# Why my links sometimes are broken?

Sometimes, my links are broken in the website i don't know why

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Community Manager en Medilex
- Net upvotes: 1


## Comments
### Comment 1

If you use separate tracking software, it could interfere with the links. If you are referencing a missing thumbnail or picture image, tracking tends to mess that up. 

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Mortgage Broker



### Comment 2

Hi Lauren, apologies for the inconvenience.  Since this is a public forum, we cannot request sensitive data. Kindly write to support@hippovideo.io  along with relevant screenshots/screen recordings. Our tech support team will analyze and assist you accordingly. 

##### Comment Metadata
- Posted at: about 4 years ago




## Related Product
[Hippo Video](https://www.g2.com/products/hippo-video-hippo-video/reviews)

## Related Category
[Video Email](https://www.g2.com/categories/video-email)

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