# Zoho Commerce site downtime and email-only support: how are you handling urgent issues?

We switched from WordPress WooCommerce to Zoho Commerce and have had a major issue where the online website has not been working for several days, stopping business. Support has felt email-only, with no contact number and no reply after reporting the issue. If you have faced urgent downtime on Zoho Commerce, what support path actually worked for you, and how did you keep your business running while waiting?

##### Post Metadata
- Posted at: about 2 months ago
- Author title: Chief Executive Officer at Gujarati Vidyarthi
- Net upvotes: 1



## Related Product
[Zoho Commerce](https://www.g2.com/products/zoho-commerce/reviews)

## Related Category
[E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)

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