# Mejor Software de chat en vivo para Empresas - Página 3

## How Many Software de chat en vivo Products Does G2 Track?

**Total Products under this Category:** 464

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Software de chat en vivo Products?

**Por qué puedes confiar en las clasificaciones de software de G2:**

- 30 Analistas y Expertos en Datos
- 100,800+ Reseñas auténticas
- 464+ Productos
- Clasificaciones Imparciales

Las clasificaciones de software de G2 se basan en reseñas de usuarios verificadas, moderación rigurosa y una metodología de investigación consistente mantenida por un equipo de analistas y expertos en datos. Cada producto se mide utilizando los mismos criterios transparentes, sin colocación pagada ni influencia del proveedor. Aunque las reseñas reflejan experiencias reales de los usuarios, que pueden ser subjetivas, ofrecen información valiosa sobre cómo funciona el software en manos de profesionales. Juntos, estos aportes impulsan el G2 Score, una forma estandarizada de comparar herramientas dentro de cada categoría.

## G2 Grid® for Software de chat en vivo
 ![G2 Grid® for Software de chat en vivo plotting products by satisfaction and market presence](https://www.g2.com/es/categories/live-chat/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=19432&focus%5B%5D=748&focus%5B%5D=4215&focus%5B%5D=55256&focus%5B%5D=1281845)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Qualified, Birdeye, Freshdesk, Genesys Cloud CX, ServiceNow Customer Service Management, y WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/es/categories/live-chat/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=birdeye&focus%5B%5D=freshdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=whatsapp-business-platform&segment=enterprise)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud es una solución de servicio al cliente para la era agéntica. Te permite convertir solicitudes complejas en experiencias personalizadas y sin esfuerzo para cada cliente, con el poder y la eficiencia de la IA. Con SAP Service Cloud puedes: \* Llegar a la resolución correcta más rápido: Automatiza solicitudes rutinarias y guía a los agentes con resúmenes impulsados por IA, recomendaciones y próximas mejores acciones para reducir el esfuerzo y el tiempo de resolución. \* Personalizar el soporte a escala: Usa datos unificados de clientes y de negocios con información de IA para ofrecer interacciones conscientes del contexto en cada canal. \* Convertir el servicio en un impulsor de crecimiento: Reduce proactivamente las escalaciones, mejora la retención, identifica oportunidades de ingresos y reduce el costo de servicio con análisis y automatización enfocados en resultados.

[Visitar sitio web](https://www.g2.com/es/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-15T09%3A35%3A56Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fes%2Fcategories%2Flive-chat%2Fenterprise%3Fpage%3D3&secure%5Btoken%5D=87a8f501c864220695135f0550206ebc7c09abde62b7ab7d49ec03e0cd1847dd&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Tidio](https://www.g2.com/pt/products/tidio/reviews)

Tidio é um conjunto de software de suporte ao cliente tudo-em-um que compreende (1) help desk, (2) chat ao vivo, (3) automação de chatbot e (4) recursos de agente de IA. Mais de 300.000 empresas nos setores de e-commerce, serviços e tecnologia usam Tidio para otimizar a comunicação, resolver problemas mais rapidamente e aumentar as vendas. Com o Tidio, as equipes de suporte podem interagir com os clientes em tempo real via chat ao vivo, automatizar respostas a perguntas frequentes com Flows (chatbots baseados em regras) e gerenciar conversas de vários canais como e-mail, Messenger, Instagram, WhatsApp e e-mail em um único painel unificado. No coração da plataforma está Lyro, o agente de IA conversacional e chatbot do Tidio, capaz de resolver até 67% das consultas comuns dos clientes sem envolvimento humano. Com um único clique, Lyro começa a usar o conteúdo de ajuda existente da sua empresa para fornecer respostas precisas e consistentes com a marca, sem inventar respostas. Em caso de dúvida, o agente de IA passará o ticket para sua equipe, aumentando a confiança entre os usuários e sua marca. Tidio capacita as empresas a escalarem seu suporte sem sobrecarregar suas equipes. Reduz chats perdidos, encurta os tempos de resposta e libera os agentes para se concentrarem em questões complexas. Comece gratuitamente e obtenha 50 conversas com Lyro alimentadas por IA. Não é necessário cartão de crédito. 💬 Chat ao Vivo • Suporte em Tempo Real – Interaja com os visitantes instantaneamente através de um widget de chat leve. • Pré-visualização de Digitação ao Vivo – Veja o que os usuários estão digitando antes de enviar. • Respostas Prontas – Use respostas pré-escritas para respostas rápidas e consistentes. • Assistente de Resposta de IA – Melhore as respostas com sugestões do GPT-4. • Gerenciamento de Usuários – Banir usuários por IP, visualizar listas de visitantes ao vivo. • Transcrições de Chat – Salve ou envie por e-mail o histórico de conversas. • Anexos – Suporte para envio de arquivos (imagens, documentos, vídeos). ⚙️ Flows (Automação de Chatbot) • Construtor de Automação Visual – Construtor de arrastar e soltar sem código para fluxos personalizados. • Modelos Pré-desenhados – Mais de 40 modelos projetados para eCommerce. • Coleta de Dados – Captura automática de informações de contato e feedback. • Recuperação de Carrinho Abandonado – Envie ofertas/descontos programados. • Integrações de Terceiros – Sincronize dados com ferramentas e plataformas externas. 🤖 Lyro (Agente de IA) • IA Conversacional – Resolva automaticamente até 70% das perguntas. • Recomendações de Produtos – Sugira itens com base nos dados de produtos do Shopify. • Suporte Multicanal – Funciona em chat ao vivo, WhatsApp, Instagram, Messenger. • Capacidades Multilíngues – Responda em inglês, espanhol, francês, português, alemão. • Análises – Revise o desempenho da IA e as estatísticas de conversação. 🛒 Gerenciamento de Pedidos (para Shopify) • Pré-visualização do Carrinho – Veja o que está no carrinho do cliente em tempo real. • Acesso ao Histórico de Pedidos – Veja pedidos anteriores para ajuda personalizada. • Recomendações de Produtos Diretas – Sugira produtos dentro do chat. • Gerenciamento de Pedidos – Cancele, atualize ou reembolse pedidos via chat. • Oferta de Descontos – Compartilhe códigos de cupom ao vivo na conversa. 🎫 Sistema de Tickets • Criação Unificada de Tickets – Converta e-mails/chats em tickets de suporte. • Marcação e Priorização – Organize e priorize tarefas. • Rastreamento de Operadores – Saiba quem está atribuído a quê. • Filtragem Avançada – Classifique rapidamente os tickets. • Gerenciamento de Spam – Detecte e filtre automaticamente mensagens irrelevantes. 📡 Canais de Comunicação Gerencie tudo em um painel: • Chat ao Vivo – Conversas em tempo real no site. • E-mail – Integre várias caixas de entrada. • Instagram – Responda a DMs e reações. • Messenger – Converse com usuários do Facebook. 🎨 Personalização • Branding – Combine o widget de chat com a aparência do seu site. • Configurações de Visibilidade – Personalize a exibição do widget por tempo/dispositivo. • Mensagens Offline – Capture leads quando estiver offline. 📊 Análises • Monitoramento de Desempenho – Acompanhe tempos de resposta, satisfação, chats perdidos. • Insights da Equipe – Avalie a produtividade individual/equipe. • Análise de Fluxo – Otimize automações com base em dados de desempenho. 🔒 Privacidade e Conformidade • SOC 2 Tipo 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,893

