita a lungo termine dei suoi clienti. Uno dei principali elementi distintivi di Connext è il suo impegno a fornire team dedicati piuttosto che risorse condivise. Ogni dipendente lavora esclusivamente per un cliente, il che favorisce l'allineamento, la responsabilità e le prestazioni migliorate. Inoltre, i clienti possono ottenere fino al 70% di risparmio sui costi rispetto all'assunzione negli Stati Uniti, mantenendo alta qualità e controllo operativo. Il processo di reclutamento abilitato dall'IA impiegato da Connext garantisce che il miglior talento offshore sia identificato, valutato e impiegato rapidamente, senza compromettere la qualità. La sicurezza e la conformità sono anche fondamentali per Connext, che opera con un'infrastruttura sicura e conforme a SOC 2. Questo è particolarmente critico per i clienti nei settori della sanità, fintech e altri settori regolamentati dove la protezione dei dati è essenziale. Inoltre, Connext vanta alti tassi di ritenzione e forte soddisfazione dei clienti, concentrandosi su partnership sostenibili piuttosto che su contratti a breve termine. Questo approccio a lungo termine è ideale per le aziende che vogliono un'alternativa ai servizi di outsourcing tradizionali o EOR, necessitano di personale offshore scalabile o cercano di costruire team globali personalizzati senza sacrificare la cultura o la qualità. In sostanza, Connext Global Solutions unisce la flessibilità dell'augmentazione del personale con l'infrastruttura di un fornitore di soluzioni di forza lavoro globale e la mentalità di partnership di un consulente di crescita a lungo termine. Per le organizzazioni che esplorano aziende di personale offshore, fornitori di team dedicati, BPO sanitario, reclutamento potenziato dall'IA o soluzioni di outsourcing globale, Connext offre un approccio strategico e intelligente alla scalabilità della forza lavoro.

[Visita il sito web](https://www.g2.com/it/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2328&secure%5Bchosen_at%5D=2026-08-15T09%3A29%3A36Z&secure%5Bdisplayable_resource_id%5D=2328&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2328&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1181522&secure%5Bresource_id%5D=2328&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fit%2Fcategories%2Fcontact-center-outsourcing-services%3Fpage%3D2&secure%5Btoken%5D=ec8c51944329d6dd205cfdde819b02406ce407575a30d95f525c7706fe6f1db0&secure%5Burl%5D=https%3A%2F%2Fwww.connextglobal.com&secure%5Burl_type%5D=company_website)

### [Business Phone Service/ Call Center Service](https://www.g2.com/products/business-phone-service-call-center-service/reviews)

Uoomtel is a complete technology and staffing solution for call centers. The objective is to save time and money, increase sales, productivity, and ensure customer satisfaction. Tools include number portability, a predictive dialer, call forwarding, call recording, voicemails, and helpful integrations. There are no hidden costs, with pay-as-you-go, there is no contract or obligation. Plus 80% savings on business phone bills. (ISO Certified)

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### Who Is the Company Behind Business Phone Service/ Call Center Service?

- **Seller:** [Uoomtel](https://www.g2.com/sellers/uoomtel)
- **Year Founded:** 2015
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a08d52f3f059a7f6890ae0fe16a6a35d4dfc81e9b38e2e2262e4df305eb7120a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuoomtel&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Accounting
- **Company Size:** 90% Medium, 10% Small

#### What Are Recent G2 Reviews of Business Phone Service/ Call Center Service?

**["Efficient and Reliable Call Services"](https://www.g2.com/survey_responses/business-phone-service-call-center-service-review-7931246)**

**Rating:** 4.5/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/business-phone-service-call-center-service-review-7931246)

**["Easy to use with some set back and flaws"](https://www.g2.com/survey_responses/business-phone-service-call-center-service-review-8528770)**

**Rating:** 4.5/5.0 stars

_— Cheryl A._

[Read full review](https://www.g2.com/survey_responses/business-phone-service-call-center-service-review-8528770)

