# Meilleur Logiciels de chatbots pour les petites entreprises - Page 2 ## How Many Logiciels de chatbots Products Does G2 Track? **Total Products under this Category:** 762 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Logiciels de chatbots Products? **Pourquoi vous pouvez faire confiance aux classements de logiciels de G2:** - 30 Analystes et experts en données - 79,600+ Avis authentiques - 762+ Produits - Classements impartiaux Les classements de logiciels de G2 sont basés sur des avis d'utilisateurs vérifiés, une modération rigoureuse et une méthodologie de recherche cohérente maintenue par une équipe d'analystes et d'experts en données. Chaque produit est mesuré selon les mêmes critères transparents, sans placement payant ni influence du vendeur. Bien que les avis reflètent des expériences utilisateur réelles, qui peuvent être subjectives, ils offrent un aperçu précieux de la performance des logiciels entre les mains de professionnels. Ensemble, ces contributions alimentent le G2 Score, une manière standardisée de comparer les outils dans chaque catégorie. ## G2 Grid® for Logiciels de chatbots ![G2 Grid® for Logiciels de chatbots plotting products by satisfaction and market presence](https://www.g2.com/fr/categories/chatbots/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=61400&focus%5B%5D=574&focus%5B%5D=10366&focus%5B%5D=144283&focus%5B%5D=5884&focus%5B%5D=19432) Highlighted products: Jotform AI AgentsetFinetTidioetZendesk for Customer ServiceetPodiumetWatietSmartsuppetBirdeye. Underlying data: [Grid® JSON](https://www.g2.com/fr/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=wati&focus%5B%5D=smartsupp&focus%5B%5D=birdeye&segment=small-business) **Sponsored** ### Text Text est une plateforme de service client axée sur l'IA, conçue pour le commerce électronique et les entreprises numériques qui souhaitent augmenter leur volume sans agrandir l'équipe. L'idée derrière Text est simple : votre équipe de support est déjà votre plus grand canal de vente - qu'elle travaille par email, tickets, chat en direct ou applications de messagerie. Et maintenant, il y a un moyen de libérer leur potentiel avec Text ! 🛒 Text AI ne fait pas que soutenir - il vend Dans Text, les agents IA et les agents humains partagent une seule boîte de réception. Mais contrairement à la plupart des plateformes, l'IA de Text ne se contente pas de répondre aux questions et de clore les discussions. Elle : • détecte l'hésitation au moment du paiement et intervient avec la bonne offre ; • repère les signaux d'achat cachés dans les demandes de routine • qualifie les prospects, capture les détails, et remet à votre équipe des conversations chaleureuses avec tout le contexte Le résultat ? Votre support devient l'endroit où le revenu se réalise. 💡 Taux de résolution de 74 %, 24h/24 et 7j/7 L'agent IA travaille 24h/24 et 7j/7, résolvant les requêtes répétitives de bout en bout - statut de commande, retours, FAQ, spécifications de produit - tout cela basé sur votre propre base de connaissances. Et il est efficace : taux de résolution de 74 % contre 59 % en moyenne dans l'industrie. Quand personne n'est en ligne, les agents IA de Text continuent de travailler : • capturant des prospects • qualifiant les visiteurs • collectant ce dont votre équipe a besoin pour un suivi significatif Quand votre équipe est de retour, elle change de vitesse - triant par intention et dirigeant les conversations à forte valeur ajoutée vers la bonne personne. 📡 Chaque canal, une boîte de réception Une boîte de réception omnicanale dans Text couvre le chat, l'email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram et plus encore. Historique complet des conversations, contexte client, et données de commande Shopify visibles par contact. Les tickets et les discussions sont unifiés dans une interface Text avec un étiquetage et un routage partagés entre les canaux de communication. 🤖 Automatisation à tous les niveaux Les flux de travail dans Text gèrent l'étiquetage, le routage, les suivis, et les notifications - connectés à HubSpot, Shopify, Slack, et plus encore. Les agents IA de Text résolvent les conversations de manière autonome, avec des compétences personnalisées que vous définissez en langage clair. Copilot assiste vos agents humains avec des suggestions de réponses et des résumés. Vous gardez le contrôle : ton, longueur des réponses, langue - tout est configurable par agent IA. Les conversations dans Text peuvent être supervisées en temps réel, avec une prise en charge humaine à tout moment. 🌍 Quelques minutes pour s'installer. Conçu pour évoluer. Que vous soyez une marque de commerce électronique en pleine croissance ou une équipe numérique en pleine expansion - l'installation prend quelques minutes. Pointez l'IA de Text sur votre site web et elle gère les conversations le même jour. Les produits Text sont approuvés par plus de 35 000 entreprises, y compris Unilever, Wembley Stadium, et le MIT. 🔒 Text est conçu pour la confiance et la sécurité des entreprises • Audit SOC 2 • Conforme au RGPD • Conforme au CCPA • Certifié PCI DSS Commencez votre essai gratuit de 14 jours avec Text dès aujourd'hui et voyez comment Text transforme le support en ROI mesurable. Aucune carte de crédit requise. Visitez text.com pour plus d'informations ! [Visiter le site web](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-15T10%3A02%3A25Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1511959&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Ffr%2Fcategories%2Fchatbots%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=a54387970d53c95458ba9befde8fd29137eec8bc7b7267f3c8bf1b59c9935a04&secure%5Burl%5D=https%3A%2F%2Fwww.text.