#### How Do G2 Users Rate Tidio?

- **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 8.8/10 (Category avg: 8.5/10)
- **Personalização:** 8.9/10 (Category avg: 8.5/10)
- **Co-Navegação:** 8.6/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Tidio?

- **Vendedor:** [Tidio](https://www.g2.com/pt/sellers/tidio)
- **Website da Empresa:** www.tidio.com
- **Ano de Fundação:** 2013
- **Localização da Sede:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, CEO
- **Top Industries:** Varejo, Marketing e Publicidade
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do Tidio, melhorando a comunicação da equipe e proporcionando uma interação perfeita com os clientes.
- Os usuários apreciam o Tidio por suas **capacidades imediatas de suporte ao cliente** , melhorando o engajamento e a satisfação com assistência oportuna.
- Os usuários estão impressionados com o **eficiente chatbot de IA** da Tidio, que melhora a comunicação e o suporte ao cliente durante os horários de pico.
- Os usuários elogiam a **configuração fácil** do Tidio, tornando a configuração inicial suave e eficiente para começar rapidamente.
- Os usuários adoram os **recursos de engajamento em tempo real** do Tidio, tornando a interação com o cliente perfeita e eficaz em várias plataformas.

##### Cons

- Os usuários acham o Tidio **caro** , especialmente para freelancers que buscam opções de licenciamento acessíveis que atendam às suas necessidades.
- Os usuários acham que os **recursos ausentes** no Tidio, como a geolocalização, são caros e carecem de flexibilidade.
- Os usuários acham a **personalização limitada** do Tidio frustrante, desejando mais controle sobre as configurações e fluxos de trabalho do chatbot.
- Os usuários acham que o preço do Tidio é **muito caro** e sugerem um modelo de pagamento mais flexível para melhor acessibilidade.
- Os usuários desejam **mais recursos** no Tidio, como estilos adicionais de chatbot e capacidades de edição aprimoradas em dispositivos móveis.

#### What Are Recent G2 Reviews of Tidio?

**["Engajamento Eficiente com o Cliente, Configuração Fácil"](https://www.g2.com/pt/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/pt/survey_responses/tidio-review-13183557)

**["Painel Limpo e Personalizável com Integração Suave de Chatbot no WordPress"](https://www.g2.com/pt/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/pt/survey_responses/tidio-review-13177684)

#### What Are G2 Users Discussing About Tidio?

- [Como posso configurar e otimizar chatbots no Tidio para o meu site de e-commerce?](https://www.g2.com/pt/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [Para que serve o Tidio?](https://www.g2.com/pt/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [Como desinstalar o Tidio?](https://www.g2.com/pt/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/pt/discussions/is-tidio-safe) - 7 comments
- [Como você usa o Tidio?](https://www.g2.com/pt/discussions/how-do-you-use-tidio) - 2 comments

### [LiveAgent](https://www.g2.com/fr/products/liveagent/reviews)

LiveAgent est un logiciel complet de service d'assistance et de chat en direct conçu pour révolutionner le support client. En offrant une solution tout-en-un, LiveAgent permet aux entreprises de fournir des interactions personnalisées qui laissent une impression durable. Avec le widget de chat le plus rapide disponible et une réputation de logiciel de chat en direct numéro 1 pour les PME en 2025, LiveAgent est approuvé par des leaders de l'industrie tels que BMW, Yamaha, Huawei et l'Université d'Oxford. Ces entreprises utilisent LiveAgent pour offrir un service client de premier ordre qui se distingue dans un marché concurrentiel. Caractéristiques clés de LiveAgent LiveAgent combine une boîte de réception universelle omnicanal, un chat en direct en temps réel, un centre d'appels intégré et un portail de service client robuste pour rationaliser la communication. La personnalisation est au cœur du logiciel, permettant aux entreprises d'améliorer les interactions grâce à des fonctionnalités telles que la segmentation des clients, l'automatisation, un CRM intégré et des analyses puissantes. De plus, LiveAgent offre une base de connaissances intuitive pour améliorer encore l'efficacité du service. Avec l'accès à plus de 175 fonctionnalités et plus de 200 intégrations, LiveAgent s'adapte aux besoins uniques de votre entreprise et évolue à mesure que votre entreprise se développe. 200+ fonctionnalités incluses : • Comptes POP3 • Piping d'email • Transfert • Départements • Priorités • Statuts • Étiquettes • Règles • Routage des tickets • Messages prédéfinis • Modèles d'email • Intégration vocale • Surveillance et statistiques du site web en temps réel • Chats • Intégration Facebook/Twitter/Instagram/Slack • Base de connaissances • Suggestions en direct pendant la saisie • Formulaires de feedback et de contact • Évaluation des agents et gamification • Support multilingue • Filtres de tickets • Partage de fichiers et pièces jointes • Modèles de boutons de chat et bien plus Exclusif pour les startups Le programme Startup de LiveAgent offre aux startups un accès gratuit à la plateforme pendant les six premiers mois. Après cette période, les startups peuvent continuer à profiter des avantages de LiveAgent à un tarif réduit. Ce programme offre un moyen rentable pour les entreprises émergentes de tirer parti d'outils de support client de classe mondiale pendant leur phase de croissance. Découvrez la puissance de LiveAgent et rejoignez les rangs des entreprises leaders de l'industrie qui privilégient un service client exceptionnel.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,481

