# Mejor Software de Gestión de Personal para Centros de Contacto con Capacidades de Acceso móvil ## How Many Software de Gestión de Personal para Centros de Contacto Products Does G2 Track? **Total Products under this Category:** 97 ### Category Stats (Aug 2026) - **Average Rating:** 4.22/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Peopleware (+0.51%) - Among all products in this category, Peopleware recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Software de Gestión de Personal para Centros de Contacto Products? **Por qué puedes confiar en las clasificaciones de software de G2:** - 30 Analistas y Expertos en Datos - 24,100+ Reseñas auténticas - 97+ Productos - Clasificaciones Imparciales Las clasificaciones de software de G2 se basan en reseñas de usuarios verificadas, moderación rigurosa y una metodología de investigación consistente mantenida por un equipo de analistas y expertos en datos. Cada producto se mide utilizando los mismos criterios transparentes, sin colocación pagada ni influencia del proveedor. Aunque las reseñas reflejan experiencias reales de los usuarios, que pueden ser subjetivas, ofrecen información valiosa sobre cómo funciona el software en manos de profesionales. Juntos, estos aportes impulsan el G2 Score, una forma estandarizada de comparar herramientas dentro de cada categoría. ## G2 Grid® for Software de Gestión de Personal para Centros de Contacto ![G2 Grid® for Software de Gestión de Personal para Centros de Contacto plotting products by satisfaction and market presence](https://www.g2.com/es/categories/contact-center-workforce/grids.png?focus%5B%5D=5494&focus%5B%5D=9132&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=37283&focus%5B%5D=16976&focus%5B%5D=5511&focus%5B%5D=1342579) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, RingCentral Contact Center, Verint Workforce Management, Talkdesk, y RingCX. Underlying data: [Grid® JSON](https://www.g2.com/es/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=verint-workforce-management&focus%5B%5D=talkdesk&focus%5B%5D=ringcx) **Sponsored** ### SAP Service Cloud SAP Service Cloud es una solución de servicio al cliente para la era agéntica. Te permite convertir solicitudes complejas en experiencias personalizadas y sin esfuerzo para cada cliente, con el poder y la eficiencia de la IA. Con SAP Service Cloud puedes: \* Llegar a la resolución correcta más rápido: Automatiza solicitudes rutinarias y guía a los agentes con resúmenes impulsados por IA, recomendaciones y próximas mejores acciones para reducir el esfuerzo y el tiempo de resolución. \* Personalizar el soporte a escala: Usa datos unificados de clientes y de negocios con información de IA para ofrecer interacciones conscientes del contexto en cada canal. \* Convertir el servicio en un impulsor de crecimiento: Reduce proactivamente las escalaciones, mejora la retención, identifica oportunidades de ingresos y reduce el costo de servicio con análisis y automatización enfocados en resultados. [Visitar sitio web](https://www.g2.com/es/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=54&secure%5Bchosen_at%5D=2026-08-15T09%3A30%3A56Z&secure%5Bdisplayable_resource_id%5D=1989&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=135229&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=54&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fes%2Fcategories%2Fcontact-center-workforce%2Ff%2Fmobile-access&secure%5Btoken%5D=87efe469868b456ab1a557f2d5d3a401c4f555aa81f39aa342bf4e51933d0000&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. **Average Rating:** 4.2/5.0 **Total Reviews:** 207 #### How Do G2 Users Rate Verint Workforce Management? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Automation:** 7.8/10 (Category avg: 8.1/10) - **Productivity Analysis:** 7.9/10 (Category avg: 8.3/10) - **Intraday Management:** 8.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind Verint Workforce Management? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® - **Ownership:** Thoma Bravo #### Who Uses This Product? - **Top Industries:** Insurance, Financial Services - **Company Size:** 55% Large, 35% Medium #### What Do G2 Reviewers Say About Verint Workforce Management? _AI-generated summary from verified user reviews_ ##### Pros - Users find Verint Workforce Management to be **extremely user friendly** , making processes easy to learn and understand. - Users highlight the **efficiency** of Verint Workforce Management, praising its real-time capabilities and time-saving features. - Users appreciate the **ease of scheduling and real-time updates** offered by Verint Workforce Management for effective agent management. - Users value the **robust features** of Verint Workforce Management, enhancing operational efficiency and supporting diverse business needs. - Users appreciate the **real-time monitoring and reporting** features of Verint Workforce Management for effective agent management. ##### Cons - Users find **limited customization** options frustrating, wishing for more granular control over dashboard and