# Mejor Genesys AppFoundry Mercado - Página 11

## How Many Genesys AppFoundry Mercado Products Does G2 Track?

**Total Products under this Category:** 211

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Cogito (+6.25%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Genesys AppFoundry Mercado Products?

**Por qué puedes confiar en las clasificaciones de software de G2:**

- 30 Analistas y Expertos en Datos
- 5,200+ Reseñas auténticas
- 211+ Productos
- Clasificaciones Imparciales

Las clasificaciones de software de G2 se basan en reseñas de usuarios verificadas, moderación rigurosa y una metodología de investigación consistente mantenida por un equipo de analistas y expertos en datos. Cada producto se mide utilizando los mismos criterios transparentes, sin colocación pagada ni influencia del proveedor. Aunque las reseñas reflejan experiencias reales de los usuarios, que pueden ser subjetivas, ofrecen información valiosa sobre cómo funciona el software en manos de profesionales. Juntos, estos aportes impulsan el G2 Score, una forma estandarizada de comparar herramientas dentro de cada categoría.

**Sponsored**

### Cobrowse.io

Cobrowse es una solución de navegación colaborativa, diseñada para aumentar las interacciones de ventas y soporte remoto con interacción humana en tiempo real. Con Cobrowse, los agentes pueden ofrecer orientación personalizada a los clientes mientras navegan por cualquiera de sus canales digitales, en escritorio y móvil, a través de la web o aplicaciones móviles nativas de iOS y Android. La misma potente suite de herramientas está disponible tanto para la navegación colaborativa web como móvil: - Puntero láser - Anotación - Control remoto - Compartición de pantalla completa del dispositivo - Modo de presentación del agente Con la navegación colaborativa universal, los agentes pueden mantenerse en contacto con los clientes mientras navegan por contenido, sitios web y aplicaciones de terceros. La suite completa de herramientas para agentes sigue disponible en contenido de terceros, permitiendo a los agentes proporcionar orientación personalizada a lo largo del viaje digital de los clientes. La integración sin problemas con soluciones empresariales de CRM y CX permite a los agentes escalar tickets de ventas y soporte complejos a una sesión de navegación colaborativa sin salir de la interfaz anfitriona. Una gama de opciones flexibles de inicialización de sesión y una interfaz de usuario totalmente personalizable hacen que la transición sea fluida y proporcionan una experiencia de marca consistente en todos los canales. Las integraciones actuales incluyen: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioriza la seguridad de los datos, con la redacción de datos conforme como un diferenciador clave para las empresas que manejan datos sensibles o privados de clientes. La funcionalidad privada por defecto significa que no se mostrarán imágenes, texto u otro contenido a menos que se agreguen específicamente a la lista de permitidos, manteniendo el cumplimiento con estrictas regulaciones de protección de datos. Para la auditabilidad, se puede grabar cada acción que el cliente y el agente realicen durante una sesión de navegación colaborativa. Las repeticiones de sesión proporcionan un registro preciso e inalterable de cada interacción, que se puede utilizar para la resolución de disputas, para comprender mejor cómo los usuarios navegan por sus plataformas digitales, o para mejorar la capacitación de los agentes. Para la máxima seguridad, el mismo software de Cobrowse que se ejecuta en la nube también está disponible para que las empresas lo alojen por sí mismas en sus cuentas en la nube, lo ejecuten en sus centros de datos locales, o incluso lo desplieguen en redes protegidas y aisladas. Demostrado para mejorar la satisfacción del cliente y del agente, Cobrowse es confiado por empresas en todo el mundo que priorizan la excelencia en el servicio al cliente. La navegación colaborativa se utiliza ampliamente en entornos de ventas y soporte remoto para resolver eficientemente consultas complejas y proporcionar un servicio excepcional cuando los clientes más lo necesitan.

[Visitar sitio web](https://www.g2.com/es/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-08-15T09%3A29%3A29Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fes%2Fcategories%2Fgenesys-appfoundry-marketplace%3Fpage%3D11&secure%5Btoken%5D=95882d18ac8766ef33e06c3308881da99ac3d50d8c78dfc2edbc79f56b8d6db1&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

### [QuickPivot](https://www.g2.com/products/quickpivot/reviews)

QuickPivot's Customer Data Platform allows marketers to aggregate, clean, mine and unify their data in such a way that marketers can finally have a 360° view of the customer. With this unified view of the customer, marketers can provide true one-to-one personalization for their customers. So, what makes us unique? We excel at making customer data actionable. With QuickPivot, marketers have the ability to seamlessly create and extend segmented customer data into the most intuitive campaign planning tool on the market, and then execute cross-channel campaigns through our integrated ESP. We also offer the only customer data platform that can easily segment your catalog and direct mail customer data into a full mail plan, seamlessly bringing all offline and digital data together. Truly, no more silos. This is why top marketers chose QuickPivot as their trusted customer data management and marketing partner.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate QuickPivot?

- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind QuickPivot?