#### How Do G2 Users Rate LiveAgent?

- **the product a-t-il été un bon partenaire commercial?:** 9.1/10 (Category avg: 9.1/10)
- **Développement des leads:** 8.5/10 (Category avg: 8.5/10)
- **Personnalisation:** 8.4/10 (Category avg: 8.5/10)
- **Co-navigation:** 8.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind LiveAgent?

- **Vendeur:** [QualityUnit](https://www.g2.com/fr/sellers/qualityunit)
- **Année de fondation:** 2004
- **Emplacement du siège social:** Bratislava
- **Twitter:** @qualityunit  
480 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** PDG, Propriétaire
- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 68% Small, 29% Medium

#### What Do G2 Reviewers Say About LiveAgent?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de LiveAgent, profitant de son interface intuitive et de ses réponses rapides du support.
- Les utilisateurs apprécient la **facilité d'utilisation et les capacités riches en fonctionnalités** de LiveAgent, améliorant la communication avec les clients et l'efficacité du support.
- Les utilisateurs apprécient les **communications centralisées avec les clients** de LiveAgent, ce qui améliore les engagements et renforce considérablement l'expérience client.
- Les utilisateurs apprécient la **facilité d'utilisation** de LiveAgent, bénéficiant de son système de billetterie efficace et de ses communications centralisées.
- Les utilisateurs apprécient l' **efficacité** de LiveAgent, louant son système de billetterie simplifié et sa communication centralisée pour une productivité améliorée.

##### Cons

- Les utilisateurs trouvent que la **, nécessitant une formation significative pour utiliser LiveAgent de manière efficace et efficiente.**
- Les utilisateurs expriment leur frustration face aux **fonctionnalités manquantes** dans LiveAgent, affectant l'utilisabilité mobile et la flexibilité de communication.
- Les utilisateurs trouvent **l'expérience utilisateur peu intuitive** , ce qui entraîne une frustration avec la navigation et l'accès aux fonctionnalités.
- Les utilisateurs constatent que la **courbe d'apprentissage abrupte** de LiveAgent nécessite une formation significative pour une utilisation efficace au fil du temps.
- Les utilisateurs rencontrent des **problèmes d'intégration** avec LiveAgent, notamment avec la téléphonie et l'automatisation au sein de Magento et WhatsApp.

#### What Are Recent G2 Reviews of LiveAgent?

**["Il prend en charge un accès simplifié aux services d'assistance sur tous les canaux."](https://www.g2.com/fr/survey_responses/liveagent-review-12558141)**

**Rating:** 5.0/5.0 stars

_— Edjelie M._

[Read full review](https://www.g2.com/fr/survey_responses/liveagent-review-12558141)

**["Un service très fiable, vous faisant économiser de l'argent tout en offrant un support client supérieur."](https://www.g2.com/fr/survey_responses/liveagent-review-12346553)**

**Rating:** 5.0/5.0 stars

_— Jessica R._

[Read full review](https://www.g2.com/fr/survey_responses/liveagent-review-12346553)

#### What Are G2 Users Discussing About LiveAgent?

- [Je suis bloqué sur la configuration de la billetterie automatisée dans LiveAgent. Comment puis-je rationaliser les demandes de support client ?](https://www.g2.com/fr/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests)
- [À quoi sert LiveAgent ?](https://www.g2.com/fr/discussions/what-is-liveagent-used-for) - 1 comment

### [Capacity](https://www.g2.com/products/capacity/reviews)

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service.

**Average Rating:** 4.7/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate Capacity?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 7.8/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Capacity?

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Retail
- **Company Size:** 40% Medium, 34% Small

#### What Do G2 Reviewers Say About Capacity?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience.
- Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes.
- Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication.
- Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience.
- Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes.

##### Cons

- Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation.
- Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation.
- Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management.
- Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs.
- Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup.

#### What Are Recent G2 Reviews of Capacity?

**["AI-Powered Support Automation That Saves Our Team Time"](https://www.g2.com/survey_responses/capacity-review-13198245)**

**Rating:** 4.0/5.0 stars

_— Jeni J._

[Read full review](https://www.g2.com/survey_responses/capacity-review-13198245)

**["All-in-One AI Knowledge Base That Boosts Productivity and Automates Workflows"](https://www.g2.com/survey_responses/capacity-review-13204944)**

**Rating:** 5.0/5.0 stars

_— jamsheed I._

[Read full review](https://www.g2.com/survey_responses/capacity-review-13204944)

#### What Are G2 Users Discussing About Capacity?

- [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for)
- [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment

### [CommBox](https://www.g2.com/products/commbox/reviews)

CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate CommBox?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.4/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind CommBox?