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url) ### [Talkdesk](https://www.g2.com/fr/products/talkdesk/reviews) Talkdesk® mène une nouvelle ère dans l'expérience client avec l'Automatisation de l'Expérience Client (CXA) — une nouvelle catégorie et plateforme conçue pour automatiser toute la complexité des parcours clients modernes. CXA remplace les flux de travail fragmentés et coordonnés par des humains par une orchestration autonome et multi-agents d'IA qui offre un service intelligent, évolutif et axé sur les résultats tout au long du cycle de vie CX. Apprenez-en plus sur : https://www.talkdesk.com/use-cases/ Au cœur de CXA se trouve le Talkdesk Data Cloud, qui transforme les transcriptions, les enregistrements d'appels, les notes de cas et les dossiers clients provenant de divers CRM et systèmes d'enregistrement en connaissances exploitables en temps réel. Cela permet aux agents IA de fonctionner avec un contexte complet, collaborant sans effort pour résoudre des problèmes clients complexes avec rapidité, précision et adaptabilité. Talkdesk CXA prend en charge à la fois les flux de travail intersectoriels et les cas d'utilisation spécialisés dans des secteurs comme la santé, les services financiers, le commerce de détail, les services publics, le voyage et le gouvernement. Avec des agents IA préconstruits, un cycle vertueux d'automatisation (Découvrir, Construire, Orchestrer, Mesurer) et un délai de rentabilisation rapide, Talkdesk aide les entreprises à moderniser l'expérience client sans avoir besoin d'un remplacement complet. Fiable par des marques mondiales et reconnu pour son innovation continue, Talkdesk permet aux organisations d'augmenter leurs revenus, de réduire leurs coûts et de transformer la prestation de services grâce à une automatisation coordonnée et pilotée par l'IA. Les entreprises qui aiment leurs clients utilisent Talkdesk. Talkdesk est une marque déposée de Talkdesk, Inc. Tous les noms de produits et de sociétés sont des marques™ ou des marques déposées® de leurs détenteurs respectifs. Leur utilisation n'implique aucune affiliation ou approbation de leur part. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,488 #### How Do G2 Users Rate Talkdesk? - **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 9.2/10) #### Who Is the Company Behind Talkdesk? - **Vendeur:** [Talkdesk](https://www.g2.com/fr/sellers/talkdesk) - **Site Web de l'entreprise:** www.talkdesk.com - **Année de fondation:** 2011 - **Emplacement du siège social:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Superviseur, Représentant du service client - **Top Industries:** Services aux consommateurs, Logiciels informatiques - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Talkdesk, permettant un suivi efficace des appels et améliorant la productivité globale. - Les utilisateurs apprécient l' **efficacité** de Talkdesk, permettant une communication fluide à travers les plateformes et une amélioration des opérations de service client. - Les utilisateurs apprécient les **fonctionnalités complètes** de Talkdesk, permettant des flux de travail efficaces et améliorant les interactions avec les clients. - Les utilisateurs apprécient l' **intégration CRM facile** de Talkdesk, améliorant l'efficacité et la communication pour les équipes de support client. - Les utilisateurs louent Talkdesk pour son **support client exceptionnel** et son intégration transparente qui améliore l'efficacité de l'équipe. ##### Cons - Les utilisateurs rencontrent souvent des **problèmes d'appel** avec Talkdesk, y compris une mauvaise qualité audio et des appels interrompus pendant les conversations. - Les utilisateurs rencontrent souvent des **problèmes techniques** avec Talkdesk, y compris des appels interrompus et des dysfonctionnements du système nécessitant des redémarrages fréquents. - Les utilisateurs trouvent les **fonctionnalités manquantes** dans Talkdesk frustrantes, ce qui entrave l'efficacité et le flux de travail lors des appels et de la gestion des tickets. - Les utilisateurs rencontrent des **problèmes de notification** avec Talkdesk, entraînant des changements de statut hors ligne inattendus et des problèmes techniques frustrants. - Les utilisateurs rencontrent souvent des **problèmes de connexion** avec Talkdesk, ce qui entraîne des retards frustrants et nécessite des redémarrages fréquents de l'application. #### What Are Recent G2 Reviews of Talkdesk? **["Talkdesk garde les appels organisés avec des rapports puissants et des insights de coaching."](https://www.g2.com/fr/survey_responses/talkdesk-review-13236400)** **Rating:** 5.0/5.0 stars _— Mallory S._ [Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-13236400) **["Support omnicanal, IA axée sur les données, pleine de capacités"](https://www.g2.com/fr/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [Comment Talkdesk transforme-t-il les opérations de service client avec ses solutions de centre d'appels innovantes ?](https://www.g2.com/fr/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [À quoi sert Talkdesk ?](https://www.g2.com/fr/discussions/what-is-talkdesk-used-for) - 2 comments ### [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. **Average Rating:** 4.6/5.0 **Total Reviews:** 171 #### How Do G2 Users Rate Ada? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.7/10 (Category avg: 8.8/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Ada? - **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) - **Company Website:** ada.cx - **Year Founded:** 2016 - **HQ Location:** Toronto, Ontario - **Twitter:** @ada\_cx 1,943 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad2ec3d1c757d214ada85e31783b3d8ee10f12549c4e3641bf8c1ba7169eaa39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16194366%2F&secure%5Burl_type%5D=linkedin_company_website) 775 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 62% Medium, 20% Small #### What Do G2 Reviewers Say About Ada? _AI-generated summary from verified user reviews_ ##### Pros - Users find Ada to be **extremely user-friendly** , facilitating seamless integration and efficient handling of customer support tasks. - Users find Ada to be **incredibly valuable** as an efficient first line of customer support, enhancing operational productivity. - Users value the **excellent customer support** of Ada, appreciating the always available assistance and easy integration. - Users enjoy Ada for its **ease of use and powerful integrations** , enhancing productivity and support capabilities. - Users highlight the **easy setup** of Ada, enabling seamless initial configuration and user-friendly support throughout. ##### Cons - Users report several **usability issues** with Ada, noting difficulties in navigating playbooks and limited interactive features. - Users struggle with **integration issues** in Ada, facing conflicting data and limitations with external platforms like Zendesk and Kustomer. - Users are disappointed with Ada's **missing features** , limiting customization and integration capabilities for a better user experience. - Users experience **usage limitations** with Ada, affecting dynamic workflows and automation in customer interactions. - Users find Ada's platform has **limitations in automation and integration** , making complex workflows challenging and time-consuming. #### What Are Recent G2 Reviews of Ada? **["Easy Agent setup"](https://www.g2.com/survey_responses/ada-review-5361510)** **Rating:** 5.0/5.0 stars _— Afdal Samad ._ [Read full review](https://www.g2.com/survey_responses/ada-review-5361510) **["Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability"](https://www.g2.com/survey_responses/ada-review-12893288)** **Rating:** 5.0/5.0 stars _— Danielle G._ [Read full review](https://www.g2.com/survey_responses/ada-review-12893288) #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) - [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment ### [Kore.AI](https://www.g2.com/products/kore-ai/reviews) Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. **Average Rating:** 4.6/5.0 **Total Reviews:** 402 #### How Do G2 Users Rate Kore.AI? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.8/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Kore.AI? - **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc) - **Company Website:** kore.ai - **Year Founded:** 2013 - **HQ Location:** Orlando, FL - **Twitter:** @koredotai 5,659 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ee154fdf979f32c6710d47feaa216b6ddabff52d4fdfd36940b452c07f5750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3602865%2F&secure%5Burl_type%5D=linkedin_company_website) 1,275 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Large, 30% Small #### What Do G2 Reviewers Say About Kore.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. ##### Cons - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. #### What Are Recent G2 Reviews of Kore.AI? **["Comprehensive Conversational AI Platform with Great Flexibility"](https://www.g2.com/survey_responses/kore-ai-review-11531124)** **Rating:** 4.5/5.0 stars _— Uppala A._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-11531124) **["Intuitive, User-Friendly Platform for Building Scalable Virtual Assistants"](https://www.g2.com/survey_responses/kore-ai-review-13171381)** **Rating:** 4.5/5.0 stars _— Emmanuel L._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-13171381) ### [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,395 #### How Do G2 Users Rate GTM Studio - Powered by ZoomInfo? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.1/10 (Category avg: 8.8/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind GTM Studio - Powered by ZoomInfo? - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** www.zoominfo.com - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Medium, 24% Large #### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **accurate B2B contact data** and intuitive filtering options, enhancing targeted prospecting and campaign efficiency. - Users appreciate the **accuracy of data and intent signals** , enhancing their lead generation and targeting efforts effectively. - Users find **GTM Studio easy to use** , enhancing lead enrichment with simple segmentation and sorting options. - Users value the **reliable and accurate B2B contact data** from GTM Studio, enhancing campaign targeting and efficiency. - Users value the **reliable and accurate B2B contact data** offered by GTM Studio, enhancing their targeting and campaign efficiency. ##### Cons - Many users find the **pricing too high** for small teams, making it less accessible for their needs. - Users experience **data inaccuracy** , with outdated information and missing data for niche roles affecting reliability. - Users note that the **high pricing** may not be suitable for smaller teams with limited budgets. - Users find the **learning curve steep** initially due to the platform's complexity and extensive features. - Users find the **complex interface** of GTM Studio challenging initially, requiring training to navigate effectively. #### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo? **["Amazing Platform That Helps Marketers Bridge the Gap with your Audience"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370) **["Account Exectuive"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)** **Rating:** 5.0/5.0 stars _— Alex P._ [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756) #### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for) - [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops) - [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide) ### [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 100 #### How Do G2 Users Rate Capacity? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.8/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Capacity? - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity 522 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website) 705 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Medium, 34% Small #### What Do G2 Reviewers Say About Capacity? _AI-generated summary from verified user reviews_ ##### Pros - Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience. - Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes. - Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication. - Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience. - Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes. ##### Cons - Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation. - Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation. - Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management. - Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs. - Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup. #### What Are Recent G2 Reviews of Capacity? **["All-in-One AI Knowledge Base That Boosts Productivity and Automates Workflows"](https://www.g2.com/survey_responses/capacity-review-13204944)** **Rating:** 5.0/5.0 stars _— jamsheed I._ [Read full review](https://www.g2.com/survey_responses/capacity-review-13204944) **["AI-Powered Support Automation That Saves Our Team Time"](https://www.g2.com/survey_responses/capacity-review-13198245)** **Rating:** 4.0/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/capacity-review-13198245) #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 679 #### How Do G2 Users Rate Sprinklr Service? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.8/10) - **Analytics:** 8.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sprinklr Service? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Large, 30% Medium #### What Do G2 Reviewers Say About Sprinklr Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. ##### Cons - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. #### What Are Recent G2 Reviews of Sprinklr Service? **["Comprehensive CRM Solution with Customizable Workflows"](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)** **Rating:** 4.0/5.0 stars _— Ruben B._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13220256) **["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)** **Rating:** 5.0/5.0 stars _— Asrul R._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) ### [Alexa for Business](https://www.g2.com/it/products/alexa-for-business/reviews) Alexa for Business è un servizio che consente alle organizzazioni di integrare Alexa, l'assistente vocale di Amazon, nei loro ambienti di lavoro. Fornisce strumenti per distribuire e gestire dispositivi, utenti e competenze abilitate per Alexa su larga scala, migliorando la produttività e semplificando le operazioni. Caratteristiche e Funzionalità Principali: - Gestione delle Sale Riunioni: Semplifica le esperienze nelle sale conferenze consentendo il controllo vocale delle riunioni e delle attrezzature. I dipendenti possono avviare le riunioni con comandi come "Alexa, avvia la riunione", riducendo la dipendenza dai controlli manuali. - Produttività dei Dipendenti: Consente agli utenti di accedere ai calendari, partecipare alle riunioni e gestire le email tramite comandi vocali. Alexa può leggere le email, fornire programmi giornalieri e impostare promemoria, facilitando la gestione efficiente delle attività. - Gestione di Dispositivi e Utenti: Offre una gestione centralizzata dei dispositivi Alexa condivisi e degli account utente. Gli amministratori possono assegnare competenze, monitorare lo stato dei dispositivi e gestire i permessi degli utenti tramite la console di Alexa for Business. - Sviluppo di Competenze Personalizzate: Consente alle organizzazioni di creare competenze private su misura per le loro esigenze specifiche, come fornire informazioni aziendali, segnalare problemi o ordinare forniture, migliorando così i processi interni. Valore e Soluzioni Principali: Alexa for Business affronta le sfide comuni sul posto di lavoro automatizzando le attività di routine e fornendo accesso senza mani a informazioni e servizi. Migliora l'efficienza delle riunioni, riduce il carico amministrativo e supporta un ambiente di lavoro più connesso e reattivo. Sfruttando la tecnologia vocale, le organizzazioni possono migliorare la produttività e la soddisfazione dei dipendenti ottimizzando l'utilizzo delle risorse. **Average Rating:** 4.2/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Alexa for Business? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.7/10 (Category avg: 9.2/10) - **Controlla:** 10.0/10 (Category avg: 8.8/10) - **Analitica:** 10.0/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Alexa for Business? - **Venditore:** [Amazon Web Services (AWS)](https://www.g2.com/it/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Anno di Fondazione:** 2006 - **Sede centrale:** Seattle, WA - **Twitter:** @awscloud 2,232,483 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 dipendenti su LinkedIn® - **Proprietà:** NASDAQ: AMZN #### Who Uses This Product? - **Top Industries:** Istruzione superiore, Tecnologia dell'informazione e servizi - **Company Size:** 56% Small, 24% Medium #### What Do G2 Reviewers Say About Alexa for Business? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti beneficiano della **facile creazione** di attività con Alexa for Business, migliorando la produttività e la gestione del tempo. - Gli utenti apprezzano le **capacità di pianificazione** di Alexa for Business, che consentono una gestione efficiente delle riunioni e l'organizzazione dei compiti. - Gli utenti apprezzano le **funzionalità che fanno risparmiare tempo** di Alexa for Business, permettendo loro di concentrarsi su compiti più importanti. #### What Are Recent G2 Reviews of Alexa for Business? **["Assistente Vocale Efficiente per il Posto di Lavoro, ma con Preoccupazioni per la Privacy"](https://www.g2.com/it/survey_responses/alexa-for-business-review-11374117)** **Rating:** 4.5/5.0 stars _— Rahul C._ [Read full review](https://www.g2.com/it/survey_responses/alexa-for-business-review-11374117) **["Il meglio che puoi scegliere"](https://www.g2.com/it/survey_responses/alexa-for-business-review-10769703)** **Rating:** 5.0/5.0 stars _— Tierra S._ [Read full review](https://www.g2.com/it/survey_responses/alexa-for-business-review-10769703) #### What Are G2 Users Discussing About Alexa for Business? - [A cosa serve Alexa for Business?](https://www.g2.com/it/discussions/what-is-alexa-for-business-used-for) ### [HighLevel](https://www.g2.com/fr/products/highlevel/reviews) HighLevel est un CRM de vente et de marketing tout-en-un qui alimente actuellement des centaines de milliers d'entreprises dans le monde entier. Les fonctionnalités incluent CRM, Email, SMS bidirectionnel, SMS/Messenger/Instagram DM/Whatsapp/GMB Chat consolidés, appels sortants, suivi des appels, enregistrement des appels, composeur automatique, créateur de formulaires, créateur d'enquêtes, créateur d'entonnoirs, créateur de sites web, planification en ligne, automatisation des flux de travail, planification des médias sociaux, propositions, devis, facturation, rapports, webhooks, et plus encore ! Tarification forfaitaire, sous-comptes illimités pour les agences gérant des clients qui peuvent être clonés pour accélérer les configurations, et même en marque blanche ! **Average Rating:** 4.6/5.0 **Total Reviews:** 636 #### How Do G2 Users Rate HighLevel? - **the product a-t-il été un bon partenaire commercial?:** 8.5/10 (Category avg: 9.2/10) - **autorité:** 7.3/10 (Category avg: 8.8/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collecte d’informations:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind HighLevel? - **Vendeur:** [HighLevel](https://www.g2.com/fr/sellers/highlevel) - **Site Web de l'entreprise:** gohighlevel.com - **Année de fondation:** 2018 - **Emplacement du siège social:** Dallas, Texas - **Twitter:** @gohighlevel 8,862 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website) 2,407 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propriétaire, PDG - **Top Industries:** Marketing et publicité, Conseil - **Company Size:** 64% Small, 3% Medium #### What Do G2 Reviewers Say About HighLevel? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs adorent la **flexibilité et l'accessibilité** de HighLevel, louant ses fonctionnalités complètes et ses intégrations transparentes. - Les utilisateurs apprécient l' **efficacité et le service client** de HighLevel, profitant d'options complètes sans coûts supplémentaires. - Les utilisateurs apprécient le **excellent support client** de HighLevel, ce qui améliore la satisfaction globale et la fonctionnalité. - Les utilisateurs apprécient les **fonctionnalités étendues** de HighLevel, applaudissant les outils innovants qui améliorent leurs capacités de marketing. - Les utilisateurs apprécient les **capacités d'automatisation intuitive** de HighLevel, améliorant la fonctionnalité et rationalisant la gestion des clients sans effort. ##### Cons - Les utilisateurs trouvent la **courbe d'apprentissage difficile** , car la complexité et les mises à jour constantes peuvent être accablantes. - Les utilisateurs désirent **plus de fonctionnalités** dans HighLevel, en particulier pour les intégrations de marketing par e-mail et de diffusion en direct. - Les utilisateurs trouvent une **courbe d'apprentissage abrupte** avec HighLevel, ce qui peut être difficile pour ceux qui ne sont pas préparés à une formation intensive. - Les utilisateurs trouvent que HighLevel n'est **pas intuitif** , éprouvant de la confusion en raison de sa complexité et de l'abondance d'informations. - Les utilisateurs expriment leur frustration face à un **service client médiocre** , recevant souvent des réponses inutiles et vagues à leurs demandes. #### What Are Recent G2 Reviews of HighLevel? **["Exceptionnel C \*\*\*\*\* 5 étoiles pour Mari Aguilar. elle mérite une augmentation je vais envoyer un email à son patron"](https://www.g2.com/fr/survey_responses/highlevel-review-12853292)** **Rating:** 5.0/5.0 stars _— Joe G._ [Read full review](https://www.g2.com/fr/survey_responses/highlevel-review-12853292) **["Intégration fantastique avec HighLevel — Support expert, automatisation et CRM tout-en-un"](https://www.g2.com/fr/survey_responses/highlevel-review-13050560)** **Rating:** 5.0/5.0 stars _— Marque C._ [Read full review](https://www.g2.com/fr/survey_responses/highlevel-review-13050560) #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/fr/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/fr/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/fr/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/fr/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/fr/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### [LiveChat](https://www.g2.com/products/livechat/reviews) LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 786 #### How Do G2 Users Rate LiveChat? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.8/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind LiveChat? - **Seller:** [Text](https://www.g2.com/sellers/text) - **Company Website:** www.text.com - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text\_hq 150 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website) 381 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small, 37% Medium #### What Do G2 Reviewers Say About LiveChat? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. - Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. - Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. - Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. - Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. ##### Cons - Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. - Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. - Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. - Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. - Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. #### What Are Recent G2 Reviews of LiveChat? **["I never thought reading customer conversations would be this useful"](https://www.g2.com/survey_responses/livechat-review-13039388)** **Rating:** 4.5/5.0 stars _— Yauhen D._ [Read full review](https://www.g2.com/survey_responses/livechat-review-13039388) **["Message Sneak Peek Helps You Respond Faster and Stay Proactive"](https://www.g2.com/survey_responses/livechat-review-12764598)** **Rating:** 4.0/5.0 stars _— Sabina K._ [Read full review](https://www.g2.com/survey_responses/livechat-review-12764598) #### What Are G2 Users Discussing About LiveChat? - [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for) ### [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews) QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS, and web chat. The platform is designed for teams that handle high-volume inbound and outbound communication and need structured workflows for lead capture, qualification, customer support, and lifecycle messaging. It supports organizations in education, healthcare, financial services, retail, hospitality, and other consumer-facing sectors. QuickReply.ai enables businesses to centralize conversations, automate repetitive interactions, and build consistent communication journeys across the entire customer lifecycle. The system connects acquisition activities such as collecting leads or responding to inquiries, consideration and evaluation stages where prospects request details or guidance, conversion and purchase tasks involving reminders and transactional messages, and post-purchase engagement such as support, feedback, and retention workflows. The software includes a visual journey builder for mapping automated flows, rule-based logic for routing and follow-ups, and data connections with CRMs or internal systems for dynamic personalization. Its GenAI chatbot capability allows users to automate FAQ responses, guide customers through multi-step queries, summarize conversations for agents, and support hybrid bot–agent workflows. A unified inbox offers a single view of all conversations across channels, ensuring that teams can manage messages efficiently while retaining full context. Key use cases supported by QuickReply.ai include automated lead qualification, appointment or demo scheduling, response to FAQs, sending timely alerts or updates, and maintaining structured support conversations. The platform is utilized by more than 1,500 companies across 29 countries, including organizations in education, wellness, manufacturing, and consumer packaged goods, to streamline communication operations and maintain consistent customer engagement. Core capabilities include: Multichannel messaging workflows across WhatsApp, Instagram, Messenger, SMS, and web chat Visual automation builder for lifecycle communication GenAI chatbots for support, FAQ handling, and guided flows CRM-connected journeys and data-driven personalization Unified inbox for agents, with routing and escalation logic Additional value areas include: Support for high-volume communication Tools for broadcasts, segmentation, and triggered messaging Conversation analytics for operational visibility Options for combining automation with human assistance **Average Rating:** 4.8/5.0 **Total Reviews:** 78 #### How Do G2 Users Rate QuickReply.ai? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.8/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind QuickReply.ai? - **Seller:** [QuickReply](https://www.g2.com/sellers/quickreply) - **Year Founded:** 2021 - **HQ Location:** Gurugram, IN - **Twitter:** @QuickReplyai 40 Twitter followers - **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8e13eb48ceeaa337d466ca8e97f185052ea01d3511d619f08ca7d2571d29aa4c&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fquickreply-ai&secure%5Burl_type%5D=linkedin_company_website) 39 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 65% Small, 32% Medium #### What Do G2 Reviewers Say About QuickReply.