# Mejor Software de Gestión de Comunicaciones con el Cliente para Empresas ## How Many Software de Gestión de Comunicaciones con el Cliente Products Does G2 Track? **Total Products under this Category:** 228 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Engagelab (+1.82%) - Among all products in this category, Engagelab recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Software de Gestión de Comunicaciones con el Cliente Products? **Por qué puedes confiar en las clasificaciones de software de G2:** - 30 Analistas y Expertos en Datos - 52,100+ Reseñas auténticas - 228+ Productos - Clasificaciones Imparciales Las clasificaciones de software de G2 se basan en reseñas de usuarios verificadas, moderación rigurosa y una metodología de investigación consistente mantenida por un equipo de analistas y expertos en datos. Cada producto se mide utilizando los mismos criterios transparentes, sin colocación pagada ni influencia del proveedor. Aunque las reseñas reflejan experiencias reales de los usuarios, que pueden ser subjetivas, ofrecen información valiosa sobre cómo funciona el software en manos de profesionales. Juntos, estos aportes impulsan el G2 Score, una forma estandarizada de comparar herramientas dentro de cada categoría. ## G2 Grid® for Software de Gestión de Comunicaciones con el Cliente ![G2 Grid® for Software de Gestión de Comunicaciones con el Cliente plotting products by satisfaction and market presence](https://www.g2.com/es/categories/customer-communications-management/grids.png?focus%5B%5D=5494&focus%5B%5D=55256&focus%5B%5D=748&focus%5B%5D=10739&focus%5B%5D=51062&focus%5B%5D=1288&focus%5B%5D=3270&focus%5B%5D=10366) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), ServiceNow Customer Service Management, Freshdesk, Front, Quadient Inspire, Adobe Experience Manager, Fin, y Podium. Underlying data: [Grid® JSON](https://www.g2.com/es/categories/customer-communications-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=freshdesk&focus%5B%5D=front&focus%5B%5D=quadient-inspire&focus%5B%5D=adobe-experience-manager&focus%5B%5D=fin&focus%5B%5D=podium&segment=enterprise) **Sponsored** ### Pylon Pylon es la única plataforma de soporte agéntico, diseñada específicamente para empresas B2B. Para los líderes que están escalando equipos de soporte nativos de IA, Pylon permite que humanos y agentes colaboren en el trabajo con clientes: investigando, resolviendo y actuando sobre cada señal en todos los canales que importan. A diferencia de las plataformas construidas antes de la era de la IA, Pylon enriquece cada interacción con un contexto profundo a nivel de cuenta, automatiza el trabajo de bajo impacto con los clientes y ofrece respuestas antes de que tu equipo siquiera tenga que preguntar. El resultado: respuestas más rápidas, clientes más felices y un sistema que se mejora continuamente a sí mismo. [Visitar sitio web](https://www.g2.com/es/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1886&secure%5Bchosen_at%5D=2026-08-15T09%3A48%3A17Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1886&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fes%2Fcategories%2Fcustomer-communications-management%2Fenterprise&secure%5Btoken%5D=10c34b2708154ae538be0da7d72cb74641b27001f5c6e3146744c84de2a924b2&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos) ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,971 #### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.4/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Medium, 37% Large #### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features. - Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency. - Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy. - Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks. - Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud. ##### Cons - Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use. - Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features. - Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members. - Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively. - Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)** **Rating:** 4.0/5.0 stars _— Naampreet K._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) **["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)** **Rating:** 5.0/5.0 stars _— Arnold D._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### [ServiceNow Customer Service Management](https://www.g2.com/de/products/servicenow-customer-service-management/reviews) Der Customer Service Management (CSM) von ServiceNow transformiert Kundendienst-Erfahrungen mit KI-gestützten Workflows und KI-Agenten, die Ihnen helfen, den Kunden-Self-Service zu beschleunigen, die Produktivität der Agenten zu steigern und die Lösungszeit zu verkürzen. Mit CSM kann Ihre Organisation: - Anrufe abwehren und die Zufriedenheit erhöhen, indem Kunden über einen KI-gestützten Konversations-Chat selbst Antworten und Aktionen finden können. - Die Kapazität erhöhen, um mehr Fälle zu bearbeiten, die Geschäftszeiten zu verlängern und Routineaufgaben mit KI-Agenten zu verwalten. - Den Agenten Zeit sparen mit KI-generierten Fallhistorien, Fallzusammenfassungen und vorgeschlagenen Lösungen. - Mit führenden CCaaS-Lösungen integrieren, um Routing zu vereinheitlichen, das Anruf- und Arbeitsmanagement zu zentralisieren und die Effizienz der Agenten in einem KI-gestützten Arbeitsbereich zu steigern. - Probleme schnell und konsistent lösen, indem Aufgaben automatisiert, Engpässe aufgedeckt und Prozesse verbessert werden. - Schnell einsatzbereit sein und eine niedrige TCO mit kontinuierlicher Innovation auf einer erweiterbaren KI-Plattform aufrechterhalten. Nutzen Sie die Kraft von KI, Daten und Workflows, um Kunden zu begeistern und schnell das zu liefern, was sie wollen, eine beispiellose Produktivität der Agenten zu erreichen und ein völlig neues Maß an Kundenloyalität zu fördern. **Average Rating:** 4.4/5.0 **Total Reviews:** 480 #### How Do G2 Users Rate ServiceNow Customer Service Management? - **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 9.2/10) - **Personalisierung:** 8.3/10 (Category avg: 8.6/10) - **Entwicklung von Kommunikationsstrategien:** 10.0/10 (Category avg: 8.6/10) - **Eingehende Identifizierung:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind ServiceNow Customer Service Management? - **Verkäufer:** [ServiceNow](https://www.g2.com/de/sellers/servicenow) - **Unternehmenswebsite:** www.servicenow.com - **Gründungsjahr:** 2004 - **Hauptsitz:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Associate Consultant, Senior Software Engineer - **Top Industries:** Informationstechnologie und Dienstleistungen, Telekommunikation - **Company Size:** 45% Large, 28% Medium #### What Do G2 Reviewers Say About ServiceNow Customer Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von ServiceNow CSM, profitieren von optimierter Automatisierung und zentralisierten Workflows. - Benutzer schätzen die **nahtlose Integration und Automatisierung** von ServiceNow CSM, die den Kundenlebenszyklus verbessert und die Problemlösung optimiert. - Benutzer loben die **Effizienz** von ServiceNow CSM, da es Prozesse optimiert und die Problemlösung erheblich beschleunigt. - Benutzer schätzen den **reibungslosen Arbeitsablauf** der Case-Management-Funktionen von ServiceNow, die Effizienz und Effektivität der Agenten verbessern. - Benutzer schätzen die **Automatisierungsfähigkeiten** von ServiceNow CSM, die die Problemlösung und die Produktivität des Teams erheblich verbessern. ##### Cons - Benutzer finden die **Lernkurve kompliziert** , da sie ein erhebliches Verständnis für eine effektive Implementierung und Integration erfordert. - Benutzer finden die **steile Lernkurve** des ServiceNow Customer Service Managements herausfordernd, was qualifizierte Hilfe und gründliche Schulung erfordert. - Benutzer empfinden die **begrenzte Anpassungsmöglichkeit** als Einschränkung für die Anpassungsfähigkeit bei der Projektverfolgung und der Klarheit der Ticket-E-Mail-Formatierung. - Benutzer finden die **Komplexität** des ServiceNow Customer Service Managements herausfordernd, was erheblich Zeit für die Einrichtung und das Verständnis erfordert. - Benutzer bemerken einen Bedarf an **Verbesserungen der Benutzeroberfläche** , um das Self-Service-Branding und die Flexibilität des Datenmodells in ServiceNow zu verbessern. