# Mejor Software de Inteligencia de Conversación para Pequeñas Empresas

## How Many Software de Inteligencia de Conversación Products Does G2 Track?

**Total Products under this Category:** 207

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Software de Inteligencia de Conversación Products?

**Por qué puedes confiar en las clasificaciones de software de G2:**

- 30 Analistas y Expertos en Datos
- 121,700+ Reseñas auténticas
- 207+ Productos
- Clasificaciones Imparciales

Las clasificaciones de software de G2 se basan en reseñas de usuarios verificadas, moderación rigurosa y una metodología de investigación consistente mantenida por un equipo de analistas y expertos en datos. Cada producto se mide utilizando los mismos criterios transparentes, sin colocación pagada ni influencia del proveedor. Aunque las reseñas reflejan experiencias reales de los usuarios, que pueden ser subjetivas, ofrecen información valiosa sobre cómo funciona el software en manos de profesionales. Juntos, estos aportes impulsan el G2 Score, una forma estandarizada de comparar herramientas dentro de cada categoría.

## G2 Grid® for Software de Inteligencia de Conversación
 ![G2 Grid® for Software de Inteligencia de Conversación plotting products by satisfaction and market presence](https://www.g2.com/es/categories/conversation-intelligence/grids.png?focus%5B%5D=156120&focus%5B%5D=24724&focus%5B%5D=6227&focus%5B%5D=3326&focus%5B%5D=506&focus%5B%5D=109345&focus%5B%5D=5511&focus%5B%5D=1333617)

Highlighted products: Fathom, Gong, HubSpot Sales Hub, CallRail, Agentforce Sales (formerly Salesforce Sales Cloud), Otter.ai, Talkdesk, y Substrata.

Underlying data: [Grid® JSON](https://www.g2.com/es/categories/conversation-intelligence/grids.json?focus%5B%5D=fathom-video&focus%5B%5D=gong&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=callrail&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=otter-ai&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&segment=small-business)

**Sponsored**

### CTM

CTM ayuda a las empresas a convertir las conversaciones cotidianas en crecimiento. Con la confianza de más de 100,000 usuarios en todo el mundo, incluidas marcas líderes como Tinuiti, Morgan & Morgan, Tutor Doctor y ServiceMaster, CTM conecta el rendimiento del marketing con los resultados de ingresos, brindando a los equipos la claridad para ver qué campañas impulsan conversiones y la información para optimizar cada punto de contacto con el cliente. El resultado: manejo de leads más eficiente, tasas de conversión más altas y un ROI mejorado. Impulsado por un análisis de conversaciones rico, CTM unifica interacciones fragmentadas de llamadas, mensajes de texto, chat y formularios en una sola vista accionable del comportamiento del cliente. Con integraciones profundas en las principales plataformas de marketing, publicidad y CRM, y oportunidades de asociación para agencias, afiliados y proveedores de tecnología, CTM hace que sea sencillo alinear datos, equipos y resultados. Guiado por nuestro propósito de crear una mejor experiencia humana a través de la tecnología, CTM empodera a las empresas para que cada conversación cuente.

[Visitar sitio web](https://www.g2.com/es/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-15T09%3A52%3A24Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3330&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fes%2Fcategories%2Fconversation-intelligence%2Fsmall-business&secure%5Btoken%5D=97355f1b9eb225018ab880d424841f9414b95520dbad3a4e4494fac319917309&secure%5Burl%5D=https%3A%2F%2Fwww.ctm.com%2Ffeatures%2F&secure%5Burl_type%5D=paid_promos)

### [Fathom](https://www.g2.com/products/fathom-video/reviews)

Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.

**Average Rating:** 5.0/5.0

**Total Reviews:** 6,973

#### How Do G2 Users Rate Fathom?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.5/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Fathom?

- **Seller:** [Fathom](https://www.g2.com/sellers/fathom)
- **Company Website:** www.fathom.ai
- **Year Founded:** 2020
- **HQ Location:** San Francisco, CA
- **Twitter:** @fathomdotai  
2,469 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fcf9473596531c5c005bb8583db88fe99076d56e48f7402d7f8ca288e8145e65&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffathom-video&secure%5Burl_type%5D=linkedin_company_website)  
184 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 78% Small, 20% Medium

#### What Do G2 Reviewers Say About Fathom?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Fathom for its **incredible accuracy** in note-taking, enhancing engagement and streamlining meeting recaps.
- Users enjoy the **delightfully simple setup** of Fathom, enhancing their meeting experience across various platforms effortlessly.
- Users value Fathom for its **helpful automatic note-taking** and efficient task management during meetings, enhancing productivity.
- Users find Fathom's **ease of use** exceptional, enhancing productivity with its intuitive interface and seamless navigation.
- Users value the **accurate and efficient note-taking** of Fathom, enhancing focus during meetings and streamlining communication.

##### Cons

- Users face challenges with **meeting report accuracy** and find some features limited to paid subscriptions.
- Users experience **recording issues** with Fathom, including inaccuracies and unnecessary automatic recordings during meetings.
- Users face **call attribution issues** during ad hoc meetings, complicating reporting and future call tracking.
- Users face **recording limitations** with Fathom, inadvertently capturing meetings they don't wish to record.
- Users experience **joining issues** with Fathom, needing to manually add it to meetings instead of automatic participation.

