1. [Accueil](https://www.g2.com/fr) 2. ... 3. [Gestion intégrée des revenus et des clients (IRCM) pour les logiciels CSP](https://www.g2.com/fr/categories/integrated-revenue-and-customer-management-ircm-for-csps) 4. [Discussions sur Agentforce Communications (formerly Salesforce Communications Cloud)](https://www.g2.com/fr/products/agentforce-communications-formerly-salesforce-communications-cloud/discuss) [ ![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-communications-formerly-salesforce-communications-cloud.png "Image de l'avatar du produit") ](/fr/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews) [ Agentforce Communications (formerly Salesforce Communications Cloud) ](/fr/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews) (27)4.5/5 Salesforce Communications Cloud offre des solutions de vente et de service intégrées sur une plateforme unique et flexible pour transformer l'expérience client et employé B2C, B2B et en gros. Communications Cloud permet aux CSP (fournisseurs de services de communication) de réduire la complexité des systèmes, de créer des expériences numériques fluides, de lancer rapidement des offres et des services, et d'automatiser les processus métier. Show More * * * ### 61.0 Nps Score Déjà Agentforce Communications (formerly Salesforce Communications Cloud)? ### Toutes les discussions sur Agentforce Communications (formerly Salesforce Communications Cloud) Rechercher Les plus commentésLes plus utilesÉpinglé par G2Les plus récents Toutes les discussionsDiscussions avec commentairesÉpinglé par G2Discussions sans commentaires FiltrerFiltrer Filtrer parDévelopper/Réduire Trier par Les plus commentés Les plus utiles Épinglé par G2 Les plus récents Filtrer par Toutes les discussions Discussions avec commentaires Épinglé par G2 Discussions sans commentaires ![Épinglé par G2 en tant que question courante](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Épinglé par G2 en tant que question courante") G2 Épinglé par G2 en tant que question courante • il y a plus de 3 ans Plus d'options - [ # What are the components of sales cloud? ](/fr/discussions/salesforce-communications-cloud-what-are-the-components-of-sales-cloud-1c20211d-ea63-4c1b-8627-46404ed80ab4) What are the components of sales cloud? [ Integrated Revenue and Customer Management (IRCM) for CSPs Software ](https://www.g2.com/fr/tags/integrated-revenue-and-customer-management-ircm-for-csps-software) * * * \<0\>0\>Upvotes * * * 0 Commentaires [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.&title=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aPosez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aPosez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Épinglé par G2 en tant que question courante](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Épinglé par G2 en tant que question courante") G2 Épinglé par G2 en tant que question courante • il y a plus de 3 ans Plus d'options - [ # What are the components of sales cloud? ](/fr/discussions/salesforce-communications-cloud-what-are-the-components-of-sales-cloud) What are the components of sales cloud? [ Integrated Revenue and Customer Management (IRCM) for CSPs Software ](https://www.g2.com/fr/tags/integrated-revenue-and-customer-management-ircm-for-csps-software) * * * \<0\>0\>Upvotes * * * 0 Commentaires [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.&title=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aPosez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aPosez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Épinglé par G2 en tant que question courante](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Épinglé par G2 en tant que question courante") G2 Épinglé par G2 en tant que question courante • il y a plus de 3 ans Plus d'options - [ # What are the features of a salesforce community cloud? ](/fr/discussions/what-are-the-features-of-a-salesforce-community-cloud) What are the features of a salesforce community cloud? [ CPQ Software ](https://www.g2.com/fr/tags/cpq-software)[ Subscription Management Software ](https://www.g2.com/fr/tags/subscription-management-software) * * * \<0\>0\>Upvotes * * * 0 Commentaires [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.&title=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aPosez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aPosez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Épinglé par G2 en tant que question courante](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Épinglé par G2 en tant que question courante") G2 Épinglé par G2 en tant que question courante • il y a environ 4 ans Plus d'options - [ # What are the main features of Salesforce? ](/fr/discussions/salesforce-communications-cloud-what-are-the-main-features-of-salesforce) What are the main features of Salesforce? [ CPQ Software ](https://www.g2.com/fr/tags/cpq-software)[ Subscription Management Software ](https://www.g2.com/fr/tags/subscription-management-software) * * * \<0\>0\>Upvotes * * * 0 Commentaires [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.&title=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aPosez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.) 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[ Subscription Management Software ](https://www.g2.com/fr/tags/subscription-management-software)[ CPQ Software ](https://www.g2.com/fr/tags/cpq-software) * * * \<0\>0\>Upvotes * * * 1 Commentaire [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Posez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.&title=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Ffr%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%0aPosez+des+questions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29+et+obtenez+des+r%C3%A9ponses+d%26%2339%3Butilisateurs+experts+dans+notre+section+Discussions+sur+Agentforce+Communications+%28formerly+Salesforce+Communications+Cloud%29.) 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Obtenez des réponses de vrais utilisateurs et experts [Lancer une discussion](/fr/products/agentforce-communications-formerly-salesforce-communications-cloud/discussions/new) * * * ![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1c993a6e283a9bd6408ff2c4457aa165/agentforce-communications-formerly-salesforce-communications-cloud.png "Image de l'avatar du produit") ### Avez-vous déjà utilisé Agentforce Communications (formerly Salesforce Communications Cloud) auparavant? Répondez à quelques questions pour aider la communauté Agentforce Communications (formerly Salesforce Communications Cloud) [ Oui ](javascript:void(0))[ Oui ](https://www.g2.com/fr/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-communications-formerly-salesforce-communications-cloud%2Fdiscuss%3Fsmall_ask%3Dagentforce-communications-formerly-salesforce-communications-cloud) Non ## Principaux contributeurs dans Agentforce Communications (formerly Salesforce Communications Cloud) 1 ![Mohit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit S.") MS Chargement... ### [Mohit S.](https://www.g2.com/fr/users/a7b74f29-cfb6-4f04-b52c-8fa03e382f1e "Mohit S.") Consultant 1 pt