Zoho Desk Pricing Overview

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Free Trial

FREE

$0.00

Completely Free upto 3 agents

Express

$7.00

Features from FREE +

STANDARD

$14.00

Features from EXPRESS +

PROFESSIONAL

$23.00

Features from STANDARD +

ENTERPRISE

$40.00

Features from PROFESSIONAL +

15 Days Free Trial. No credit card required.

Zoho Desk has 5 pricing editions, from $0 to $40. A free trial of Zoho Desk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Zoho Desk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zoho Desk must be conducted with the seller.

Is the free plan really free?
It sure is. You get 3 free agents in the free plan for which you'd have to pay nothing out of your pocket. We won't even ask for a credit card. Let's put it this way - if you're stuck with email support, we are here to make your life better.

How about a free trial?
Jump right in and create your Zoho Desk account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Desk without ever providing a credit card.

Can I change plans during my trial?
Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your curent plan during the trial period.

Am I eligible for any discounts?
Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you're a non-profit or an educational institution.

Pricing information was last updated on October 10, 2024

Download complete pricing listDownload now

Top-Rated Alternatives

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Zoho Desk Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Salesforce Service Cloud Starter Suite	Starting at $25.001 User Per Month	The simple CRM suite for marketing, sales, service, and commerce. Case Management Knowledge Management Salesforce Mobile App Customizable Reports and Dashboards Task Management, Activity Feed Lightning App Builder AppExchange App Integration Show More
Freshdesk Freshdesk Email and Ticketing (Growth)	$19.001 User per month billed annually Per Month	Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch
Front Starter	$25.001 user/month	Essential capabilities to get started with customer-first service Shared inbox and ticketing AI Topics and up to 10 automation rules Basic analytics No-code public knowledge base

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Zoho Desk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Zoho Desk Pricing Reviews

(2)

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

2/13/2025

"Tested and already implemented ZOHO Sprint in our company"

5/5

What do you like best about Zoho Desk?

Its easy to maintain all ZOHO related products Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

1. Pricing is high

2. Little bit complicated to navigate each of the ZOHO products Review collected by and hosted on G2.com.

Response from Theo Zoho Desk of Zoho Desk

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Hello there,

Thanks for sharing your feedback. Our product team is working to develop an inbuilt setup wizard which you should address the initial learning curve and help you navigate through the system for configuration. We'll forward concern regarding the pricing with our product team.

Regards - Theo - Zoho Desk

Customer S.

Director

Small-Business (50 or fewer emp.)

10/31/2025

"Streamlined Support, but Setup and Usability Need Work"

0.5/5

What do you like best about Zoho Desk?

It does its core job well. Once we got the basics set up, we spent less time replying to customer emails and our support workflow felt more organized. Ticket routing and the general “single inbox for support” approach helped us streamline responses and keep conversations in one place.

Performance and reliability were solid during the trial. We didn’t hit outages and the system felt responsive. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Setup and configuration took more effort than expected. We could make it work, but it wasn’t straightforward to get it working exactly the way we wanted.

Email templates: There are lots of predefined templates, but we found many simple, practical templates missing and had to build them from scratch.

Text editor: Felt glitchy and occasionally unpredictable while composing or editing replies.

Subject line control: Editing the email subject line was not easy or obvious, which made certain workflows (like clarifying or standardizing subjects) clunky.

Ticket updates: Changing key ticket details after the fact (for example, correcting the customer on a ticket) was harder than it should be.

Spam handling: We couldn’t find a way to configure our own spam rules. Maybe it’s available, but it appears tied to a higher-priced plan.

UI/UX: Not terrible, but not intuitive. There are a lot of details and options scattered around, which often obscured the main picture and slowed us down.

Trial length: 15 days felt too short. We barely scratched the surface—probably used a quarter of the features—before the trial ended.

Pricing tiers: The feature matrix gave us the impression that a few small yet important capabilities live only in the most expensive plan. Our ideal would be the entry plan plus a couple of add‑ons, but that doesn’t seem possible. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Customer support. It does its core job well. Once we got the basics set up, we spent less time replying to customer emails and our support workflow felt more organized. Ticket routing and the general “single inbox for support” approach helped us streamline responses and keep conversations in one place. Review collected by and hosted on G2.com.

Response from Theo Zoho Desk of Zoho Desk

edit

Hello there,

Thanks for sharing your feedback. We'll forward the concerns with our product team. Also, we can hop on to a call to discuss all the points in detail, you can drop an email to support@zohodesk.com with your availability.

Regards - Theo | Zoho Desk