# Meilleur Logiciel de support conversationnel pour Moyennes Entreprises

## How Many Logiciel de support conversationnel Products Does G2 Track?

**Total Products under this Category:** 208

### Category Stats (Aug 2026)

- **Average Rating:** 4.56/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Logiciel de support conversationnel Products?

**Pourquoi vous pouvez faire confiance aux classements de logiciels de G2:**

- 30 Analystes et experts en données
- 67,100+ Avis authentiques
- 208+ Produits
- Classements impartiaux

Les classements de logiciels de G2 sont basés sur des avis d'utilisateurs vérifiés, une modération rigoureuse et une méthodologie de recherche cohérente maintenue par une équipe d'analystes et d'experts en données. Chaque produit est mesuré selon les mêmes critères transparents, sans placement payant ni influence du vendeur. Bien que les avis reflètent des expériences utilisateur réelles, qui peuvent être subjectives, ils offrent un aperçu précieux de la performance des logiciels entre les mains de professionnels. Ensemble, ces contributions alimentent le G2 Score, une manière standardisée de comparer les outils dans chaque catégorie.

## G2 Grid® for Logiciel de support conversationnel
 ![G2 Grid® for Logiciel de support conversationnel plotting products by satisfaction and market presence](https://www.g2.com/fr/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=19432&focus%5B%5D=748&focus%5B%5D=5511&focus%5B%5D=10739)

Highlighted products: Zendesk for Customer ServiceetAgentforce Service (formerly Salesforce Service Cloud)etFinetHubSpot Service HubetBirdeyeetFreshdesketTalkdesketFront.

Underlying data: [Grid® JSON](https://www.g2.com/fr/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=freshdesk&focus%5B%5D=talkdesk&focus%5B%5D=front&segment=mid-market)

**Sponsored**

### LiveChat

LiveChat est une plateforme de communication client complète qui permet aux entreprises de se connecter avec les visiteurs de leur site web et leurs clients en temps réel, stimulant les ventes, offrant un support et améliorant la satisfaction client. Conçue pour les équipes de commerce électronique, la plateforme augmente la valeur moyenne des commandes (AOV), les ventes incitatives et le retour sur investissement global en engageant les acheteurs au bon moment et en convertissant plus de trafic en revenus. L'IA et les analyses avancées révèlent des opportunités de vente, automatisent les conversations de routine et offrent une visibilité claire sur les performances. Tous les outils essentiels - y compris l'automatisation par IA, les analyses, un widget de chat personnalisable et des applications pour agents - se réunissent dans une plateforme facile à déployer, sans code, qui offre rapidement de la valeur. ✅ Avantages • Des conversions plus élevées en capturant l'attention des visiteurs à des moments clés grâce à un engagement proactif et en temps réel. • Des frais d'exploitation réduits et une productivité des agents accrue grâce à la gestion de tous les canaux de communication dans un espace de travail unifié. • De meilleures décisions commerciales et des insights de performance plus clairs grâce à des rapports transparents sur les conversions, la qualité des prospects et les opportunités de vente. • Des réponses plus rapides et plus de temps pour des conversations à forte valeur ajoutée grâce à l'IA qui automatise le travail de routine et soutient les agents avec une assistance intelligente. • Un engagement client plus fort et une valeur moyenne des commandes plus élevée grâce à des expériences de chat adaptées à votre marque et optimisées pour les ventes incitatives. 💬 Caractéristiques clés • Outils de chat et widget : Conversations bidirectionnelles en temps réel avec les visiteurs, soutenues par le partage de fichiers, les archives de chat, les salutations automatisées (comme les aperçus et les invites d'inactivité), le transfert de chat fluide et les évaluations post-chat. • Messagerie multicanal : Gérez toutes les conversations depuis un espace de travail unique - une licence couvre des sites web et applications illimités, ainsi que Facebook Messenger, WhatsApp Business et email. • IA et automatisation : Exploitez les fonctionnalités d'IA intégrées, y compris Copilot, les suggestions de réponses, les résumés de chat et les insights extraits de conversations à fort volume pour améliorer l'efficacité et la rapidité. • Analyses et rapports : Accédez à des tableaux de bord intuitifs qui suivent la performance des agents, les conversions, le comportement des clients, et plus encore, avec un filtrage robuste et une exportation facile des données. • Personnalisation et intégrations : Adaptez l'apparence du widget, la langue et la voix de la marque, et étendez les capacités avec plus de 200 intégrations à travers les CRM, les plateformes de commerce électronique, les centres d'assistance et les outils d'automatisation. • Mise en œuvre facile : Ajoutez LiveChat à votre site avec un simple extrait de code - pas de développement lourd ou de configuration complexe requis. • Sécurité et support : Bénéficiez d'une sécurité de niveau entreprise, d'une infrastructure fiable et d'un support client 24/7/365 pour maintenir votre communication sans faille. 🌎 Fiable par des équipes du monde entier pour stimuler la croissance Des milliers d'entreprises dans le monde utilisent LiveChat pour offrir des interactions client rapides et personnalisées. Plus de 40 % des clients préfèrent les marques qui offrent le chat en direct, et les entreprises qui l'utilisent régulièrement voient des taux de conversion plus élevés et un engagement plus fort. LiveChat aide les équipes à travailler plus efficacement, à améliorer la satisfaction et à stimuler une croissance mesurable. Ajouter des résultats clients spécifiques - comme des augmentations de conversions ou de productivité des agents - peut encore souligner son impact. À propos de nous LiveChat a été créé par Text S.A., une entreprise de logiciels mondiale dont le siège est à Wrocław, en Pologne. Depuis plus de deux décennies, nous nous consacrons à la création d'outils qui aident les entreprises à mieux communiquer avec leurs clients. LiveChat sert des entreprises dans plus de 150 pays - des boutiques de commerce électronique en croissance aux organisations SaaS B2B établies - leur permettant d'offrir un service client rapide, personnel et efficace.