### [Moneypenny](https://www.g2.com/products/moneypenny-2025-09-24/reviews)

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 49

#### Who Is the Company Behind Moneypenny?

- **Seller:** [Moneypenny](https://www.g2.com/sellers/moneypenny-424fcb46-776f-4ab1-b4b6-727ddb61eb2f)
- **Company Website:** www.moneypenny.com
- **Year Founded:** 2000
- **HQ Location:** Georgia, USA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9acfb69a0cf5aebe66b8c01452a845ebd6a228e3aa5b991e3b58959885c02d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmoneypenny-usa%2F&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction
- **Company Size:** 84% Small, 8% Medium

#### What Are Recent G2 Reviews of Moneypenny?

**["Seamless 24/7 Service with Live Operators"](https://www.g2.com/survey_responses/moneypenny-review-13266149)**

**Rating:** 4.5/5.0 stars

_— Brian W._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13266149)

**["Effortless Online Access — Moneypenny Is Simple and Intuitive"](https://www.g2.com/survey_responses/moneypenny-review-13051629)**

**Rating:** 5.0/5.0 stars

_— Ashley L._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13051629)

### [Call Center Services](https://www.g2.com/products/aven-hospitality-call-center-services/reviews)

Increase conversion and expand your sales force

**Average Rating:** 4.5/5.0

**Total Reviews:** 8

#### Who Is the Company Behind Call Center Services?

- **Seller:** [Aven Hospitality](https://www.g2.com/sellers/aven-hospitality)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33ebf32823c7d0061dec8bc5ceef126085aede7e4f7e014631b3710521778ff2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faven-hospitality%2F&secure%5Burl_type%5D=linkedin_company_website)  
673 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 38% Medium

#### What Are Recent G2 Reviews of Call Center Services?

**["Unable to open ticket image"](https://www.g2.com/survey_responses/call-center-services-review-11036322)**

**Rating:** 4.0/5.0 stars

_— Saud P._

[Read full review](https://www.g2.com/survey_responses/call-center-services-review-11036322)

**["Call centre service"](https://www.g2.com/survey_responses/call-center-services-review-11029899)**

**Rating:** 4.5/5.0 stars

_— Bhupendra S._

[Read full review](https://www.g2.com/survey_responses/call-center-services-review-11029899)

### [ModSquad](https://www.g2.com/products/modsquad/reviews)

ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. We deploy our services by the hour rather than saddle you with inefficient FTEs. And our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods!

**Average Rating:** 4.4/5.0

**Total Reviews:** 8

#### Who Is the Company Behind ModSquad?

- **Seller:** [ModSquad](https://www.g2.com/sellers/modsquad)
- **Year Founded:** 2007
- **HQ Location:** Sacramento, US
- **Twitter:** @modsquad  
3,372 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bad81dba4ab3234c94cbe478a5e4848a322d507f5499e01ecdd6df5bab90f7e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmodsquad-inc-&secure%5Burl_type%5D=linkedin_company_website)  
1,410 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Medium, 38% Small

#### What Do G2 Reviewers Say About ModSquad?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **friendly support** from ModSquad, appreciating their adaptability to various challenges.
- Users appreciate the **responsiveness and adaptability** of ModSquad in tackling various challenges effectively.

#### What Are Recent G2 Reviews of ModSquad?

**["Great backup for social media moderation"](https://www.g2.com/survey_responses/modsquad-review-11230348)**

**Rating:** 4.5/5.0 stars

_— Scott W._

[Read full review](https://www.g2.com/survey_responses/modsquad-review-11230348)

**["Great for enhancing your online engagement"](https://www.g2.com/survey_responses/modsquad-review-8684916)**

**Rating:** 5.0/5.0 stars

_— Aditya M._

[Read full review](https://www.g2.com/survey_responses/modsquad-review-8684916)

### [CRM Implementation](https://www.g2.com/products/crm-implementation/reviews)

DataBeys helps you connect in a more intelligent and cost-effective way by uniting sales, service, marketing, and analytics. All powered by our CRM software partners. We focus on key customer relationship areas, allowing you to offer high-quality, consistent, and timely interactions with your customers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6

#### Who Is the Company Behind CRM Implementation?

- **Seller:** [Databeys](https://www.g2.com/sellers/databeys)
- **Year Founded:** 2020
- **HQ Location:** Sharjah Publishing City, AE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2543e6f6d040028a774eb1b402c85d7261ccf0e60ae2a6909f0bdb6c5cf95b04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdatabeys&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 29% Medium