- **Seller:** [Vericast](https://www.g2.com/sellers/vericast)
- **HQ Location:** San Antonio, Texas
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fbd9ed634caba6efab1a2a72628fc6e26e0d8cb45b9124ff277a9f7b43011332&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvericastmarketing%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of QuickPivot?

**["QuickPivot: The indispensable ally for data management and smart marketing"](https://www.g2.com/survey_responses/quickpivot-review-8174175)**

**Rating:** 5.0/5.0 stars

_— Victor M._

[Read full review](https://www.g2.com/survey_responses/quickpivot-review-8174175)

### [QuickSummary](https://www.g2.com/products/quicksummary/reviews)

QuickSummary is an advanced application designed to enhance contact center operations by automatically summarizing and categorizing transcribed call data. By leveraging proprietary machine learning technology, it enables businesses to efficiently analyze customer interactions, uncover hidden needs, and drive service and operational improvements. Unlike traditional rule-based engines, QuickSummary offers rapid deployment and significantly reduces operational burdens. Key Features and Functionality: - Automated Summarization and Classification: QuickSummary processes transcribed call data to generate concise summaries and categorize interactions, facilitating quick understanding of customer conversations. - Customizable Editing Tools: Users can input training data tailored to their specific business needs, enhancing the accuracy of summaries and classifications. - Drill-Down Capabilities: The application allows users to delve into summaries and original transcripts using keywords and classification results, providing deeper insights into customer interactions. Primary Value and Solutions Provided: QuickSummary empowers organizations to harness customer feedback effectively, leading to improved service quality and operational efficiency. By automating the summarization and classification of call data, it reduces post-call processing time, standardizes response records, and supports agent training initiatives. This results in a more streamlined contact center operation and a better understanding of customer needs.

#### Who Is the Company Behind QuickSummary?

- **Seller:** [AI Squared](https://www.g2.com/sellers/ai-squared-2026-07-06)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Recording Transcriptions for PureConnect](https://www.g2.com/products/recording-transcriptions-for-pureconnect/reviews)

This customization to PureConnect can be used to request transcription of voicemails in real time, to add to the body of the email when the voicemail is delivered.

#### Who Is the Company Behind Recording Transcriptions for PureConnect?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

### [R-MAD Real Contact Center View](https://www.g2.com/products/r-mad-real-contact-center-view/reviews)

With RCCV, you have instant access to the Contact Centre Operation Performance which help Contact Centre Manager to response fast to any type of situation.

#### Who Is the Company Behind R-MAD Real Contact Center View?

- **Seller:** [R-MAD LTD](https://www.g2.com/sellers/r-mad-ltd)
- **Year Founded:** 2004
- **HQ Location:** Pereybere, MU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0a31c7e55484b237ef1b01d259deaf60c35a666222cb46606a63be45868328a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fr-mad-ltd&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Routing Manager](https://www.g2.com/products/routing-manager/reviews)

Routing manager allows business users to drive their routing logic in real time without touching architect scripts or having to go through the typical development and rollout cycle.

#### Who Is the Company Behind Routing Manager?

- **Seller:** [CC Expertise Ltd](https://www.g2.com/sellers/cc-expertise-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [SAP Connector](https://www.g2.com/products/sap-connector/reviews)

The SAP Connector for PureCloud integrates the Genesys PureCloud Solution with the SAP CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

#### Who Is the Company Behind SAP Connector?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

### [Scripting for Genesys](https://www.g2.com/products/scripting-for-genesys/reviews)

Scripting for Genesys allows scripted changes to be executed in any Genesys environment. Achieve 100% accurate data entry in seconds. Create portable scripts, without the limitations of DBIDs to be used in any Genesys environment. All. All inter-links and dependencies are automatically handled.

#### Who Is the Company Behind Scripting for Genesys?

- **Seller:** [eemaan](https://www.g2.com/sellers/eemaan)
- **Year Founded:** 2003
- **HQ Location:** Reading, GB
- **LinkedIn® Page:** [uk.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72417e3d9c3e2e910c7b3334e4a4e3642d60c49c3ec43ef3c3ce8a7599cb152d&secure%5Burl%5D=https%3A%2F%2Fuk.linkedin.com%2Fcompany%2Feemaan-limited&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [SecureCo](https://www.g2.com/products/secureco/reviews)

Founded in 2013, SecureCo is on a mission to make enterprise communication secure and easy. We are the ‘no-code’ communication platform bringing empathy to the forefront of customer experiences. SecureCo believes in a world where everyone feels valued by the companies they deal with. Today, consumers want empathy when interacting with brands, and we are enabling this for over 20,000 contact centre agents and business professionals through our Intelligent Voice Platform (IVP). Every month, SecureCo’s IVP delivers millions of calls to world-leading systems integrators, software providers, and enterprises. The no-code solution helps organisations reduce the complexities of deploying and managing voice technologies and improve customer experiences. IVP acts as a hub connecting all of a company’s calling, contact centre and unified communications technologies with the services required to create the customer experience of the future, one that prioritises convenience and empathy. This means customers can now take advantage of real-time voice-based AI services as well as simplify their cloud migration whilst keeping existing investments.