[Visiter le site web](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-08-15T09%3A46%3A49Z&secure%5Bdisplayable_resource_id%5D=1896&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1896&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Ffr%2Fcategories%2Fconversational-support%2Fmid-market&secure%5Btoken%5D=ab5b385aedecf8e4923744deec8baf061af2aa65cbe7ace8b6d63337093146b7&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial)

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

Zendesk for Customer Service is a software designed to deliver AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, AI workflows, automation, and agent performance evaluation by leveraging AI trained on billions of CX interactions. It automates ticket routing and workforce scheduling and reduces resolution times across self-service, agent, and admin workflows. Zendesk for Customer Service addresses the complexity of managing customer interactions across channels by unifying personalized conversations, a marketplace of 1,800-plus apps, and quality assurance tools into one platform. The software supports global deployments across 130,000-plus brands in more than 30 languages, including integrations for social messaging, phone, and email.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,673

#### How Do G2 Users Rate Zendesk for Customer Service?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.2/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.2/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows.
- Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing.
- Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities.
- Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management.
- Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking.

##### Cons

- Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively.
- Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup.
- Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise.
- Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk.
- Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["Strong Customer Service Platform with Powerful Integrations"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13254112)**

**Rating:** 5.0/5.0 stars

_— James H._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13254112)

**["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides autonomous resolution of high-volume interactions, proactive support, and 24/7 cross-channel service by leveraging Agentforce and Data Cloud built on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human escalation except in complex, high-touch scenarios. Agentforce Service addresses productivity and customer satisfaction challenges by integrating AI directly into service workflows and surfacing data from products, assets, and services. The software supports omnichannel service delivery, agent productivity acceleration, and growth outcomes within one unified platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,971

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.1/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [Fin](https://www.g2.com/fr/products/fin/reviews)

Fin is a software designed to function as a single AI customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, buyer engagement, and complete visibility across all channels by leveraging Fin APEX 1.0, a generative AI model combined with deterministic rules. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution while improving customer satisfaction. Fin addresses high query volumes and inconsistent service quality by following detailed step-by-step instructions with speed and reliability, resolving 67% of customer queries on average. The software supports deployments across any helpdesk including Salesforce, HubSpot, and Freshdesk without requiring migration, and is trusted by more than 6,000 customer service teams.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,734

#### How Do G2 Users Rate Fin?

- **the product a-t-il été un bon partenaire commercial?:** 8.8/10 (Category avg: 9.2/10)
- **Engagement proactif:** 9.0/10 (Category avg: 8.6/10)
- **Engagement contextuel:** 8.8/10 (Category avg: 8.5/10)
- **Soutien libre-service:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Fin?

- **Vendeur:** [Intercom, Inc.](https://www.g2.com/fr/sellers/intercom-inc)
- **Site Web de l'entreprise:** www.intercom.com
- **Année de fondation:** 2011
- **Emplacement du siège social:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Responsable du succès client, PDG
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient les **réponses rapides et précises** de Fin, réduisant considérablement la charge de travail du support et améliorant la résolution des requêtes.
- Les utilisateurs trouvent l' **aisance d'utilisation** de Fin exceptionnelle, avec une navigation intuitive et des fonctionnalités utiles simplifiant l'expérience globale.
- Les utilisateurs apprécient la **facilité d'utilisation** de Fin, profitant d'une intégration simplifiée et de fonctionnalités efficaces de suivi des conversations.
- Les utilisateurs apprécient l' **efficacité** de Fin, appréciant son intégration facile et son interface intuitive pour des opérations fluides.
- Les utilisateurs apprécient les **fonctionnalités d'automatisation** de Fin, qui améliorent l'efficacité et la gestion des clients sans surcharger les équipes de support.

##### Cons

- Les utilisateurs trouvent que l'absence de **fonctionnalités manquantes** dans Fin limite l'utilisabilité et complique considérablement l'expérience utilisateur.
- Les utilisateurs trouvent **le manque de nuance et les informations obsolètes** de Fin frustrants, ce qui conduit souvent à une vérification avec le support humain.
- Les utilisateurs trouvent que les **fonctionnalités limitées** de Fin restreignent leur capacité à exploiter pleinement ses capacités et son contrôle.
- Les utilisateurs rencontrent une **courbe d'apprentissage abrupte** avec Fin, trouvant son installation et sa fonctionnalité exigeantes et complexes.
- Les utilisateurs expriment des préoccupations concernant le **prix élevé** de Fin, avec de nombreuses fonctionnalités nécessitant un paiement supplémentaire, ce qui entraîne des factures inattendues.

