1. [Accueil](https://www.g2.com/fr)
2. ...
3. [Logiciel de support technique](https://www.g2.com/fr/categories/help-desk)
4. [Discussions sur Gladly](https://www.g2.com/fr/products/gladly/discuss)

[
 ![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dcff9843c01cc56ba08d3a75c73a77ea/gladly.png "Image de l'avatar du produit")

 ![Récompense pour de bonnes évaluations de Gladly](https://images.g2crowd.com/uploads/report_medal_translation/image/27080/medal.svg "Récompense pour de bonnes évaluations de Gladly")
](/fr/products/gladly/reviews)

[

Gladly

](/fr/products/gladly/reviews)

(1,112)4.7/5

Les marques les plus centrées sur le client au monde utilisent la plateforme CX de Gladly pour réduire les coûts, entretenir les relations et augmenter la fidélité. Propulsée par une IA client propriétaire, Gladly est la seule plateforme CX qui place le client, et non les tickets, au centre de chaque conversation. Gladly est simple à utiliser, maintient une conversation continue à travers les canaux, et équilibre la connexion humaine avec une automatisation intelligente et empathique. Pour les leaders B2C qui refusent de faire des compromis, Gladly offre un service radicalement efficace et des expériences radicalement personnelles. L'expérience client n'est pas cassée - elle est simplement construite sur de mauvaises bases. Gladly réinvente la CX avec une IA qui fait bien les choses. Découvrez comment cela fonctionne sur www.gladly.ai/get-started/.

Show More

* * *

### 33

Discussions

### 50

Participants

### 80.0

Nps Score

Déjà Gladly?

### Toutes les discussions sur Gladly

Rechercher

Les plus commentésLes plus utilesÉpinglé par G2Les plus récents

Toutes les discussionsDiscussions avec commentairesÉpinglé par G2Discussions sans commentaires

FiltrerFiltrer

Filtrer parDévelopper/Réduire 

Trier par

Les plus commentés

Les plus utiles

Épinglé par G2

Les plus récents

Filtrer par

Toutes les discussions

Discussions avec commentaires

Épinglé par G2

Discussions sans commentaires

 ![Épinglé par G2 en tant que question courante](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Épinglé par G2 en tant que question courante")
G2

Épinglé par G2 en tant que question courante

•

il y a plus de 2 ans

Plus d'options
- 

[
# À quoi sert Gladly ?
](/fr/discussions/gladly-what-is-gladly-used-for)
À quoi sert Gladly ?

[

Customer Service Automation Software

](https://www.g2.com/fr/tags/customer-service-automation-software)[

Digital Customer Service Platforms

](https://www.g2.com/fr/tags/digital-customer-service-platforms)[

Conversational Support Software

](https://www.g2.com/fr/tags/conversational-support-software)[

Social Customer Service Software

](https://www.g2.com/fr/tags/social-customer-service-software)

[

Live Chat Software

](https://www.g2.com/fr/tags/live-chat-software)[

help desk software

](https://www.g2.com/fr/tags/help-desk-software)[

Contact Center Software

](https://www.g2.com/fr/tags/contact-center-software)[

Customer Self-Service Software

](https://www.g2.com/fr/tags/customer-self-service-software)[

Intelligent Virtual Assistants Software

](https://www.g2.com/fr/tags/intelligent-virtual-assistants-software)

Show More

* * *

\<0\>0\>Upvotes

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2 Commentaires

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.&title=Discussions+sur+Gladly+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussions+sur+Gladly+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Épinglé par G2 en tant que question courante](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Épinglé par G2 en tant que question courante")
G2

Épinglé par G2 en tant que question courante

•

il y a plus de 2 ans

Plus d'options
- 

[
# What is Gladly used for?
](/fr/discussions/what-is-gladly-used-for)
What is Gladly used for?

* * *

\<0\>0\>Upvotes

* * *

0 Commentaires

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.&title=Discussions+sur+Gladly+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss)

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[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Ashley Mavi L. M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley Mavi L. M.")
AM

Chargement...

[Ashley Mavi L. M.](https://www.g2.com/fr/users/7ff7106a-abf8-4a29-86b9-4fc5815c34b0 "Ashley Mavi L. M.")

•

il y a plus de 4 ans

Customer Service Representative

Plus d'options
- 

[
# Quelle est la meilleure fonction de Gladly ?
](/fr/discussions/what-is-the-best-function-of-gladly)
Cette question peut aider les utilisateurs à en savoir plus sur "gladly".