#### What Are Recent G2 Reviews of Fathom?

**["Easy to Configure, Great Value—Fathom Is the Best Recorder Out There"](https://www.g2.com/survey_responses/fathom-review-13216533)**

**Rating:** 5.0/5.0 stars

_— Carolay B._

[Read full review](https://www.g2.com/survey_responses/fathom-review-13216533)

**["Seamless Real-Time Meeting Summaries That Save Hours"](https://www.g2.com/survey_responses/fathom-review-13209825)**

**Rating:** 5.0/5.0 stars

_— Angelina C._

[Read full review](https://www.g2.com/survey_responses/fathom-review-13209825)

### [HubSpot Sales Hub](https://www.g2.com/es/products/hubspot-sales-hub/reviews)

Sales Hub combina herramientas de compromiso de ventas, funciones de productividad impulsadas por IA y automatización de flujos de trabajo en una plataforma unificada diseñada para ayudar a los equipos en crecimiento a cerrar acuerdos más rápido. Propuesta de Valor Principal: Sales Hub aborda desafíos comunes de ventas: procesos manuales ineficientes que ralentizan la velocidad de los acuerdos, información fragmentada del cliente que crea un contexto incompleto y software complejo que requiere capacitación extensa y administración continua. Construido sobre el HubSpot Smart CRM, Sales Hub conecta datos de clientes y herramientas de ventas en un único sistema unificado. Capacidades Clave Herramientas de Compromiso de Ventas: Sales Hub proporciona seguimiento de correos electrónicos, programación de reuniones, intercambio de documentos y plantillas de comunicación que agilizan las interacciones con prospectos y eliminan la fricción administrativa en el proceso de ventas. Productividad Impulsada por IA: La plataforma incluye funciones de IA que automatizan tareas repetitivas, sugieren próximas acciones basadas en el contexto del acuerdo y presentan información relevante del cliente, ayudando a los representantes a centrarse en vender en lugar de en el trabajo administrativo. Vista Unificada del Cliente: Dado que todos los datos del cliente, el historial de comunicación y la información del acuerdo existen dentro del Smart CRM, los representantes de ventas ven el contexto completo sin cambiar entre sistemas. Esto incluye visibilidad en interacciones de marketing, tickets de servicio y conversaciones de ventas previas. Automatización de Flujos de Trabajo: Sales Hub automatiza procesos de ventas rutinarios, asegurando una ejecución consistente sin coordinación manual. Sales Hub vs. Alternativas: A diferencia de los sistemas CRM heredados que funcionan principalmente como bases de datos que requieren una personalización extensa, Sales Hub incluye herramientas de compromiso, automatización y capacidades de IA como características nativas en lugar de complementos que requieren integración. Esto elimina la complejidad de comprar herramientas separadas para el seguimiento de correos electrónicos, programación de reuniones, gestión de documentos y análisis de ventas. La interfaz intuitiva de Sales Hub reduce el tiempo de capacitación para nuevos miembros del equipo en comparación con las plataformas de ventas tradicionales que requieren un conocimiento técnico extenso. Los equipos se benefician de una rápida incorporación, alineación sin problemas a través de la visibilidad de datos compartidos y escalado flexible. Quién Debería Usar Sales Hub Sales Hub sirve a equipos de ventas en crecimiento que necesitan aumentar la productividad sin agregar personal, representantes de ventas que requieren un contexto completo del cliente durante las conversaciones con compradores y líderes de ventas que buscan visibilidad del pipeline a través de informes unificados. La plataforma escala desde pequeños equipos de ventas hasta organizaciones empresariales. Resultado Sales Hub ayuda a los equipos a vender de manera más inteligente, no más difícil, permitiendo a los representantes obtener un contexto más rico y mejores conocimientos en cada paso del viaje del comprador.

**Average Rating:** 4.4/5.0

**Total Reviews:** 13,304

#### How Do G2 Users Rate HubSpot Sales Hub?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.7/10 (Category avg: 9.5/10)
- **Inteligencia Artificial:** 7.7/10 (Category avg: 8.6/10)
- **Puntuación del cliente:** 8.2/10 (Category avg: 8.5/10)
- **Resumen de texto:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HubSpot Sales Hub?

- **Vendedor:** [HubSpot](https://www.g2.com/es/sellers/hubspot)
- **Sitio web de la empresa:** hubspot.com
- **Año de fundación:** 2006
- **Ubicación de la sede:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ejecutivo de Cuentas, Representante de Desarrollo de Ventas
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About HubSpot Sales Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **interfaz intuitiva** de HubSpot Sales Hub, simplificando su flujo de trabajo con herramientas e integraciones efectivas.
- Los usuarios aprecian la **personalización y la interfaz fácil de usar** de HubSpot Sales Hub, mejorando significativamente sus procesos de ventas.
- Los usuarios aprecian la **visibilidad integral** de HubSpot Sales Hub, mejorando significativamente su gestión de ventas y toma de decisiones.
- Los usuarios valoran las características de **gestión centralizada de leads** de HubSpot Sales Hub, mejorando la organización y la eficiencia en los procesos de ventas.
- Los usuarios valoran la **interfaz intuitiva** de HubSpot Sales Hub, permitiendo a los equipos navegar fácilmente y mejorar la productividad.