- **Seller:** [CommBox](https://www.g2.com/sellers/commbox)
- **Year Founded:** 2013
- **HQ Location:** Glil-Yam, Hasharon
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bec1c5b7a8600cbb27079eeaef372859012daf956e6965c6c75b3f18cfe11962&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommbox1%2F&secure%5Burl_type%5D=linkedin_company_website)  
112 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 40% Medium, 36% Small

#### What Do G2 Reviewers Say About CommBox?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CommBox, enabling quick communication and efficient task management without technical expertise.
- Users value the **centralized communication** of CommBox, enhancing efficiency, responsiveness, and improving customer service experience.
- Users value the **automation capabilities** of CommBox, enhancing efficiency and streamlining customer communications across various channels.
- Users value the **efficiency** of CommBox, centralizing communications and rapidly enhancing responsiveness and coordination.
- Users value CommBox for its **ease of communication** , enhancing interaction with customers and streamlining agent processes.

##### Cons

- Users report **delays due to unresolved bugs** in CommBox, impacting functionality and requiring frequent support interactions.
- Users face persistent **bugs in the system** , leading to frequent workarounds and ongoing support requests for unresolved issues.
- Users find the **complex sign-up process** of CommBox to be cumbersome, affecting initial engagement with the platform.
- Users find the **complex platform** requires assistance from CommBox’s team, limiting self-service capabilities.
- Users find the **complex sign up process** of CommBox frustrating, making it challenging to start using the product.

#### What Are Recent G2 Reviews of CommBox?

**["Transformative Omni-channel Communication Hub"](https://www.g2.com/survey_responses/commbox-review-12315000)**

**Rating:** 5.0/5.0 stars

_— Shay Daniel H._

[Read full review](https://www.g2.com/survey_responses/commbox-review-12315000)

**["CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock"](https://www.g2.com/survey_responses/commbox-review-12411407)**

**Rating:** 5.0/5.0 stars

_— Monica P._

[Read full review](https://www.g2.com/survey_responses/commbox-review-12411407)

#### What Are G2 Users Discussing About CommBox?

- [What is CommBox used for?](https://www.g2.com/discussions/what-is-commbox-used-for)

### [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews)

Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments.

**Average Rating:** 4.2/5.0

**Total Reviews:** 348

#### How Do G2 Users Rate Rocket.Chat?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Rocket.Chat?

- **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies)
- **Year Founded:** 2015
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @RocketChat  
24,290 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f20c6c03102f1247163ae4586ea51dff0f1f4f327258151bd7226ff64c352eb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9487844%2F&secure%5Burl_type%5D=linkedin_company_website)  
185 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 49% Medium, 36% Small

#### What Do G2 Reviewers Say About Rocket.Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Rocket.Chat, making communication smooth and adaptable for diverse team needs.
- Users value the **flexibility and control** offered by Rocket.Chat, enhancing usability and collaboration across diverse teams.
- Users value the **flexible and secure communication** offered by Rocket.Chat, enhancing collaboration and productivity effortlessly.
- Users appreciate the **easy communication** features of Rocket.Chat, enhancing collaboration across teams and departments efficiently.
- Users value the **robust security features** of Rocket.Chat, ensuring privacy and compliance in their communications.

##### Cons

- Users find the **user interface not user-friendly** , causing complexity and slowing down adoption for new users.
- Users find the **user interface complex and dated** , hindering adoption and requiring continuous adjustments for optimal performance.
- Users find the **learning curve steep** , as the interface can be overwhelming and lacks intuitive guidance for new users.
- Users find the **interface not intuitive** , complicating navigation and slowing down adoption for new users.
- Users find the **poor interface design** of Rocket.Chat hampers adoption and can complicate setup and usage.

#### What Are Recent G2 Reviews of Rocket.Chat?

**["Rocket.Chat: Flexible, Secure, and Built for Custom Workflows"](https://www.g2.com/survey_responses/rocket-chat-review-12706525)**

**Rating:** 4.5/5.0 stars

_— Maricela B._

[Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525)

**["Intuitive, High-ROI Communication That Speeds Engineering Resolutions"](https://www.g2.com/survey_responses/rocket-chat-review-12725883)**

**Rating:** 4.5/5.0 stars

_— Steve H._

[Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883)

#### What Are G2 Users Discussing About Rocket.Chat?

- [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment

### [GetResponse](https://www.g2.com/products/getresponse/reviews)

GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward.

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,117

#### How Do G2 Users Rate GetResponse?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lead Development:** 7.7/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind GetResponse?

- **Seller:** [GetResponse](https://www.g2.com/sellers/getresponse)
- **Company Website:** www.getresponse.com
- **Year Founded:** 1998
- **HQ Location:** Poland
- **Twitter:** @getresponse  
54,233 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca282ce652e15889064d7dff682cfd43eb0fd7793d7e88e1d18733d535d610c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1063383%2F&secure%5Burl_type%5D=linkedin_company_website)  
433 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness
- **Company Size:** 78% Small, 17% Medium

#### What Do G2 Reviewers Say About GetResponse?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of GetResponse, making complex tasks simple with intuitive design and support.
- Users commend the **fast and friendly customer support** of GetResponse, enhancing their overall experience and satisfaction.
- Users value the **user-friendly interface** and comprehensive tools of GetResponse, enhancing their email marketing experience.
- Users appreciate the **user-friendly interface** of GetResponse, enabling fast and accurate email creation with powerful analytics.
- Users highlight the **user-friendly interface** of GetResponse, making email building fast and efficient with drag-and-drop features.

##### Cons

- Users experience a **steep learning curve** with GetResponse, particularly in mastering automations and integrations.
- Users find the **pricing of GetResponse expensive** compared to other email marketing options and seek more cost-effective solutions.
- Users mention the need for a **missing design feature** to enhance quick creation of marketing materials within GetResponse.
- Users note **limited features** in GetResponse, wishing for more integrated design tools and robust testing options.
- Users find the **pricing issues** of GetResponse high compared to competitors, especially for additional automation features.