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **fast and effective customer support** provided by QuickReply.ai, greatly enhancing their experience. - Users find QuickReply.ai's **ease of use** exceptional, aided by responsive support and seamless integration with their platforms. - Users commend the **automation capabilities** of QuickReply.ai, enhancing workflow and customer engagement for e-commerce success. - Users find the **customer support highly responsive and helpful** , ensuring a seamless experience with QuickReply.ai. - Users find the **easy setup** of QuickReply.ai enhances their experience, supporting seamless integration and daily use. ##### Cons - Users find the **chat management features lacking** , hindering effective control and organization of incoming messages. - Users feel the **cost structure** is complex, making it difficult for startups and small businesses to justify expenses. - Users struggle with **messaging issues** as mobile functionality and message organization need significant improvements. - Users find QuickReply.ai **expensive** due to various charges, prompting careful consideration of costs and ROI. - Users find the **layout issues** of QuickReply.ai hinder usability and suggest improvements for a better experience. #### What Are Recent G2 Reviews of QuickReply.ai? **["QuickReply’s Attention to Detail Made Our WhatsApp Bot Process Seamless"](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)** **Rating:** 5.0/5.0 stars _— Tanuj V._ [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12923319) **["Feature-Rich Platform with Outstanding Support"](https://www.g2.com/survey_responses/quickreply-ai-review-13190823)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-13190823) #### What Are G2 Users Discussing About QuickReply.ai? - [What is QuickReply.ai used for?](https://www.g2.com/discussions/what-is-quickreply-ai-used-for) - 1 comment ### [Sense](https://www.g2.com/products/sense-sense/reviews) Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technology with user-friendly features, Sense addresses the complexities of talent acquisition, making it easier for recruiters to connect with potential candidates and manage their hiring workflows efficiently. The target audience for Sense includes HR professionals, recruiters, and talent acquisition teams across various industries. Organizations seeking to improve their recruitment strategies and engage candidates more effectively can benefit from the platform's comprehensive capabilities. Sense is particularly useful for companies that prioritize personalized communication and aim to create a seamless experience for candidates throughout the hiring journey. By leveraging AI-driven insights, organizations can make informed decisions that lead to better hiring outcomes. Key features of Sense include Recruiting Automation, which helps streamline repetitive tasks, allowing recruiters to focus on strategic initiatives. The Talent CRM enables organizations to manage candidate relationships effectively, while customizable Career Sites provide a platform for showcasing company culture and job opportunities. Additionally, Campaigns allow for targeted outreach, and Candidate Scoring & Matching ensures that the most suitable candidates are prioritized based on their qualifications and fit for the role. The AI Chatbot and Text Messaging features facilitate real-time communication, enhancing engagement and responsiveness. Interview Scheduling and Referrals further simplify the recruitment process, making it easier to coordinate interviews and tap into existing employee networks for potential candidates. By combining these features, Sense not only enhances recruiter efficiency but also fosters a more engaging and personalized experience for candidates. The platform's ability to integrate multiple communication channels ensures that candidates receive timely updates and support throughout the hiring process. This holistic approach to talent engagement distinguishes Sense in the competitive landscape of recruitment solutions, making it a valuable tool for organizations aiming to attract and retain top talent. **Average Rating:** 4.5/5.0 **Total Reviews:** 557 #### How Do G2 Users Rate Sense? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.8/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sense? - **Seller:** [Sense](https://www.g2.com/sellers/sense) - **Company Website:** www.sensehq.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **Twitter:** @Sense\_HQ 967 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54bc722f8dea08bfd682bcbc62e4bc7c3d7b07e5a480c7894791714fddc55da6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10695065%2F&secure%5Burl_type%5D=linkedin_company_website) 480 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Recruiter, Branch Manager - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 55% Medium, 32% Small #### What Do G2 Reviewers Say About Sense? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Sense, making communication simple and efficient without complex setup requirements. - Users highlight the **automation features** of Sense, significantly enhancing communication efficiency and productivity. - Users appreciate the **easy integrations** of Sense, enhancing communication and engagement throughout the recruitment process. - Users value the **efficient communication** tools in Sense, enhancing outreach and improving candidate engagement effortlessly. - Users appreciate the **easy integrations** of Sense, enhancing candidate engagement and streamlining communication effortlessly. ##### Cons - Users experience **messaging issues** with Sense, facing glitches and lag that hinder effective communication. - Users experience occasional **glitches** , including slow loading and syncing issues, which can disrupt their workflow. - Users experience **slow loading** times with Sense, resulting in frustrating delays during large campaigns and messaging tasks. - Users experience **slow performance** with Sense, noting lag and delays that hinder efficient campaign management. - Users experience **slow processing** with Sense, particularly during bulk operations, leading to frustrating delays and inefficiencies. #### What Are Recent G2 Reviews of Sense? **["Streamlines Communication and Boosts Productivity Effortlessly"](https://www.g2.com/survey_responses/sense-review-12164414)** **Rating:** 5.0/5.0 stars _— Amit S._ [Read full review](https://www.g2.com/survey_responses/sense-review-12164414) **["Immensely