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **["Erleichtere das Problemmanagement mit detailliertem Ticketing"](https://www.g2.com/de/survey_responses/servicenow-customer-service-management-review-13023317)** **Rating:** 5.0/5.0 stars _— David C._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-customer-service-management-review-13023317) **["ServiceNow CSM: Vereinheitlichte, KI-gestützte Omnichannel-Plattform mit intuitivem Fallmanagement"](https://www.g2.com/de/survey_responses/servicenow-customer-service-management-review-13047596)** **Rating:** 4.0/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-customer-service-management-review-13047596) #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [Wofür wird das ServiceNow Customer Service Management verwendet?](https://www.g2.com/de/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/de/discussions/what-does-servicenow-customer-service-management-do) - [Was ist das ServiceNow Service Management?](https://www.g2.com/de/discussions/what-is-servicenow-service-management) - 1 comment - [Ist ServiceNow ein CRM-Tool?](https://www.g2.com/de/discussions/is-service-now-a-crm-tool) - 2 comments - [Was ist das Kundenservicemanagement von ServiceNow?](https://www.g2.com/de/discussions/what-is-servicenow-customer-service-management) - 1 comment ### [Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,680 #### How Do G2 Users Rate Freshdesk? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.2/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Freshdesk? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About Freshdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption. - Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management. - Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support. - Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive. - Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration. ##### Cons - Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService. - Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods. - Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency. - Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity. - Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes. #### What Are Recent G2 Reviews of Freshdesk? **["Freshworks Makes Ticketing and Customer Support Fast, Easy, and Efficient"](https://www.g2.com/survey_responses/freshdesk-review-13251347)** **Rating:** 5.0/5.0 stars _— Ramit Kaur D._ [Read full review](https://www.g2.com/survey_responses/freshdesk-review-13251347) **["A Feature-Rich Platform for Managing Customer Service"](https://www.g2.com/survey_responses/freshdesk-review-13171971)** **Rating:** 4.5/5.0 stars _— sreenivasan p._ [Read full review](https://www.g2.com/survey_responses/freshdesk-review-13171971) #### What Are G2 Users Discussing About Freshdesk? - [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments ### [Front](https://www.g2.com/products/front/reviews) Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,451 #### How Do G2 Users Rate Front? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.8/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind Front? - **Seller:** [Front App](https://www.g2.com/sellers/front-app) - **Company Website:** frontapp.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @FrontHQ 9,411 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f1f04cd1949da588671c6cc7c9501403aa23164e76c00ed5f9c00b12329500&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffronthq%2F&secure%5Burl_type%5D=linkedin_company_website) 560 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Account Manager - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 48% Small, 42% Medium #### What Do G2 Reviewers Say About Front? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. ##### Cons - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. #### What Are Recent G2 Reviews of Front? **["Streamlines Team Communication & Internal Collaboration"](https://www.g2.com/survey_responses/front-review-13221809)** **Rating:** 5.0/5.0 stars _— Rosette C._ [Read full review](https://www.g2.com/survey_responses/front-review-13221809) **["A Powerful Solution for Team Collaboration and Customer Communication"](https://www.g2.com/survey_responses/front-review-13019442)** **Rating:** 5.0/5.0 stars _— Victoire P._ [Read full review](https://www.g2.com/survey_responses/front-review-13019442) #### What Are G2 Users Discussing About Front? - [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) - [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) - 2 comments ### [Quadient Inspire](https://www.g2.com/de/products/quadient-inspire/reviews) Quadient Inspire ist die weltweit vertrauenswürdigste End-to-End-Lösung für das Customer Communications Management (CCM), die Organisationen befähigt, nahtlose, personalisierte und konforme Kommunikation in großem Maßstab zu liefern. Inspire ermöglicht es Unternehmen, ihre Abläufe zu straffen und zu beschleunigen, während sie konsistente, ansprechende Omnichannel-Erlebnisse über digitale und physische Kanäle hinweg schaffen. Von der Einführung und Betreuung bis hin zur Bindung und zum Wachstum unterstützt Inspire die Kommunikation in jeder Phase des Kundenlebenszyklus. Inspire vereinfacht den gesamten Kommunikationsprozess – verbindet Kundenreisen, gewährleistet Datenintegrität, ermöglicht intuitives Design und unterstützt eine effiziente Bereitstellung, Archivierung und Abruf. Durch die Nutzung der Kraft von KI und Automatisierung verwandelt Inspire traditionell statische Kommunikation in dynamische, datengesteuerte Assets. Diese Fähigkeiten helfen Organisationen, die Kundenbindung zu stärken, die Betriebseffizienz zu verbessern, Risiken zu reduzieren und neue Umsatzmöglichkeiten durch relevantere, zeitgerechte Interaktionen zu erschließen. Im Kern basiert Inspire auf einer leistungsstarken Kommunikations-Engine, die in der Lage ist, die komplexesten, hochvolumigen Arbeitslasten mit außergewöhnlicher Geschwindigkeit und Zuverlässigkeit zu bewältigen. Diese Leistung macht Inspire zu einer vertrauenswürdigen Lösung für stark regulierte Branchen wie Finanzdienstleistungen, Versicherungen, Gesundheitswesen, Versorgungsunternehmen und Telekommunikation – wo Präzision, Compliance, Personalisierung und Skalierbarkeit von entscheidender Bedeutung sind. Von führenden Branchenanalysten anerkannt, zeichnet sich Quadient Inspire durch unvergleichliche Flexibilität bei der Bereitstellung aus. Im Gegensatz zu Anbietern, die starre, ausschließlich cloudbasierte Architekturen erzwingen, ist Inspire darauf ausgelegt, sich heute an Ihre Infrastrukturstrategie anzupassen und sich im Laufe der Zeit mit Ihrem Unternehmen weiterzuentwickeln. Organisationen können Inspire als SaaS, vor Ort, in öffentlichen oder privaten Cloud-Umgebungen, als Managed Service oder innerhalb eines hybriden Modells bereitstellen. Diese architektonische Freiheit gewährleistet langfristige Skalierbarkeit, regulatorische Compliance und nachhaltigen Erfolg, während sich die Kundenerwartungen und Technologielandschaften weiterentwickeln. **Average Rating:** 4.8/5.0 **Total Reviews:** 122 #### How Do G2 Users Rate Quadient Inspire? - **War the product ein guter Geschäftspartner?:** 9.3/10 (Category avg: 9.2/10) - **Personalisierung:** 9.2/10 (Category avg: 8.6/10) - **Entwicklung von Kommunikationsstrategien:** 9.0/10 (Category avg: 8.6/10) - **Eingehende Identifizierung:** 8.