#### What Are Recent G2 Reviews of GetResponse?

**["A great balance between automation, ease of use, and integrations"](https://www.g2.com/survey_responses/getresponse-review-13064281)**

**Rating:** 5.0/5.0 stars

_— Miguel F._

[Read full review](https://www.g2.com/survey_responses/getresponse-review-13064281)

**["Strong Value for Money but Needs Tagging Improvement"](https://www.g2.com/survey_responses/getresponse-review-12738658)**

**Rating:** 4.0/5.0 stars

_— Christopher H._

[Read full review](https://www.g2.com/survey_responses/getresponse-review-12738658)

#### What Are G2 Users Discussing About GetResponse?

- [What is GetResponse used for?](https://www.g2.com/discussions/getresponse-what-is-getresponse-used-for) - 2 comments, 1 upvote
- [Is get response good?](https://www.g2.com/discussions/is-get-response-good) - 3 comments, 1 upvote
- [How much does GetResponse cost?](https://www.g2.com/discussions/how-much-does-getresponse-cost) - 3 comments
- [What is GetResponse used for?](https://www.g2.com/discussions/what-is-getresponse-used-for) - 5 comments

### [TeamSupport](https://www.g2.com/products/teamsupport/reviews)

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

**Average Rating:** 4.4/5.0

**Total Reviews:** 877

#### How Do G2 Users Rate TeamSupport?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 8.4/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind TeamSupport?

- **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport)
- **Year Founded:** 2008
- **HQ Location:** Dallas, TX
- **Twitter:** @TeamSupport  
13,505 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e58dc842b54a3156f3c150e2c118c4f2598c6f9975b9026e9decefb1803ad790&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamsupport-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®
- **Phone:** +1 (800) 596-2820

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 39% Small

#### What Do G2 Reviewers Say About TeamSupport?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness.
- Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience.
- Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns.
- Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding.
- Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads.

##### Cons

- Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities.
- Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads.
- Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively.
- Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems.
- Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization.

#### What Are Recent G2 Reviews of TeamSupport?

**["TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics"](https://www.g2.com/survey_responses/teamsupport-review-12433366)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366)

**["Excellent B2B Communication Office with Continuous Enhancements"](https://www.g2.com/survey_responses/teamsupport-review-8885777)**

**Rating:** 5.0/5.0 stars

_— Kari B._

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777)

#### What Are G2 Users Discussing About TeamSupport?

- [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote

### [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews)

Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,481

#### How Do G2 Users Rate Brevo Marketing Platform?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Brevo Marketing Platform?

- **Seller:** [Brevo](https://www.g2.com/sellers/brevo)
- **Company Website:** www.brevo.com
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @brevo\_official  
16,032 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb1865e18004827ab2ea39c9799da0a35d0ec34e5b444058766b28b4d23a58f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrevo%2F&secure%5Burl_type%5D=linkedin_company_website)  
880 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 84% Small, 13% Medium

#### What Do G2 Reviewers Say About Brevo Marketing Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Brevo Marketing Platform's **ease of use** beneficial, praising its clean design and user-friendly interface.
- Users value the **easy scheduling and automation features** of Brevo, enhancing their email marketing efficiency significantly.
- Users appreciate the **convenient and efficient email marketing** features of Brevo, making automation and scheduling a breeze.
- Users find the **easy setup** of Brevo Marketing Platform essential for managing effective email campaigns effortlessly.
- Users appreciate the **simplicity** of Brevo, noting its ease in creating effective marketing campaigns without complexity.

##### Cons

- Users find **missing features** in Brevo, particularly with limited template flexibility and insufficient automation options.
- Users note the **limited features** in Brevo, particularly in template customization and workflow automation capabilities.
- Users find the **limited customization** of Brevo's templates restricts their ability to execute complex marketing tasks effectively.
- Users find the **learning curve steep** , as understanding advanced features and back-end processes can be complicated.
- Users find Brevo Marketing Platform to be **expensive** , especially with escalating costs for SMS and complex pricing tiers.

#### What Are Recent G2 Reviews of Brevo Marketing Platform?

**["WooCommerce data flows into Brevo without building another integration"](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13148712)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13148712)

**["Email marketing and marketing automation software that offers great value for growing businesses."](https://www.g2.com/survey_responses/brevo-marketing-platform-review-7612558)**

**Rating:** 5.0/5.0 stars

_— Ana T._

[Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-7612558)

#### What Are G2 Users Discussing About Brevo Marketing Platform?

- [What is Sendinblue used for?](https://www.g2.com/discussions/brevo-marketing-platform-what-is-sendinblue-used-for) - 1 comment, 1 upvote
- [Is Sendinblue free?](https://www.g2.com/discussions/is-sendinblue-free) - 6 comments
- [What is Sendinblue email?](https://www.g2.com/discussions/what-is-sendinblue-email) - 1 comment
- [What is Sendinblue?](https://www.g2.com/discussions/what-is-sendinblue) - 1 comment

### [LiveHelpNow](https://www.g2.com/es/products/livehelpnow/reviews)

LiveHelpNow es una plataforma de compromiso con el cliente impulsada por IA que ayuda a las empresas a gestionar conversaciones a través de chat en vivo, SMS y canales de mensajería desde una única interfaz. Combina chat en tiempo real, automatización y enrutamiento inteligente para mejorar los tiempos de respuesta y optimizar las operaciones de soporte. Los equipos pueden usar asistentes de IA, respuestas predefinidas y flujos de trabajo personalizables para manejar eficientemente grandes volúmenes de consultas mientras mantienen una experiencia personalizada. Las herramientas de chat proactivo ayudan a capturar y convertir visitantes del sitio web, mientras que los informes y análisis proporcionan información sobre el rendimiento y el comportamiento del cliente. LiveHelpNow se integra con sistemas existentes para mantener los datos conectados y está diseñado para escalar con equipos en crecimiento que buscan mejorar tanto el soporte al cliente como el compromiso de ventas.

