RapidScale Reseñas y Detalles del Proveedor

I really appreciate RapidScale for their expertise and their ability to protect our systems from outside harmful sources like phishing and spam. They've been incredibly valuable in helping us maintain our emailing system and fight against these threats. I've found their support to be good, with knowledgeable and friendly techs who react quickly to any issues we're facing. They stick with a problem until it's solved, and even worked alongside Microsoft tech support to resolve a major issue within a decent amount of time. Every time I've contacted RapidScale, they've worked above and beyond to resolve issues and offer new capabilities. This level of support is impressive and makes me confident in recommending them with a score of 10. Reseña recopilada por y alojada en G2.com.

I have no problems to report at this time. Reseña recopilada por y alojada en G2.com.

I find RapidScale valuable for improving our company's cybersecurity posture against phishing attempts conducted via email, preventing costly cyber threats. I appreciate the platform's ability to hold emails based on content like suspicious subject lines or sender properties. The expertise in Mimecast and Microsoft administration has been particularly beneficial. I also enjoy the use of annotated screenshots in replies and appreciate that the tech team is typically upbeat in their responses. Reseña recopilada por y alojada en G2.com.

I don't like that the tech team doesn't always answer or address all the questions I have in an email. I once asked three questions in an email and the tech replied to only one of the questions in the reply and did not reference the other questions or suggest that they would get back to me about them. Reseña recopilada por y alojada en G2.com.

The speed of service and the staff’s dedication really stand out—they actively assist and focus on fixing what’s broken. The processes are straightforward, and the service is consistently impeccable. Reseña recopilada por y alojada en G2.com.

Nothing to dislike about any of the services they offer! Reseña recopilada por y alojada en G2.com.

I used RapidScale for managing my software licenses for Microsoft 365 and DUO, and syncing with Azure. Initially, they seemed to be the best in the business regarding service levels. They were proactive with their services to our servers. Reseña recopilada por y alojada en G2.com.

I no longer find RapidScale valuable because they've changed so much in the last three years. We don't have a dedicated account executive anymore, and their response to tickets is slow—it's really frustrating. Their billing service is terrible; sometimes they don't bill us, or they say they haven't received our payments. Plus, we can only submit a limited number of tickets each month before they charge us extra. They used to be proactive with server updates, but now we have to remind them to apply updates. Overall, it feels like they do the bare minimum and don't really care. Reseña recopilada por y alojada en G2.com.

I appreciate how RapidScale helps in maintaining connectivity and access for our remote users, especially in the Philippines. Their ability to identify the root cause when users can't connect is valuable. I find their architecture and provisioning insights align well with our needs and staff size. Their managed support model is a standout, allowing our internal IT staff to focus on higher-priority work instead of troubleshooting AVD environments. RapidScale's assistance in implementing and managing our AVD has brought us workforce flexibility, and their managed service model offers an ecosystem advantage. Reseña recopilada por y alojada en G2.com.

I think RapidScale could improve on having a more rapid response to emails. They use emails for ticket management, and sometimes faster replies would be beneficial. Reseña recopilada por y alojada en G2.com.

Aprecio al impresionante equipo de ingenieros conocedores de RapidScale que han apoyado la gestión de nuestra infraestructura de TI y sus entregables expertos que ayudan con la planificación futura específica para las necesidades de nuestra empresa sin imponer soluciones de alto costo. Sus precios competitivos y su plan de transición efectivo hicieron que mi cambio a ellos fuera sin problemas. Como la única persona de TI aquí, valoro su asistencia con las copias de seguridad, la red y la gestión de infraestructura, lo que me permite dormir bien sabiendo que manejan las actualizaciones durante la noche. Cumplen con nuestros requisitos de ciberseguridad manteniendo los sistemas actualizados y son capaces de abordar interrupciones durante las horas de trabajo. La Seguridad como Servicio tanto para la red como para la protección del correo electrónico es especialmente encomiable, y se mantienen al día con las tendencias del mercado, completando actualizaciones fuera de horario para evitar el tiempo de inactividad del negocio. Encuentro que su comunicación constante durante los parches de seguridad y actualizaciones es bastante rápida y tranquilizadora. Reseña recopilada por y alojada en G2.com.

Son un MSP, que generalmente proporciona servicios de TI para toda la empresa; por eso, su formato de mesa de ayuda está configurado para que los usuarios de la empresa llamen. Sería beneficioso tener una línea separada para empresas con personal de TI porque ya sé cuál es el problema, solo necesito asistencia para solucionarlo. Me hacen pasar por todos los pasos al reportar un problema. Estando en TI, me hace perder tiempo porque ya conozco el problema y la solución, solo que estoy en la carretera o no tengo tiempo para repararlo. Reseña recopilada por y alojada en G2.com.

Me gusta la capacidad de respuesta del equipo de RapidScale y su conocimiento, lo cual es muy beneficioso para un negocio en crecimiento. Es útil tener otro equipo revisando y dando su opinión sobre nuestros cambios para la validación cruzada. Su experiencia y conocimiento, junto con el cuidado del soporte, marcan una diferencia significativa en la gestión de AWS, especialmente cuando se trata de infraestructura y seguridad. Reseña recopilada por y alojada en G2.com.

Creo que una mejor manera de manejar los cambios de Terraform de manera compartida sería increíble. Ahora mismo tenemos acceso de lectura al Terraform para nuestro AWS, pero sería bueno poder colaborar con él. Si tuviéramos acceso de escritura, podríamos crear solicitudes de extracción para RapidScale, lo que sería más rápido para nosotros y RapidScale. Reseña recopilada por y alojada en G2.com.

I appreciate RapidScale for managing our firewall and SD WAN solution effectively. They provide trained individuals who assist us with these technologies. I really liked that we have experienced zero downtimes with our SD WAN solution and the response time for support requests is good. I've only had positive experiences with their support, which is quick and knowledgeable. Their troubleshooting services and access to firewall settings have been beneficial for us. RapidScale's unique approaches have stood out to me, and their great service encourages me to continue using their firewall and SD WAN management services. Reseña recopilada por y alojada en G2.com.

Not applicable Reseña recopilada por y alojada en G2.com.

Pretty much everything I mentioned in my last answer. They are just amazing and I am thankful that they're there when I need them. Reseña recopilada por y alojada en G2.com.

I have no complaints at this time. Please keep doing what you're already doing. Reseña recopilada por y alojada en G2.com.

Their communication skills are great; they always reach out to make sure our issues have been resolved. Reseña recopilada por y alojada en G2.com.

I have no negative comments—only positive feedback for RapidScale. They are highly professional and genuinely care about supporting other resources and projects. Reseña recopilada por y alojada en G2.com.