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Quadient Inspire? - **Verkäufer:** [Quadient](https://www.g2.com/de/sellers/quadient) - **Unternehmenswebsite:** www.quadient.com - **Gründungsjahr:** 1924 - **Hauptsitz:** Bagneux, France - **Twitter:** @Quadient 3,878 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2072fab36f456a66f4b36979b4e2366f659bdc64f14fc6ed92398977d04a5d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquadient%2F&secure%5Burl_type%5D=linkedin_company_website) 3,966 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Programmkoordinator, Kompositionsentwickler - **Top Industries:** Informationstechnologie und Dienstleistungen, Bankwesen - **Company Size:** 63% Medium, 25% Large #### What Do G2 Reviewers Say About Quadient Inspire? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Quadient Inspire **einfach zu bedienen** , was eine nahtlose Implementierung, Integration und Unterstützung für verschiedene Bedürfnisse ermöglicht. - Benutzer schätzen die **einfachen Integrationen** mit anderen Tools, da sie von nahtloser Konnektivität und erweiterter Funktionalität profitieren. - Benutzer schätzen den **umfassenden Kundensupport** , der von Quadient Inspire bereitgestellt wird, was ihre Gesamterfahrung und Zufriedenheit verbessert. - Benutzer finden die **einfache Implementierung** von Quadient Inspire erleichtert eine reibungslose Integration in verschiedene Umgebungen. - Benutzer finden die **Implementierungsleichtigkeit** von Quadient Inspire vorteilhaft, da es sich nahtlos in verschiedene Umgebungen und Formate integriert. ##### Cons - Benutzer finden Quadient Inspire **teuer** , was die Zugänglichkeit aufgrund hoher Lizenzkosten einschränkt. - Benutzer stehen bei Quadient Inspire vor einer **steilen Lernkurve** , was es schwierig macht, die Dokumentation und Fehlermeldungen zu navigieren. - Benutzer finden die **komplexen Verfahren** zur Anpassung in Quadient Inspire für einfachere Bedürfnisse überwältigend. - Benutzer finden Quadient Inspire **ressourcenintensiv** , was die Effizienz beeinträchtigt und die Betriebskosten erheblich erhöht. - Benutzer erleben **Verzögerungen** bei der Jobverarbeitung und Kommunikation, insbesondere nach neuen Versionsupdates, die alte Arbeitsabläufe betreffen. #### What Are Recent G2 Reviews of Quadient Inspire? **["Leistungsstark, skalierbar Quadient mit einer großartigen GUI und erstklassigem Support"](https://www.g2.com/de/survey_responses/quadient-inspire-review-13214319)** **Rating:** 5.0/5.0 stars _— Nikhil S._ [Read full review](https://www.g2.com/de/survey_responses/quadient-inspire-review-13214319) **["Quadient Inspire: Flexibel, schnell und einfach zu bedienen mit ausgezeichnetem Support"](https://www.g2.com/de/survey_responses/quadient-inspire-review-13212380)** **Rating:** 5.0/5.0 stars _— Nikhil S._ [Read full review](https://www.g2.com/de/survey_responses/quadient-inspire-review-13212380) #### What Are G2 Users Discussing About Quadient Inspire? - [What do you like most about Quadient Inspire for customer communication management, and what improvements could be made?](https://www.g2.com/de/discussions/what-do-you-like-most-about-quadient-inspire-for-customer-communication-management-and-what-improvements-could-be-made) - [Wofür wird Quadient Inspire verwendet?](https://www.g2.com/de/discussions/what-is-quadient-inspire-used-for) - 4 comments, 1 upvote - [What does GMC Software stand for?](https://www.g2.com/de/discussions/what-does-gmc-software-stand-for) - 1 comment - [Was ist Inspire Designer?](https://www.g2.com/de/discussions/what-is-inspire-designer) - 1 comment, 1 upvote - [Was ist Quadient-Software?](https://www.g2.com/de/discussions/what-is-quadient-software) - 1 comment ### [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) Adobe Experience Manager (AEM) is an agentic content system built for the agentic era, when brands must be discovered, cited, and trusted across human visitors and AI agents simultaneously. Unlike headless-only content management systems that solve for content availability (storing content and delivering it via API), AEM is architected for brand visibility: ensuring content performs once it reaches every surface, from web and mobile to LLMs and emerging agentic channels. What Adobe Experience Manager Is Experience Manager combines structured content management, digital asset management, agentic workflows, enterprise governance, and edge delivery in a single, natively integrated platform. Most enterprises already use AEM as a headless system of record powering mobile apps, multi-site experiences, and connected channels, while also gaining the presentation, delivery, and optimization layers that headless-only systems require customers to build or buy separately. Agentic CMS: The Foundation for AI Discovery AEM is designed as an agentic content management system. Structured, governed, fast content is what AI systems surface, cite, and trust. AEM's agent capabilities — including the Brand Experience Agent, Brand Governance Agent, and Content Advisor Agent — bring intelligence and automation across the content lifecycle: accelerating creation and migration, enforcing brand and compliance governance, and continuously optimizing experiences for both human and agentic traffic. Key Capabilities Experience Manager Sites: A modern decoupled architecture for creating and delivering personalized web and app experiences at scale, serving both headless (Content Fragments via GraphQL/REST) and full experience delivery needs. Experience Manager Assets: A digital asset management system to govern and activate assets, with native AI trained on a brand's data, voice, and creative DNA across regions and geographies. Experience Manager Forms: End-to-end digital enrollment integrated with back-end systems of record. AEM Sites Optimizer: Continuous optimization of performance, SEO, and discoverability (requires AEM Sites). LLM Optimizer: Purpose-built visibility into agentic traffic using real CDN signals, with brand-aware recommendations to improve how content is surfaced and cited by AI systems. Edge Delivery Services: Sub-second content delivery with personalization applied at the edge, built for agentic workflows where content is assembled and served in milliseconds. Experience Manager Guides and Learning Manager: Scalable component content management for documentation, knowledge, and support content, and an integrated learning management system. Differentiators Content + decisioning in one event loop: AEM integrates with Adobe Journey Optimizer and Real-Time CDP, making content decisions on unified customer profiles that draw on behavioral, transactional, and engagement signals, not on CRM records alone. Generative creation in the workflow: Adobe Firefly and generative content capabilities are embedded inside AEM's authoring environment as native capabilities, not adjacent integrations. Enterprise governance at scale: Multi-site, multi-brand, multi-language support with role-based access control, workflow approvals, and audit trails built in. Proven Results Brands using Adobe's optimization capabilities have seen measurable gains in AI-era visibility, including significant increases in LLM citation rates and AI-referral traffic, alongside improvements in page performance and organic visibility. **Average Rating:** 4.2/5.0 **Total Reviews:** 663 #### How Do G2 Users Rate Adobe Experience Manager? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.7/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Adobe Experience Manager? - **Seller:** [Adobe](https://www.g2.com/sellers/adobe) - **Company Website:** adobe.com - **Year Founded:** 1982 - **HQ Location:** San Jose, CA - **Twitter:** @Adobe 956,842 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bd838466d461c6fe81e09c861e82adaaf56d5a567f856b855f9808677f90560&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1480%2F&secure%5Burl_type%5D=linkedin_company_website) 42,087 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Consultant - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 48% Large, 25% Small #### What Do G2 Reviewers Say About Adobe Experience Manager? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Adobe Experience Manager, streamlining content management and enhancing overall efficiency. - Users value the **efficient content management** capabilities of Adobe Experience Manager, enhancing productivity and user experience significantly. - Users value the **efficiency and seamless integration** of Adobe Experience Manager, enhancing content management across channels. - Users value the **customization capabilities** of Adobe Experience Manager, enabling tailored solutions for diverse marketing needs. - Users value the **seamless integrations** of Adobe Experience Manager, enhancing efficiency and personalization across channels. ##### Cons - Users struggle with the **steep learning curve** , making it difficult for new authors to quickly adapt and setup. - Users find the **complex usability** of Adobe Experience Manager challenging, particularly for non-technical individuals and new authors. - Users find the **learning curve too steep** , making the initial setup and mastery of Adobe Experience Manager challenging. - Users find the **high costs** and steep learning curve of Adobe Experience Manager challenging, especially for beginners. - Users find the **steep learning curve** daunting, making initial setup and customization challenging for non-technical individuals. #### What Are Recent G2 Reviews of Adobe Experience Manager? **["Adobe Experience Manager Makes Content and Digital Asset Management Easy"](https://www.g2.com/survey_responses/adobe-experience-manager-review-12821930)** **Rating:** 5.0/5.0 stars _— Muzammil M._ [Read full review](https://www.g2.com/survey_responses/adobe-experience-manager-review-12821930) **["Powerful, All-in-One Dashboard for Managing Multiple Projects"](https://www.g2.com/survey_responses/adobe-experience-manager-review-12754863)** **Rating:** 4.0/5.0 stars _— Himanshu J._ [Read full review](https://www.g2.com/survey_responses/adobe-experience-manager-review-12754863) #### What Are G2 Users Discussing About Adobe Experience Manager? - [What is Adobe Experience Manager used for?](https://www.g2.com/discussions/what-is-adobe-experience-manager-used-for) - 1 comment - [What is Adobe Experience Manager Assets used for?](https://www.g2.com/discussions/what-is-adobe-experience-manager-assets-used-for) - [Who uses Adobe Experience Manager?](https://www.g2.com/discussions/who-uses-adobe-experience-manager) - 1 comment - [What is the Adobe Experience platform?](https://www.g2.com/discussions/what-is-the-adobe-experience-platform) - [What is Adobe Experience Manager assets?](https://www.g2.com/discussions/what-is-adobe-experience-manager-assets) ### [Fin](https://www.g2.com/es/products/fin/reviews) Fin es un único Agente de Atención al Cliente que puede asumir diferentes roles, dependiendo de lo que necesite la conversación. Fin puede manejar ventas, servicio y más, todo como parte de una experiencia continua para el cliente. Beneficios clave del Agente de IA Fin: - Automatiza tareas complejas como reembolsos, disputas de transacciones y resolución de problemas técnicos. - Fácil de configurar con una experiencia sin código que cualquiera en tu equipo puede gestionar. - Funciona con cualquier mesa de ayuda, incluyendo Salesforce, HubSpot y Freshdesk, sin necesidad de migración. - Asequible a escala con precios que comienzan en solo $0.99 por resultado. - Proporciona visibilidad y control completos a través de herramientas para analizar, entrenar, probar y desplegar Fin en todos los canales. - Involucra a los compradores mientras exploran tu sitio, proporcionando respuestas instantáneas y relevantes cuando la intención es más alta. - Acerca a los prospectos a una decisión, respondiendo preguntas sobre precios y características, abordando objeciones y emparejando soluciones con sus necesidades. - Cierra oportunidades guiando a los compradores calificados al siguiente paso correcto: reservar reuniones, iniciar pruebas o pasar a ventas con todo el contexto. Cómo funciona: Fin combina IA generativa con reglas determinísticas para actuar como tus mejores agentes humanos. Puedes darle a Fin instrucciones detalladas, paso a paso, y las seguirá con rapidez y fiabilidad, reduciendo el tiempo de resolución y mejorando la satisfacción del cliente. Bajo el capó, Fin está impulsado por Fin APEX 1.0, el modelo de mayor rendimiento y más rápido para servicio al cliente. Cada capa está optimizada para precisión, velocidad y fiabilidad, por lo que Fin puede manejar grandes volúmenes y consultas complejas con confianza. Prueba de rendimiento: - Fin resuelve el 67% de las consultas de los clientes en promedio, con tasas de hasta el 93% para algunos equipos. - Confiado por más de 6,000 equipos de servicio al cliente, incluidas las principales empresas de IA del mundo como Anthropic. - En pruebas independientes, Fin superó consistentemente a los competidores, ofreciendo tasas de resolución más altas que Forethought, Decagon y otros. Clasificado como el Agente de IA #1 en G2, con el mayor número de reseñas. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,734 #### How Do G2 Users Rate Fin? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.8/10 (Category avg: 9.2/10) - **Personalización:** 8.7/10 (Category avg: 8.6/10) - **Desarrollo de estrategias de comunicación:** 8.4/10 (Category avg: 8.6/10) - **Identificación entrante:** 8.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Fin? - **Vendedor:** [Intercom, Inc.](https://www.g2.com/es/sellers/intercom-inc) - **Sitio web de la empresa:** www.intercom.com - **Año de fundación:** 2011 - **Ubicación de la sede:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Éxito del Cliente, Director Ejecutivo - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 56% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian las **respuestas rápidas y precisas** de Fin, reduciendo significativamente la carga de trabajo de soporte y mejorando la resolución de consultas. - Los usuarios encuentran la **facilidad de uso** de Fin excepcional, con una navegación intuitiva y características útiles que simplifican la experiencia general. - Los usuarios valoran la **facilidad de uso** de Fin, disfrutando de un proceso de incorporación simplificado y características efectivas de seguimiento de conversaciones. - Los usuarios valoran la **eficiencia** de Fin, apreciando su fácil integración e interfaz intuitiva para operaciones sin problemas. - Los usuarios aprecian las **funciones de automatización** de Fin, mejorando la eficiencia y la gestión de clientes sin abrumar a los equipos de soporte. ##### Cons - Los usuarios encuentran que la falta de **características faltantes** en Fin limita la usabilidad y complica significativamente la experiencia del usuario. - Los usuarios encuentran **frustrante la falta de matices y la información desactualizada** de Fin, lo que a menudo lleva a la verificación con el soporte humano. - Los usuarios encuentran que las **funciones limitadas** de Fin