**Average Rating:** 4.3/5.0

**Total Reviews:** 155

#### How Do G2 Users Rate LiveHelpNow?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.1/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 8.2/10 (Category avg: 8.5/10)
- **Personalización:** 8.4/10 (Category avg: 8.5/10)
- **Co-navegación:** 8.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind LiveHelpNow?

- **Vendedor:** [LiveHelpNow](https://www.g2.com/es/sellers/livehelpnow)
- **Sitio web de la empresa:** www.livehelpnow.net
- **Año de fundación:** 2003
- **Ubicación de la sede:** Willow Grove, PA
- **Twitter:** @LiveHelpNow  
3,746 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5bbe4fd88878e69e22c8403d48ae75f3d7eea75fba31d8aee104bf238a79729&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F903832%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnología de la información y servicios, Venta al por Menor
- **Company Size:** 48% Small, 35% Medium

#### What Do G2 Reviewers Say About LiveHelpNow?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian las **funciones integradas de servicio al cliente** de LiveHelpNow, haciendo que el soporte sea rápido y eficiente.
- Los usuarios disfrutan de las **capacidades de automatización** de LiveHelpNow, optimizando el servicio al cliente a través de múltiples canales de comunicación.
- A los usuarios les encantan las **funciones de chat integradas** de LiveHelpNow, haciendo que el servicio al cliente sea eficiente y fácil de usar.
- Los usuarios valoran el **rápido soporte al cliente** y la facilidad de uso de LiveHelpNow, mejorando sus capacidades de servicio.
- Los usuarios destacan la **facilidad de personalización** en LiveHelpNow, mejorando su experiencia con soluciones a medida.

##### Cons

- Los usuarios encuentran los **problemas de control de administración** frustrantes debido a la interfaz anticuada y las limitaciones en los permisos de usuario.
- Los usuarios sienten que el **informe inadecuado** limita la precisión y complica la transferencia de información de manera efectiva.
- Los usuarios encuentran la **interfaz difícil** desafiante para los usuarios no técnicos, afectando la facilidad de uso y la experiencia.
- Los usuarios encuentran la **falta de características** limitante, especialmente en lo que respecta a la configuración de administración y la accesibilidad para usuarios no técnicos.
- Los usuarios encuentran la **curva de aprendizaje empinada** , especialmente para las personas no técnicas que navegan por la interfaz de administración anticuada.

#### What Are Recent G2 Reviews of LiveHelpNow?

**["Producto sólido por un gran precio."](https://www.g2.com/es/survey_responses/livehelpnow-review-9206243)**

**Rating:** 4.5/5.0 stars

_— Sean W._

[Read full review](https://www.g2.com/es/survey_responses/livehelpnow-review-9206243)

**["Mejor plataforma para servicio al cliente"](https://www.g2.com/es/survey_responses/livehelpnow-review-9337808)**

**Rating:** 5.0/5.0 stars

_— Marc V._

[Read full review](https://www.g2.com/es/survey_responses/livehelpnow-review-9337808)

#### What Are G2 Users Discussing About LiveHelpNow?

- [¿Para qué se utiliza LiveHelpNow?](https://www.g2.com/es/discussions/what-is-livehelpnow-used-for)

### [Mongoose AI Engagement Platform](https://www.g2.com/products/mongoose-ai-engagement-platform/reviews)

Every conversation matters. Mongoose is the AI Engagement Platform built exclusively for higher ed, helping students, alumni, and staff connect meaningfully — at the right time, on the right channel. Real, two-way conversations across Text, WhatsApp, and Web Chat are extended by AI Agents that take action and layered above your CRM to maximize it, not replace it, so teams reach more students without growing staff. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement.

**Average Rating:** 4.6/5.0

**Total Reviews:** 102

#### How Do G2 Users Rate Mongoose AI Engagement Platform?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Mongoose AI Engagement Platform?

- **Seller:** [Mongoose](https://www.g2.com/sellers/mongoose)
- **Year Founded:** 2009
- **HQ Location:** Orchard Park, New York
- **Twitter:** @hellomongoose  
488 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c6e9616fcdd6cdafe4d55c4333dc3f252c34e6dab7011d14ae78450db880465&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhello-mongoose%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Higher Education, Education Management
- **Company Size:** 55% Medium, 22% Large

#### What Do G2 Reviewers Say About Mongoose AI Engagement Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Mongoose, finding it intuitive and efficient for managing student interactions.
- Users praise the **intuitive dashboard and smart messaging** features of Mongoose for enhancing communication efficiency and organization.
- Users value the **responsive customer support** from Mongoose, enhancing their overall experience with the platform.
- Users find Mongoose to be a **valuable and easy-to-use tool** that enhances communication and outreach efforts.
- Users appreciate the **time-saving features** of Mongoose Conversation Intelligence Platform, streamlining communication and organizing student interactions efficiently.

##### Cons

- Users struggle with **integration issues** that hinder profile uploads and limit seamless use of Mongoose with other tools.
- Users struggle with **poor integration** , making uploading profiles and syncing with internal systems challenging and cumbersome.
- Users face **API integration issues** with Mongoose, making it difficult to upload or create student profiles smoothly.
- Users experience **communication issues** with Mongoose, particularly with call identification and notification management.
- Users experience **connection issues** with the Mongoose system, finding call identification and notifications inconvenient.