#### Who Is the Company Behind SecureCo?

- **Seller:** [SecureCo](https://www.g2.com/sellers/secureco)
- **Year Founded:** 2012
- **HQ Location:** North Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=310f625c0a4bf60094f56d10f99ecb5b6980911032b9a106b3c12460aacdabb6&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsecureco-pty-ltd&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

### [Sentiment](https://www.g2.com/products/sentiment/reviews)

Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type. https://www.sentiment.io

**Average Rating:** 4.6/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Sentiment?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sentiment?

- **Seller:** [Sentiment](https://www.g2.com/sellers/sentiment)
- **Year Founded:** 2015
- **HQ Location:** London, GB
- **Twitter:** @smetrics  
2,072 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd2474b727d6698dbc7ec9d187cbcff7b1258477d57a94f0a8427dc4d3217710&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsentiment-metrics&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Large, 50% Small

#### What Are Recent G2 Reviews of Sentiment?

**["Running Sentiment Analysis on Product Reviews"](https://www.g2.com/survey_responses/sentiment-review-3795370)**

**Rating:** 4.5/5.0 stars

_— Zameer M._

[Read full review](https://www.g2.com/survey_responses/sentiment-review-3795370)

**["Appreciation and Recommendations"](https://www.g2.com/survey_responses/sentiment-review-4270222)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/sentiment-review-4270222)

### [Service Cloud Connector](https://www.g2.com/products/service-cloud-connector/reviews)

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

#### Who Is the Company Behind Service Cloud Connector?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

### [Shelf Agent Assist Express](https://www.g2.com/products/shelf-agent-assist-express/reviews)

Agent Assist Express is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist Express can be setup in 72 hours, costs a fraction of similar solutions and is integrated with Google’s CCAI offering a seamless upgrade.

#### Who Is the Company Behind Shelf Agent Assist Express?

- **Seller:** [Shelf.io](https://www.g2.com/sellers/shelf-io-804fc921-a497-4840-8480-04cf6fe20c1c)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Siebel connector for PureCloud](https://www.g2.com/products/siebel-connector-for-purecloud/reviews)

The Siebel Connector for PureCloud integrates the Genesys PureCloud Solution with the Siebel CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

#### Who Is the Company Behind Siebel connector for PureCloud?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

### [SimpleConference for PureConnect](https://www.g2.com/products/simpleconference-for-pureconnect/reviews)

With SimpleConference by Avtex, this can be a reality. Simply associate an Attendant profile with the bridge number(s), and callers will be joined to the appropriate bridge.

#### Who Is the Company Behind SimpleConference for PureConnect?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

### [Sirahu](https://www.g2.com/products/sirahu/reviews)

Sirahu covers a wide range of the IT spectrum. Each business unit is independently managed, autonomous entities offering deep technical knowledge and a high degree of core competence. Each enterprise embraces modern agile development practices delivering rapid turnaround, fast time to market and high quality solutions.

#### Who Is the Company Behind Sirahu?

- **Seller:** [Sirahu Technologies](https://www.g2.com/sellers/sirahu-technologies)
- **Year Founded:** 2006
- **HQ Location:** Sunnyvale, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8286e0464dc47b9cf7097d74f62d9e9d7497ba39716d0af9c596d6164f9e3f46&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsirahu-technologies&secure%5Burl_type%5D=linkedin_company_website)  
159 employees on LinkedIn®

### [SLIDY](https://www.g2.com/products/slidy/reviews)

CC-Expertise is a Contact Center and Telecommunications Consultancy company that is focused on assisting contact centres with their technology needs. At CC-Expertise we understand that creating a successful contact centre is not just about maximizing the technology to the fullest, but it is also about getting the best out of your human resources and increasing their productivity.

#### Who Is the Company Behind SLIDY?

- **Seller:** [CC Expertise Ltd](https://www.g2.com/sellers/cc-expertise-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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[Browse Genesys AppFoundry Mercado Themes](/es/categories/genesys-appfoundry-marketplace/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Investigado y escrito por [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated June 16, 2025

La categoría del Genesys AppFoundry Marketplace presenta aplicaciones que ofrecen servicios desde análisis avanzados hasta integraciones de CRM y herramientas de compromiso laboral. Estas soluciones tienen como objetivo mejorar las interacciones con los clientes, optimizar las operaciones del centro de contacto y enriquecer la experiencia del agente al conectarse sin problemas con los productos de Genesys. Las características clave incluyen sincronización de datos en tiempo real, informes personalizables, integración de API e interfaces fáciles de usar para simplificar procesos complejos del recorrido del cliente. Los productos en esta categoría se pueden encontrar en el Genesys AppFoundry Marketplace.

Para calificar para la inclusión en la categoría del Genesys AppFoundry Marketplace, un producto debe:

- Estar disponible para compra o integración a través del Genesys AppFoundry Marketplace
- Proporcionar funcionalidad que mejore o se integre con Genesys Cloud CX o sistemas relacionados
- Ofrecer características que mejoren las operaciones de servicio al cliente, como automatización, integración de datos o capacidades de comunicación mejoradas

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