restringen su capacidad para aprovechar completamente sus capacidades y control. - Los usuarios experimentan una **curva de aprendizaje pronunciada** con Fin, encontrando su configuración y funcionalidad exigente y compleja. - Los usuarios expresan preocupaciones sobre los **altos precios** de Fin, con muchas características que requieren un pago adicional, lo que lleva a facturas inesperadas. #### What Are Recent G2 Reviews of Fin? **["Soporte de IA útil que ahorra tiempo a nuestro equipo"](https://www.g2.com/es/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/es/survey_responses/fin-review-13188941) **["Soporte de IA rápido y preciso que agiliza los flujos de trabajo del servicio de asistencia"](https://www.g2.com/es/survey_responses/fin-review-13196970)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/es/survey_responses/fin-review-13196970) #### What Are G2 Users Discussing About Fin? - [¿Cómo está Intercom transformando el panorama de la comunicación y el compromiso con los clientes?](https://www.g2.com/es/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [¿Para qué se utiliza Intercom?](https://www.g2.com/es/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/es/discussions/does-intercom-have-live-chat) - 2 comments - [¿Para qué se utiliza la aplicación intercom?](https://www.g2.com/es/discussions/what-is-intercom-app-used-for) - 1 comment - [¿Cómo funciona el chat de Intercom?](https://www.g2.com/es/discussions/how-does-intercom-chat-work) - 1 comment ### [Podium](https://www.g2.com/es/products/podium/reviews) Podium es una plataforma de comunicaciones nativa de IA que despliega Empleados de IA para ayudar a los negocios locales a convertir cada conversación—texto, llamada o chat web—en ingresos. Confiado por más de 100,000 negocios locales—desde concesionarios de autos y servicios de HVAC hasta centros de estética y minoristas—Podium captura y convierte clientes potenciales 24/7, impulsando nuevos negocios y clientes recurrentes. Hoy en día, el 78% de los clientes compran en el primer negocio que responde, pero la mayoría de los negocios tardan una hora o más en responder. Podium cierra esta brecha instantáneamente con "Jerry", tu Empleado de IA siempre activo. Desde el primer día, Jerry entiende tu inventario, responde en dos minutos, programa citas, reserva pruebas de manejo, envía promociones dirigidas, solicita reseñas e incluso responde a los comentarios de los clientes en Google. Jerry libera a tu personal para que se concentre en tareas de alto valor, asegurando que cada cliente reciba un servicio de primera clase. Los negocios que utilizan los Empleados de IA de Podium reportan: - Aumento del 30% en ventas - 56% más de citas asistidas - 80% más de citas fuera de horario - 50% más de tasas de conversión de clientes potenciales a ventas Con herramientas que incluyen Teléfonos, Reseñas, Pagos, Chat Web, Mensajería Masiva y más de 200 integraciones DMS/CRM, Podium ofrece interacciones rápidas y personalizadas que convierten conversaciones en ventas, rastreando automáticamente los ingresos con cada punto de contacto con el cliente. Podium está construido sobre más de una década de datos y conocimientos de clientes, ganando reconocimiento de Forbes Cloud 100, Inc. 5000 y las Empresas Más Innovadoras de Fast Company. Pero su mayor orgullo son sus calificaciones de cinco estrellas del 92%, ganadas diariamente de usuarios satisfechos. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,026 #### How Do G2 Users Rate Podium? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 9.2/10) - **Personalización:** 8.5/10 (Category avg: 8.6/10) - **Desarrollo de estrategias de comunicación:** 8.2/10 (Category avg: 8.6/10) - **Identificación entrante:** 8.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Podium? - **Vendedor:** [Podium](https://www.g2.com/es/sellers/podium) - **Sitio web de la empresa:** www.podium.com - **Año de fundación:** 2014 - **Ubicación de la sede:** Lehi, UT - **Twitter:** @PodiumHQ 4,178 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website) 1,569 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Gerente General - **Top Industries:** Automotriz, Venta al por Menor - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About Podium? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios elogian a Podium por su **diseño fácil de usar** , asegurando una navegación sencilla y una gestión efectiva de clientes. - Los usuarios elogian a Podium por su **fantástico soporte y características fáciles de usar** , mejorando en última instancia las operaciones comerciales y el compromiso con los clientes. - Los usuarios aprecian las **capacidades de comunicación unificadas** de Podium, integrando sin problemas los mensajes a través de varias plataformas en un panel intuitivo. - Los usuarios consideran **la comunicación fácil** con Podium vital para el compromiso en tiempo real con los clientes y el acceso a mensajes anteriores. - Los usuarios elogian el **excelente servicio al cliente** de Podium, mejorando las operaciones comerciales y aumentando la satisfacción del cliente sin problemas. ##### Cons - Los usuarios experimentan **problemas de mensajería** en Podium, luchando por gestionar grandes volúmenes y recuperar correspondencia pasada de manera eficiente. - Los usuarios notan la **falta de características adicionales** en Podium, lo que afecta sus ofertas de servicio y la experiencia de interacción con el cliente. - Los usuarios encuentran que Podium tiene **funciones limitadas** , lo que hace que sea un desafío gestionar grandes volúmenes de mensajes y carece de integración con Hubspot. - Los usuarios encuentran que los precios de Podium son **excesivos** , especialmente para las pequeñas empresas que buscan funciones avanzadas. - Los usuarios están frustrados con **el mal servicio al cliente** , enfrentando retrasos y obstáculos innecesarios durante el proceso de cancelación. #### What Are Recent G2 Reviews of Podium? **["Se siente menos como una herramienta de recopilación de reseñas y más como una recepción digital."](https://www.g2.com/es/survey_responses/podium-review-12877946)** **Rating:** 4.0/5.0 stars _— Neelakshi S._ [Read full review](https://www.g2.com/es/survey_responses/podium-review-12877946) **["Podium transformó la comunicación de nuestra agencia con integraciones a demanda sin problemas"](https://www.g2.com/es/survey_responses/podium-review-12909019)** **Rating:** 5.0/5.0 stars _— Kenya A._ [Read full review](https://www.g2.com/es/survey_responses/podium-review-12909019) #### What Are G2 Users Discussing About Podium? - [¿Es Podium un CRM?](https://www.g2.com/es/discussions/is-podium-a-crm) - 2 comments - [¿Qué hace la empresa Podium?](https://www.g2.com/es/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/es/discussions/what-is-podium-app) ### [NewgenONE Digital Transformation Platform](https://www.g2.com/es/products/newgenone-digital-transformation-platform/reviews) Transforma tu negocio con NewgenONE, una plataforma de orquestación empresarial inteligente, que cuenta con un conjunto de tecnologías de vanguardia, desde la automatización de tareas hasta aplicaciones críticas y ricas en contenido, y una avanzada orquestación de flujos de trabajo. Integra sin esfuerzo tus sistemas y dispositivos existentes en un ecosistema fluido que garantiza experiencias personalizadas y eficientes en todos los ámbitos. Construye aplicaciones poderosas a una velocidad vertiginosa con NewgenONE, una plataforma completamente nativa de bajo código. Disfruta de una escalabilidad sin fisuras, seguridad robusta y gobernanza y cumplimiento integrados, todo mientras aceleras la automatización en toda tu empresa. Automatiza miles de procesos empresariales y mantente por delante de la competencia con soluciones rápidas e innovadoras. **Average Rating:** 4.5/5.0 **Total Reviews:** 89 #### How Do G2 Users Rate NewgenONE Digital Transformation Platform? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.6/10 (Category avg: 9.2/10) - **Personalización:** 8.3/10 (Category avg: 8.6/10) - **Desarrollo de estrategias de comunicación:** 8.5/10 (Category avg: 8.6/10) - **Identificación entrante:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind NewgenONE Digital Transformation Platform? - **Vendedor:** [Newgen](https://www.g2.com/es/sellers/newgen) - **Año de fundación:** 1992 - **Ubicación de la sede:** Mclean, VA - **Twitter:** @newgensoftware 3,363 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e523e46dc8f31aedfdfda9e87d9add04cd026eb305945943649ffdd303e02aef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnewgen&secure%5Burl_type%5D=linkedin_company_website) 5,405 empleados en LinkedIn® #### Who Uses This Product? - **Top Industries:** Banca, Servicios Financieros - **Company Size:** 59% Large, 22% Medium #### What Do G2 Reviewers Say About NewgenONE Digital Transformation Platform? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **automatización integral de extremo a extremo** de NewgenONE, haciendo la transformación digital sin esfuerzo y eficiente. - Los usuarios elogian la **automatización de extremo a extremo** de NewgenONE, mejorando la eficiencia sin requerir habilidades técnicas avanzadas. - Los usuarios valoran las características de **automatización de extremo a extremo** de NewgenONE, que permiten procesos optimizados sin requerir habilidades técnicas extensas. - Los usuarios valoran la **automatización integral de extremo a extremo** de NewgenONE, lo que permite procesos eficientes sin necesidad de una amplia experiencia técnica. - Los usuarios valoran la **plataforma de bajo código y sin código** de NewgenONE, facilitando el acceso fácil para usuarios no técnicos. ##### Cons - Los usuarios frecuentemente enfrentan **problemas de errores** que complican el proceso de configuración y dificultan su experiencia con NewgenONE. - Los usuarios enfrentan numerosos **errores** en la plataforma NewgenONE, causando desafíos en la configuración y la experiencia general del usuario. - Los usuarios encuentran el **proceso de configuración complicado** debido a numerosos errores, lo que hace que las configuraciones iniciales sean desafiantes. - Los usuarios encuentran el **proceso de configuración complicado** y reportan numerosos errores, complicando su experiencia inicial. - Los usuarios encuentran la **configuración difícil** de NewgenONE frustrante, complicando incluso las tareas básicas de configuración. #### What Are Recent G2 Reviews of NewgenONE Digital Transformation Platform? **["Plataforma BPM de bajo código potente con automatización sin fisuras"](https://www.g2.com/es/survey_responses/newgenone-digital-transformation-platform-review-12033531)** **Rating:** 4.0/5.0 stars _— Manu G._ [Read full review](https://www.g2.com/es/survey_responses/newgenone-digital-transformation-platform-review-12033531) **["Gran relación calidad-precio."](https://www.g2.com/es/survey_responses/newgenone-digital-transformation-platform-review-7777255)** **Rating:** 5.0/5.0 stars _— Ganesh K._ [Read full review](https://www.g2.com/es/survey_responses/newgenone-digital-transformation-platform-review-7777255) #### What Are G2 Users Discussing About NewgenONE Digital Transformation Platform? - [What does Enterprise document management system comprise?](https://www.g2.com/es/discussions/newgenone-what-does-enterprise-document-management-system-comprise) - [What does Enterprise document management system comprise?](https://www.g2.com/es/discussions/what-does-enterprise-document-management-system-comprise) - [What are the benefits of enterprise content management?](https://www.g2.com/es/discussions/omnidocs-enterprise-content-management-suite-what-are-the-benefits-of-enterprise-content-management) - [What are the benefits of enterprise content management?](https://www.g2.com/es/discussions/what-are-the-benefits-of-enterprise-content-management) - [What does Enterprise content management involve?](https://www.g2.com/es/discussions/omnidocs-enterprise-content-management-suite-what-does-enterprise-content-management-involve) ### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,588 #### How Do G2 Users Rate Zoho Desk? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10) - **Personalization:** 8.1/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 7.9/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Zoho Desk? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Zoho Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **intuitive and user-friendly interface** of Zoho Desk, enhancing ticket management and customer communication seamlessly. - Users appreciate the **intuitive interface and automation features** of Zoho Desk, enhancing support operations and team performance. - Users highly value the **efficient ticket management** of Zoho Desk, noting its seamless operation and valuable automation features. - Users appreciate the **seamless integrations** in Zoho Desk, enhancing collaboration and streamlining customer interaction management. - Users love the **intuitive interface** of Zoho Desk, making ticket management and communication seamless and efficient. ##### Cons - Users face a **difficult learning curve** with Zoho Desk due to an inconsistent UI and complex reporting processes. - Users face a **steep learning curve** with Zoho Desk due to inconsistent UI and complex customization processes. - Users find **limited customization** challenging, as it complicates maintenance and onboarding in Zoho Desk. - Users find the **complexity of advanced features** in Zoho Desk can be frustrating and time-consuming to navigate. - Users find Zoho Desk's **non-intuitive interface** challenging, making navigation and functionality harder to grasp. #### What Are Recent G2 Reviews of Zoho Desk? **["Helps us keep track of customer messages easily"](https://www.g2.com/survey_responses/zoho-desk-review-13233241)** **Rating:** 4.0/5.0 stars _— Mustafa E._ [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13233241) **["Efficient and clear solution for customer service"](https://www.g2.com/survey_responses/zoho-desk-review-13218904)** **Rating:** 4.5/5.0 stars _— Thomas A._ [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13218904) #### What Are G2 Users Discussing About Zoho Desk? - [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote ### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 332 #### How Do G2 Users Rate Kapture CX? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.8/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Kapture CX? - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX 142 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website) 647 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Medium, 29% Small #### What Do G2 Reviewers Say About Kapture CX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. - Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. - Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. ##### Cons - Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. - Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. - Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. - Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. - Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. #### What Are Recent G2 Reviews of Kapture CX? **["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)** **Rating:** 4.5/5.0 stars _— Subhash M._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578) **["Kapture new interface: Quickest and Simplest than ever."](https://www.g2.com/survey_responses/kapture-cx-review-9966678)** **Rating:** 5.0/5.0 stars _— Mayank S._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-9966678) #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model. **Average Rating:** 4.1/5.0 **Total Reviews:** 153 #### How Do G2 Users Rate Avaya Contact Center? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.2/10) #### Who Is the Company Behind Avaya Contact Center? - **Seller:** [Avaya](https://www.g2.com/sellers/avaya) - **Year Founded:** 2000 - **HQ Location:** Morristown, NJ - **Twitter:** @Avaya 36,704 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website) 11,775 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Telecom engineer - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 52% Large, 34% Medium #### What Do G2 Reviewers Say About Avaya Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **robust calling features** of Avaya Contact Center, facilitating seamless inbound and outbound communications. - Users value the **strong analytics capabilities** of Avaya Contact Center for effective voice and reporting management. - Users appreciate the **call quality** of Avaya Contact Center, noting its strength in enterprise voice and reporting. - Users value the **seamless connectivity** of Avaya Contact Center, enabling efficient calls from anywhere. - Users appreciate the **ease of use** of Avaya Contact Center, benefiting from its straightforward features. ##### Cons - Users find the **complexity in deployment, configurations, and integrations** to be a significant challenge with Avaya Contact Center. - Users face **customization difficulties** with Avaya Contact Center, complicating deployment, configurations, and integrations. - Users often face **difficult implementation** challenges with Avaya Contact Center due to its complex deployment and integration processes. - Users find the **difficult setup** of Avaya Contact Center challenging due to complex deployment and configurations. - Users often experience **authentication errors and static line issues** that disrupt communication and efficiency. #### What Are Recent G2 Reviews of Avaya Contact Center? **["Value for money"](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)** **Rating:** 5.0/5.0 stars _— Gandhi S._ [Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627) **["User-Friendly Platform, But Outdated Appearance"](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)** **Rating:** 4.0/5.0 stars _— Athena M._ [Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093) ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,364 #### How Do G2 Users Rate JustCall? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.1/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 7.8/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind JustCall? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** www.saaslabs.co - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. ##### Cons - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **["Streamlined Operations with Top-Notch Support"](https://www.g2.com/survey_responses/justcall-review-13251983)** **Rating:** 4.0/5.0 stars _— José F._ [Read full review](https://www.g2.com/survey_responses/justcall-review-13251983) **["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) ### [Hiver in Gmail](https://www.g2.com/es/products/hiver-in-gmail/reviews) Hiver es la plataforma de servicio al cliente omnicanal y agéntica. Viene en dos productos: Hiver Omni, una plataforma omnicanal agéntica dedicada, y Hiver en Gmail, que funciona dentro de tu bandeja de entrada. Hiver en Gmail transforma Gmail en un potente centro de ayuda agéntico. Los equipos de soporte pueden gestionar bandejas de entrada compartidas, colaborar en conversaciones, automatizar flujos de trabajo y usar IA para manejar solicitudes de manera más eficiente, todo sin salir de la comodidad y familiaridad de su bandeja de entrada de Gmail. Hiver también ofrece Hiver Omni, una plataforma de servicio al cliente omnicanal que reúne correo electrónico, chat, voz, Slack, SMS y redes sociales en una sola cola. A diferencia de Hiver en Gmail, que funciona dentro de Gmail, Hiver Omni es una plataforma independiente con su propia interfaz. Características clave de Hiver en Gmail: - Gestión de Bandeja de Entrada Compartida: Las bandejas de entrada compartidas como soporte@, info@ o ayuda@ pueden ser gestionadas directamente dentro de Gmail. Cada correo electrónico entrante puede ser asignado a una persona específica, y los compañeros de equipo pueden colaborar a través de notas internas sin un solo reenvío o CC. - Colaboración entre Equipos: Resuelve solicitudes complejas sin perder contexto entre equipos. Hiver mantiene el historial de conversaciones, notas privadas, transferencias y discusiones de Slack conectadas al hilo del cliente, para que todos los involucrados trabajen desde la misma imagen. - Ticketing: Da a cada solicitud una clara propiedad y estructura, con estado, prioridad, campos personalizados, colas, SLAs y un historial completo de cada acción. Los equipos pueden configurar campos de tickets y definir SLAs en lenguaje natural, mientras que las auditorías integradas mantienen el trabajo responsable y listo para informes. - Agentes de IA: Los Agentes de IA llevan las solicitudes de los clientes desde la intención hasta la resolución. Entienden lo que el cliente necesita, reúnen el contexto relevante, siguen los procedimientos de tu equipo, toman acciones en sistemas conectados y responden. Resuelven solicitudes de manera autónoma y recurren a tu equipo cuando se necesita juicio humano. - Copiloto de IA: Cuando una solicitud necesita una persona, Copiloto hace el trabajo preliminar. Encuentra problemas similares, reúne contexto, redacta respuestas en el tono de tu equipo, recomienda los próximos pasos y toma acciones dirigidas, como actualizar Salesforce o recuperar información de Confluence. Tu equipo mantiene el control, revisando y aprobando lo que se envía. - Centro de Ayuda Autoactualizable: Convierte cada resolución en conocimiento que se acumula. Hiver AI convierte conversaciones resueltas en artículos del centro de ayuda y señala contenido existente cuando se vuelve obsoleto o entra en conflicto con cómo tu equipo realmente resuelve problemas. - Integraciones y Flujos de Trabajo: Conecta las herramientas que tu equipo ya usa y automatiza el trabajo entre ellas. Los flujos de trabajo enrutan, asignan, etiquetan, clasifican y escalan solicitudes usando condiciones y datos de tus aplicaciones. Los equipos pueden construir flujos de trabajo, definir reglas de clasificación y desencadenar acciones en sistemas conectados usando lenguaje natural. - Analítica: Los informes cubren volumen, tiempos de respuesta y resolución, cumplimiento de SLA y satisfacción, desglosados por canal, equipo e individuo. También rastrea la calidad y la salud del cliente, y revela tendencias a través de conversaciones. Tu equipo puede consultar los datos en lenguaje natural, dentro de Hiver o a través de MCP. - Inteligencia del Cliente: Construye una comprensión viva de cada cuenta de cliente. Hiver reúne conversaciones, datos de CRM, uso del producto y llamadas para evaluar continuamente la salud, el sentimiento y el riesgo de abandono. Pregunta a la IA respuestas a preguntas más profundas sobre cada cuenta, mientras que los Agentes de IA y tu equipo usan esa inteligencia para hacer cada interacción más informada, relevante y personal. Equipos de soporte en más de 10,000 organizaciones, incluidas Bynder, Epic Games y Flexport, confían en Hiver para gestionar su función de soporte. Parte de lo que impulsa esa confianza es saber que Hiver en Gmail viene con soporte de producto 24x7 liderado por humanos, en todos sus planes, independientemente del nivel en el que te encuentres. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 #### How Do G2 Users Rate Hiver in Gmail? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 9.2/10) - **Personalización:** 8.0/10 (Category avg: 8.6/10) - **Desarrollo de estrategias de comunicación:** 7.9/10 (Category avg: 8.6/10) - **Identificación entrante:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Hiver in Gmail? - **Vendedor:** [Hiver](https://www.g2.com/es/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Sitio web de la empresa:** hiverhq.com - **Año de fundación:** 2011 - **Ubicación de la sede:** San Jose, CA - **Twitter:** @hiverhq 5,617 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 283 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Propietario - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 66% Small, 27% Medium #### What Do G2 Reviewers Say About Hiver in Gmail? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de uso** de Hiver, haciendo que la comunicación del equipo y la asignación de tareas sean eficientes y fluidas. - Los usuarios valoran las características de **colaboración efectiva en equipo** de Hiver, mejorando la comunicación y organización dentro de sus equipos remotos. - Los usuarios valoran la **gestión eficiente del correo electrónico** de Hiver, mejorando la comunicación y la asignación de tareas para equipos remotos. - Los usuarios encuentran que Hiver mejora la **comunicación** , facilitando una colaboración fluida y mejorando la productividad en los flujos de trabajo del equipo. - Los usuarios elogian a Hiver por sus **sofisticadas funciones de colaboración** , mejorando la productividad del equipo y agilizando la comunicación de manera efectiva. ##### Cons - Los usuarios enfrentan **problemas de correo electrónico** con Hiver en Gmail, incluidos fallos, dificultad para buscar y opciones de formato limitadas. - Los usuarios sienten que la **falta de características** obstaculiza el potencial de Hiver, deseando más integraciones y herramientas mejoradas de gestión de correos electrónicos. - Los usuarios encuentran las **funciones limitadas** de Hiver en Gmail restrictivas, especialmente para la funcionalidad móvil y el análisis. - Los usuarios experimentan **carga lenta** con Hiver en Gmail, lo que puede obstaculizar acciones rápidas durante flujos de trabajo ocupados. - Los usuarios experimentan **problemas de errores** con Hiver, incluyendo desconexiones y rendimiento lento, complicando la experiencia del usuario. #### What Are Recent G2 Reviews of Hiver in Gmail? **["Gestión de correos electrónicos sin esfuerzo, experiencia del cliente mejorada"](https://www.g2.com/es/survey_responses/hiver-in-gmail-review-12082024)** **Rating:** 5.0/5.0 stars _— Ronak S._ [Read full review](https://www.g2.com/es/survey_responses/hiver-in-gmail-review-12082024) **["¡Un imprescindible para bandejas de entrada compartidas!"](https://www.g2.com/es/survey_responses/hiver-in-gmail-review-3142952)** **Rating:** 5.0/5.0 stars _— Sławomir P._ [Read full review](https://www.g2.com/es/survey_responses/hiver-in-gmail-review-3142952) ### [EdgeTier](https://www.g2.com/products/edge-tier-edgetier/reviews) Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 30 #### How Do G2 Users Rate EdgeTier? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 6.3/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.3/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind EdgeTier? - **Seller:** [Edge Tier](https://www.g2.com/sellers/edge-tier) - **Company Website:** www.edgetier.com - **Year Founded:** 2015 - **HQ Location:** Dublin 2, IE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=caeb850512418aff578e90e613d428c5f47259617f5cb5d405e4c23c37e4983f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11092892&secure%5Burl_type%5D=linkedin_company_website) 80 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Gambling & Casinos - **Company Size:** 50% Large, 30% Medium #### What Do G2 Reviewers Say About EdgeTier? _AI-generated summary from verified user reviews_ ##### Pros - Users find EdgeTier very **user-friendly** , enabling quick access to valuable insights and efficient data management. - Users value the **fast and effective insights** provided by EdgeTier, enabling quick action on customer contact trends. - Users appreciate the **useful filters** in EdgeTier for quickly finding information, enhancing their everyday efficiency. - Users value the **high accuracy** of EdgeTier, providing clear insights and efficient monitoring of Guest interactions. - Users appreciate the **fast insights and automatic analysis** from EdgeTier, making it a vital tool for monitoring trends. ##### Cons - Users note the need for improved **data accuracy and consistency** in EdgeTier for better decision-making and insights. - Users experience notable **accuracy issues** with EdgeTier, leading to concerns over data consistency and real-time decision-making. - Users highlight **data inaccuracy** in EdgeTier, expressing concerns over precision and consistency affecting decision-making reliability. - Users highlight **inaccuracy in data** and reporting, leading to trust issues and the need for manual validation. - Users find the **complexity** of EdgeTier's setup challenging, often requiring extra time for customization and report building. #### What Are Recent G2 Reviews of EdgeTier? **["Powerful Tool"](https://www.g2.com/survey_responses/edgetier-review-12375703)** **Rating:** 5.0/5.0 stars _— Miran D._ [Read full review](https://www.g2.com/survey_responses/edgetier-review-12375703) **["Powerful insights with room to improve setup"](https://www.g2.com/survey_responses/edgetier-review-12381323)** **Rating:** 5.0/5.0 stars _— Wesley M._ [Read full review](https://www.g2.com/survey_responses/edgetier-review-12381323) - ‹ Prev ‹ Prev - 1 - [2](/es/categories/customer-communications-management/enterprise?order=g2_score&page=2#product-list) - [Next › Next ›](/es/categories/customer-communications-management/enterprise?order=g2_score&page=2#product-list) Categorías Destacadas [Software de Comunicaciones para Empleados](https://www.g2.com/es/categories/employee-communications) [Software de Gestión de Compensaciones](https://www.g2.com/es/categories/compensation-management) [Software de seguimiento de llamadas salientes](https://www.g2.com/es/categories/outbound-call-tracking) [Software de chat en vivo](https://www.g2.com/es/categories/live-chat) [Software de formación y incorporación de ventas](https://www.g2.com/es/categories/sales-training-and-onboarding) Categorías Similares - [Mesa de ayuda](/es/categories/help-desk) - [Chat en vivo](/es/categories/live-chat) - [Autoservicio al Cliente](/es/categories/customer-self-service) - [Servicio al Cliente Social](/es/categories/social-customer-service) - [Recordatorio de cita](/es/categories/appointment-reminder) - [Centro de Llamadas y Contacto](/es/categories/call-contact-center) - [Incorporación de Clientes](/es/categories/client-onboarding) - [Co-navegación](/es/categories/co-browsing) - [Gestión de Quejas](/es/categories/complaint-management) - [Servicios de Externalización de Centros de Contacto](/es/categories/contact-center-outsourcing-services) - [Centro de Pagos](/es/categories/contact-center-payments) - [Soporte conversacional](/es/categories/conversational-support) - [Educación del Cliente](/es/categories/customer-education) - [Automatización del Servicio al Cliente](/es/categories/customer-service-automation) - [Éxito del Cliente](/es/categories/customer-success) [Browse Gestión de Comunicaciones con el Cliente Themes](/es/categories/customer-communications-management/themes)