Best Contact Center Workforce Software with Mobile Access Capabilities
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(2,501)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center Workforce software
View top Consulting Services for Talkdesk
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re
Users
- Supervisor
- Team Lead
Industries
- Consumer Services
- Computer Software
Market Segment
- 60% Mid-Market
- 20% Enterprise
Talkdesk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
188
Efficiency
113
Features
112
Call Management
102
Helpful
97
Cons
Call Issues
66
Technical Issues
42
Missing Features
37
Connection Issues
33
Poor Connectivity
31
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.0
Automation
Average: 8.1
9.2
Performance Analysis
Average: 8.3
9.0
Intraday Management
Average: 8.2
Seller Details
HQ Location
Palo Alto, CATwitter
@talkdesk6,964 Twitter followers
(178)4.2 out of 5
15th Easiest To Use in Contact Center Workforce software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand a
Users
No information available
Industries
- Insurance
- Financial Services
Market Segment
- 54% Enterprise
- 35% Mid-Market
Verint Workforce Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Efficiency
16
Scheduling
15
Features
9
Agent Management
5
Cons
Limited Customization
8
Learning Curve
6
User Interface Issues
6
Missing Features
5
Poor Reporting
5
Verint Workforce Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
7.7
Automation
Average: 8.1
7.8
Performance Analysis
Average: 8.3
8.4
Intraday Management
Average: 8.2
Seller Details
Twitter
@Verint7,755 Twitter followers
Ownership
NASDAQ: VRNT
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Entry Level Price:Starting at $71.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
Users
- Customer Service Representative
- Supervisor
Industries
- Consumer Services
- Information Technology and Services
Market Segment
- 52% Mid-Market
- 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Features
27
Efficiency
26
Helpful
21
User Interface
15
Cons
Call Issues
14
Technical Issues
14
Learning Curve
10
Missing Features
10
Poor Customer Support
10
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.9
Automation
Average: 8.1
9.2
Performance Analysis
Average: 8.3
9.0
Intraday Management
Average: 8.2
Seller Details
Twitter
@NICELtd14,660 Twitter followers
Ownership
NASDAQ: NICE
(305)4.2 out of 5
12th Easiest To Use in Contact Center Workforce software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Aspect Cloud Workforce, now enhanced with Aspect Workforce Experience, is a unified workforce management solution designed to engage organizations of all sizes in effective workforce management. This
Users
- Customer Service Representative
Industries
- Financial Services
- Telecommunications
Market Segment
- 64% Enterprise
- 28% Mid-Market
Aspect Workforce Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Scheduling
9
Efficiency
6
Ease of Use
5
Features
5
Analytics
3
Cons
Learning Curve
4
Complexity
3
Not User-Friendly
3
Difficult Learning
2
Learning Difficulty
2
Aspect Workforce features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.7
8.0
Automation
Average: 8.1
8.0
Performance Analysis
Average: 8.3
8.6
Intraday Management
Average: 8.2
Seller Details
HQ Location
Boulder, Colorado, United StatesSimilar Categories
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