#### What Are Recent G2 Reviews of CRM Implementation?

**["Best interaction tool between the customer and business"](https://www.g2.com/survey_responses/crm-implementation-review-8694017)**

**Rating:** 5.0/5.0 stars

_— Abhinav K._

[Read full review](https://www.g2.com/survey_responses/crm-implementation-review-8694017)

**["CRM Implementation Review"](https://www.g2.com/survey_responses/crm-implementation-review-9043544)**

**Rating:** 4.5/5.0 stars

_— Sam M._

[Read full review](https://www.g2.com/survey_responses/crm-implementation-review-9043544)

### [Televerde](https://www.g2.com/products/televerde/reviews)

Televerde is a global B2B revenue services partner that helps companies create, protect, and expand revenue through integrated sales, marketing, channel, and customer service programs. As an embedded extension of its clients’ teams, Televerde turns growth opportunities across the customer lifecycle into pipeline, revenue, stronger partner performance, retention, renewals, and expansion. Televerde supports B2B organizations that need to scale revenue-generating and customer-facing work without building every capability in-house. Programs are customized to each client’s goals, audience, processes, technology, brand standards, and performance measures. Core solutions include: - Pipeline and Revenue Growth: Demand and lead generation, outsourced sales development, lead qualification and nurturing, qualified meetings, and sales acceleration. - Channel Growth and Support: Partner onboarding, lead routing, deal registration, help desk and portal support, enablement, campaign execution, partner outreach, reporting, and renewals. - Customer Support and Retention: Voice and email support, case resolution, escalation management, order and appointment support, overflow and after-hours coverage, onboarding, proactive outreach, retention, and expansion. Televerde combines client-dedicated teams with CRM, marketing automation, data, analytics, and outreach technology. Programs are delivered across the United States, Argentina, and Scotland, with multilingual support. Since 1995, Televerde has generated more than $14 billion in revenue and $65 billion in pipeline for B2B clients. In a commissioned Total Economic Impact™ study by Forrester Consulting, a composite Televerde client achieved a modeled 71% ROI over three years, with payback in less than six months. Televerde is also a second-chance employer providing professional training and career opportunities for incarcerated and formerly incarcerated women.

**Average Rating:** 4.6/5.0

**Total Reviews:** 37

#### Who Is the Company Behind Televerde?

- **Seller:** [Televerde](https://www.g2.com/sellers/televerde)
- **Company Website:** www.televerde.com
- **Year Founded:** 1995
- **HQ Location:** Phoenix, AZ, United States
- **Twitter:** @Televerde  
1,842 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f5d571f4ec5059b19825ba0a80fe68e14c225c2a082df10e9b5a5fff45d50d3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteleverde&secure%5Burl_type%5D=linkedin_company_website)  
494 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Large, 41% Medium

#### What Do G2 Reviewers Say About Televerde?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **dependable partnership** with Televerde, appreciating their professionalism, responsiveness, and commitment to success.
- Users commend Televerde for their **outstanding customer engagement** , showcasing professionalism and commitment to client success.
- Users value the **dedication and professionalism** of Televerde's team, appreciating their commitment and impactful partnership.
- Users value the **accountability and efficient communication** of Televerde, enhancing their sales function significantly.
- Users value the **commitment** of Televerde, experiencing professionalism and reliable support that enhances their success.

##### Cons

- Users find **communication issues** with Televerde, particularly limited engagement duration impacting ongoing collaboration.
- Users note that while Televerde is **expensive** , the quality justifies the higher price point over time.
- Users report **high turnover** at Televerde, leading to inconsistent support and short-term engagement experiences.
- Users feel there is a need for more **ongoing training** to enhance strategy and industry knowledge with Televerde.
- Users face **integration issues** that hinder outreach effectiveness due to admin and IT limitations with Televerde.