#### What Are Recent G2 Reviews of Fin?

**["Support AI utile qui fait gagner du temps à notre équipe"](https://www.g2.com/fr/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/fr/survey_responses/fin-review-13188941)

**["Support AI rapide et précis qui rationalise les flux de travail du service d'assistance"](https://www.g2.com/fr/survey_responses/fin-review-13196970)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/fr/survey_responses/fin-review-13196970)

#### What Are G2 Users Discussing About Fin?

- [Comment Intercom redéfinit-il le paysage de la communication et de l'engagement client ?](https://www.g2.com/fr/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [À quoi sert Intercom ?](https://www.g2.com/fr/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/fr/discussions/does-intercom-have-live-chat) - 2 comments
- [À quoi sert l'application Intercom ?](https://www.g2.com/fr/discussions/what-is-intercom-app-used-for) - 1 comment
- [Comment fonctionne le chat Intercom ?](https://www.g2.com/fr/discussions/how-does-intercom-chat-work) - 1 comment

### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service capabilities within a single platform. The software provides ticket routing automation, knowledge base creation, customer health scoring, and trend analysis by leveraging AI features integrated with HubSpot's sales and marketing data. It automates ticket routing and knowledge base suggestions and reduces support team workload by enabling customers to find answers independently through chatbots and customer portals. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by connecting service, sales, and marketing data so representatives have full customer journey context. The software supports omnichannel case management, live chat, feedback collection, and service analytics within the unified HubSpot platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,823

#### How Do G2 Users Rate HubSpot Service Hub?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.2/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.1/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind HubSpot Service Hub?

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Success Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly.
- Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels.
- Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency.
- Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly.
- Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly.

##### Cons

- Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly.
- Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression.
- Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity.
- Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience.
- Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)

**["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments

### [Birdeye](https://www.g2.com/fr/products/birdeye/reviews)

Birdeye is a software designed to serve as a unified marketing and customer experience platform for multi-location brands where AI agents drive real business outcomes. The software provides review management, listings, social media publishing, surveys, and marketing automation by leveraging AI agents configured with brand voice, custom triggers, and location-level rules. It automates review responses, social post publishing, and lead engagement via chat and reduces the need for fragmented point solutions across locations. Birdeye addresses the complexity of managing local presence at scale by aggregating signals from reviews, social, messaging, and CRM integrations into a single customer profile per location. The software supports enterprise-ready deployments with SSO, audit logging, HIPAA, SOC 2, and GDPR compliance across teams in the U.S., EMEA, and APAC.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,072

#### How Do G2 Users Rate Birdeye?

- **the product a-t-il été un bon partenaire commercial?:** 9.4/10 (Category avg: 9.2/10)
- **Engagement proactif:** 8.9/10 (Category avg: 8.6/10)
- **Engagement contextuel:** 8.8/10 (Category avg: 8.5/10)
- **Soutien libre-service:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Birdeye?

- **Vendeur:** [Birdeye](https://www.g2.com/fr/sellers/birdeye)
- **Site Web de l'entreprise:** www.birdeye.com
- **Année de fondation:** 2012
- **Emplacement du siège social:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propriétaire, Responsable Marketing
- **Top Industries:** Soins hospitaliers et de santé, Immobilier
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent Birdeye incroyablement **facile à utiliser** , appréciant la configuration intuitive et la navigation fluide pour gérer les avis.
- Les utilisateurs apprécient la **facilité d'utilisation** de Birdeye, trouvant la navigation et la gestion des avis simples et efficaces.
- Les utilisateurs apprécient les fonctionnalités de **gestion des avis conviviale** de Birdeye, améliorant la communication et la réputation sans effort.
- Les utilisateurs louent le **excellent support client** de Birdeye, assurant une intégration fluide et un grand succès dans la mise en œuvre.
- Les utilisateurs apprécient la **facilité d'utilisation et la commodité** de Birdeye, surtout pour gérer les avis et la communication avec les patients.

##### Cons

- Les utilisateurs remarquent les **fonctionnalités manquantes** dans Birdeye, souhaitant une intégration avec TikTok et d'autres améliorations.
- Les utilisateurs notent que **l'interface utilisateur lente de Birdeye et les améliorations nécessaires de l'IA** affectent l'efficacité et l'expérience du service client.
- Les utilisateurs trouvent **confus de gérer les avis** efficacement en raison de problèmes d'intégration et de convivialité du tableau de bord.
- Les utilisateurs notent une **avec l'interface de Birdeye qui peut poser un défi à ceux qui sont moins familiers avec la technologie.**
- Les utilisateurs trouvent que les **fonctionnalités limitées** de Birdeye manquent d'outils et d'intégrations complets nécessaires pour une meilleure expérience.