##### Cons

- Los usuarios encuentran frustrantes las **características faltantes** de HubSpot Sales Hub, como la funcionalidad limitada y los problemas de etiquetado.
- Los usuarios encuentran que las **funciones limitadas** de HubSpot Sales Hub restringen su experiencia, especialmente en lo que respecta al panel de control y la aplicación móvil.
- Los usuarios enfrentan una **gran curva de aprendizaje** con HubSpot Sales Hub, encontrando las integraciones complicadas y el entrenamiento necesario para la claridad.
- Los usuarios encuentran el **costo cada vez más oneroso** en medio de problemas técnicos continuos y frustrantes limitaciones de la plataforma.
- Los usuarios encuentran que HubSpot Sales Hub tiene **personalización limitada** , lo que causa frustración con las acciones masivas y la flexibilidad del flujo de trabajo.

#### What Are Recent G2 Reviews of HubSpot Sales Hub?

**["Interfaz intuitiva y gestión de datos flexible"](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13233048)**

**Rating:** 5.0/5.0 stars

_— Taryn Q._

[Read full review](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13233048)

**["HubSpot Sales Hub: CRM intuitivo que agiliza la venta para equipos en crecimiento"](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13193567)**

**Rating:** 5.0/5.0 stars

_— Prateek M._

[Read full review](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13193567)

#### What Are G2 Users Discussing About HubSpot Sales Hub?

- [¿Cómo ha impactado HubSpot Sales Hub en la gestión del embudo de ventas en pequeñas y medianas empresas?](https://www.g2.com/es/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments
- [¿Para qué se utiliza HubSpot Sales Hub?](https://www.g2.com/es/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments
- [What is HubSpot good for?](https://www.g2.com/es/discussions/what-is-hubspot-good-for) - 2 comments
- [¿Cómo uso HubSpot para ventas?](https://www.g2.com/es/discussions/how-do-i-use-hubspot-for-sales) - 3 comments
- [¿Qué puedes hacer con HubSpot gratuito?](https://www.g2.com/es/discussions/what-can-you-do-with-free-hubspot) - 2 comments

### [Gong](https://www.g2.com/products/gong/reviews)

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.

**Average Rating:** 4.7/5.0

**Total Reviews:** 6,505

#### How Do G2 Users Rate Gong?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Gong?

- **Seller:** [Gong](https://www.g2.com/sellers/gong)
- **Company Website:** www.gong.io
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @Gong\_io  
7,641 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6dfdedbcf143d0671dad85ecb40fd7787695be38c931e20bda9ac4a4ea153380&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10454372%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,801 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Medium, 18% Large

#### What Do G2 Reviewers Say About Gong?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions.
- Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights.
- Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching.
- Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance.
- Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly.

##### Cons

- Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging.
- Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls.
- Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong.
- Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration.
- Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions.

#### What Are Recent G2 Reviews of Gong?

**["Actionable Conversation Insights That Keep Teams Aligned."](https://www.g2.com/survey_responses/gong-review-12837945)**

**Rating:** 5.0/5.0 stars

_— Connor H._

[Read full review](https://www.g2.com/survey_responses/gong-review-12837945)

**["Brilliant AI, Extremely Intuitive Platform"](https://www.g2.com/survey_responses/gong-review-12892641)**

**Rating:** 5.0/5.0 stars

_— Lilian S._

[Read full review](https://www.g2.com/survey_responses/gong-review-12892641)

#### What Are G2 Users Discussing About Gong?

- [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments
- [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights)
- [What is Gong used for?](https://www.g2.com/discussions/what-is-gong-used-for)
- [Is Gong a public?](https://www.g2.com/discussions/is-gong-a-public) - 1 comment
- [How Much Does Gong IO cost?](https://www.g2.com/discussions/how-much-does-gong-io-cost) - 1 comment

### [CallRail](https://www.g2.com/products/callrail/reviews)

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,742

#### How Do G2 Users Rate CallRail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.3/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CallRail?

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail  
6,067 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small, 22% Medium

#### What Do G2 Reviewers Say About CallRail?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency.
- Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility.
- Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns.
- Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies.
- Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights.

##### Cons

- Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs.
- Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections.
- Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features.
- Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges.
- Users often face **number issues** , including spam calls and concerns about billing based on call minutes.

#### What Are Recent G2 Reviews of CallRail?

**["Effortless Call Tracking with AI Insights, Needs Setup Simplification"](https://www.g2.com/survey_responses/callrail-review-11188871)**

**Rating:** 4.5/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/survey_responses/callrail-review-11188871)

**["Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance"](https://www.g2.com/survey_responses/callrail-review-12646622)**

**Rating:** 4.5/5.0 stars

_— Manind G._

[Read full review](https://www.g2.com/survey_responses/callrail-review-12646622)

#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management

**Average Rating:** 4.4/5.0

**Total Reviews:** 24,690

#### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Account Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Medium, 34% Large

#### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location.
- Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement.
- Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration.
- Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly.
- Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs.

##### Cons

- Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing.
- Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs.
- Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily.
- Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting.
- Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets.

#### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)?

**["Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)**

**Rating:** 4.0/5.0 stars

_— Akshara G._

[Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)

**["Agentforce Sales Centralizes Customer Data with Powerful Dashboards and Automation"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740)**

**Rating:** 4.0/5.0 stars

_— Javiera I._

[Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740)

#### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)?

- [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments
- [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments
- [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments
- [What makes high velocity sales more powerful than ever?](https://www.g2.com/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment
- [How do I enable Inbox in Salesforce?](https://www.g2.com/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments

### [Otter.ai](https://www.g2.com/products/otter-ai/reviews)

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023.