[

Digital Customer Service Platforms Software

](https://www.g2.com/fr/tags/digital-customer-service-platforms-software)[

Contact Center Operations Software

](https://www.g2.com/fr/tags/contact-center-operations-software)[

Customer Self-Service Software

](https://www.g2.com/fr/tags/customer-self-service-software)[

help desk software

](https://www.g2.com/fr/tags/help-desk-software)

[

Live Chat Software

](https://www.g2.com/fr/tags/live-chat-software)[

Social Customer Service Software

](https://www.g2.com/fr/tags/social-customer-service-software)[

Conversational Support Software

](https://www.g2.com/fr/tags/conversational-support-software)

Show More

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\<0\>0\>Upvotes

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2 Commentaires

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.&title=Discussions+sur+Gladly+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussions+sur+Gladly+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

JA

Chargement...

[Jerick kurt A.](https://www.g2.com/fr/users/29cbef87-3f21-41c3-a424-1a7a184ec26d "Jerick kurt A.")

•

il y a plus de 4 ans

Customer Service Representative

Plus d'options
- 

[
# Y a-t-il un environnement de formation pour gladly
](/fr/discussions/is-there-any-training-environment-for-gladly)
Y a-t-il un environnement de formation pour le gladly

[

Digital Customer Service Platforms Software

](https://www.g2.com/fr/tags/digital-customer-service-platforms-software)[

Contact Center Operations Software

](https://www.g2.com/fr/tags/contact-center-operations-software)[

Customer Self-Service Software

](https://www.g2.com/fr/tags/customer-self-service-software)[

help desk software

](https://www.g2.com/fr/tags/help-desk-software)

[

Live Chat Software

](https://www.g2.com/fr/tags/live-chat-software)[

Social Customer Service Software

](https://www.g2.com/fr/tags/social-customer-service-software)[

Conversational Support Software

](https://www.g2.com/fr/tags/conversational-support-software)

Show More

* * *

\<0\>0\>Upvotes

* * *

2 Commentaires

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.&title=Discussions+sur+Gladly+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussions+sur+Gladly+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Dominique P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominique P.")
DP

Chargement...

[Dominique P.](https://www.g2.com/fr/users/23438a1b-5719-473d-ae2a-73986713f481 "Dominique P.")

•

il y a plus de 4 ans

Customer service Represenative

Plus d'options
- 

[
# Allez-vous rendre cela compatible avec Chromebook ? Ce programme sera-t-il bientôt disponible sur les téléphones Android ou Apple ?
](/fr/discussions/are-you-guys-going-to-make-this-compatible-with-chromebook-will-this-program-be-available-on-phones-soons-android-or-apple)
Je voulais utiliser mon Chromebook pour un travail à domicile, mais ils ont indiqué que cet appareil n'était pas compatible avec Chromebook. C'était le seul ordinateur que j'avais à ce moment-là et je n'étais pas content de devoir acheter un tout autre ordinateur parce que le travail pour lequel... [Lire la suite](/fr/discussions/are-you-guys-going-to-make-this-compatible-with-chromebook-will-this-program-be-available-on-phones-soons-android-or-apple)

[

Digital Customer Service Platforms Software

](https://www.g2.com/fr/tags/digital-customer-service-platforms-software)[

Contact Center Operations Software

](https://www.g2.com/fr/tags/contact-center-operations-software)[

Customer Self-Service Software

](https://www.g2.com/fr/tags/customer-self-service-software)[

help desk software

](https://www.g2.com/fr/tags/help-desk-software)

[

Live Chat Software

](https://www.g2.com/fr/tags/live-chat-software)[

Social Customer Service Software

](https://www.g2.com/fr/tags/social-customer-service-software)[

Conversational Support Software

](https://www.g2.com/fr/tags/conversational-support-software)

Show More

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\<0\>0\>Upvotes

* * *

1 Commentaire

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.&title=Discussions+sur+Gladly+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss)

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussions+sur+Gladly+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fgladly%2Fdiscuss%0aPosez+des+questions+sur+Gladly+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Gladly.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Glenna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenna R.")
GR

Chargement...

[Glenna R.](https://www.g2.com/fr/users/befba4e7-5d23-4b31-9541-c255d63cc9cf "Glenna R.")