#### What Are Recent G2 Reviews of Birdeye?

**["Gestion de la réputation, un sauveur de vie !"](https://www.g2.com/fr/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/fr/survey_responses/birdeye-review-8930451)

**["Nous sommes revenus à Birdeye pour une raison"](https://www.g2.com/fr/survey_responses/birdeye-review-13192521)**

**Rating:** 5.0/5.0 stars

_— Terry Lind S._

[Read full review](https://www.g2.com/fr/survey_responses/birdeye-review-13192521)

#### What Are G2 Users Discussing About Birdeye?

- [Qu'est-ce qui fait de Birdeye un outil privilégié pour les entreprises cherchant à améliorer leur réputation en ligne et la gestion des retours clients ?](https://www.g2.com/fr/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [À quoi sert Birdeye ?](https://www.g2.com/fr/discussions/what-is-birdeye-used-for) - 1 comment
- [Les avis BirdEye sont-ils faux ?](https://www.g2.com/fr/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/fr/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/fr/discussions/what-does-birdeye-cost) - 1 comment

### [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

Freshdesk is a software designed to deliver enterprise-grade AI-powered customer service without the complexity typically associated with enterprise platforms. The software provides unified channel management, advanced ticketing, AI copilot assistance, and actionable insights by leveraging Freddy, a people-first AI, within the Freshdesk Command Center. It automates query resolution and workflow management and reduces time-to-resolution with AI agents that can go live in minutes for both simple and complex customer inquiries. Freshdesk addresses the challenge of scaling customer service across team sizes by consolidating channels, conversations, and automation into a single interface. The software supports omnichannel deployments with a 95% first contact resolution rate, up to 80% AI-agent resolutions, and a reported 225% ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,680

#### How Do G2 Users Rate Freshdesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.4/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.3/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshdesk?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption.
- Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management.
- Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support.
- Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive.
- Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration.

##### Cons

- Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService.
- Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods.
- Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency.
- Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity.
- Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes.

#### What Are Recent G2 Reviews of Freshdesk?

**["Freshworks Makes Ticketing and Customer Support Fast, Easy, and Efficient"](https://www.g2.com/survey_responses/freshdesk-review-13251347)**

**Rating:** 5.0/5.0 stars

_— Ramit Kaur D._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-13251347)

**["A Feature-Rich Platform for Managing Customer Service"](https://www.g2.com/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-13171971)

#### What Are G2 Users Discussing About Freshdesk?

- [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments

### [Talkdesk](https://www.g2.com/fr/products/talkdesk/reviews)

Talkdesk is a software designed to automate the full complexity of modern customer journeys through its Customer Experience Automation platform, a category purpose-built to replace fragmented, human-coordinated workflows. The software provides autonomous multi-agent AI orchestration, real-time actionable knowledge, and industry-specialized workflows by leveraging the Talkdesk Data Cloud, which converts transcripts, call recordings, case notes, and CRM records into contextual intelligence. It automates the full CX lifecycle across a Discover, Build, Orchestrate, and Measure cycle and reduces reliance on manual coordination between human agents and back-office systems. Talkdesk addresses the challenge of modernizing enterprise customer experience without a full platform replacement by offering prebuilt AI agents and rapid time-to-value deployment. The software supports cross-industry and specialized use cases in healthcare, financial services, retail, utilities, travel, and government for global enterprise brands.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,488

#### How Do G2 Users Rate Talkdesk?

- **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 9.2/10)
- **Engagement proactif:** 10.0/10 (Category avg: 8.6/10)
- **Engagement contextuel:** 10.0/10 (Category avg: 8.5/10)
- **Soutien libre-service:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Talkdesk?

- **Vendeur:** [Talkdesk](https://www.g2.com/fr/sellers/talkdesk)
- **Site Web de l'entreprise:** www.talkdesk.com
- **Année de fondation:** 2011
- **Emplacement du siège social:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Superviseur, Représentant du service client
- **Top Industries:** Services aux consommateurs, Logiciels informatiques
- **Company Size:** 60% Medium, 20% Small

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Talkdesk, permettant un suivi efficace des appels et améliorant la productivité globale.
- Les utilisateurs apprécient l' **efficacité** de Talkdesk, permettant une communication fluide à travers les plateformes et une amélioration des opérations de service client.
- Les utilisateurs apprécient les **fonctionnalités complètes** de Talkdesk, permettant des flux de travail efficaces et améliorant les interactions avec les clients.
- Les utilisateurs apprécient l' **intégration CRM facile** de Talkdesk, améliorant l'efficacité et la communication pour les équipes de support client.
- Les utilisateurs louent Talkdesk pour son **support client exceptionnel** et son intégration transparente qui améliore l'efficacité de l'équipe.

##### Cons

- Les utilisateurs rencontrent souvent des **problèmes d'appel** avec Talkdesk, y compris une mauvaise qualité audio et des appels interrompus pendant les conversations.
- Les utilisateurs rencontrent souvent des **problèmes techniques** avec Talkdesk, y compris des appels interrompus et des dysfonctionnements du système nécessitant des redémarrages fréquents.
- Les utilisateurs trouvent les **fonctionnalités manquantes** dans Talkdesk frustrantes, ce qui entrave l'efficacité et le flux de travail lors des appels et de la gestion des tickets.
- Les utilisateurs rencontrent des **problèmes de notification** avec Talkdesk, entraînant des changements de statut hors ligne inattendus et des problèmes techniques frustrants.
- Les utilisateurs rencontrent souvent des **problèmes de connexion** avec Talkdesk, ce qui entraîne des retards frustrants et nécessite des redémarrages fréquents de l'application.