#### What Are Recent G2 Reviews of Televerde?

**["Dependable Partner for Hard‑to‑Reach Markets"](https://www.g2.com/survey_responses/televerde-review-12139981)**

**Rating:** 5.0/5.0 stars

_— Verified User in Environmental Services_

[Read full review](https://www.g2.com/survey_responses/televerde-review-12139981)

**["Boosted Our BDR Efficiency with Fast Response Times"](https://www.g2.com/survey_responses/televerde-review-12134093)**

**Rating:** 4.0/5.0 stars

_— Candice L._

[Read full review](https://www.g2.com/survey_responses/televerde-review-12134093)

### [Zahoree Support](https://www.g2.com/products/zahoree-support/reviews)

With 20+ years of experience in the support industry, Zahoree understands the scaling challenges of growing companies. We provide customer support solutions for innovative companies via sourcing, training, management, optimization, and AI automation. One of Zahoree's key differentiators is that it's built its own technology (featuring Zahoree Virtual Teams, ZWingman Copilot, and ZAutoQA) rather than merely licensing third-party tools. Strategically located in North America and Europe for nearshore support.

**Average Rating:** 4.9/5.0

**Total Reviews:** 6

#### Who Is the Company Behind Zahoree Support?

- **Seller:** [Zahoree, formerly Infolink-exp](https://www.g2.com/sellers/zahoree-formerly-infolink-exp)
- **Year Founded:** 2012
- **HQ Location:** San Jose, US
- **Twitter:** @Zahoree\_Global  
378 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33d4c4f4edbbf2f55bf160770fb5112c64908c46a9f33dcfa07408ee042e035d&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fzahoree-cx&secure%5Burl_type%5D=linkedin_company_website)  
156 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 17% Small

#### What Are Recent G2 Reviews of Zahoree Support?

**["Scale at Speed - Zahoree Team is there for you!"](https://www.g2.com/survey_responses/zahoree-support-review-12489801)**

**Rating:** 5.0/5.0 stars

_— James A._

[Read full review](https://www.g2.com/survey_responses/zahoree-support-review-12489801)

**["Multilingual Support with a Human Touch"](https://www.g2.com/survey_responses/zahoree-support-review-12569232)**

**Rating:** 5.0/5.0 stars

_— Adéṣẹ́gun A._

[Read full review](https://www.g2.com/survey_responses/zahoree-support-review-12569232)

### [Contact Center Services](https://www.g2.com/products/contact-center-services/reviews)

Telvista is USA based IT support company that works for customer engagement Solutions like BPO Services, Business IT Solutions, Omnichannel, customer support, and many more IT Support Services.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Contact Center Services?

- **Seller:** [Telvista](https://www.g2.com/sellers/telvista)
- **Year Founded:** 1997
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9f6f72c5758d92bbc137864ab3925a08b9ed3b2e4608b2b40dec4e80d018368a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftelvistaus&secure%5Burl_type%5D=linkedin_company_website)  
4,172 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Large

#### What Are Recent G2 Reviews of Contact Center Services?

**["Contact center sevices benefits"](https://www.g2.com/survey_responses/contact-center-services-review-8708841)**

**Rating:** 4.5/5.0 stars

_— Feyzan O._

[Read full review](https://www.g2.com/survey_responses/contact-center-services-review-8708841)

**["Great Service."](https://www.g2.com/survey_responses/contact-center-services-review-8643270)**

**Rating:** 5.0/5.0 stars

_— Vishal D._

[Read full review](https://www.g2.com/survey_responses/contact-center-services-review-8643270)