#### What Are Recent G2 Reviews of Mongoose AI Engagement Platform?

**["Cute and motivating"](https://www.g2.com/survey_responses/mongoose-ai-engagement-platform-review-7139848)**

**Rating:** 4.0/5.0 stars

_— Cassie M._

[Read full review](https://www.g2.com/survey_responses/mongoose-ai-engagement-platform-review-7139848)

**["Boosts Communication with Easy Setup"](https://www.g2.com/survey_responses/mongoose-ai-engagement-platform-review-12031088)**

**Rating:** 4.5/5.0 stars

_— Elisa K._

[Read full review](https://www.g2.com/survey_responses/mongoose-ai-engagement-platform-review-12031088)

### [Whisbi](https://www.g2.com/es/products/whisbi/reviews)

Whisbi proporciona una plataforma de ventas y marketing conversacional centrada en dispositivos móviles para empresas B2C. Nuestra solución crea una oportunidad para que los profesionales de Ventas y Marketing aumenten la conversión de ventas, mejoren el compromiso en vivo y ofrezcan una experiencia de cliente en línea diferenciadora. Whisbi combina todos los canales de contacto como videollamada, chat, chatbot, clic para llamar o una llamada telefónica tradicional en una interfaz de usuario centralizada impulsada por datos para sus clientes. Mejorado por un motor de BI, Whisbi proporciona el canal adecuado para el cliente adecuado en el momento adecuado. La solución Whisbi se integra fácilmente con infraestructuras existentes, que van desde centros de llamadas hasta tiendas físicas y salas de exposición virtuales. Una simple inclusión de la solución en sitios web proporciona la capacidad de impulsar una experiencia de cliente verdaderamente omnicanal que aumenta significativamente las tasas de conversión en línea. Ofrecemos una plataforma conversacional de clase mundial para ventas y marketing y somos capaces de compartir conocimientos y experiencia específicos de la industria. Tenemos una experiencia inigualable trabajando estrechamente con empresas globales en telecomunicaciones, automotriz, viajes, y seguros y banca. Nuestras soluciones han gestionado más de: 700M impresiones, 47M clics, 18M solicitudes de llamadas, 10M conversaciones Hasta la fecha, hemos entregado más de 1.5M de ventas a nuestros clientes a nivel mundial. ¡Y apenas estamos comenzando! Whisbi pone las interacciones humanas en el centro de la experiencia del cliente en línea y aumenta el ROI de las campañas de marketing digital. Permite a las marcas capitalizar mejor el tráfico de su sitio web, aumentar su puntaje NPS, diferenciarse a través de CX y vender más en línea. Nos integramos con las mejores soluciones de marketing y ventas, incluyendo Salesforce, Google Adwords, Google Analytics y Adobe Marketing Cloud, ayudando a ofrecer conocimientos más poderosos sobre el viaje completo del cliente. En esencia, Whisbi permite a los equipos modernos de marketing y ventas ofrecer experiencias multicanal que apoyan y complementan los sistemas de comercio digital existentes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Whisbi?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.8/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 8.3/10 (Category avg: 8.5/10)
- **Personalización:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Whisbi?

- **Vendedor:** [Whisbi](https://www.g2.com/es/sellers/whisbi)
- **Año de fundación:** 2008
- **Ubicación de la sede:** Barcelona, Catalonia
- **Twitter:** @Whisbi  
11,225 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffccb31cc8bfe0967943e9def2eceb04527619069a39765fc5f9555d903be7c8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F476615%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotriz, Telecomunicaciones
- **Company Size:** 61% Large, 22% Medium

#### What Are Recent G2 Reviews of Whisbi?

**["Whisbi videochat"](https://www.g2.com/es/survey_responses/whisbi-review-1806705)**

**Rating:** 4.0/5.0 stars

_— Christian F._

[Read full review](https://www.g2.com/es/survey_responses/whisbi-review-1806705)

**["Uno a muchos para la empresa automotriz."](https://www.g2.com/es/survey_responses/whisbi-review-1791198)**

**Rating:** 5.0/5.0 stars

_— Victor H._

[Read full review](https://www.g2.com/es/survey_responses/whisbi-review-1791198)

#### What Are G2 Users Discussing About Whisbi?

- [¿Para qué se utiliza Whisbi?](https://www.g2.com/es/discussions/what-is-whisbi-used-for)

### [Olark](https://www.g2.com/products/olark/reviews)

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready.

**Average Rating:** 4.3/5.0

**Total Reviews:** 220

#### How Do G2 Users Rate Olark?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 7.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Olark?

- **Seller:** [Olark](https://www.g2.com/sellers/olark)
- **Year Founded:** 2008
- **HQ Location:** Ann Arbor, MI
- **Twitter:** @olark  
5,794 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e565440c732dcb2f659d3880be0d06191cced29d5246411bf9d47e6a7d81e2a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F469764%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Internet
- **Company Size:** 51% Small, 44% Medium

#### What Do G2 Reviewers Say About Olark?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Olark, making it enjoyable for both admins and users alike.
- Users enjoy the **nice interface** of Olark, making it a pleasant experience for both admins and customers.

##### Cons

- Users are frustrated by the **billing issues** related to exporting transcripts individually, necessitating extra payments.

#### What Are Recent G2 Reviews of Olark?

**["Olark is pretty good"](https://www.g2.com/survey_responses/olark-review-252990)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/olark-review-252990)

**["Olark is easy to use and has many features."](https://www.g2.com/survey_responses/olark-review-8956324)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/olark-review-8956324)

#### What Are G2 Users Discussing About Olark?

- [What is Olark used for?](https://www.g2.com/discussions/what-is-olark-used-for)
- [What does Olark do?](https://www.g2.com/discussions/what-does-olark-do)
- [Does Olark have an app?](https://www.g2.com/discussions/does-olark-have-an-app)
- [How does Olark work?](https://www.g2.com/discussions/how-does-olark-work)
- [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment

### [Pure Chat](https://www.g2.com/products/pure-chat/reviews)

Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!

**Average Rating:** 4.4/5.0

**Total Reviews:** 205

#### How Do G2 Users Rate Pure Chat?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.5/10)
- **Customization :** 8.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Pure Chat?