#### What Are Recent G2 Reviews of Talkdesk?

**["Talkdesk garde les appels organisés avec des rapports puissants et des insights de coaching."](https://www.g2.com/fr/survey_responses/talkdesk-review-13236400)**

**Rating:** 5.0/5.0 stars

_— Mallory S._

[Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-13236400)

**["Support omnicanal, IA axée sur les données, pleine de capacités"](https://www.g2.com/fr/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-11334066)

#### What Are G2 Users Discussing About Talkdesk?

- [Comment Talkdesk transforme-t-il les opérations de service client avec ses solutions de centre d'appels innovantes ?](https://www.g2.com/fr/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [À quoi sert Talkdesk ?](https://www.g2.com/fr/discussions/what-is-talkdesk-used-for) - 2 comments

### [Front](https://www.g2.com/products/front/reviews)

Front is a software designed to help businesses prioritize and manage customer interactions through a unified workspace that consolidates all conversations and internal collaboration tools in one place. The software provides a single pane-of-glass view of customer interactions, AI-driven insights, and real-time learning capabilities by leveraging an AI that starts intelligently and continuously improves from every customer interaction. It automates response suggestions and workflow customization and reduces the need for app switching, enabling agents to deliver faster, more accurate, and personalized service. Front addresses the challenge of maintaining service quality at scale by giving businesses full control over their customer experience workflows without requiring extensive IT resources or third-party consultants. The software supports customer support ticketing, sales inquiry management, and team collaboration for more than 9,000 businesses including ClickUp, Uber Freight, and Reed and Mackay.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,451

#### How Do G2 Users Rate Front?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.7/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Front?

- **Seller:** [Front App](https://www.g2.com/sellers/front-app)
- **Company Website:** frontapp.com
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CA
- **Twitter:** @FrontHQ  
9,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f1f04cd1949da588671c6cc7c9501403aa23164e76c00ed5f9c00b12329500&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffronthq%2F&secure%5Burl_type%5D=linkedin_company_website)  
560 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Account Manager
- **Top Industries:** Logistics and Supply Chain, Computer Software
- **Company Size:** 48% Small, 42% Medium

#### What Do G2 Reviewers Say About Front?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration.
- Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization.
- Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively.
- Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management.
- Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency.

##### Cons

- Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks.
- Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency.
- Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively.
- Users face **email management issues** with Front, including difficulties in organization and inconsistent performance.
- Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses.

#### What Are Recent G2 Reviews of Front?

**["Streamlines Team Communication & Internal Collaboration"](https://www.g2.com/survey_responses/front-review-13221809)**

**Rating:** 5.0/5.0 stars

_— Rosette C._

[Read full review](https://www.g2.com/survey_responses/front-review-13221809)

**["A Powerful Solution for Team Collaboration and Customer Communication"](https://www.g2.com/survey_responses/front-review-13019442)**

**Rating:** 5.0/5.0 stars

_— Victoire P._

[Read full review](https://www.g2.com/survey_responses/front-review-13019442)

#### What Are G2 Users Discussing About Front?

- [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce)
- [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) - 2 comments

### [Kustomer](https://www.g2.com/products/kustomer/reviews)

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

**Average Rating:** 4.4/5.0

**Total Reviews:** 533

#### How Do G2 Users Rate Kustomer?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 9.1/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Kustomer?

- **Seller:** [Kustomer](https://www.g2.com/sellers/kustomer)
- **Company Website:** www.kustomer.com
- **Year Founded:** 2015
- **HQ Location:** Short Hills, US
- **Twitter:** @kustomer  
2,203 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78c22a797f40ba7ab90599b5b5fb04a57a7125f0c0bd922bfad64ca365851b3a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10517045%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Member Experience Associate
- **Top Industries:** Consumer Services, Retail
- **Company Size:** 65% Medium, 21% Small

#### What Do G2 Reviewers Say About Kustomer?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions.
- Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication.
- Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes.
- Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms.
- Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service.

##### Cons

- Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times.
- Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity.
- Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding.
- Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training.
- Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times.