### [Evateck](https://www.g2.com/products/evateck/reviews)

Evateck is a Business Process Outsourcing (BPO) partner for growing tech companies and online businesses. We run the operations that scale your company — so you can grow without scaling in-house headcount. From customer support to back-office, content moderation, KYC and data operations, Evateck builds a team around your processes, plugs into your tools, and delivers measurable outcomes. What we run for you Customer Operations — ticketing, retention, technical support, and account management run inside your CRM and helpdesk stack, across live chat, email, phone, and social, with measurable KPIs. Back-Office Operations — invoices, reconciliation, document processing, and admin workflows handled by trained teams with a built-in QA layer. Content Moderation & Review — 24/7 review at scale, from marketplace listings and image moderation to community moderation, with structured escalation and quality guardrails. KYC & Verification — identity verification, onboarding, and compliance review workflows, trained on the tools and rules you already follow. Data Entry & Processing — structured, QA-checked data operations at scale: enrichment, cleanup, migrations, and ongoing pipeline work. Multilingual Operations — native and C1-level teams across 40+ languages, ready to run any process in your customers' language, not just yours. How we work Evateck teams are hand-picked and trained on your brand, tools, and standards. We map your workflows and SLAs up front, then get you live in under two weeks. Engagements are flexible and month-to-month with no long-term lock-in — you can start with as few as two agents and scale up or down as your volume changes. Every engagement includes a built-in QA layer and transparent KPI and SLA reporting, so you always see how your operation is performing. By combining automation for high-volume, repetitive work with empathy-driven human support for the moments that matter, we help businesses respond faster and raise customer satisfaction while lowering operational costs by up to 80%. Security and compliance Security is built in — our processes are ISO 27001-aligned and GDPR-ready, so sensitive data stays protected at every step of the workflow. Industries we serve Evateck supports SaaS and technology, e-commerce and retail, fintech and financial services, healthcare, iGaming, transportation and logistics, travel and hospitality, and online education — adapting our teams and quality standards to the requirements of each vertical. Why Evateck Growing companies choose Evateck because we deliver enterprise-grade operations with startup speed and flexibility: fast onboarding, no long-term commitments, multilingual coverage, transparent reporting, and a quality-first approach. Whether you need a single support channel or a full multi-process operation, we build a model that fits your goals, SLAs, and budget — and scales with you.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Evateck?

- **Seller:** [Evateck](https://www.g2.com/sellers/evateck)
- **Year Founded:** 2023
- **HQ Location:** Fort Lauderdale, US
- **Twitter:** @evateck  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0613dce8b6eeb7552e07258f73d45977ca3f43d64f74dfc6f5b27574520d83a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevateck%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of Evateck?

**["Professional and personalized outsourced customer support by Evateck."](https://www.g2.com/survey_responses/evateck-review-9563091)**

**Rating:** 5.0/5.0 stars

_— Anastasiia B._

[Read full review](https://www.g2.com/survey_responses/evateck-review-9563091)

**["Reliable outsourced support partner that scaled with us"](https://www.g2.com/survey_responses/evateck-review-12747233)**

**Rating:** 5.0/5.0 stars

_— Maximus P._

[Read full review](https://www.g2.com/survey_responses/evateck-review-12747233)

### [iQor](https://www.g2.com/products/iqor/reviews)

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 40,000+ amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.

**Average Rating:** 3.9/5.0

**Total Reviews:** 4

#### Who Is the Company Behind iQor?

- **Seller:** [iQor](https://www.g2.com/sellers/iqor)
- **Year Founded:** 1998
- **HQ Location:** St. Petersburg, FL
- **Twitter:** @iQor  
2,950 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad099590c4a5ec3321c1974f7b30c21c594a70c931219130539132833b43d607&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fiqor&secure%5Burl_type%5D=linkedin_company_website)  
25,761 employees on LinkedIn®
- **Phone:** 800-811-4214

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Large

#### What Are Recent G2 Reviews of iQor?

**["My experience with iQor"](https://www.g2.com/survey_responses/iqor-review-11118273)**

**Rating:** 4.0/5.0 stars

_— Jean I._

[Read full review](https://www.g2.com/survey_responses/iqor-review-11118273)

**["Business Solvers"](https://www.g2.com/survey_responses/iqor-review-8678939)**

**Rating:** 5.0/5.0 stars

_— Mukut N._

[Read full review](https://www.g2.com/survey_responses/iqor-review-8678939)