**Average Rating:** 4.4/5.0

**Total Reviews:** 499

#### How Do G2 Users Rate Otter.ai?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Otter.ai?

- **Seller:** [Otter.ai](https://www.g2.com/sellers/otter-ai)
- **Company Website:** otter.ai
- **HQ Location:** Mountain View, California
- **Twitter:** @otter\_ai  
17,074 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d7cf63698d850ec5f00e57a8e5c58280f4f621c4ee2cf05bd271c2460181b71&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F35593855%2F&secure%5Burl_type%5D=linkedin_company_website)  
282 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 70% Small, 20% Medium

#### What Do G2 Reviewers Say About Otter.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Otter.ai, enabling seamless transcription and effective summarization of discussions.
- Users appreciate the **helpfulness** of Otter.ai for effortless note-taking and easy access to meeting summaries.
- Users value the **high accuracy** of Otter.ai, appreciating its 95% accurate transcripts and speaker recognition capabilities.
- Users appreciate the **quick and accurate transcription** provided by Otter.ai, enhancing productivity and collaboration in meetings.
- Users value the **organized meeting summaries** of Otter.ai that enhance clarity and accessibility of key points.

##### Cons

- Users face **recording issues** with agent participation confusion and occasional transcription failures, leading to manual recordings instead.
- Users experience **accuracy issues** with Otter.ai, especially with accents, background noise, and overlapping conversations.
- Users report **inaccuracy issues** with Otter.ai, especially with quick speech, heavy accents, and multiple speakers.
- Users encounter **AI inaccuracy** with Otter.ai, especially with accents, background noise, and multiple speakers, affecting transcript quality.
- Users note **missing features** in Otter.ai, especially regarding post-meeting summaries and speaker identification reliability.

#### What Are Recent G2 Reviews of Otter.ai?

**["Retrieve and review talks and webinars easily, with a very intuitive experience"](https://www.g2.com/survey_responses/otter-ai-review-13266593)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/otter-ai-review-13266593)

**["A Great Time-Saving Tool for Automated Meeting Notes and Summaries with Otter.ai"](https://www.g2.com/survey_responses/otter-ai-review-13136196)**

**Rating:** 5.0/5.0 stars

_— Kayreal P._

[Read full review](https://www.g2.com/survey_responses/otter-ai-review-13136196)

#### What Are G2 Users Discussing About Otter.ai?

- [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote
- [How good is Otter AI?](https://www.g2.com/discussions/how-good-is-otter-ai)
- [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote
- [Does Otter AI work with Microsoft teams?](https://www.g2.com/discussions/does-otter-ai-work-with-microsoft-teams) - 1 comment, 1 upvote
- [What does otter AI do?](https://www.g2.com/discussions/what-does-otter-ai-do) - 2 comments, 1 upvote

### [Talkdesk](https://www.g2.com/es/products/talkdesk/reviews)

Talkdesk® está liderando una nueva era en la experiencia del cliente con la Automatización de la Experiencia del Cliente (CXA), una nueva categoría y plataforma diseñada para automatizar toda la complejidad de los viajes modernos del cliente. CXA reemplaza los flujos de trabajo fragmentados y coordinados por humanos con una orquestación autónoma de IA multiagente que ofrece un servicio inteligente, escalable y enfocado en resultados a lo largo de todo el ciclo de vida del cliente. Aprende más en: https://www.talkdesk.com/use-cases/ En el núcleo de CXA se encuentra Talkdesk Data Cloud, que convierte transcripciones, grabaciones de llamadas, notas de casos y registros de clientes de CRMs y sistemas de registro en conocimiento procesable en tiempo real. Esto permite a los agentes de IA operar con pleno contexto, colaborando sin problemas para resolver problemas complejos de los clientes con rapidez, precisión y adaptabilidad. Talkdesk CXA apoya tanto los flujos de trabajo interindustriales como los casos de uso especializados en sectores como la salud, los servicios financieros, el comercio minorista, los servicios públicos, los viajes y el gobierno. Con agentes de IA preconstruidos, un ciclo virtuoso de automatización (Descubrir, Construir, Orquestar, Medir) y un rápido tiempo de valor, Talkdesk ayuda a las empresas a modernizar la experiencia del cliente sin necesidad de una renovación completa. Confiado por marcas globales y reconocido por su innovación continua, Talkdesk empodera a las organizaciones para aumentar los ingresos, reducir costos y transformar la entrega de servicios a través de una automatización coordinada y dirigida por IA. Las empresas que aman a sus clientes usan Talkdesk. Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y compañías son marcas comerciales™ o marcas registradas® de sus respectivos titulares. Su uso no implica ninguna afiliación o respaldo por parte de ellos.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,488

#### How Do G2 Users Rate Talkdesk?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.9/10 (Category avg: 9.5/10)
- **Puntuación del cliente:** 10.0/10 (Category avg: 8.5/10)
- **Resumen de texto:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Talkdesk?