#### What Are Recent G2 Reviews of Kustomer?

**["Dynamic Email Macros and CSAT Tracking That Fit Support Teams Perfectly"](https://www.g2.com/survey_responses/kustomer-review-13160487)**

**Rating:** 4.0/5.0 stars

_— Sangram Z._

[Read full review](https://www.g2.com/survey_responses/kustomer-review-13160487)

**["Unified View and Workflow Ease with Kustomer"](https://www.g2.com/survey_responses/kustomer-review-11826298)**

**Rating:** 4.5/5.0 stars

_— Austin J._

[Read full review](https://www.g2.com/survey_responses/kustomer-review-11826298)

#### What Are G2 Users Discussing About Kustomer?

- [What is Kustomer used for?](https://www.g2.com/discussions/what-is-kustomer-used-for)

### [Gladly](https://www.g2.com/products/gladly/reviews)

Gladly is a software designed to help customer-centric B2C brands drive down service costs, nurture customer relationships, and increase loyalty by centering every conversation on the customer rather than the ticket. The software provides continuous cross-channel conversation management and empathetic automation by leveraging proprietary Customer AI that is built to understand and prioritize individual customers. It automates routine service interactions and reduces operational overhead while preserving the human connection needed for complex or sensitive conversations. Gladly addresses the foundational shortcomings of ticket-based CX platforms by reimagining the service model around people and persistent conversation history. The software supports radically efficient and radically personal service experiences for B2C leaders across retail and consumer services.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,088

#### How Do G2 Users Rate Gladly?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.3/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 9.1/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 9.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Gladly?

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience Advisor
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement.
- Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively.
- Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions.
- Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support.
- Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity.

##### Cons

- Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality.
- Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications.
- Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements.
- Users experience a **slight learning curve** initially, but onboarding support helps ease the process.
- Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments.

#### What Are Recent G2 Reviews of Gladly?

**["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12765926)

**["Gladly Keeps Customer Conversations Organized with Helpful AI Assistance"](https://www.g2.com/survey_responses/gladly-review-13237428)**

**Rating:** 4.5/5.0 stars

_— Ishfaq N._

[Read full review](https://www.g2.com/survey_responses/gladly-review-13237428)

#### What Are G2 Users Discussing About Gladly?

- [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for)

### [Podium](https://www.g2.com/fr/products/podium/reviews)

Podium is a software designed to help local businesses turn every conversation across text, call, and web chat into revenue by deploying AI Employees. The software provides 24/7 lead capture, conversion, and instant response capabilities by leveraging an AI-native communications platform built for local business workflows. It automates initial customer responses and reduces the response gap that causes businesses to lose prospects to faster-responding competitors. Podium addresses the challenge that 78% of customers buy from the first business to respond by enabling instant, round-the-clock engagement without requiring staff availability. The software supports a wide range of local business types including auto dealerships, HVAC services, aesthetics centers, and retailers, and is trusted by more than 100,000 businesses.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,026

#### How Do G2 Users Rate Podium?

- **the product a-t-il été un bon partenaire commercial?:** 9.2/10 (Category avg: 9.2/10)
- **Engagement proactif:** 8.5/10 (Category avg: 8.6/10)
- **Engagement contextuel:** 8.3/10 (Category avg: 8.5/10)
- **Soutien libre-service:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Podium?

- **Vendeur:** [Podium](https://www.g2.com/fr/sellers/podium)
- **Site Web de l'entreprise:** www.podium.com
- **Année de fondation:** 2014
- **Emplacement du siège social:** Lehi, UT
- **Twitter:** @PodiumHQ  
4,178 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,569 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propriétaire, Directeur Général
- **Top Industries:** Automobile, Détail
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Podium?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent Podium pour son **design convivial** , assurant une navigation facile et une gestion efficace des clients.
- Les utilisateurs louent Podium pour son **support fantastique et ses fonctionnalités conviviales** , améliorant finalement les opérations commerciales et l'engagement des clients.
- Les utilisateurs apprécient les **capacités de communication unifiées** de Podium, intégrant de manière transparente les messages de diverses plateformes dans un tableau de bord intuitif.
- Les utilisateurs trouvent **la communication facile** avec Podium essentielle pour l'engagement client en temps réel et l'accès aux messages précédents.
- Les utilisateurs louent le **excellent support client** de Podium, améliorant les opérations commerciales et augmentant la satisfaction des clients de manière transparente.

##### Cons

- Les utilisateurs rencontrent des **problèmes de messagerie** dans Podium, ayant du mal à gérer de grands volumes et à récupérer efficacement les correspondances passées.
- Les utilisateurs notent le **manque de fonctionnalités supplémentaires** dans Podium, ce qui affecte leurs offres de services et l'expérience d'interaction avec les clients.
- Les utilisateurs trouvent que Podium a **des fonctionnalités limitées** , ce qui rend difficile la gestion de grands volumes de messages et manque d'intégration avec Hubspot.
- Les utilisateurs trouvent que les tarifs de Podium sont **excessifs** , en particulier pour les petites entreprises cherchant des fonctionnalités avancées.
- Les utilisateurs sont frustrés par **un mauvais service client** , rencontrant des retards et des obstacles inutiles lors du processus d'annulation.