powerful product"](https://www.g2.com/survey_responses/sense-review-5407661)** **Rating:** 4.0/5.0 stars _— Taylor W._ [Read full review](https://www.g2.com/survey_responses/sense-review-5407661) #### What Are G2 Users Discussing About Sense? - [Is Qlik Sense is a software?](https://www.g2.com/discussions/is-qlik-sense-is-a-software) - [What are the main features of QlikView?](https://www.g2.com/discussions/what-are-the-main-features-of-qlikview) - [What is Qlik Sense software used for?](https://www.g2.com/discussions/what-is-qlik-sense-software-used-for) - 5 comments - [What are the features of Qlik Sense?](https://www.g2.com/discussions/what-are-the-features-of-qlik-sense) ### [Expertise AI](https://www.g2.com/products/expertise-ai/reviews) Expertise AI replaces traditional website chatbots with an AI sales agent built to convert. Most chatbots are designed for support. They answer basic questions, follow rigid scripts, and break the moment a real buyer goes off-path. The result is lost momentum, slow follow-ups, and pipeline quietly leaking out of your website. Expertise AI is different. It runs real sales conversations. Our AI sales agent engages inbound visitors in real time, understands intent and context, and guides buyers to the right next step, whether that’s qualifying fit, answering complex questions, sharing relevant content, or booking a meeting. Instead of deflecting conversations, Expertise moves them forward. Built for HubSpot-first B2B teams, Expertise connects directly into your revenue stack. High-intent conversations are routed instantly, buyer context is preserved, and sales teams are alerted when it’s time to jump in, at the moment intent is highest. Expertise AI adapts dynamically to how buyers behave. It personalizes each conversation based on page context, actions, and firmographic signals, enriching every lead with actionable insight instead of noise. No scripts. No broken flows. No lost speed-to-lead. With native integrations across HubSpot, Salesforce, Zapier, and modern sales tools, Expertise fits seamlessly into existing workflows. The platform handles qualification, routing, scheduling, and enrichment automatically, so teams can focus on closing, not chasing. Enterprise-ready and SOC 2 Type II and GDPR compliant, Expertise AI scales securely with your business. Ditch the stone-age chatbot. Use an AI agent that actually converts. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate Expertise AI? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 9.3/10 (Category avg: 8.8/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Expertise AI? - **Seller:** [Expertise AI](https://www.g2.com/sellers/expertise-ai) - **Company Website:** www.expertise.ai - **HQ Location:** Toronto, ON - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a3295c012ed0da686f2b84b5c46d468f43d0b978045c829bdd25aa2ca745c736&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexpertise-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 74% Small, 26% Medium #### What Do G2 Reviewers Say About Expertise AI? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Expertise AI, praising its simple setup and impactful functionality. - Users love the **easy setup and stellar support** of Expertise AI, enhancing their experience with seamless integrations. - Users appreciate the **implementation ease** of Expertise AI, highlighting smooth integration and straightforward setup options. - Users appreciate the **easy setup** of Expertise AI, enhancing customer service efficiency and accessibility significantly. - Users highlight the **excellent support and responsiveness** of Expertise AI, enhancing their overall experience significantly. ##### Cons - Users find the **pricing steep** between tiers, which can be challenging for small businesses and solo operators. - Users find the **pricing to be a major drawback** , especially for small businesses and solo operators. - Users face **integration issues** with HubSpot workflows, but support is helpful in navigating these challenges. - Users find the **complexity of integration** with HubSpot challenging, though assistance is available for smoother setup. - Users experience **dashboard login issues** , hindering access and affecting their overall experience with Expertise AI. #### What Are Recent G2 Reviews of Expertise AI? **["Fast Setup, Smooth Website Integration, and Real-Time Visitor Support"](https://www.g2.com/survey_responses/expertise-ai-review-13061439)** **Rating:** 5.0/5.0 stars _— Muzammil M._ [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-13061439) **["Simple Setup, Stellar Support, and Powerful Integrations / Data"](https://www.g2.com/survey_responses/expertise-ai-review-12316094)** **Rating:** 5.0/5.0 stars _— Jamie Beth P._ [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-12316094) ### [Chatling](https://www.g2.com/products/chatling/reviews) Chatling is an AI customer service platform that helps businesses automate support, generate leads, and engage customers across their website, WhatsApp, and Instagram, without code. Teams can build AI agents trained on their website, help center, documents, and business knowledge to answer customer questions instantly in 80+ languages. Chatling goes beyond basic chatbot flows by using advanced AI models to understand intent, provide helpful responses, and take action through instructions and integrations. When a conversation needs a human, Chatling supports seamless handoff so your team can step in with the right context. It’s built for SaaS companies, eCommerce brands, agencies, and service businesses that want to reduce repetitive tickets, improve response times, and scale customer conversations from one easy-to-use platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 75 #### How Do G2 Users Rate Chatling? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 7.9/10 (Category avg: 8.8/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Chatling? - **Seller:** [Chatling](https://www.g2.com/sellers/chatling) - **Year Founded:** 2023 - **HQ Location:** N/A - **Twitter:** @chatlingai 464 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f50f4a472102898651ba73b2c2ce2ad3fa07867771377b003e234b4a0ef8a8ac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatlingai%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 83% Small, 5% Medium #### What Do G2 Reviewers Say About Chatling? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Chatling, enjoying its intuitive interface and hassle-free navigation. - Users highlight Chatling's **intuitive interface** , enabling effortless navigation and a straightforward setup for all skill levels. - Users love the **super easy setup** of Chatling, ensuring a smooth and hassle-free implementation process. - Users value the **seamless integrations** of Chatling with tools like Zapier, enhancing flexibility and communication dramatically. - Users value Chatling's **personalization features** , ease of setup, and powerful integrations for enhancing client interactions efficiently. ##### Cons - Users find **integration issues** with Chatling frustrating, as it lacks essential API connectivity and automation capabilities. - Users notice **AI limitations** in Chatling, such as missing calendar items and lack of accessibility features. - Users find it ironic that **Chatling lacks real-time chat support** , relying solely on email for assistance. - Users experience **poor response** from customer support, leading to frustrations when seeking timely assistance with the product. - Users are frustrated by **communication issues** due to the lack of API integration, hindering workflow efficiency with other tools. #### What Are Recent G2 Reviews of Chatling? **["Intuitive, User-Friendly AI Chatbot That Streamlines Customer Support"](https://www.g2.com/survey_responses/chatling-review-13055725)** **Rating:** 5.0/5.0 stars _— Ganesh W._ [Read full review](https://www.g2.com/survey_responses/chatling-review-13055725) **["Easy-to-Use UI, Affordable, Great Playground feature"](https://www.g2.com/survey_responses/chatling-review-12644630)** **Rating:** 4.5/5.0 stars _— Martin B._ [Read full review](https://www.g2.com/survey_responses/chatling-review-12644630) ### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 469 #### How Do G2 Users Rate Freshchat? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.8/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Freshchat? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® - **Ownership:** NASDAQ: FRSH #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 36% Medium #### What Do G2 Reviewers Say About Freshchat? _AI-generated summary from verified user reviews_ ##### Pros - Users find Freshchat's **ease of use** remarkable, allowing quick automation setups and seamless customer interactions. - Users appreciate the **convenience of multiple channels** in Freshchat, enhancing customer support efficiency and personalization. - Users appreciate the **user-friendly interface and features** of FreshChat for efficient customer support management. - Users appreciate the **ease of Automations** in Freshchat, enabling quick resolutions and customizable user interactions. - Users value the **seamless integrations** of Freshchat, streamlining customer support across multiple channels effortlessly. ##### Cons - Users find that Freshchat's **AI limitations** hinder advanced automation and complex routing compared to competitors. - Users experience **chatbot issues** with Freddy AI, citing limited automation and understanding affecting overall efficiency. - Users experience **chat issues** with confusing dashboards, missed notifications, and limited message editing options. - Users find the **learning curve steep** due to tricky custom reports and complex chatbot setup. - Users find Freshchat's **limited AI capabilities** inadequate for nuanced automation and complex routing compared to competitors. #### What Are Recent G2 Reviews of Freshchat? **["Freshchat Keeps Live Support Chats Organized with a Clean, Intuitive Interface"](https://www.g2.com/survey_responses/freshchat-review-13239090)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-13239090) **["Fresh Experience with Intuitive Agent Builder"](https://www.g2.com/survey_responses/freshchat-review-12923561)** **Rating:** 4.5/5.0 stars _— Akshat K._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561) ### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 #### How Do G2 Users Rate HelpCrunch? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.8/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind HelpCrunch? - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom 334 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8aebc5e3398081e213240c2e4cdcaf544259de0d31f77d3f268c72801962e49c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4846760%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small, 15% Medium #### What Do G2 Reviewers Say About HelpCrunch? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. - Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. - Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. - Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. - Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. ##### Cons - Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. - Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. - Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. - Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. - Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. #### What Are Recent G2 Reviews of HelpCrunch? **["Affordable and Feature-Rich Chat Solution"](https://www.g2.com/survey_responses/helpcrunch-review-12883421)** **Rating:** 5.0/5.0 stars _— Konstantin M._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) **["Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"](https://www.g2.com/survey_responses/helpcrunch-review-12151003)** **Rating:** 5.0/5.0 stars _— Tornado D._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) - [‹ Prev ‹ Prev](/fr/categories/chatbots/small-business?order=g2_score#product-list) - [1](/fr/categories/chatbots/small-business?order=g2_score#product-list) - 2 - [3](/fr/categories/chatbots/small-business?order=g2_score&page=3#product-list) - [4](/fr/categories/chatbots/small-business?order=g2_score&page=4#product-list) - [5](/fr/categories/chatbots/small-business?order=g2_score&page=5#product-list) - [6](/fr/categories/chatbots/small-business?order=g2_score&page=6#product-list) - [7](/fr/categories/chatbots/small-business?order=g2_score&page=7#product-list) - [Next › Next ›](/fr/categories/chatbots/small-business?order=g2_score&page=3#product-list) Catégories phares [Logiciel GMAO](https://www.g2.com/fr/categories/cmms) [Logiciel de gestion des actifs numériques](https://www.g2.com/fr/categories/digital-asset-management) [Logiciel de gestion des appareils mobiles (MDM)](https://www.g2.com/fr/categories/mobile-device-management-mdm) [Logiciel de relecture de session](https://www.g2.com/fr/categories/session-replay) [Systèmes ERP](https://www.g2.com/fr/categories/erp-systems) Catégories similaires - [Plateformes de bots](/fr/categories/bot-platforms) - [Traitement Automatique du Langage Naturel (TALN)](/fr/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/fr/categories/chatbots/themes)