reporting features. - Users often struggle with a **steep learning curve** and find the interface of Verint Workforce Management unintuitive. - Users find the **user interface cumbersome** compared to competitors, with navigation issues affecting overall experience. - Users feel Verint Workforce Management is **missing key features** that hinder detailed reporting and configuration ease. - Users find **reporting poor** in Verint Workforce Management, highlighting delays and difficulties in navigating modules. #### What Are Recent G2 Reviews of Verint Workforce Management? **["Robust WFM Solution with Room for Improvement"](https://www.g2.com/survey_responses/verint-workforce-management-review-13001389)** **Rating:** 4.0/5.0 stars _— Joe B._ [Read full review](https://www.g2.com/survey_responses/verint-workforce-management-review-13001389) **["Staffing made easy"](https://www.g2.com/survey_responses/verint-workforce-management-review-13024202)** **Rating:** 5.0/5.0 stars _— Edward R._ [Read full review](https://www.g2.com/survey_responses/verint-workforce-management-review-13024202) #### What Are G2 Users Discussing About Verint Workforce Management? - [What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) - 1 comment - [What is Verint Workforce Management used for?](https://www.g2.com/discussions/what-is-verint-workforce-management-used-for) - 1 comment - [What is the best workforce management software?](https://www.g2.com/discussions/verint-workforce-management-what-is-the-best-workforce-management-software) - [How do you request time off in Verint?](https://www.g2.com/discussions/how-do-you-request-time-off-in-verint) - 1 comment - [What does workforce management software do?](https://www.g2.com/discussions/verint-workforce-management-what-does-workforce-management-software-do) ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,488 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Automation:** 9.0/10 (Category avg: 8.1/10) - **Productivity Analysis:** 9.2/10 (Category avg: 8.3/10) - **Intraday Management:** 9.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)** **Rating:** 5.0/5.0 stars _— Mallory S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400) **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 #### How Do G2 Users Rate NICE CXone? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Automation:** 8.9/10 (Category avg: 8.1/10) - **Productivity Analysis:** 9.2/10 (Category avg: 8.3/10) - **Intraday Management:** 9.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind NICE CXone? - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 employees on LinkedIn® - **Ownership:** NASDAQ: NICE #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Service Agent - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Medium, 34% Large #### What Do G2 Reviewers Say About NICE CXone? _AI-generated summary from verified user reviews_ ##### Pros - Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. - Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. - Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. - Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. - Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. ##### Cons - Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. - Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. - Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. - Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. - Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. #### What Are Recent G2 Reviews of NICE CXone? **["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)** **Rating:** 4.5/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) **["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)** **Rating:** 4.5/5.0 stars _— Nilesh S._ [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) #### What Are G2 Users Discussing About NICE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) Aspect delivers an intelligent workforce platform that helps enterprises prevent disruption, protect service levels, and reduce manual effort by embedding intelligence directly into daily operations. Our brand promise is real-time, policy-aware guidance and automation that keeps decisions transparent, explainable, and under human control—so teams can prevent disruption instead of reacting to it. Aspect’s Workforce Engagement Management (WEM) portfolio includes cloud, hybrid, and on-premises deployments, with capabilities across forecasting, scheduling, adherence and intraday management, quality monitoring and coaching workflows, performance management dashboards and KPIs, and employee engagement and gamification. It is built on Aspect WorkforceOS, with APIs and integration tools via the Developer Portal, and supports connectivity across major CCaaS, CRM, and collaboration ecosystems. For operations leaders, planners, supervisors, and agents, Aspect Workforce helps solve the day-to-day challenges of fluctuating demand, complex labor rules, and siloed tools that force teams into constant firefighting. By connecting real-time signals to approved actions, Aspect improves efficiency and accuracy, helps reduce avoidable labor waste, and strengthens service performance—so organizations can cut costs while improving workforce experiences and customer outcomes. **Average Rating:** 4.2/5.0 **Total Reviews:** 304 #### How Do G2 Users Rate Aspect Workforce? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10) - **Automation:** 8.1/10 (Category avg: 8.1/10) - **Productivity Analysis:** 8.0/10 (Category avg: 8.3/10) - **Intraday Management:** 8.6/10 (Category avg: 8.2/10) #### Who Is the Company Behind Aspect Workforce? - **Seller:** [Aspect Software](https://www.g2.com/sellers/aspect-software) - **Company Website:** www.aspect.com - **Year Founded:** 1973 - **HQ Location:** Atlanta, GA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe0663343d33c9b43ad241bacdc8e0a609dc9e6a3170be73a578be1c5d286150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3393%2F&secure%5Burl_type%5D=linkedin_company_website) 994 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 63% Large, 29% Medium #### What Do G2 Reviewers Say About Aspect Workforce? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **efficiency of forecasting and scheduling** with Aspect Workforce, enhancing operational management significantly. - Users value the **robust scheduling and forecasting capabilities** of Aspect Workforce, enhancing staff management and planning efficiency. - Users find Aspect Workforce's **ease of use** invaluable, simplifying scheduling and enhancing overall operational efficiency. - Users appreciate the **powerful forecasting and scheduling tools** of Aspect Workforce, enabling efficient planning and management. - Users value the **strong scheduling and management features** of Aspect Workforce, enhancing efficiency and operational excellence. ##### Cons - Users find the **learning curve steep** , leading to challenges in adoption and effective use for smaller teams. - Users find the **limited customization** in Aspect Workforce restricts flexibility and integration with other applications. - Users find the **complexity** of Aspect Workforce overwhelming, requiring significant time and training for effective use. - Users find **customization difficult** , limiting their ability to tailor the Aspect Workforce experience to their needs. - Users find Aspect Workforce **not user-friendly** , citing a need for a more streamlined and intuitive navigation experience. #### What Are Recent G2 Reviews of Aspect Workforce? **["Extremely Stable, Automation-Rich Platform Delivers Impressive Operational Value"](https://www.g2.com/survey_responses/aspect-workforce-review-13118526)** **Rating:** 4.5/5.0 stars _— Tony G._ [Read full review](https://www.g2.com/survey_responses/aspect-workforce-review-13118526) **["Clear UI and Helpful Insights for WFM Work"](https://www.g2.com/survey_responses/aspect-workforce-review-12690424)** **Rating:** 5.0/5.0 stars _— Shubham G._ [Read full review](https://www.g2.com/survey_responses/aspect-workforce-review-12690424) #### What Are G2 Users Discussing About Aspect Workforce? - [What is Alvaria Workforce used for?](https://www.g2.com/discussions/what-is-alvaria-workforce-used-for) - [What is the best workforce management software?](https://www.g2.com/discussions/alvaria-workforce-what-is-the-best-workforce-management-software) - [What does aspect software do?](https://www.g2.com/discussions/what-does-aspect-software-do) - 1 comment - [What is aspect WFM?](https://www.g2.com/discussions/what-is-aspect-wfm) - [What is Aspect Workforce Management?](https://www.g2.com/discussions/what-is-aspect-workforce-management) Categorías Destacadas [Software de Gestión de Procesos Empresariales](https://www.g2.com/es/categories/business-process-management) [Software de Prevención de Lavado de Dinero](https://www.g2.com/es/categories/anti-money-laundering) [Asistentes de escritura de IA](https://www.g2.com/es/categories/ai-writing-assistant) [Software de Capacitación en Concienciación sobre Seguridad](https://www.g2.com/es/categories/security-awareness-training) [Compra de software](https://www.g2.com/es/categories/purchasing-software) Categorías Similares - [Infraestructura del Centro de Llamadas (CCI)](/es/categories/call-center-infrastructure-cci) - [Centro de Contacto](/es/categories/contact-center) - [Observabilidad de IA en el Centro de Contacto](/es/categories/contact-center-ai-observability) - [Base de Conocimiento del Centro de Contacto](/es/categories/contact-center-knowledge-base) - [Centro de Calidad de Atención al Cliente](/es/categories/contact-center-quality-assurance) - [Análisis de discurso](/es/categories/speech-analytics) [Browse Centro de Trabajo del Centro de Contacto Themes](/es/categories/contact-center-workforce/themes) Los beneficios de Software de Gestión de Personal para Centros de Contacto con capacidades Acceso móvil incluyen: Permite a los usuarios acceder al software utilizando dispositivos móviles. A continuación se muestran los mejores Software de Gestión de Personal para Centros