Cybersource Reviews & Product Details

At Cybersource, we know payments. We helped kick start the eCommerce revolution in 1994 and haven’t looked back since. Through global reach, modern capabilities, and commerce insights, we create flexible, creative commerce solutions for everyday life—experiences that delight your customers and spur growth globally. All through the ease and simplicity of one digital platform to manage all your payment types, fraud strategies, and more. Knowing we are part of Visa and their security-obsessed standards, you can trust that your business is well taken care of—wherever it may go.

Seller

Visa

Discussions

Cybersource Community

Overview by

Katie Nafius

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Amazon Pay for Business

4.5/5

(561)

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Cybersource Media

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G2 reviews are authentic and verified.

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Verified User in Financial Services

Mid-Market (51-1000 emp.)

2/3/2026

"Easy rules and good handling of blockages, but the graphical interface could be more user-friendly."

3.5/5

What do you like best about Cybersource?

the way the rules are set up, it's easy to manage block lists as well Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

the graphical interface is not very user-friendly, so in that regard, I don't like it very much Review collected by and hosted on G2.com.

Krithya P.

Fraud Analyst

Mid-Market (51-1000 emp.)

5/8/2024

"Easy to use and to prevent fraud and risk"

5/5

What do you like best about Cybersource?

Monitoring 24/7 transactions where we can action on real time decision making, multiple rules set up and queues for particular partner and customers on location based. Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

Everytime logging out and lag in actioning the cases that's all this is the best app for prevention Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

9/27/2022

"Easy place to manage payments from customers."

3.5/5

What do you like best about Cybersource?

The ease of finding a transaction and altering it. Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

Fraud protection and checking isn't great. Other platforms offer a guarantee. Review collected by and hosted on G2.com.

Emily R.

Registration Specialist

Small-Business (50 or fewer emp.)

9/1/2021

"Easiest Way to track payments"

5/5

What do you like best about Cybersource?

I love how when you a client calls asking about their payment I can look it up easily to let them know that it has been processed. Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

There is some training needed, but it is pretty easy to look up. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

9/11/2021

"Simple to use"

5/5

What do you like best about Cybersource?

I love how our entire company was able to access this payment management system to be able to reverse authorization holds on failed payments and confirm settled payment details for all purchases Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

There really wasn't anything I disliked, if I have to choose anything it would be the inability to search more than six months previous within transactions. Maybe this was the set up within our company not sure. Review collected by and hosted on G2.com.

What problems is Cybersource solving and how is that benefiting you?

Again, this would be the ability to have a large staff of employees 80+ being able to access transactions at anytime to assist Customers with failed authorization reversals and to confirm settled payments with debit, credit, Klarna and PayPal as payment methods. Even the ability to see time stamps and transaction reference numbers to supply to customers. Review collected by and hosted on G2.com.

Mallayasamy K.

support engg

Mid-Market (51-1000 emp.)

8/18/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best payment gateway"

4/5

What do you like best about Cybersource?

All payments are made through a single payment gateway via CyberSource only.(Like a Credit card, PayPal, visa, Klarna(EMI type of payment & Need to place the order value more than 35$)& Apple pay) Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

Am not facing any kind of issues in the payment gateway Review collected by and hosted on G2.com.

Shannon D.

Co-Manager Pimsleur Language Program

Telecommunications

Mid-Market (51-1000 emp.)

11/24/2019

"Its efficient and User Friendly "

5/5

What do you like best about Cybersource?

I like that its a very protected site you have to be assigned to it. if has filters so you can find exactly what im looking for. Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

i dislike that you need a few account for the same thing. Review collected by and hosted on G2.com.

Recommendations to others considering Cybersource:

I recommend using Cyber Source it is amazing how you can look up a customers purchase , there are a variety how to look the customer up, email, last 4 of the card they used and it gives you codes which gives you the reason the card declined etc. Review collected by and hosted on G2.com.

What problems is Cybersource solving and how is that benefiting you?

I'm helping our customers and letting them know why there credit cards are failing. Review collected by and hosted on G2.com.

lauryn w.

Great Service

Mid-Market (51-1000 emp.)

6/2/2019

"CyberSource Review"

5/5

What do you like best about Cybersource?

The most helpful about cyber source is, it gives me the ability to actually see what happens when authorizations fail for customers. Cyber source allows me to identify the problem and fix it with customer expeditiously. Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

There are really no downsides of cyber source, i would say the worse part is not able to see amazon pay transactions. Also, when reversing authorizations it doesn't go back into the account right away but within 2-3 business days. Review collected by and hosted on G2.com.

Verified User in Furniture

Mid-Market (51-1000 emp.)

10/31/2019

"EASY TO UTILIZE"

5/5

What do you like best about Cybersource?

Cybersource is extremely easy to navigate. It only took a few minutes for my entire team to understand how it works. Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

There is nothing that I dislike about Cybersource. It is fast and easy. Review collected by and hosted on G2.com.

Elizabeth N.

Sales Manager

Retail

Enterprise (> 1000 emp.)

7/20/2019

"EmailDirect.com"

5/5

What do you like best about Cybersource?

EmailDirect.com has been of significant aid during my sales work as I am able to send my emails to target clients and in a more personalized format. The application is affordable and quite flexible thus easing pressure during work hours. Review collected by and hosted on G2.com.

What do you dislike about Cybersource?

EmailDirect.com requires the user to have the basic knowledge on the operation and the network should be available for the software to function. Review collected by and hosted on G2.com.

Recommendations to others considering Cybersource:

The software is recommended for marketing agents and salespeople since it helps in creating appealing and personalized communications to clients. Review collected by and hosted on G2.com.

What problems is Cybersource solving and how is that benefiting you?

EmailDirect.com is cost-effective thus saving on the unnecessary expenditure required during travels or using other media of communication such as phone calls. Review collected by and hosted on G2.com.