### [Slingshot by WorkWave](https://www.g2.com/products/slingshot-by-workwave/reviews)

Slingshot by WorkWave is a comprehensive 24/7 call center and lead response solution tailored for home service providers. It enables businesses to engage with customers across multiple communication channels—including phone, text, email, chat, and web leads—ensuring prompt and effective interactions at any time. By integrating with existing CRM systems, Slingshot's trained agents can qualify leads, close sales, and schedule appointments, helping companies convert more leads into loyal customers. Key Features and Functionality: - 24/7 Sales and Lead Response: Round-the-clock availability to handle inbound leads and customer inquiries, ensuring no opportunity is missed. - Multi-Channel Support: Engagement with customers through various platforms, including phone calls, SMS, emails, web chats, and social media messages. - Customer Support Services: Provision of consistent and professional customer service, enhancing client satisfaction and retention. - Outbound Sales Campaigns: Execution of proactive outreach efforts to boost sales and re-engage past customers. - Accounts Receivable Management: Efficient handling of overdue payments to improve cash flow. - Centralized Communication Inbox: Consolidation of all customer interactions into a single platform for streamlined management. Primary Value and Solutions Provided: Slingshot addresses the critical need for home service businesses to respond promptly to customer inquiries and leads, a significant portion of which occur after regular business hours. By offering 24/7 support and leveraging a multi-channel approach, Slingshot ensures that companies can capture and convert leads at any time, thereby increasing sales and enhancing customer satisfaction. This comprehensive service allows businesses to focus on their core operations while Slingshot manages customer interactions, leading to improved efficiency and growth.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Slingshot by WorkWave?

- **Seller:** [WorkWave](https://www.g2.com/sellers/workwave)
- **Year Founded:** 1984
- **HQ Location:** Holmdel, NJ
- **Twitter:** @WorkWave  
1,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b1e1f1ba5e8d3f73436b390dec65f0129820166625c2d9a4fd0af9c1d17ff895&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F213943%2F&secure%5Burl_type%5D=linkedin_company_website)  
488 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Slingshot by WorkWave?

**["Good for managing business"](https://www.g2.com/survey_responses/slingshot-by-workwave-review-8702692)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Services_

[Read full review](https://www.g2.com/survey_responses/slingshot-by-workwave-review-8702692)

**["Great model"](https://www.g2.com/survey_responses/slingshot-by-workwave-review-8316446)**

**Rating:** 5.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/slingshot-by-workwave-review-8316446)

### [AnswerConnect](https://www.g2.com/products/answerconnect/reviews)

Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com

**Average Rating:** 4.5/5.0

**Total Reviews:** 23

#### Who Is the Company Behind AnswerConnect?

- **Seller:** [AnswerConnect](https://www.g2.com/sellers/answerconnect)
- **Year Founded:** 2002
- **HQ Location:** Portland, OR
- **Twitter:** @AnswerConnect  
978 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=865049ffa23a7de0be2a6e51c987c78f8fcd6c8a8d935e25ebe07735070a2eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanswerconnect&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 74% Small, 13% Large

#### What Are Recent G2 Reviews of AnswerConnect?

**["Effortless Process Makes Everything Easy"](https://www.g2.com/survey_responses/answerconnect-review-12101104)**

**Rating:** 5.0/5.0 stars

_— Hayden S._

[Read full review](https://www.g2.com/survey_responses/answerconnect-review-12101104)

**["A Seamless Extension of our Team"](https://www.g2.com/survey_responses/answerconnect-review-11694233)**

**Rating:** 5.0/5.0 stars

_— Kate J._

[Read full review](https://www.g2.com/survey_responses/answerconnect-review-11694233)

#### What Are G2 Users Discussing About AnswerConnect?

- [What is AnswerConnect used for?](https://www.g2.com/discussions/what-is-answerconnect-used-for)

### [Bruntwork](https://www.g2.com/products/bruntwork/reviews)

BruntWork is a remote-first outsourcing company built to let ambitious teams scale fast—without the price tag or rigidity of legacy BPOs. We recruit, train, and manage top-tier talent in the Philippines, Colombia, Kenya, and Serbia across customer support, sales, marketing, back-office, finance, and specialist roles. Clients choose full-time or part-time agents (10–40 hours/week) on flexible, month-to-month terms; we handle HR, payroll, security, and performance so you stay laser-focused on growth. Why BruntWork: Speed to launch – start in as little as seven days with talent sourced from our 700 k-strong applicant pool. Quality & accountability – 3-step vetting, AI-powered QA, and dedicated Client Success Managers keep KPIs on track. Cost leadership – save up to 70 % vs. onshore hiring while agents earn above-market local wages. Security first – ISO 27001-aligned processes and our optional Secure Remote Worker package protect data end-to-end. Proven trust – 800+ Google, 1000+ Glassdoor, and 1000+ Trustpilot reviews place us at the top of industry satisfaction charts. Founded in 2020, BruntWork has grown to serve 2,500+ clients worldwide. Our mission is simple: create economic opportunity for our people and unbeatable value for our customers—every single day.