#### What Are Recent G2 Reviews of Podium?

**["Podium a transformé la communication de notre agence avec des intégrations à la demande fluides"](https://www.g2.com/fr/survey_responses/podium-review-12909019)**

**Rating:** 5.0/5.0 stars

_— Kenya A._

[Read full review](https://www.g2.com/fr/survey_responses/podium-review-12909019)

**["Des frais ressemblent moins à un outil de collecte d'avis et plus à une réception numérique."](https://www.g2.com/fr/survey_responses/podium-review-12877946)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/fr/survey_responses/podium-review-12877946)

#### What Are G2 Users Discussing About Podium?

- [Podium est-il un CRM ?](https://www.g2.com/fr/discussions/is-podium-a-crm) - 2 comments
- [Que fait l'entreprise Podium ?](https://www.g2.com/fr/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/fr/discussions/what-is-podium-app)

### [respond.io](https://www.g2.com/products/respond-io/reviews)

respond.io is a software designed to help B2C businesses generate more leads and maximize revenue by managing customer conversations across chat, calls, and email from one place. The software provides AI-powered automation, lead management, CRM integrations, and comprehensive reporting by leveraging a unified inbox that consolidates WhatsApp, TikTok, Instagram, and other key channels. It automates conversation routing and follow-up workflows and reduces revenue lost to fragmented, siloed communication tools. respond.io addresses the challenge of turning conversations into measurable business results by combining omnichannel messaging with AI automation and growth-focused analytics. The software supports more than 10,000 businesses with 99.999% uptime and integrations with leading CRM platforms.

**Average Rating:** 4.8/5.0

**Total Reviews:** 513

#### How Do G2 Users Rate respond.io?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.9/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind respond.io?

- **Seller:** [respond.io](https://www.g2.com/sellers/respond-io)
- **Company Website:** respond.io
- **Year Founded:** 2017
- **HQ Location:** Kuala Lumpur, Malaysia
- **Twitter:** @respond\_io  
1,425 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aaedfa5166370e578bf61e8ff8d4f540f864e5318944c620c3419c2d545b99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frespondio%2F&secure%5Burl_type%5D=linkedin_company_website)  
195 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Leisure, Travel & Tourism, Information Technology and Services
- **Company Size:** 62% Small, 19% Medium

#### What Do G2 Reviewers Say About respond.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations.
- Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform.
- Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience.
- Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation.
- Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels.

##### Cons

- Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality.
- Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies.
- Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features.
- Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management.
- Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io.

#### What Are Recent G2 Reviews of respond.io?

**["No costs per user, intuitive flows, and AI support: a fluid and comprehensive platform"](https://www.g2.com/survey_responses/respond-io-review-13133185)**

**Rating:** 5.0/5.0 stars

_— Noel B._

[Read full review](https://www.g2.com/survey_responses/respond-io-review-13133185)

**["Hands-On Customer Success: Technical Depth and True Business Partnership"](https://www.g2.com/survey_responses/respond-io-review-13190145)**

**Rating:** 5.0/5.0 stars

_— Hanlon C._

[Read full review](https://www.g2.com/survey_responses/respond-io-review-13190145)

#### What Are G2 Users Discussing About respond.io?

- [What does intercom do?](https://www.g2.com/discussions/what-does-intercom-do)
- [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments
- [How do you use respond io?](https://www.g2.com/discussions/how-do-you-use-respond-io)
- [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments

### [ContactPigeon](https://www.g2.com/products/contactpigeon/reviews)

ContactPigeon empowers retailers to build interactions that resonate deeply with their customers. By unifying real-time customer data with advanced AI and automation engines, we enable businesses to scale their engagements across channels effectively while cultivating enduring customer loyalty through every step of the customer journey. The platform is built around two core components. The Omnichannel Customer Engagement solution enables retailers to manage and execute marketing campaigns across multiple built-in messaging channels, ensuring consistency and relevance in every customer interaction. Our powerful Customer Data Platform (CDP) collects, analyzes, and uses customer data to create automated, personalized experiences at scale. Together, these components provide a comprehensive solution for retailers looking to build meaningful, lasting relationships with their audience. The ContactPigeon suite offers a robust set of features, including: • Automated customer journey orchestration that ensures a cohesive and seamless experience across all touchpoints and channels • Built-in messaging channels and campaign manager that covers email, mobile (sms / WhatsApp / Viber), push notifications, pop-ups, forms, chatbot, and direct mails • BI tools for real-time analytics and customizable dashboards for deep insights into customer behavior and campaign performance • AI-driven product recommendations and RFM analysis to enhance the shopping experience and predict the at-risk customers • Advanced customer segmentation and clustering capabilities to segment your audience effectively, enabling targeted marketing that resonates with specific groups

**Average Rating:** 4.9/5.0

**Total Reviews:** 289

#### How Do G2 Users Rate ContactPigeon?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind ContactPigeon?

- **Seller:** [ContactPigeon](https://www.g2.com/sellers/contactpigeon)
- **Company Website:** www.contactpigeon.com
- **Year Founded:** 2014
- **HQ Location:** Athens, Greece
- **Twitter:** @ContactPigeon  
456 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7eb5dfe9f23281a5d694be00205c4ddfc498b315e368a971a70653f480efa3e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10507750%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Marketing Director
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 62% Small, 33% Medium

#### What Do G2 Reviewers Say About ContactPigeon?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation efficiency** of ContactPigeon, enhancing campaign coordination and boosting revenue generation significantly.
- Users highlight the **effective automation flows** of ContactPigeon, streamlining their marketing processes remarkably.
- Users appreciate the **flexibility in managing customer engagement** with ContactPigeon, streamlining diverse marketing activities effectively.
- Users value the **effective email marketing** of ContactPigeon, enhancing organization and boosting revenue through tailored campaigns.
- Users value the **diverse features** of ContactPigeon, enjoying seamless management of multiple marketing channels from one platform.