- **Vendedor:** [Talkdesk](https://www.g2.com/es/sellers/talkdesk)
- **Sitio web de la empresa:** www.talkdesk.com
- **Año de fundación:** 2011
- **Ubicación de la sede:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Representante de Servicio al Cliente
- **Top Industries:** Servicios al Consumidor, Software de Computadora
- **Company Size:** 60% Medium, 20% Small

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **facilidad de uso** de Talkdesk, lo que permite un seguimiento eficiente de las llamadas y mejora la productividad general.
- Los usuarios aprecian la **eficiencia** de Talkdesk, lo que permite una comunicación fluida a través de plataformas y mejora las operaciones de servicio al cliente.
- Los usuarios aprecian las **características completas** de Talkdesk, que permiten flujos de trabajo eficientes y mejoran las interacciones con los clientes.
- Los usuarios aprecian la **fácil integración de CRM** de Talkdesk, mejorando la eficiencia y la comunicación para los equipos de soporte al cliente.
- Los usuarios elogian a Talkdesk por su **soporte al cliente excepcional** y su integración fluida que mejora la eficiencia del equipo.

##### Cons

- Los usuarios a menudo enfrentan **problemas de llamadas** con Talkdesk, incluyendo mala calidad de audio y llamadas caídas durante las conversaciones.
- Los usuarios a menudo enfrentan **problemas técnicos** con Talkdesk, incluyendo llamadas caídas y fallos del sistema que requieren reinicios frecuentes.
- Los usuarios encuentran las **funciones faltantes** en Talkdesk frustrantes, obstaculizando la eficiencia y el flujo de trabajo durante las llamadas y la gestión de tickets.
- Los usuarios experimentan **problemas de notificación** con Talkdesk, lo que lleva a cambios inesperados de estado sin conexión y frustrantes problemas técnicos.
- Los usuarios a menudo enfrentan **problemas de conexión** con Talkdesk, causando retrasos frustrantes y requiriendo reinicios frecuentes de la aplicación.

#### What Are Recent G2 Reviews of Talkdesk?

**["Talkdesk mantiene las llamadas organizadas con potentes informes y perspectivas de coaching."](https://www.g2.com/es/survey_responses/talkdesk-review-13236400)**

**Rating:** 5.0/5.0 stars

_— Mallory S._

[Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-13236400)

**["Soporte omnicanal, IA impulsada por datos, llena de capacidades"](https://www.g2.com/es/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-11334066)

#### What Are G2 Users Discussing About Talkdesk?

- [¿Cómo está Talkdesk transformando las operaciones de servicio al cliente con sus innovadoras soluciones de centro de llamadas?](https://www.g2.com/es/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [¿Para qué se utiliza Talkdesk?](https://www.g2.com/es/discussions/what-is-talkdesk-used-for) - 2 comments

### [Substrata](https://www.g2.com/products/substrata-substrata/reviews)

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,102

#### How Do G2 Users Rate Substrata?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Substrata?

- **Seller:** [Substrata](https://www.g2.com/sellers/substrata-221a11cc-8331-453c-b030-2fd1cd2f19ea)
- **Company Website:** www.substrata.me
- **Year Founded:** 2020
- **HQ Location:** Tel Aviv, Israel
- **Twitter:** @SubstrataHQ  
517 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a52ceae0c10051c0684d9809a4ca491659604e05cb588ada06d0642e2f54ba79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsubstrata-company%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, Project Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 45% Small, 41% Medium

#### What Do G2 Reviewers Say About Substrata?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy** of Substrata in enhancing communication clarity and strategic messaging for stakeholders.
- Users find Substrata **invaluable for project management** , enhancing communication, coordination, and decision-making efficiency in solar projects.
- Users highly value the **clarified and actionable communication** enabled by Substrata's advanced tools for effective outreach.
- Users value the **strategic communication enhancement** from Substrata, empowering them to engage clients effectively with tailored messages.
- Users value the **time-saving capabilities** of Substrata, enabling efficient prospect tracking and streamlined outreach efforts.

##### Cons

- Users find the **initial learning curve** of Substrata challenging, needing time to master its features and insights.
- Users desire more **customization options** for improved usability, especially for C-level executives managing diverse metrics.
- Users find the **initial setup and complex interface** of Substrata overwhelming, impacting the overall user experience.
- Users find the **time-consuming setup** and analysis process of Substrata challenging, creating hurdles in quick data access.
- Users find the **dashboard overwhelming** initially, needing time to learn and customize advanced features effectively.

#### What Are Recent G2 Reviews of Substrata?

**["Signals Helps Us Understand What Is Happening Beneath the Conversation"](https://www.g2.com/survey_responses/substrata-review-13238954)**

**Rating:** 5.0/5.0 stars

_— Landy G._

[Read full review](https://www.g2.com/survey_responses/substrata-review-13238954)

**["Q for Email: Elevates B2B Emails with Better Tone, Trust, and Confidence"](https://www.g2.com/survey_responses/substrata-review-13261873)**

**Rating:** 5.0/5.0 stars

_— Josh B._

[Read full review](https://www.g2.com/survey_responses/substrata-review-13261873)

### [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews)

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,395

#### How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

- **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706)
- **Company Website:** www.zoominfo.com
- **Year Founded:** 2000
- **HQ Location:** Vancouver, WA
- **Twitter:** @ZoomInfo  
23,515 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,221 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 63% Medium, 24% Large

#### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accurate B2B contact data** and intuitive filtering options, enhancing targeted prospecting and campaign efficiency.
- Users appreciate the **accuracy of data and intent signals** , enhancing their lead generation and targeting efforts effectively.
- Users find **GTM Studio easy to use** , enhancing lead enrichment with simple segmentation and sorting options.
- Users value the **reliable and accurate B2B contact data** from GTM Studio, enhancing campaign targeting and efficiency.
- Users value the **reliable and accurate B2B contact data** offered by GTM Studio, enhancing their targeting and campaign efficiency.