**Average Rating:** 4.8/5.0

**Total Reviews:** 72

#### Who Is the Company Behind Bruntwork?

- **Seller:** [Bruntwork](https://www.g2.com/sellers/bruntwork)
- **Year Founded:** 2020
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=93a7653821ec9f23dbc10c2de5e9c4f8c967284a72628fc909743fead2b04a51&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbruntwork-pty-ltd&secure%5Burl_type%5D=linkedin_company_website)  
1,385 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction, Hospital & Health Care
- **Company Size:** 81% Small, 13% Medium

#### What Do G2 Reviewers Say About Bruntwork?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless and professional communication** with Bruntwork, enhancing task coordination and support.
- Users enjoy the **ease of use** of Bruntwork, appreciating its quick setup and smooth transition throughout the process.
- Users commend Bruntwork's **responsive customer support** , highlighting their helpfulness and effective communication throughout the recruitment process.
- Users value the **recruitment efficiency** of Bruntwork, benefiting from quick responses and access to top-tier talent.
- Users praise the **high quality of candidates** from Bruntwork, consistently benefiting from reliable and professional talent solutions.

##### Cons

- Users experience **scheduling issues** with Bruntwork, including communication gaps and delays impacting efficiency and performance.
- Users find the fees for Bruntwork to be **expensive compared to competitors** , with frequent software issues exacerbating the cost.
- Users find the **high turnover rate** at Bruntwork concerning, complicating staffing and training processes significantly.

#### What Are Recent G2 Reviews of Bruntwork?

**["Exceptional Support and Seamless Management"](https://www.g2.com/survey_responses/bruntwork-review-13038485)**

**Rating:** 5.0/5.0 stars

_— Natasha J._

[Read full review](https://www.g2.com/survey_responses/bruntwork-review-13038485)

**["Outstanding Personalized Support and a Responsive, Approachable Team"](https://www.g2.com/survey_responses/bruntwork-review-13121490)**

**Rating:** 5.0/5.0 stars

_— Manjot K._

[Read full review](https://www.g2.com/survey_responses/bruntwork-review-13121490)

### [Customer succes](https://www.g2.com/products/customer-succes/reviews)

We provide personalized support and accompaniment at the time and from the device that the user chooses, improving communication and generating greater engagement. We guarantee the experience in each interaction, satisfying the user's needs with the highest quality service, promoting loyalty and enhancing results.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Customer succes?

- **Seller:** [intelsa.co](https://www.g2.com/sellers/intelsa-co)
- **Year Founded:** 2014
- **HQ Location:** Medellin, CO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f84b9fe42576afe73e6e1db984da60fb696bb2d5d6e77f78fa71fedec6dc892b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelsaco&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Customer succes?

**["Helps Track Customer Engagement and Usage Data to Stay on Top of Goals"](https://www.g2.com/survey_responses/customer-succes-review-11235620)**

**Rating:** 4.0/5.0 stars

_— Sarita B._

[Read full review](https://www.g2.com/survey_responses/customer-succes-review-11235620)

**["Customer Succes"](https://www.g2.com/survey_responses/customer-succes-review-8683587)**

**Rating:** 5.0/5.0 stars

_— Insha A._

[Read full review](https://www.g2.com/survey_responses/customer-succes-review-8683587)

### [Customer Support](https://www.g2.com/products/wow-customer-support-customer-support/reviews)

Wow Customer Support is one of the leading customer support solution provider for all type of small and large businesses around the globe. With the team of proactive English speaking agents, managers and engineers, ready to answer your customers 24/7. As a leading BPO service provider in the region, our internal processes are robust with the most superlative quality standards in place. In addition to the high internal benchmarks that we have, we are compliant with the ISO requirements for quality management systems

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Customer Support?

- **Seller:** [WOW Customer Support](https://www.g2.com/sellers/wow-customer-support)
- **Year Founded:** 2016
- **HQ Location:** New York NY, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c57413bdca4105583f1da744c61a8dd4c0ea4975ba34ef7573b349ed9435127&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwowcsservice%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Are Recent G2 Reviews of Customer Support?

