# Why there is no option to call the respective next level of person to take a follow up if he's not commenting back on your comment.

To expedite the process

##### Post Metadata
- Posted at: over 6 years ago
- Author title: MMCEO
- Net upvotes: 1


## Comments
### Comment 1

There is no option of Calling however they have a regular TAT of 72 working hours to reply to your email/query.

Happy does have an option of calling if you face any issue related to portal:
Steps Below :

Help Section > Cards > Troubleshooting > You will find the Contact details of Happay Care

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Program Manager



### Comment 2

Mostly its the line manager who has to approve the happay, and mostly its a automated process that flows over mails, hence its not necessary to have a  call option. 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Assistant Sales Manager 




## Related Product
[Happay](https://www.g2.com/products/happay/reviews)

## Related Category
[Expense Management](https://www.g2.com/categories/expense-management)

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