de Contacto con capacidades Acceso móvil, verificados por el equipo de investigación de G2. Los usuarios reales han identificado Acceso móvil como una función importante de Software de Gestión de Personal para Centros de Contacto. Compare diferentes productos que ofrecen esta característica para que pueda decidir cuál es el mejor para las necesidades de su negocio. Principales Herramientas de un Vistazo | Product | Mejor para | User Review | | --- | --- | --- | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Imagen del Avatar del Producto")](https://www.g2.com/es/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service...](https://www.g2.com/es/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[4.4/5(7,359)](https://www.g2.com/es/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | Enrutamiento de casos omnicanal nativo de Salesforce y vista 360 del agente | ""Revisión de Uso Diario de Salesforce Service Cloud en Colecciones"" | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Imagen del Avatar del Producto")](https://www.g2.com/es/products/calabrio-one/reviews)[Calabrio ONE](https://www.g2.com/es/products/calabrio-one/reviews)[4.4/5(435)](https://www.g2.com/es/products/calabrio-one/reviews) | Análisis unificado de WFM, QA y centro de contacto | "Una gran inversión que optimizó nuestro flujo de trabajo y la gestión de llamadas de CRM" | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Imagen del Avatar del Producto")](https://www.g2.com/es/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/es/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/es/products/genesys-cloud-cx/reviews) | Enrutamiento de contacto omnicanal con compromiso unificado de la fuerza laboral | "Poder Omnicanal Centralizado con Informes en Tiempo Real Perspicaces" | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Imagen del Avatar del Producto")](https://www.g2.com/es/products/five9-intelligent-cloud-contact-center-platform/reviews)[Five9 Intelligent Cloud...](https://www.g2.com/es/products/five9-intelligent-cloud-contact-center-platform/reviews)[4.1/5(625)](https://www.g2.com/es/products/five9-intelligent-cloud-contact-center-platform/reviews) | Operaciones de centro de contacto omnicanal con enrutamiento asistido por IA | "Plataforma fácil de usar con excelente soporte de agentes" | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringcentral-contact-center.png "Imagen del Avatar del Producto")](https://www.g2.com/es/products/ringcentral-contact-center/reviews)[RingCentral Contact Center](https://www.g2.com/es/products/ringcentral-contact-center/reviews)[4.1/5(223)](https://www.g2.com/es/products/ringcentral-contact-center/reviews) | Enrutamiento omnicanal con flexibilidad para la fuerza laboral remota | "Control de Nivel Empresarial para Operaciones Complejas de Centros de Contacto" | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management.png "Imagen del Avatar del Producto")](https://www.g2.com/es/products/verint-workforce-management/reviews)[Verint Workforce Management](https://www.g2.com/es/products/verint-workforce-management/reviews)[4.2/5(213)](https://www.g2.com/es/products/verint-workforce-management/reviews) | Automatización de la previsión, programación y cumplimiento en centros de contacto | "Solución robusta de WFM con margen de mejora" | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Imagen del Avatar del Producto")](https://www.g2.com/es/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/es/products/talkdesk/reviews)[4.4/5(2,586)](https://www.g2.com/es/products/talkdesk/reviews) | Centro de contacto omnicanal con entrenamiento de agentes impulsado por IA | "Talkdesk mantiene las llamadas organizadas con potentes informes y perspectivas de coaching." | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringcx.png "Imagen del Avatar del Producto")](https://www.g2.com/es/products/ringcx/reviews)[RingCX](https://www.g2.com/es/products/ringcx/reviews)[4.4/5(94)](https://www.g2.com/es/products/ringcx/reviews) | Gestión de colas omnicanal con informes de visibilidad de agentes | "Plataforma de Centro de Contacto Todo en Uno con Fuerte Enrutamiento Omnicanal" | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Imagen del Avatar del Producto")](https://www.g2.com/es/products/cloudtalk/reviews)[CloudTalk](https://www.g2.com/es/products/cloudtalk/reviews)[4.4/5(1,851)](https://www.g2.com/es/products/cloudtalk/reviews) | CRM-integrated call routing and agent monitoring | "Análisis de CloudTalk, integración perfecta con Pipedrive y marcación inteligente de código de área local" | | [![Imagen del Avatar del Producto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Imagen del Avatar del Producto")](https://www.g2.com/es/products/nice-cxone/reviews)[NiCE CXone](https://www.g2.com/es/products/nice-cxone/reviews)[4.3/5(1,730)](https://www.g2.com/es/products/nice-cxone/reviews) | Enrutamiento de contacto omnicanal con programación unificada de la fuerza laboral | "Cxone simplifica las llamadas y la programación en un solo lugar" | * * * Show More