##### Cons

- Many users find the **pricing too high** for small teams, making it less accessible for their needs.
- Users experience **data inaccuracy** , with outdated information and missing data for niche roles affecting reliability.
- Users note that the **high pricing** may not be suitable for smaller teams with limited budgets.
- Users find the **learning curve steep** initially due to the platform's complexity and extensive features.
- Users find the **complex interface** of GTM Studio challenging initially, requiring training to navigate effectively.

#### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

**["Amazing Platform That Helps Marketers Bridge the Gap with your Audience"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)

**["Account Exectuive"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)**

**Rating:** 5.0/5.0 stars

_— Alex P._

[Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)

#### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

- [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights)
- [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for)
- [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for)
- [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops)
- [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide)

### [Aircall](https://www.g2.com/products/aircall/reviews)

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,608

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 5.0/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues.
- Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency.
- Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications.
- Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations.
- Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency.

##### Cons

- Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts.
- Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication.
- Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience.
- Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience.
- Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance.

#### What Are Recent G2 Reviews of Aircall?

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

**["Strong and clear communication with clients, without SPAM"](https://www.g2.com/survey_responses/aircall-review-13235979)**

**Rating:** 4.0/5.0 stars

_— Charbel De Jesus P._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13235979)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [Balto](https://www.g2.com/products/balto/reviews)

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data.

**Average Rating:** 4.8/5.0

**Total Reviews:** 581

#### How Do G2 Users Rate Balto?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.5/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Balto?

- **Seller:** [Balto](https://www.g2.com/sellers/balto)
- **Company Website:** www.balto.ai
- **Year Founded:** 2017
- **HQ Location:** St Louis, US
- **Twitter:** @balto\_ai  
243 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cc9e9cbafaa6a63e7a778747e3b37acb55b15f89faccf9bcef7de766a902726&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16265721%2F&secure%5Burl_type%5D=linkedin_company_website)  
162 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Medicare Sales Representative, MSR
- **Top Industries:** Insurance, Consumer Services
- **Company Size:** 48% Medium, 24% Large

#### What Do G2 Reviewers Say About Balto?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls.
- Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly.
- Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions.
- Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call.
- Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions.

##### Cons

- Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes.
- Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input.
- Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls.
- Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues.
- Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow.

#### What Are Recent G2 Reviews of Balto?

**["Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching"](https://www.g2.com/survey_responses/balto-review-12794530)**

**Rating:** 5.0/5.0 stars

_— Schantera M._

[Read full review](https://www.g2.com/survey_responses/balto-review-12794530)

**["The Pros and Cons of using Balto."](https://www.g2.com/survey_responses/balto-review-9832751)**

**Rating:** 4.0/5.0 stars

_— Eric M._

[Read full review](https://www.g2.com/survey_responses/balto-review-9832751)

#### What Are G2 Users Discussing About Balto?

- [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for)

### [InMoment Experience Improvement (XI) Platform](https://www.g2.com/es/products/inmoment-experience-improvement-xi-platform/reviews)

InMoment, el líder en mejorar experiencias y la empresa de plataforma y servicios de CX más recomendada en el mundo, es reconocida por ayudar a los clientes a recopilar e integrar datos de experiencia del cliente para descubrir las ideas que permiten las acciones más inteligentes. Como los marcadores de ritmo en la aplicación de IA galardonada, sus clientes globales activan cada byte de sus datos de experiencia, desde encuestas estructuradas y reseñas sociales hasta conversaciones no estructuradas de registros de llamadas, correos electrónicos, tickets de soporte y transcripciones de chat para descomponer los silos de datos. Esta tecnología única combinada con expertos de la industria internos empodera a las marcas para obtener ROI de sus programas de CX en la mitad del tiempo que sus competidores. Desbloquea el verdadero potencial de cada pieza de datos del cliente con InMoment. Para aprender más, visita inmoment.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 314

#### How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.3/10 (Category avg: 9.5/10)

#### Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

- **Vendedor:** [PG Forsta](https://www.g2.com/es/sellers/pg-forsta)
- **Ubicación de la sede:** Salt Lake City, Utah
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e56037fcec61d213a1f4229eb926938e0c1373395be6ee138691fc922b14a1dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweareinmoment%2F&secure%5Burl_type%5D=linkedin_company_website)  
411 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Producto, Gerente de Éxito del Cliente
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 47% Small, 39% Medium

#### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

**["Integración perfecta con POS para encuesta"](https://www.g2.com/es/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)**

**Rating:** 5.0/5.0 stars

_— Lakshay D._

[Read full review](https://www.g2.com/es/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)

**["Herramientas fáciles de usar. Personal visionario de apoyo."](https://www.g2.com/es/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)**

**Rating:** 5.0/5.0 stars

_— Beth W._

[Read full review](https://www.g2.com/es/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)

#### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

- [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/es/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for)

### [RingEX](https://www.g2.com/products/ringex/reviews)

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,391

#### How Do G2 Users Rate RingEX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.5/10)
- **Customer Scoring:** 10.0/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RingEX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates.
- Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction.
- Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use.
- Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration.
- Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences.

##### Cons

- Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance.
- Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges.
- Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience.
- Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support.
- Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration.