•

il y a presque 5 ans

Billing Specialist at Real Clique Credit Repair

Plus d'options
- 

[
# Comment puis-je utiliser "gladly" comme une forme de communication ?
](/fr/discussions/how-do-i-use-gladly-as-a-form-of-communication)
Vous pouvez utiliser Gladly en envoyant des e-mails, des appels et des chats en direct pour répondre à toutes les questions et pour joindre quelqu'un. Gladly offre un accès facile pour résoudre le problème. L'entreprise pourra maintenir son intégrité et a pu continuer dans le domaine. En même... [Lire la suite](/fr/discussions/how-do-i-use-gladly-as-a-form-of-communication)

[

Digital Customer Service Platforms Software

](https://www.g2.com/fr/tags/digital-customer-service-platforms-software)[

Contact Center Operations Software

](https://www.g2.com/fr/tags/contact-center-operations-software)[

Customer Self-Service Software

](https://www.g2.com/fr/tags/customer-self-service-software)[

help desk software

](https://www.g2.com/fr/tags/help-desk-software)

[

Live Chat Software

](https://www.g2.com/fr/tags/live-chat-software)[

Social Customer Service Software

](https://www.g2.com/fr/tags/social-customer-service-software)[

Conversational Support Software

](https://www.g2.com/fr/tags/conversational-support-software)

Show More

* * *

\<0\>0\>Upvotes

* * *

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[
# Does Thankful integrate with my company’s technologies?
](/fr/discussions/does-thankful-integrate-with-my-company-s-technologies)
Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... [Lire la suite](/fr/discussions/does-thankful-integrate-with-my-company-s-technologies)

[

Integrations

](https://www.g2.com/fr/tags/integrations)[

helpdesk

](https://www.g2.com/fr/tags/helpdesk)[

Helpdesk Tool

](https://www.g2.com/fr/tags/helpdesk-tool)[

eCommerce

](https://www.g2.com/fr/tags/ecommerce)

[

e-commerce platform

](https://www.g2.com/fr/tags/e-commerce-platform)[

E-Commerce Platforms

](https://www.g2.com/fr/tags/e-commerce-platforms)[

customer support

](https://www.g2.com/fr/tags/customer-support)[

Conversational Support Software

](https://www.g2.com/fr/tags/conversational-support-software)[

Intelligent Virtual Assistants Software

](https://www.g2.com/fr/tags/intelligent-virtual-assistants-software)[

Social Customer Service Software

](https://www.g2.com/fr/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/fr/tags/live-chat-software)[

help desk software

](https://www.g2.com/fr/tags/help-desk-software)[

Contact Center Software

](https://www.g2.com/fr/tags/contact-center-software)[

Customer Self-Service Software

](https://www.g2.com/fr/tags/customer-self-service-software)[

Customer Service Automation Software

](https://www.g2.com/fr/tags/customer-service-automation-software)[

Digital Customer Service Platforms

](https://www.g2.com/fr/tags/digital-customer-service-platforms)

Show More

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

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il y a presque 5 ans

Plus d'options
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[
# What channels does Thankful work with?
](/fr/discussions/what-channels-does-thankful-work-with)
Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media.

[

omni-channel

](https://www.g2.com/fr/tags/omni-channel)[

Email Support Services​​

](https://www.g2.com/fr/tags/email-support-services)[

Email Customer Support

](https://www.g2.com/fr/tags/email-customer-support)[

Chatbots

](https://www.g2.com/fr/tags/chatbots)

[

sms

](https://www.g2.com/fr/tags/sms)[

customer support

](https://www.g2.com/fr/tags/customer-support)[

Intelligent Virtual Assistants Software

](https://www.g2.com/fr/tags/intelligent-virtual-assistants-software)[

Conversational Support Software

](https://www.g2.com/fr/tags/conversational-support-software)[

Social Customer Service Software

](https://www.g2.com/fr/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/fr/tags/live-chat-software)[

help desk software

](https://www.g2.com/fr/tags/help-desk-software)[

Contact Center Software

](https://www.g2.com/fr/tags/contact-center-software)[

Customer Self-Service Software

](https://www.g2.com/fr/tags/customer-self-service-software)[

Customer Service Automation Software

](https://www.g2.com/fr/tags/customer-service-automation-software)[

Digital Customer Service Platforms

](https://www.g2.com/fr/tags/digital-customer-service-platforms)

Show More

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Utilisateur vérifié](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Utilisateur vérifié")
G2