**["Kapture is Good Tool"](https://www.g2.com/survey_responses/customer-support-review-11229083)**

**Rating:** 5.0/5.0 stars

_— Sonu K._

[Read full review](https://www.g2.com/survey_responses/customer-support-review-11229083)

**["Whenever I call for support, I am connected to someone quickly."](https://www.g2.com/survey_responses/customer-support-review-12656845)**

**Rating:** 5.0/5.0 stars

_— Marlene C._

[Read full review](https://www.g2.com/survey_responses/customer-support-review-12656845)

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Categorie in evidenza

[Software Anti Riciclaggio](https://www.g2.com/it/categories/anti-money-laundering)

[Software di monitoraggio della rete](https://www.g2.com/it/categories/network-monitoring)

[Software per chatbot](https://www.g2.com/it/categories/chatbots)

[Piattaforme Software per Bot](https://www.g2.com/it/categories/bot-platforms)

[Sistemi di Gestione della Qualità (SGQ)](https://www.g2.com/it/categories/quality-management-qms)

Categorie simili

- [Help Desk](/it/categories/help-desk)
- [Chat dal vivo](/it/categories/live-chat)
- [Servizio clienti self-service](/it/categories/customer-self-service)
- [Servizio Clienti Sociale](/it/categories/social-customer-service)
- [Promemoria Appuntamento](/it/categories/appointment-reminder)

- [Centro di Chiamata e Contatto](/it/categories/call-contact-center)
- [Onboarding del cliente](/it/categories/client-onboarding)
- [Co-navigazione](/it/categories/co-browsing)
- [Gestione dei Reclami](/it/categories/complaint-management)
- [Pagamenti del Centro di Contatto](/it/categories/contact-center-payments)

- [Supporto Conversazionale](/it/categories/conversational-support)
- [Gestione delle Comunicazioni con i Clienti](/it/categories/customer-communications-management)
- [Educazione del cliente](/it/categories/customer-education)
- [Automazione del Servizio Clienti](/it/categories/customer-service-automation)
- [Successo del Cliente](/it/categories/customer-success)

[Browse Servizi di Outsourcing per Contact Center Themes](/it/categories/contact-center-outsourcing-services/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Ricercato e scritto da [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

I servizi di outsourcing dei contact center supportano le aziende fornendo una soluzione alternativa per gestire le loro esigenze di supporto clienti. I fornitori possono specializzarsi nel servire i tipi specifici di industria dell'azienda, come compagnie aeree, marketing, software, vendita al dettaglio o prodotti industriali. Un'altra specializzazione riguarda le esigenze del cliente, che possono includere la necessità di multilinguismo, comunicazioni multicanale, istruzioni video a distanza e capacità di condivisione dello schermo.

L'outsourcing delle capacità del contact center può aiutare a ridurre i costi generali per un'azienda in crescita. Ulteriori benefici periferici dell'outsourcing sono l'eliminazione dei costi di formazione per nuovi agenti di supporto e il costoso finanziamento per mantenere l'infrastruttura software e hardware di un contact center. Questi prodotti possono anche aiutare ad accelerare la crescita aziendale espandendo le capacità di servizio clienti per supportare una base clienti in rapida espansione.

Le organizzazioni possono utilizzare software per clienti per integrare il loro servizio di outsourcing del contact center impiegato. Software come [basi di conoscenza del contact center](https://www.g2.com/it/categories/contact-center-knowledge-base) possono aiutare a fornire contesto aziendale al loro team di servizio, [software di self-service per clienti](https://www.g2.com/it/categories/customer-self-service) per deviare le richieste di clienti di basso livello, [software di educazione del cliente](https://www.g2.com/it/categories/customer-education) per educare i clienti, e [software di analisi dei feedback](https://www.g2.com/it/categories/feedback-analytics) per analizzare costantemente le tendenze nelle preoccupazioni dei clienti.

Per qualificarsi per l'inclusione nella categoria dei Servizi di Outsourcing dei Contact Center, un fornitore di servizi deve:

- Integrare o sostituire la funzionalità aziendale esistente del contact center
- Avere capacità multicanale come SMS, email, chat dal vivo e chiamate telefoniche
- Rispettare le leggi sulla sicurezza dei dati come GDPR e HIPAA
- Fornire soluzioni di rapida scalabilità per contact center sovraccarichi

Show More