#### What Are Recent G2 Reviews of RingEX?

**["Packed All-in-One Platform with Seamless Calling, Video, and SMS"](https://www.g2.com/survey_responses/ringex-review-13274420)**

**Rating:** 4.5/5.0 stars

_— Benjamin B._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13274420)

**["All-in-One Communications Hub with Powerful Integrations"](https://www.g2.com/survey_responses/ringex-review-13227167)**

**Rating:** 5.0/5.0 stars

_— Cyprian A._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13227167)

#### What Are G2 Users Discussing About RingEX?

- [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for)
- [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments
- [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office)

### [Nooks](https://www.g2.com/products/nooks/reviews)

Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,667

#### How Do G2 Users Rate Nooks?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Nooks?

- **Seller:** [Nooks](https://www.g2.com/sellers/nooks)
- **Company Website:** www.nooks.ai
- **HQ Location:** San Francisco, California
- **Twitter:** @JoinNooks  
390 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website)  
390 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SDR, Business Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 50% Medium, 25% Small

#### What Do G2 Reviewers Say About Nooks?

_AI-generated summary from verified user reviews_

##### Pros

- Users find that Nooks offers **time-saving** features, enhancing efficiency and allowing for more calls in less time.
- Users find Nooks to be exceptionally **easy to use** , with a beginner-friendly interface and intuitive navigation.
- Users find Nooks enables **exceptional efficiency** with faster dialing and intuitive features that enhance productivity.
- Users love the **efficient parallel dialing** feature of Nooks, boosting their call volume and enhancing conversations.
- Users value the **efficient lead generation** capabilities of Nooks, enhancing productivity and enabling targeted outreach effectively.

##### Cons

- Users face frequent **call issues** with Nooks, including slow connections and frustrating glitches during calls.
- Users face **dialer issues** with incorrect numbers being dialed and challenges in connecting with intended contacts.
- Users find the **missing features** in Nooks limiting, particularly lacking sorting options and multi-tab operation.
- Users face **dialer limitations** with Nooks, including issues with task triggers and double calls to prospects.
- Users report **connection issues** with Nooks, including delays and drops during calls, impacting communication quality.

#### What Are Recent G2 Reviews of Nooks?

**["Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer"](https://www.g2.com/survey_responses/nooks-review-13172157)**

**Rating:** 5.0/5.0 stars

_— Deep K._

[Read full review](https://www.g2.com/survey_responses/nooks-review-13172157)

**["Significant Boost in Connect Rates with Seamless CRM"](https://www.g2.com/survey_responses/nooks-review-13124572)**

**Rating:** 5.0/5.0 stars

_— Laura N._

[Read full review](https://www.g2.com/survey_responses/nooks-review-13124572)

### [Fireflies.ai](https://www.g2.com/es/products/fireflies-ai/reviews)

Fireflies es un asistente de voz con inteligencia artificial que ayuda a transcribir, resumir, tomar notas y completar acciones durante las reuniones. Nuestro asistente de IA, Fred, se integra con todas las principales plataformas de conferencias web del mundo como Zoom, Google Meet, Webex y Microsoft Teams, junto con aplicaciones empresariales como Hubspot, Slack, Trello, Asana, Salesforce y más. Grabar: Graba instantáneamente reuniones en todas las principales plataformas de conferencias web. Invita a Fireflies o haz que las capture automáticamente. Transcribir: Fireflies puede transcribir reuniones en vivo o archivos de audio que subas. Revisa las transcripciones y escucha el audio simultáneamente. Resumir: AI Super Summaries te proporciona resúmenes detallados de reuniones, esquemas, notas de reuniones, palabras clave y elementos de acción. ¡Rastrea y revisa rápidamente una reunión completa en 5 minutos! Colaborar: Añade comentarios y marca momentos importantes en las llamadas para que tus compañeros de equipo los revisen fácilmente. Buscar: Revisa una llamada de una hora en menos de 5 minutos. Filtra por elementos de acción, fechas, métricas y otros temas importantes. Integrar: Tus notas de reuniones, transcripciones y grabaciones son más valiosas cuando se sincronizan automáticamente con las herramientas y plataformas que ya usas. Registra notas de reuniones, transcripciones y grabaciones en tus aplicaciones de CRM y colaboración como Salesforce, Hubspot, Slack, Zapier y muchas más. Analizar: La inteligencia de conversación genera ideas sobre el tiempo de conversación, tendencias de temas, sentimiento y mucho más. La suite de inteligencia de conversación te permite identificar qué funciona y qué no en las llamadas. Las ideas te ayudan a entrenar a tu equipo de ventas para cerrar más tratos. Ayudan a tus reclutadores a contratar talento de primer nivel más rápido al identificar tendencias en las entrevistas con candidatos. Toda tu organización puede construir mejores productos al sintonizar con la voz de tu cliente. Descubre qué mensajes funcionan y cuáles no a partir de las interacciones con clientes y equipos.

**Average Rating:** 4.7/5.0

**Total Reviews:** 749

#### How Do G2 Users Rate Fireflies.ai?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.1/10 (Category avg: 9.5/10)
- **Inteligencia Artificial:** 8.6/10 (Category avg: 8.6/10)
- **Puntuación del cliente:** 7.7/10 (Category avg: 8.5/10)
- **Resumen de texto:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Fireflies.ai?