- **Seller:** [Pure Chat](https://www.g2.com/sellers/pure-chat)
- **Year Founded:** 2012
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @PureChat  
1,460 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37196ec2b94c2659cf443847eab134ac198d780c11be7d26f45ddd0e342d9383&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9296758%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 57% Small, 32% Medium

#### What Do G2 Reviewers Say About Pure Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **ease of use** of Pure Chat, enjoying quick setup and intuitive interface for effective communication.
- Users value the **easy setup** process of Pure Chat, making implementation quick and hassle-free.
- Users love the **easy-to-use UI** and appreciate features like live monitoring and report downloads.
- Users appreciate the **easy-to-use UI** of Pure Chat, making setup and report management hassle-free.

##### Cons

- Users report **bugs with notifications** , which often fail to work and lack customizable reporting options.
- Users find the **inadequate reporting** in Pure Chat limits their ability to access customized data effectively.
- Users are dissatisfied with the **inability to delete chats** , as it doesn't meet their requirements effectively.

#### What Are Recent G2 Reviews of Pure Chat?

**["Cost-Effective Live Chat with Quick Setup"](https://www.g2.com/survey_responses/pure-chat-review-12460173)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/pure-chat-review-12460173)

**["Reliable and easy to use"](https://www.g2.com/survey_responses/pure-chat-review-11787781)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/pure-chat-review-11787781)

#### What Are G2 Users Discussing About Pure Chat?

- [What is Pure Chat used for?](https://www.g2.com/discussions/what-is-pure-chat-used-for)
- [What is Purechat?](https://www.g2.com/discussions/what-is-purechat)
- [Is pure chat safe?](https://www.g2.com/discussions/is-pure-chat-safe)
- [How does pure chat work?](https://www.g2.com/discussions/how-does-pure-chat-work)

### [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

**Average Rating:** 4.4/5.0

**Total Reviews:** 441

#### How Do G2 Users Rate Lime Connect (formerly Userlike)?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 8.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Lime Connect (formerly Userlike)?

- **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect)
- **Year Founded:** 2011
- **HQ Location:** Cologne, Germany
- **Twitter:** @userlike  
5,037 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ad50a9a78d438a80aca6be6f781a627e4f90eb0e8d005ff3d1fabe5255379cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2855046%2F&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 80% Small, 16% Medium

#### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly.
- Users love the **easy WhatsApp integration** , simplifying their customer management process significantly.
- Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly.
- Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly.
- Users love the **easy WhatsApp integration** , making customer management seamless and efficient.

##### Cons

- Users find the product **expensive** , which may deter some despite its functionality.
- Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns.

#### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)?

**["AI Power and Ease of Use"](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)**

**Rating:** 4.0/5.0 stars

_— Nello P._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)

**["I did research for my client that was building a new website and Userlike floated to the top."](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)**

**Rating:** 5.0/5.0 stars

_— Randy R._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)

#### What Are G2 Users Discussing About Lime Connect (formerly Userlike)?

- [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for)

### [Kayako](https://www.g2.com/products/kayako/reviews)

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

**Average Rating:** 4.1/5.0

**Total Reviews:** 225

#### How Do G2 Users Rate Kayako?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Kayako?

- **Seller:** [Kayako](https://www.g2.com/sellers/kayako)
- **Year Founded:** 2001
- **HQ Location:** N/A
- **Twitter:** @Kayako  
9,448 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=daccafbb74f35ad1bedefc8e6ca3b84e0ac04dac05541aaf4799770c723a1d5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkayako%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®
- **Phone:** +1 (888) 952-9256

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Small, 35% Medium

#### What Do G2 Reviewers Say About Kayako?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **contextual AI suggestions** in Kayako, enhancing response accuracy and reducing guesswork for support agents.
- Users value the **contextual AI efficiency** of Kayako, enhancing support responsiveness and accuracy in addressing customer needs.
- Users appreciate the **contextual AI technology** in Kayako, which significantly enhances support agents' efficiency and accuracy.
- Users value the **contextual automated responses** of Kayako, enhancing support with relevant AI-generated suggestions.
- Users appreciate the **contextual responsiveness** of Kayako's AI, enhancing support with accurate and relevant suggestions.

##### Cons

- Users find the **mobile experience lacking intuitiveness** , making it challenging for agents in the field or after hours.
- Users find the **mobile experience lacking** , stating it's not ideal for agents needing accessibility on-the-go.
- Users find the **mobile experience lacking** , making it inconvenient for agents needing quick access on-the-go.
- Users feel the **mobile experience is underdeveloped** , making it challenging for agents to use effectively on-the-go.

#### What Are Recent G2 Reviews of Kayako?

**["White-Glove Onboarding That Gets Kayako Working Fast"](https://www.g2.com/survey_responses/kayako-review-12889028)**

**Rating:** 5.0/5.0 stars

_— Deniz Y._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12889028)

**["Surprisingly Human, High-Quality AI Replies That Nail Customer Context"](https://www.g2.com/survey_responses/kayako-review-12890475)**

**Rating:** 4.5/5.0 stars

_— Syed H._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12890475)

#### What Are G2 Users Discussing About Kayako?

- [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for)
- [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for)
- [What is help support?](https://www.g2.com/discussions/what-is-help-support)
- [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com)
- [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system)

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[Plataformas de Datos de Clientes (CDP)](https://www.g2.com/es/categories/customer-data-platform-cdp)

[Herramientas de Escucha en Redes Sociales](https://www.g2.com/es/categories/social-media-listening-tools)

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- [Recordatorio de cita](/es/categories/appointment-reminder)
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- [Incorporación de Clientes](/es/categories/client-onboarding)
- [Co-navegación](/es/categories/co-browsing)
- [Gestión de Quejas](/es/categories/complaint-management)
- [Servicios de Externalización de Centros de Contacto](/es/categories/contact-center-outsourcing-services)
- [Centro de Pagos](/es/categories/contact-center-payments)

- [Soporte conversacional](/es/categories/conversational-support)
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[Browse Chat en vivo Themes](/es/categories/live-chat/themes)