360Dialog Reviews & Product Details

The platform is easy to use for implementing new functionalities and integrations, and I really appreciate the excellent support that 360dialog provides to its users. Review collected by and hosted on G2.com.

Nothing for now. I’ve been using 360dialog for a short time, but so far everything has been good. The only thing I would improve is the time it takes to approve a template, although I understand that this depends on Meta in general rather than 360dialog. Review collected by and hosted on G2.com.

I like that 360Dialog helps me troubleshoot everything and they are very helpful. There's an agent named Muhammad Ali who has been really helpful with me throughout a lot of tickets, helping me solve them by getting on a call. That's really nice, so a big shout out to him. Review collected by and hosted on G2.com.

I don't like that the site doesn't load sometimes. There's a lot of back and forth, and a lot of issues. Review collected by and hosted on G2.com.

I had a great experience with 360Dialog, especially with support. Ali was terrific, very supportive, timely, and proactive, making it a pleasure to work with her. The initial setup of 360Dialog was very easy and supportive. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I really like the customer service of 360Dialog. Review collected by and hosted on G2.com.

sometimes the creation of a new account is not as fast as I expect Review collected by and hosted on G2.com.

I am very grateful to the colleagues of the 360 dialog team, who are always in touch and very quickly help to resolve issues. I would especially like to mention Mateusz , Martina and Lolitha! Review collected by and hosted on G2.com.

I like everything, it's very convenient and pleasant to work with a professional team. But I would like,

1. for companies that are strictly bound to the rules of currency control and tax legislation of their state to be able to automatically receive the necessary documents based on the results of the reporting period.

2. Receive detailed customer reports automatically.

3. In the personal accounts of our clients, remove the insights section so that the client does not see the amount that is intended for payment in dialog 360. Since this does not complicate our communication with customers much, we are resellers and the cost shown in this section differs by at least 20 percent (the amount of tax Review collected by and hosted on G2.com.

- Their responsiveness and friendliness

- Their technical knowledge about WhatsApp

- Their ability to solve issues caused by Meta

- The stability, speed and availability of their API

- The documentation

- Clear pricing model Review collected by and hosted on G2.com.

- The AI chat assistant often keeps you in a support loop and thus making it unnecessary hard to open a support case. (Support requests via WhatsApp usually give you a better user experience.)

- I don't like the backend. They should merge the number (app) and WhatsApp business account (wabamanagement) tabs into a single view to improve the user experience. Review collected by and hosted on G2.com.

I like the way the company works, that everything is postponed. They help with solving problems and are included in the dialogue. Review collected by and hosted on G2.com.

I enjoyed working with them.Only the chatbot is annoying sometimes. Review collected by and hosted on G2.com.

The direct Meta optimization and API link with other platforms. The consumer support is amazing, constant and personalized. Review collected by and hosted on G2.com.

The price might be too elevated and not clear, but it seems more worthy with the customer support quality. Review collected by and hosted on G2.com.

1) They have both on premise and cloud APIS for the easy integration

2) The interface and dashboard is very easy and convinent to use.

3) The support team is very quick in responding to the queris

4) All the related features on META are implemented on 360 smoothly and quicky Review collected by and hosted on G2.com.

Sometime the downtime in onboarding is too much Review collected by and hosted on G2.com.

Great product and great service and follow up. Review collected by and hosted on G2.com.

Don’t have any issues with the company or product Review collected by and hosted on G2.com.