- **Vendedor:** [Fireflies.ai](https://www.g2.com/es/sellers/fireflies-ai)
- **Año de fundación:** 2016
- **Ubicación de la sede:** San Francisco, CA
- **Twitter:** @firefliesai  
7,516 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274dcd1ef3157ea6d112b166043133401faf4bdbaff18e1b16ac1e805199334&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10931378&secure%5Burl_type%5D=linkedin_company_website)  
130 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director Ejecutivo, Fundador
- **Top Industries:** Consultoría, Marketing y publicidad
- **Company Size:** 78% Small, 18% Medium

#### What Do G2 Reviewers Say About Fireflies.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios destacan la **transcripción precisa en tiempo real** de Fireflies.ai, haciendo la gestión de reuniones fluida y eficiente.
- A los usuarios les encanta la **facilidad de uso** de Fireflies.ai, encontrándolo simple de configurar y altamente preciso.
- Los usuarios aprecian la **alta precisión** de la transcripción de Fireflies.ai, mejorando significativamente la comprensión y la facilidad de uso.
- A los usuarios les encantan las **funciones que ahorran tiempo** de Fireflies.ai, transformando su productividad durante las reuniones de video sin esfuerzo.
- Los usuarios aprecian la **alta precisión** de las transcripciones de Fireflies.ai, señalando mejoras significativas sobre las herramientas de transcripción anteriores.

##### Cons

- Los usuarios notan ocasionalmente **inexactitudes de la IA** , como identificar incorrectamente elementos de acción, pero lo encuentran manejable en general.
- Los usuarios tienen dificultades con la **navegación y las preocupaciones de privacidad** en relación con la gestión de reuniones, lo que afecta su experiencia general con Fireflies.ai.
- Los usuarios encuentran que Fireflies.ai es **caro** , especialmente para uso personal y las funciones adicionales de IA requeridas.
- Los usuarios expresan preocupaciones sobre las **limitaciones de la IA** en cuanto a la transparencia de datos, la privacidad y la necesidad de mejorar la funcionalidad.
- Los usuarios encuentran que la **pobre resumida** de Fireflies.ai complica compartir y editar notas de reuniones de manera efectiva.

#### What Are Recent G2 Reviews of Fireflies.ai?

**["Grandes resúmenes automatizados, sincronización perfecta de Slack/CRM y una búsqueda global que salva vidas"](https://www.g2.com/es/survey_responses/fireflies-ai-review-12754153)**

**Rating:** 4.0/5.0 stars

_— Denis M._

[Read full review](https://www.g2.com/es/survey_responses/fireflies-ai-review-12754153)

**["Fireflies me mantiene 100% presente: resúmenes precisos, interfaz de usuario simple, integración perfecta con CRM."](https://www.g2.com/es/survey_responses/fireflies-ai-review-13058770)**

**Rating:** 4.5/5.0 stars

_— Pasi R._

[Read full review](https://www.g2.com/es/survey_responses/fireflies-ai-review-13058770)

#### What Are G2 Users Discussing About Fireflies.ai?

- [How has Fireflies.ai supported your meeting transcription, and what features do you find most useful?](https://www.g2.com/es/discussions/how-has-fireflies-ai-supported-your-meeting-transcription-and-what-features-do-you-find-most-useful) - 2 comments
- [¿Funciona la IA de fireflies con equipos?](https://www.g2.com/es/discussions/fireflies-ai-does-fireflies-ai-work-with-teams) - 2 comments, 1 upvote
- [¿Funciona la IA de fireflies con equipos?](https://www.g2.com/es/discussions/does-fireflies-ai-work-with-teams) - 1 comment, 1 upvote
- [¿La IA de luciérnagas graba video?](https://www.g2.com/es/discussions/fireflies-ai-does-fireflies-ai-record-video) - 1 comment, 1 upvote
- [¿Graba video Fireflies Ai?](https://www.g2.com/es/discussions/does-fireflies-ai-record-video) - 5 comments, 2 upvotes

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Categorías Destacadas

[Plataformas de comercio electrónico](https://www.g2.com/es/categories/e-commerce-platforms)

[Software de inteligencia conversacional](https://www.g2.com/es/categories/conversation-intelligence)

[Software de automatización de marketing](https://www.g2.com/es/categories/marketing-automation)

[Software de Gestión de Personal para Centros de Contacto](https://www.g2.com/es/categories/contact-center-workforce)

[Herramientas y software de monitoreo de infraestructura en la nube](https://www.g2.com/es/categories/cloud-infrastructure-monitoring)

Categorías Similares

- [Herramientas de juego de roles de ventas de IA](/es/categories/ai-sales-roleplay-tools)
- [Sala de Ventas Digital](/es/categories/digital-sales-room)
- [Seguimiento de correo electrónico](/es/categories/email-tracking)
- [Coincidencia y Enrutamiento de Prospecto a Cuenta](/es/categories/lead-to-account-matching-and-routing)

- [Seguimiento de Llamadas Salientes](/es/categories/outbound-call-tracking)
- [Coaching de Ventas](/es/categories/sales-coaching)
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- [Compromiso de Ventas](/es/categories/sales-engagement)

- [Generación de Documentos de CRM de Salesforce](/es/categories/salesforce-crm-document-generation)
- [Gestión del Rendimiento de Ventas](/es/categories/sales-performance-management)
- [Planificación de Ventas](/es/categories/sales-planning)
- [Capacitación y Incorporación de Ventas](/es/categories/sales-training-and-onboarding)

[Browse Inteligencia de Conversación Themes](/es/categories/conversation-intelligence/themes)