1. [Inicio](https://www.g2.com/es) 2. ... 3. [Software de Centro de Contacto](https://www.g2.com/es/categories/contact-center) 4. [Discusiones de NICE CXone](https://www.g2.com/es/products/nice-cxone/discuss) [ ![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Imagen del Avatar del Producto") ](/es/products/nice-cxone/reviews) [ NICE CXone ](/es/products/nice-cxone/reviews) (1,730)4.3/5 NiCE (NASDAQ: NICE) está transformando el mundo con IA que pone a las personas en primer lugar. Nuestras plataformas impulsadas por IA, diseñadas específicamente, automatizan los compromisos en acciones proactivas, seguras e inteligentes, empoderando a individuos y organizaciones para innovar y actuar, desde la interacción hasta la resolución. Confiadas por organizaciones en más de 150 países en todo el mundo, las plataformas de NiCE son ampliamente adoptadas en diversas industrias, conectando personas, sistemas y flujos de trabajo para trabajar de manera más inteligente a gran escala, elevando el rendimiento en toda la organización y entregando resultados medibles comprobados. www.nice.com Show More * * * ### 99 Discussions ### 107 Participants ### 51.0 Nps Score ¿Ya tienes NICE CXone? ### Todas las discusiones de NICE CXone Buscar Más comentadasMás útilesMarcada por G2Más recientes Todas las DiscusionesDiscusiones con ComentariosFijado por G2Discusiones sin Comentarios FiltrarFiltrar Filtrar porExpandir/Contraer Ordenar por Más comentadas Más útiles Marcada por G2 Más recientes Filtrar por Todas las Discusiones Discusiones con Comentarios Fijado por G2 Discusiones sin Comentarios ![Marcada por G2 como una pregunta común](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcada por G2 como una pregunta común") G2 Marcada por G2 como una pregunta común • hace aproximadamente 2 años Más opciones - [ # ¿Cómo mejora NICE CXone el servicio al cliente y en qué características debería centrarse un nuevo usuario para obtener el máximo impacto? ](/es/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) ¿Cómo mejora NICE CXone el servicio al cliente y en qué características debería centrarse un nuevo usuario para obtener el máximo impacto? [ Digital Customer Service Platforms ](https://www.g2.com/es/tags/digital-customer-service-platforms)[ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/es/tags/contact-center-knowledge-base-software) [ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Live Chat Software ](https://www.g2.com/es/tags/live-chat-software)[ help desk software ](https://www.g2.com/es/tags/help-desk-software)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/es/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/es/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/es/tags/customer-self-service-software)[ Customer Service Automation Software ](https://www.g2.com/es/tags/customer-service-automation-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comentarios [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Marcada por G2 como una pregunta común](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcada por G2 como una pregunta común") G2 Marcada por G2 como una pregunta común • hace casi 3 años Más opciones - [ # ¿Para qué se utiliza NICE CXone? ](/es/discussions/what-is-nice-cxone-used-for) ¿Para qué se utiliza NICE CXone? [ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/es/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/es/tags/contact-center-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/es/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes * * * 1 Comentario [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Marcada por G2 como una pregunta común](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcada por G2 como una pregunta común") G2 Marcada por G2 como una pregunta común • hace más de 3 años Más opciones - [ # What does NICE inContact do? ](/es/discussions/what-does-nice-incontact-do) What does NICE inContact do? [ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/es/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/es/tags/contact-center-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/es/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes * * * 0 Comentarios [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Marcada por G2 como una pregunta común](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcada por G2 como una pregunta común") G2 Marcada por G2 como una pregunta común • hace casi 4 años Más opciones - [ # When did nice acquire inContact? ](/es/discussions/when-did-nice-acquire-incontact) When did nice acquire inContact? [ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/es/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/es/tags/contact-center-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/es/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes * * * 0 Comentarios [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Marcada por G2 como una pregunta común](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcada por G2 como una pregunta común") G2 Marcada por G2 como una pregunta común • hace aproximadamente 4 años Más opciones - [ # What is inContact? ](/es/discussions/what-is-incontact) What is inContact? [ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/es/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/es/tags/contact-center-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/es/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes * * * 0 Comentarios [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Marcada por G2 como una pregunta común](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcada por G2 como una pregunta común") G2 Marcada por G2 como una pregunta común • hace más de 4 años Más opciones - [ # What is inContact software? ](/es/discussions/what-is-incontact-software) What is inContact software? [ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software) [ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/es/tags/contact-center-infrastructure-cci-software)[ Contact Center Operations Software ](https://www.g2.com/es/tags/contact-center-operations-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/es/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes * * * 0 Comentarios [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Usuario verificado](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Usuario verificado") G2 Usuario verificado • hace aproximadamente 4 años Más opciones - [ # Digital First Platform ](/es/discussions/digital-first-platform) Was anyone else sold the Digital First Platform and having issues with it not working, Nice having no one to implement the product, and no support? We have been in implementation for over a year for this product. [ Digital first ](https://www.g2.com/es/tags/digital-first)[ Brand Embassy ](https://www.g2.com/es/tags/brand-embassy)[ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software) [ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/es/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/es/tags/contact-center-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/es/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes * * * 0 Comentarios [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) 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[Kelsey R.](https://www.g2.com/es/users/98726589-5057-49ca-83b5-177357808646 "Kelsey R.") • hace más de 4 años Broker Broker Más opciones - [ # ¿Cómo podemos reportar errores o problemas para que el software funcione de manera más limpia y fluida? ](/es/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) Necesitamos una forma de reportar problemas a su equipo técnico para obtener algunas respuestas, incluso si es solo el reconocimiento del problema y un tiempo estimado de solución. Encuentro fallos por todas partes, pero no tengo tiempo durante una llamada para encontrar una manera de... [Leer más](/es/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) [ ServiceNow Marketplace Apps ](https://www.g2.com/es/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/es/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/es/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comentario [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) 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[Stefanie F.](https://www.g2.com/es/users/59ed8c51-f155-4fa2-a2e3-7b5ac94ca500 "Stefanie F.") • hace aproximadamente 5 años Inbound Customer Service Representative at Aclara Inbound Customer Service Representative at Aclara Más opciones - [ # ¿Alguna vez se pausa o se congela después de una llamada? ](/es/discussions/does-it-ever-pause-or-get-frozen-after-a-call) como cuando recibes una llamada y terminas tu llamada, ¿se congela o dice que rechazaste una llamada? [ ServiceNow Marketplace Apps ](https://www.g2.com/es/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/es/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/es/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comentarios [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Usuario verificado](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Usuario verificado") G2 Usuario verificado • hace casi 4 años Más opciones - [ # Is there any way to maintain my connection to the agent's leg at all times? ](/es/discussions/is-there-any-way-to-maintain-my-connection-to-the-agent-s-leg-at-all-times) We use InContact's Supervisor to monitor our over-the-phone agents, but once the call ends or they finish dialing out to a third party, the agent leg disconnects, so I have to reconnect. On a few occasions, the system allows me to keep my connection, and I can hear their interactions during... [Leer más](/es/discussions/is-there-any-way-to-maintain-my-connection-to-the-agent-s-leg-at-all-times) [ Contact Center Quality Assurance Software ](https://www.g2.com/es/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/es/tags/speech-analytics-software)[ Auto Dialer Software ](https://www.g2.com/es/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/es/tags/contact-center-workforce-software) [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/es/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/es/tags/contact-center-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/es/tags/servicenow-marketplace-apps) Show More * * * \<0\>0\>Upvotes * * * 0 Comentarios [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Haga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.&title=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discusiones+NICE+CXone+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discusiones+NICE+CXone+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fes%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%0aHaga+preguntas+sobre+NICE+CXone+y+obtenga+respuestas+de+usuarios+expertos+en+nuestra+secci%C3%B3n+de+Discusiones+NICE+CXone.) 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Obtén respuestas de usuarios reales y expertos [Iniciar una Discusión](/es/products/nice-cxone/discussions/new) * * * ![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "Imagen del Avatar del Producto") ### ¿Has utilizado NICE CXone antes? Responde algunas preguntas para ayudar a la comunidad de NICE CXone [ Sí ](javascript:void(0))[ Sí ](https://www.g2.com/es/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone-mpower%2Fdiscuss%3Fsmall_ask%3Dnice-cxone) No ## Principales Contribuyentes en NICE CXone 1 JJ Cargando... ### [Jhee J.](https://www.g2.com/es/users/3d2cb7b7-b2c8-4e2a-a07b-9db9e6692ae8 "Jhee J.") Student at Taguig City University 3 pts 2 KR Cargando... ### [Katia R.](https://www.g2.com/es/users/764fa07e-a5bb-43a8-96a0-6032d9a7032d "Katia R.") Analista Operacional 3 pts 3 ![Jae L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jae L.") JL Cargando... ### [Jae L.](https://www.g2.com/es/users/d50ecf79-4777-4ad5-bb24-db48d6818f57 "Jae L.") Digital Media and Branding Specialist 2 pts 4 ![Malina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Malina G.") MG Cargando... ### [Malina G.](https://www.g2.com/es/users/9cc8858a-2f49-414c-b0f8-c681efe30c0c "Malina G.") Administrative Assistant 2 pts 5 TW Cargando... ### [Tammy W.](https://www.g2.com/es/users/8ca27d18-a21a-4836-8233-e1a650cb9cd1 "Tammy W.") Resolution Team Member 2 pts