# Why Not Genesys DX

Would be nice to know what are the limitations others come across in Genesys DX

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Telecommunications Specialist at Centrica
- Net upvotes: 1


## Comments
### Comment 1

Hi Junaid,

Happy to provide clarity if there is any specific capabilities or features that you are curious on, and or any potential limitations you might want to know more about.

Genesys DX is setup as an end-to-end service for those who want a stand alone digital solution. A foundational element is ease-of-use of the solution, both for agents and also admins working on an instance. It boasts a wealth of features toward managing across digital channels (chat, SMS, email, social) and is expanding through the introduction of new features and services, such as the addition of Genesys Predictive Engagement that helps drive customers/prospects toward desired outcomes.

##### Comment Metadata
- Posted at: about 4 years ago




## Related Product
[Genesys DX](https://www.g2.com/products/genesys-dx/reviews)

## Related Category
[Live Chat](https://www.g2.com/categories/live-chat)

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