##### Cons

- Users find the **learning curve steep** for advanced features, complicating tasks despite responsive support from the team.
- Users experience **slow performance** at times, especially with larger campaign lists and reports, impacting usability.
- Users find that the platform experiences **slow loading** times occasionally, which can impact efficiency and user experience.
- Users find the **high complexity** of certain features in ContactPigeon challenging, despite overall functionality being satisfactory.
- Users find the **user experience lacking** in some specific areas, which can hinder effective use of the platform.

#### What Are Recent G2 Reviews of ContactPigeon?

**["Powerful Automation with Outstanding Account Manager Support"](https://www.g2.com/survey_responses/contactpigeon-review-13224809)**

**Rating:** 5.0/5.0 stars

_— Chris B._

[Read full review](https://www.g2.com/survey_responses/contactpigeon-review-13224809)

**["A strong platform and a team with a human, customer-centric approach"](https://www.g2.com/survey_responses/contactpigeon-review-10632265)**

**Rating:** 5.0/5.0 stars

_— Emmanouela P._

[Read full review](https://www.g2.com/survey_responses/contactpigeon-review-10632265)

#### What Are G2 Users Discussing About ContactPigeon?

- [What is ContactPigeon used for?](https://www.g2.com/discussions/what-is-contactpigeon-used-for)

### [Wati](https://www.g2.com/products/wati/reviews)

Wati is a software designed to enable businesses to sell, support, and grow through conversations by observing customer intent in real time and executing the next best revenue action across channels. The software provides a unified inbox, no-code automation, and intelligent intent detection by leveraging Astra, its AI layer, across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, and more. It automates marketing, sales, and support workflows and reduces the complexity of managing multi-channel business conversations at scale. Wati addresses fragmented customer engagement by consolidating all channel interactions into a single platform with AI-driven decision-making at each step. The software supports more than 16,000 customers across 190-plus countries and operates as a Premium Partner of Meta and Google.

**Average Rating:** 4.6/5.0

**Total Reviews:** 483

#### How Do G2 Users Rate Wati?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.3/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Wati?

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** www.wati.io
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati\_io  
594 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
275 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Information Technology and Services
- **Company Size:** 73% Small, 20% Medium

#### What Do G2 Reviewers Say About Wati?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise WATI for its **ease of use** , finding it intuitive and efficient for various automation needs.
- Users value the **effortless automation** of WATI, enhancing communication and efficiency for businesses and startups alike.
- Users praise Wati's **excellent customer support** , highlighting responsive, patient assistance that enhances their experience.
- Users appreciate Wati's **ease of use and flexibility** , making it ideal for startups and efficient communication.
- Users find the **easy setup** of WATI with WhatsApp beneficial for quick integration and team efficiency.

##### Cons

- Users find Wati's pricing to be **expensive** , especially with additional fees for messages and broadcasts.
- Users find the **cost and pricing model** of Wati challenging, particularly for smaller and non-profit organizations.
- Users express a need for **missing features** like dark mode, internal notes, and better customer service options.
- Users express concerns over **pricing issues** , finding it challenging for smaller businesses and non-profit organizations.
- Users experience **messaging issues** with Wati, including delays, message delivery problems, and API restrictions from WhatsApp.

#### What Are Recent G2 Reviews of Wati?

**["Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"](https://www.g2.com/survey_responses/wati-review-13092376)**

**Rating:** 4.5/5.0 stars

_— Shivam P._

[Read full review](https://www.g2.com/survey_responses/wati-review-13092376)

**["Seamless API Integration and Reliable Performance for Streamlined Lead Management"](https://www.g2.com/survey_responses/wati-review-13035486)**

**Rating:** 5.0/5.0 stars

_— Abhishek p._

[Read full review](https://www.g2.com/survey_responses/wati-review-13035486)

#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

**Average Rating:** 4.7/5.0

**Total Reviews:** 409

#### How Do G2 Users Rate Salesmsg?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication.
- Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much.
- Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes.
- Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency.
- Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues.

##### Cons

- Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability.
- Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience.
- Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability.
- Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts.
- Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

**["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)**

**Rating:** 4.0/5.0 stars

_— Hannah G._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

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Catégories phares

[Logiciel d'automatisation du marketing](https://www.g2.com/fr/categories/marketing-automation)

[Logiciel de gestion des processus métier](https://www.g2.com/fr/categories/business-process-management)

[Logiciel d'affichage numérique](https://www.g2.com/fr/categories/digital-signage)

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- [Paiements du Centre de Contact](/fr/categories/contact-center-payments)
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- [Éducation des clients](/fr/categories/customer-education)
- [Automatisation du service client](/fr/categories/customer-service-automation)
- [Succès client](/fr/categories/customer-success)

[Browse Support conversationnel Themes](/fr/categories/conversational-support/themes)