Utilisateur vérifié

•

il y a presque 5 ans

Plus d'options
- 

[
# How is Thankful different from a chatbot?
](/fr/discussions/how-is-thankful-different-from-a-chatbot)
Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... [Lire la suite](/fr/discussions/how-is-thankful-different-from-a-chatbot)

[

Chatbots Software

](https://www.g2.com/fr/tags/chatbots-software)[

Chatbots

](https://www.g2.com/fr/tags/chatbots)[

chatbot

](https://www.g2.com/fr/tags/chatbot)[

artificial intelligence

](https://www.g2.com/fr/tags/artificial-intelligence)

[

NLP

](https://www.g2.com/fr/tags/nlp)[

Natural Language Processing (NLP) Software

](https://www.g2.com/fr/tags/natural-language-processing-nlp-software)[

customer support

](https://www.g2.com/fr/tags/customer-support)[

Conversational Support Software

](https://www.g2.com/fr/tags/conversational-support-software)[

Intelligent Virtual Assistants Software

](https://www.g2.com/fr/tags/intelligent-virtual-assistants-software)[

Social Customer Service Software

](https://www.g2.com/fr/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/fr/tags/live-chat-software)[

help desk software

](https://www.g2.com/fr/tags/help-desk-software)[

Contact Center Software

](https://www.g2.com/fr/tags/contact-center-software)[

Customer Self-Service Software

](https://www.g2.com/fr/tags/customer-self-service-software)[

Customer Service Automation Software

](https://www.g2.com/fr/tags/customer-service-automation-software)[

Digital Customer Service Platforms

](https://www.g2.com/fr/tags/digital-customer-service-platforms)

Show More

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Utilisateur vérifié](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Utilisateur vérifié")
G2

Utilisateur vérifié

•

il y a presque 5 ans

Plus d'options
- 

[
# How does Thankful work with my Helpdesk/Ticketing System?
](/fr/discussions/how-does-thankful-work-with-my-helpdesk-ticketing-system)
Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

[

eCommerce

](https://www.g2.com/fr/tags/ecommerce)[

customer support

](https://www.g2.com/fr/tags/customer-support)[

helpdesk

](https://www.g2.com/fr/tags/helpdesk)[

helpdesk software

](https://www.g2.com/fr/tags/helpdesk-software)

[

Conversational Support Software

](https://www.g2.com/fr/tags/conversational-support-software)[

Intelligent Virtual Assistants Software

](https://www.g2.com/fr/tags/intelligent-virtual-assistants-software)[

Social Customer Service Software

](https://www.g2.com/fr/tags/social-customer-service-software)[

Live Chat Software

](https://www.g2.com/fr/tags/live-chat-software)[

help desk software

](https://www.g2.com/fr/tags/help-desk-software)[

Contact Center Software

](https://www.g2.com/fr/tags/contact-center-software)[

Customer Self-Service Software

](https://www.g2.com/fr/tags/customer-self-service-software)[

Customer Service Automation Software

](https://www.g2.com/fr/tags/customer-service-automation-software)[

Digital Customer Service Platforms

](https://www.g2.com/fr/tags/digital-customer-service-platforms)

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

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## Principaux contributeurs dans Gladly

1

 ![Tim H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim H.")
TH

Chargement...

### [Tim H.](https://www.g2.com/fr/users/8f4366f4-0cf6-4470-ae76-3c495ef9ba8f "Tim H.")

Head of Marketing

5 pts

2

 ![Ivette B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivette B.")
IB

Chargement...

### [Ivette B.](https://www.g2.com/fr/users/e69b5a67-d6e0-434f-950d-16b904abfe0c "Ivette B.")

2 pts

3

 ![Kelly V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly V.")
KV

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### [Kelly V.](https://www.g2.com/fr/users/84386bee-251e-43d3-ae5d-3c1a3cab2a27 "Kelly V.")

Store Director

1 pt

4

 ![Preston M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Preston M.")
PM

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### [Preston M.](https://www.g2.com/fr/users/548b1ae1-1957-4806-bc3e-d94b5ccbd4b2 "Preston M.")

Customer Service Associate

1 pt

5

 ![Claire J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claire J.")
CJ

Chargement...

### [Claire J.](https://www.g2.com/fr/users/19f64912-13cd-4b00-8e38-c7cbb7fdc527 "Claire J.")

Customer Service Agent

1 pt